{
  "ucid": "21112178885232791",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 12:55:27",
  "end_time": "2026-09-08 12:58:11",
  "duration_sec": 164,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAea690e9a338722271ccd39c9f32263cb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 646,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178885232791__DIAea690e9a338722271ccd39c9f32263cb.mp3",
  "audio_bytes": 436968,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 145.656,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: I am speaking, sir.   (बात कर रहा हूँ सर।)\n[1s] CUSTOMER: Sir, are you speaking from JSW?   (सर JSW से बात कर रहे हो?)\n[2s] AGENT: Hello.   (हेलो।)\n[2s] CUSTOMER: Yes.   (हां जी।)\n[3s] AGENT: Sir, I was calling from JSW, I am Jignesh.   (सर JSW से बात कर रहा था मैं जिग्नेश।)\n[4s] CUSTOMER: Yes, speak, speak.   (हां बोलिए, बोलिए।)\n[5s] AGENT: Sir, you had created a requirement for CR 1?   (सर आपने कुछ एक रिक्वायरमेंट बनाया था CR 1 का?)\n[7s] CUSTOMER: Yes, yes.   (हां हां।)\n[8s] AGENT: And sir, how much quantity do you need, 50 tons?   (एंड सर ये कितना क्वांटिटी चाहिए आपको 50 टन?)\n[10s] CUSTOMER: My work is of a trader. I buy material from JSW, from Mumbai. JSW... your proper one, is it the mill one or is it separate?   (मेरा ट्रेडर का कामकाज है। मैं JSW में से मुंबई में से वहां से माल खरीदता हूं। JSW आप आपका प्रोपर कहां मील वाला आता है या फिर अलग से ही रहता है?)\n[15s] AGENT: No, ours is the mill one, sir.   (नहीं हमारा मिल वाला है सर।)\n[16s] CUSTOMER: It's the mill one, right?   (मील वाला है ना?)\n[17s] AGENT: Hmm, coil cut.   (हम्म, कॉइल कट।)\n[17s] CUSTOMER: Hmm, coil cut. Yes, so I have lifted material from the mill one many times. I keep having conversations with Satyajit bhai.   (हम्म, कॉइल कट। हां तो मील वाले में से मैंने काफी बार माल उठाया है। सत्यजीत भाई से बातचीत होता रहता है।)\n[21s] AGENT: With whom do you keep having conversations, sir?   (किससे होते रहते हैं बातचीत सर?)\n[22s] CUSTOMER: Satyajit bhai.   (सत्यजीत भाई।)\n[22s] AGENT: Satyajit Ray?   (सत्यजीत रे?)\n[23s] CUSTOMER: Okay. Hmm.   (अच्छा। हम्म।)\n[24s] AGENT: Understood.   (समझ गया।)\n[24s] CUSTOMER: Yes. I lift material from here, from Posco, from everywhere.   (हां। मैं एक इधर पोस्को में से सब जगह से माल उठाता हूं।)\n[26s] CUSTOMER: Yes. My work is trading. I work in both slitting and CPL.   (हां। ट्रेडिंग का मेरा कामकाज है। स्लीटिंग और सीपीएल दोनों में काम करता हूं।)\n[29s] AGENT: Understood. So now, sir, how much quantity do you need in this?   (समझ गया। तो अभी आपको सर कितना क्वांटिटी चाहिए इसमें?)\n[31s] CUSTOMER: I need it in 0.40 and 0.35. In 0.40, 50 tons and in 0.35, 25 tons. I have regular work.   (मेरे को 40 और 35 में चाहिए। 40 में 50 टन और 35 में 25 टन। मेरा रेगुलर कामकाज रहता है।)\n[35s] AGENT: And do you need JSW make or will AMNS work for you?   (और मेक JSW चाहिए कि AMNS चलेगा आपको?)\n[37s] CUSTOMER: No, for now, in 0.40, I need this only.   (नहीं अभी तो फिलहाल 40 में तो यही चाहिए।)\n[39s] CUSTOMER: And in 0.50, Tata AMNS will work, in 0.50.   (और 50 में Tata AMNS चलेगा 50 में।)\n[41s] AGENT: In 0.40, you need only JSW, in the rest, Tata will work for us.   (40 में JSW ही चाहिए, बाकी में Tata चल जाए अपने को।)\n[43s] CUSTOMER: Yes, in the rest, Tata will work. Most of my work, you see, is in furniture.   (हां बाकी में Tata चल जाएगा। मेरा ज्यादातर काम है ना फर्नीचर में है।)\n[46s] CUSTOMER: Yes. It's in furniture, so I mostly lift material from 0.35 to 0.70.   (हां। फर्नीचर में है तो फिर मेरे को 35 से लेकर 70 तक ज्यादातर माल उठाता हूं।)\n[49s] AGENT: So if it's in furniture, then I think you would need CR2 only in this, right?   (तो फर्नीचर में है तो मेरे ख्याल से आपको CR2 ही चाहिए रहता होगा ना इसके अंदर तो?)\n[52s] CUSTOMER: No, I take CR1 in furniture.   (नहीं मैं CR1 लेता हूं फर्नीचर में।)\n[54s] AGENT: Okay, you take CR1.   (अच्छा, CR1 लेते हो आप।)\n[54s] CUSTOMER: Hmm, it has hardness, right? It has more hardness than CR2.   (हम्म, हार्डनेस आता है ना CR2 से ज्यादा हार्डनेस आता है।)\n[57s] AGENT: Yes, yes, the hardness is more in CR1.   (हां हां, हार्डनेस ज्यादा आती है CR1 में।)\n[58s] CUSTOMER: Yes, that's what works for me. What works in CR2? In 0.50, sometimes CR2 works. That slitting work, you see, for that CR2 works, CR3 also works.   (हां मेरे को वही चलता है। CR2 में क्या चलता है? 50 में कभी कबार CR2 चल जाता है। वो स्लीटिंग वाला काम रहता है ना तो CR2 चलता है, CR3 भी चलता है।)\n[63s] AGENT: Understood. But in this, we need CR1 only. In 0.35, 0.4.   (समझ गया। बट इसमें CR1 ही चाहिए अपने को। 0.35, 0.4 में।)\n[65s] CUSTOMER: Yes, yes, yes, just in that.   (हां हां हां बस उसमें।)\n[66s] AGENT: Alright then, sir. Give me some time. I will check the availability and revert to you.   (ठीक है ना सर। मुझे थोड़ा टाइम दीजिए। मैं अवेलेबिलिटी चेक करके आपको रिवर्ट करता हूं मैं।)\n[70s] CUSTOMER: Yes, yes, okay, okay, no problem.   (हां हां ठीक है ठीक है कोई बात नहीं।)\n[71s] AGENT: Done, boss, done.   (डन मालिक, डन।)\n[72s] CUSTOMER: Okay.   (ठीक है।)