{
  "ucid": "21112178885360831",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 13:16:48",
  "end_time": "2026-09-08 13:17:49",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0e6963843746713fa8c31040ac9abe05.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 636,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885360831__DIA0e6963843746713fa8c31040ac9abe05.mp3",
  "audio_bytes": 93528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.176,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello, Deva Electrical?\n[3s] CUSTOMER: Yes sir.   (हां सर।)\n[4s] AGENT: Sir good afternoon, this is Rajesh here. I was calling from JSW One.   (सर good afternoon, this is Rajesh here. मैं JSW One से बात कर रहा था।)\n[7s] CUSTOMER: From where sir?   (कहां से सर?)\n[8s] AGENT: Sir from JSW One, from JSW One.   (सर JSW One से, JSW One से।)\n[10s] CUSTOMER: Yes, tell me sir.   (हां बोलिए सर।)\n[11s] AGENT: Sir, I just wanted to know, did you have any requirement in HR? You are registered on our platform.   (सर वो वही जानना था सर, आपको कुछ HR में रिक्वायरमेंट था? आप हमारे प्लेटफार्म पर रजिस्टर्ड है।)\n[14s] CUSTOMER: No no sir, not right now.   (नहीं नहीं सर, अभी नहीं है।)\n[15s] AGENT: Okay sir, I will WhatsApp you my number. If you have any requirement, you can text me.   (ठीक है सर, मैं आपको अपना WhatsApp कर देता हूं नंबर। कुछ रिक्वायरमेंट रहा तो आप मुझे text कर सकते हैं।)\n[19s] CUSTOMER: Okay.   (ठीक है।)\n[20s] AGENT: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from a call center on the agent's side, which makes some parts of the speech slightly difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and went straight to asking for a requirement, which led to a quick shutdown; always lead with a value proposition to create interest before qualifying.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead from 'Deva Electrical'. After a brief introduction, the agent immediately asked about a requirement for HR steel. The customer stated they had no current need, and the agent offered to send their contact details via WhatsApp before ending the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir good afternoon, this is Rajesh here. I was calling from JSW One.\", \"comment\": \"agent greeted, identified self and company, and used the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not provide a hook or value proposition, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"agent asked no discovery questions before the customer ended the conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no discovery was done, so no relevant USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"did you have any requirement in HR?\", \"comment\": \"agent successfully asked if a current requirement exists, which is the core of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent's offer to 'WhatsApp my number' is not a committed next step like a scheduled callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and went straight to asking for a requirement, which led to a quick shutdown; always lead with a value proposition to create interest before qualifying.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead from 'Deva Electrical'. After a brief introduction, the agent immediately asked about a requirement for HR steel. The customer stated they had no current need, and the agent offered to send their contact details via WhatsApp before ending the call.\"}",
  "error": null,
  "latency_ms": 26729,
  "input_tokens": 2864,
  "output_tokens": 682,
  "created_at": "2026-09-25 11:21:10",
  "sentiment": "neutral",
  "sentiment_score": -0.067,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 2,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.819,
  "agent_talk_sec": 14.5,
  "customer_talk_sec": 3.2,
  "dead_air_sec": 43.3,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 248.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 60,
  "words_customer": 17,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178885360831",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.01,
      "end_s": 1.48,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178885360831",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.91,
      "end_s": 2.91,
      "text_en": "Hello, Deva Electrical?",
      "text_native": "Hello, Deva Electrical?"
    },
    {
      "ucid": "21112178885360831",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.13,
      "end_s": 3.53,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.76,
      "end_s": 6.86,
      "text_en": "Sir good afternoon, this is Rajesh here. I was calling from JSW One.",
      "text_native": "सर good afternoon, this is Rajesh here. मैं JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.8,
      "text_en": "From where sir?",
      "text_native": "कहां से सर?"
    },
    {
      "ucid": "21112178885360831",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 9.58,
      "text_en": "Sir from JSW One, from JSW One.",
      "text_native": "सर JSW One से, JSW One से।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.97,
      "end_s": 10.5,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलिए सर।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.7,
      "end_s": 13.88,
      "text_en": "Sir, I just wanted to know, did you have any requirement in HR? You are registered on our platform.",
      "text_native": "सर वो वही जानना था सर, आपको कुछ HR में रिक्वायरमेंट था? आप हमारे प्लेटफार्म पर रजिस्टर्ड है।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.98,
      "end_s": 14.9,
      "text_en": "No no sir, not right now.",
      "text_native": "नहीं नहीं सर, अभी नहीं है।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 19.06,
      "text_en": "Okay sir, I will WhatsApp you my number. If you have any requirement, you can text me.",
      "text_native": "ठीक है सर, मैं आपको अपना WhatsApp कर देता हूं नंबर। कुछ रिक्वायरमेंट रहा तो आप मुझे text कर सकते हैं।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.16,
      "end_s": 19.56,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178885360831",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.66,
      "end_s": 21.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885360831",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir good afternoon, this is Rajesh here. I was calling from JSW One.",
      "comment": "agent greeted, identified self and company, and used the customer's name."
    },
    {
      "ucid": "21112178885360831",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not provide a hook or value proposition, instead jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178885360831",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "agent asked no discovery questions before the customer ended the conversation."
    },
    {
      "ucid": "21112178885360831",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no discovery was done, so no relevant USPs could be pitched."
    },
    {
      "ucid": "21112178885360831",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "did you have any requirement in HR?",
      "comment": "agent successfully asked if a current requirement exists, which is the core of this step."
    },
    {
      "ucid": "21112178885360831",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent's offer to 'WhatsApp my number' is not a committed next step like a scheduled callback or quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}