\n[72s] UNKNOWN: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "clear: There is some background noise and crosstalk on the agent's side, but it does not significantly impact the transcription of the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer gives you a large, specific requirement, your goal is to move towards a sale. After confirming the specs, you must provide a price and timeline for delivery, or at least a firm time when you will provide it, to keep the momentum.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader, confirmed a requirement for 75 MT of CR1 coil for furniture applications. The agent partially revalidated the requirement but missed key details like location and timeline. The customer identified themselves as an experienced buyer of multiple brands. The call ended with the agent promising to check availability and revert, without providing a price or a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had created a requirement for CR 1?\", \"comment\": \"Agent correctly referenced the customer's platform submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And sir, how much quantity do you need, 50 tons?\", \"comment\": \"Agent confirmed product/grade, quantity, and thickness, but failed to revalidate delivery location and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"So if it's in furniture, then I think you would need CR2 only in this, right?\", \"comment\": \"Agent successfully discovered the end application and competing brands, but did not probe for monthly volume, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a price or timeline, instead vaguely promising to check availability and revert without a firm commitment.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had created a requirement for CR 1?\", \"comment\": \"Agent remained focused on the customer's specific requirement and did not engage in any unnecessary re-pitching.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you a large, specific requirement, your goal is to move towards a sale. After confirming the specs, you must provide a price and timeline for delivery, or at least a firm time when you will provide it, to keep the momentum.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader, confirmed a requirement for 75 MT of CR1 coil for furniture applications. The agent partially revalidated the requirement but missed key details like location and timeline. The customer identified themselves as an experienced buyer of multiple brands. The call ended with the agent promising to check availability and revert, without providing a price or a firm next step.\"}",
  "error": null,
  "latency_ms": 38263,
  "input_tokens": 4190,
  "output_tokens": 721,
  "created_at": "2026-09-25 11:21:44",
  "sentiment": "neutral",
  "sentiment_score": -0.14,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 6,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.392,
  "agent_talk_sec": 26.4,
  "customer_talk_sec": 41.0,
  "dead_air_sec": 96.6,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 347.7,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 22,
  "discovery_qs": 7,
  "words_agent": 153,
  "words_customer": 225,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885232791",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 0.8,
      "text_en": "I am speaking, sir.",
      "text_native": "बात कर रहा हूँ सर।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 1,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 2.0,
      "text_en": "Sir, are you speaking from JSW?",
      "text_native": "सर JSW से बात कर रहे हो?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.5,
      "end_s": 2.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 4.5,
      "text_en": "Sir, I was calling from JSW, I am Jignesh.",
      "text_native": "सर JSW से बात कर रहा था मैं जिग्नेश।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 5,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 5.2,
      "text_en": "Yes, speak, speak.",
      "text_native": "हां बोलिए, बोलिए।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 6,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 7.2,
      "text_en": "Sir, you had created a requirement for CR 1?",
      "text_native": "सर आपने कुछ एक रिक्वायरमेंट बनाया था CR 1 का?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 7,
      "speaker": "customer",
      "start_s": 7.3,
      "end_s": 7.8,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 8,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 9.8,
      "text_en": "And sir, how much quantity do you need, 50 tons?",
      "text_native": "एंड सर ये कितना क्वांटिटी चाहिए आपको 50 टन?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 9,
      "speaker": "customer",
      "start_s": 9.9,
      "end_s": 14.8,
      "text_en": "My work is of a trader. I buy material from JSW, from Mumbai. JSW... your proper one, is it the mill one or is it separate?",
      "text_native": "मेरा ट्रेडर का कामकाज है। मैं JSW में से मुंबई में से वहां से माल खरीदता हूं। JSW आप आपका प्रोपर कहां मील वाला आता है या फिर अलग से ही रहता है?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.9,
      "end_s": 15.9,
      "text_en": "No, ours is the mill one, sir.",
      "text_native": "नहीं हमारा मिल वाला है सर।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 16.6,
      "text_en": "It's the mill one, right?",
      "text_native": "मील वाला है ना?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 12,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.3,
      "text_en": "Hmm, coil cut.",
      "text_native": "हम्म, कॉइल कट।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 13,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 20.5,
      "text_en": "Hmm, coil cut. Yes, so I have lifted material from the mill one many times. I keep having conversations with Satyajit bhai.",
      "text_native": "हम्म, कॉइल कट। हां तो मील वाले में से मैंने काफी बार माल उठाया है। सत्यजीत भाई से बातचीत होता रहता है।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 14,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 21.5,
      "text_en": "With whom do you keep having conversations, sir?",
      "text_native": "किससे होते रहते हैं बातचीत सर?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 15,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 22.2,
      "text_en": "Satyajit bhai.",
      "text_native": "सत्यजीत भाई।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 16,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 23.0,
      "text_en": "Satyajit Ray?",
      "text_native": "सत्यजीत रे?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 17,
      "speaker": "customer",
      "start_s": 23.1,
      "end_s": 23.8,
      "text_en": "Okay. Hmm.",
      "text_native": "अच्छा। हम्म।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 18,
      "speaker": "agent",
      "start_s": 23.9,
      "end_s": 24.2,
      "text_en": "Understood.",
      "text_native": "समझ गया।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 19,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 26.5,
      "text_en": "Yes. I lift material from here, from Posco, from everywhere.",
      "text_native": "हां। मैं एक इधर पोस्को में से सब जगह से माल उठाता हूं।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 20,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 29.2,
      "text_en": "Yes. My work is trading. I work in both slitting and CPL.",
      "text_native": "हां। ट्रेडिंग का मेरा कामकाज है। स्लीटिंग और सीपीएल दोनों में काम करता हूं।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 21,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 30.9,
      "text_en": "Understood. So now, sir, how much quantity do you need in this?",
      "text_native": "समझ गया। तो अभी आपको सर कितना क्वांटिटी चाहिए इसमें?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 22,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 34.5,
      "text_en": "I need it in 0.40 and 0.35. In 0.40, 50 tons and in 0.35, 25 tons. I have regular work.",
      "text_native": "मेरे को 40 और 35 में चाहिए। 40 में 50 टन और 35 में 25 टन। मेरा रेगुलर कामकाज रहता है।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 23,
      "speaker": "agent",
      "start_s": 34.6,
      "end_s": 36.8,
      "text_en": "And do you need JSW make or will AMNS work for you?",
      "text_native": "और मेक JSW चाहिए कि AMNS चलेगा आपको?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 24,
      "speaker": "customer",
      "start_s": 36.9,
      "end_s": 38.5,
      "text_en": "No, for now, in 0.40, I need this only.",
      "text_native": "नहीं अभी तो फिलहाल 40 में तो यही चाहिए।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 25,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 40.5,
      "text_en": "And in 0.50, Tata AMNS will work, in 0.50.",
      "text_native": "और 50 में Tata AMNS चलेगा 50 में।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 26,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 42.8,
      "text_en": "In 0.40, you need only JSW, in the rest, Tata will work for us.",
      "text_native": "40 में JSW ही चाहिए, बाकी में Tata चल जाए अपने को।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 27,
      "speaker": "customer",
      "start_s": 42.9,
      "end_s": 45.5,
      "text_en": "Yes, in the rest, Tata will work. Most of my work, you see, is in furniture.",
      "text_native": "हां बाकी में Tata चल जाएगा। मेरा ज्यादातर काम है ना फर्नीचर में है।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 28,
      "speaker": "customer",
      "start_s": 45.9,
      "end_s": 49.0,
      "text_en": "Yes. It's in furniture, so I mostly lift material from 0.35 to 0.70.",
      "text_native": "हां। फर्नीचर में है तो फिर मेरे को 35 से लेकर 70 तक ज्यादातर माल उठाता हूं।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 29,
      "speaker": "agent",
      "start_s": 49.1,
      "end_s": 51.8,
      "text_en": "So if it's in furniture, then I think you would need CR2 only in this, right?",
      "text_native": "तो फर्नीचर में है तो मेरे ख्याल से आपको CR2 ही चाहिए रहता होगा ना इसके अंदर तो?"
    },
    {
      "ucid": "21112178885232791",
      "idx": 30,
      "speaker": "customer",
      "start_s": 51.9,
      "end_s": 53.2,
      "text_en": "No, I take CR1 in furniture.",
      "text_native": "नहीं मैं CR1 लेता हूं फर्नीचर में।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 31,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 54.4,
      "text_en": "Okay, you take CR1.",
      "text_native": "अच्छा, CR1 लेते हो आप।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 32,
      "speaker": "customer",
      "start_s": 54.5,
      "end_s": 56.5,
      "text_en": "Hmm, it has hardness, right? It has more hardness than CR2.",
      "text_native": "हम्म, हार्डनेस आता है ना CR2 से ज्यादा हार्डनेस आता है।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 33,
      "speaker": "agent",
      "start_s": 56.6,
      "end_s": 57.8,
      "text_en": "Yes, yes, the hardness is more in CR1.",
      "text_native": "हां हां, हार्डनेस ज्यादा आती है CR1 में।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 34,
      "speaker": "customer",
      "start_s": 57.9,
      "end_s": 63.0,
      "text_en": "Yes, that's what works for me. What works in CR2? In 0.50, sometimes CR2 works. That slitting work, you see, for that CR2 works, CR3 also works.",
      "text_native": "हां मेरे को वही चलता है। CR2 में क्या चलता है? 50 में कभी कबार CR2 चल जाता है। वो स्लीटिंग वाला काम रहता है ना तो CR2 चलता है, CR3 भी चलता है।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 35,
      "speaker": "agent",
      "start_s": 63.1,
      "end_s": 65.0,
      "text_en": "Understood. But in this, we need CR1 only. In 0.35, 0.4.",
      "text_native": "समझ गया। बट इसमें CR1 ही चाहिए अपने को। 0.35, 0.4 में।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 36,
      "speaker": "customer",
      "start_s": 65.1,
      "end_s": 66.0,
      "text_en": "Yes, yes, yes, just in that.",
      "text_native": "हां हां हां बस उसमें।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 37,
      "speaker": "agent",
      "start_s": 66.3,
      "end_s": 69.5,
      "text_en": "Alright then, sir. Give me some time. I will check the availability and revert to you.",
      "text_native": "ठीक है ना सर। मुझे थोड़ा टाइम दीजिए। मैं अवेलेबिलिटी चेक करके आपको रिवर्ट करता हूं मैं।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 38,
      "speaker": "customer",
      "start_s": 69.6,
      "end_s": 70.8,
      "text_en": "Yes, yes, okay, okay, no problem.",
      "text_native": "हां हां ठीक है ठीक है कोई बात नहीं।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 39,
      "speaker": "agent",
      "start_s": 70.9,
      "end_s": 71.6,
      "text_en": "Done, boss, done.",
      "text_native": "डन मालिक, डन।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 40,
      "speaker": "customer",
      "start_s": 71.7,
      "end_s": 72.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178885232791",
      "idx": 41,
      "speaker": "unknown",
      "start_s": 72.2,
      "end_s": 75.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885232791",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you had created a requirement for CR 1?",
      "comment": "Agent correctly referenced the customer's platform submission at the start of the call."
    },
    {
      "ucid": "21112178885232791",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "And sir, how much quantity do you need, 50 tons?",
      "comment": "Agent confirmed product/grade, quantity, and thickness, but failed to revalidate delivery location and timeline."
    },
    {
      "ucid": "21112178885232791",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "So if it's in furniture, then I think you would need CR2 only in this, right?",
      "comment": "Agent successfully discovered the end application and competing brands, but did not probe for monthly volume, JSW share, or payment terms."
    },
    {
      "ucid": "21112178885232791",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a price or timeline, instead vaguely promising to check availability and revert without a firm commitment."
    },
    {
      "ucid": "21112178885232791",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, you had created a requirement for CR 1?",
      "comment": "Agent remained focused on the customer's specific requirement and did not engage in any unnecessary re-pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}