Call 21112178885222021 2026-09-08 · sudeeps · 3:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 49 turns, clean transcript (0% inaudible) | Marathi | 49 | supply_led (campaign_name:medium) |
Audio: clear: There is minor background chatter but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
out_of_stock
Agent stated 1.6mm CR is out of stock with an estimated 1-week lead time.
4 · Sentiment
the CUSTOMER
0.14
confidence high · +8/−4
from 23 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked during this call; the conversation was based on information from a previous interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Closure with next step
The call ended without a committed next step; the agent did not schedule a specific callback or offer to send a quote when stock arrives.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
did well
Opener & permission
Sudip speaking from JSW One. Kedar sir, I have called you. What I told you yesterday...
Hook (supply/price signal)
What I told you yesterday, that our 1.6 is not available.
Summary
This was a follow-up call regarding the customer's requirement for 1.6mm and 1.2mm coils. The agent informed the customer that 1.6mm was out of stock and that the 1-ton requirement for 1.2mm was below the 3-ton MOQ. The call ended with the customer intending to check the local market, and no firm next step was established.
Coaching
When a customer's requirement can't be met immediately, always secure a firm next step, such as 'I will call you back next Tuesday to confirm stock,' instead of ending the call vaguely.
Missed:
SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sudip speaking from JSW One. Kedar sir, I have called you. What I told you yesterday... As this was a follow-up call, the agent correctly identified themself, the company, the customer, and the context, which meets the intent of the opener. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | What I told you yesterday, that our 1.6 is not available. In this follow-up context, leading directly with the supply status of the requested material serves as a relevant, targeted hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked during this call; the conversation was based on information from a previous interaction. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Our material is prime material. The agent pitched a relevant USP (prime material quality) in direct response to a comparison with lower-quality auction material. |
| SL5 Qualify | 2 | pass | – | 2.0 | But now that 1.6 is out of stock for us. I won't be able to do 1.2 one ton. That is the challenge. The agent qualified the need for 1.6 and 1.2, captured the quantity (one ton), and confirmed stock status for both items. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, let's go. Thank you so much. The call ended without a committed next step; the agent did not schedule a specific callback or offer to send a quote when stock arrives. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | later you said that you are comparing the price with auction material. |
auction and prime material मध्ये कधीच comparison होऊ शकत नाही. आपलं material जे आहे ते prime material आहे. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.621 | 57.2s | 34.9s | 111.9s | 8.1s | 342.0 | 0 | 26 | 23 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Okay.
अच्छा.
agent
0.8s
Hello?
customer
1.2s
Hello?
agent
2.0s
Kedar sir?
customer
2.4s
Yes.
agent
2.8s
Sudip speaking from JSW One. Kedar sir, I have called you.
सुदीप बोलतोय JSW One मधनं. केदार सर, मी फोन लावला तुम्हाला.
agent
5.0s
What I told you yesterday, that our 1.6 is not available.
ते काल जे तुम्हाला सांगितलं मी, ते आपलं 1.6 तर available नाहीये.
customer
7.8s
Yes.
हां.
agent
8.2s
Yes, so in that case we won't be able to do it. Did you find 1.6 in the local market?
हां, मग ते त्या case मध्ये नाही करता येणार आपल्याला. तुम्हाला भेटला का 1.6 local market मधनं?
customer
12.2s
No, what was urgent for me was 1.2 only.
नाही, जे मला urgent आहे ते 1.2 चं होतं.
agent
14.8s
Hmm hmm. No, 1.6 was urgent for you. For 1.2 you had said that if it's needed... if it's ever needed, it's needed, otherwise it's not needed on a major basis. Correct?
हं हं. नाही, urgent 1.6 होतं तुम्हाला. 1.2 तुम्ही म्हटलं होतं की लागतं तर... कधी लागलं तर लागलं, असं लागत नाही major basis वर. बरोबर?
customer
19.4s
That was urgent, meaning the one ton that we spoke about, do you remember?
ते urgent होतं, म्हणजे एक ton चं जे बोललो ना आपण, आठवतंय का?
agent
22.0s
Yes.
हां.
customer
22.3s
That was urgent because its requirement has come now, that's why I had to take that one ton.
ते urgent होतं कारण त्याची requirement आली आहे आत्ता, म्हणून ते घ्यायचं होतं एक ton.
agent
25.2s
But we don't do one ton, sir. Our MOQ is three tons.
पण एक ton नाही करत सर आपण. आपला MOQ आहे तीन टनाचा.
agent
28.2s
For one ton, you see, I'll tell you, our transportation, the transportation vehicle itself is of 10 to 15 tons.
एक ton आहे ना, तुम्हाला सांगतो, आमची जी transportation असते ना, transportation ची गाडीच असते १० ते १५ टनाची.
agent
32.1s
Now by putting one ton, where will the transportation cost go, sir?
आता एक ton टाकून ते transportation cost कुठे जाईल हो सर?
customer
34.0s
Yes, okay, okay.
हां, ठीक आहे, ठीक आहे.
agent
34.9s
It's not possible to do that.
Possible नाहीये ते करणं.
customer
36.0s
If there were these three tons, then one ton could have been added on top of it, right?
तीन ton हे असलाच तर, त्याच्यावर एक ton add करून आला असता ना?
agent
38.8s
What are you saying?
क्या बोलता है?
customer
39.7s
If that three-ton order of ours had happened, if it was available in our stock...
तीन ton जर का ते वाला आपलं झालं असतं, जर का available असला असता आपल्या stock मध्ये...
agent
42.8s
Yes, then we could have done it. But now that 1.6 is out of stock for us. I won't be able to do 1.2 one ton. That is the challenge.
हां, तर करता आलं असतं आपल्याला. पण आता ते 1.6 out of stock आहे आपलं. 1.2 one ton करता नाही येणार मला. Challenge तो आहे.
customer
47.1s
Yes, that's it. What will I do with three tons? That's the problem.
हां, तेच आहे. माझ्याकडे तीन ton काय करू घेऊन? तो problem आहे.
agent
50.0s
Hmm, okay, okay. It's fine, Kedar sir. Okay. Thank you. Okay.
हं, ठीक आहे, ठीक आहे. चालेल केदार सर. Okay. Thank you. Okay.
customer
52.2s
Until when did you say it will be available? Four-five days?
ते available कधीपर्यंत बोलले तुम्ही? चार-पाच दिवस?
agent
54.2s
A rough... roughly consider it one week.
एक साधारण... साधारणतः एक week पकडून चला तुम्ही.
customer
56.2s
One week.
एक week.
agent
57.2s
Okay, huh?
Okay, हं?
customer
58.2s
I'll also ask in the local market once.
Local market मध्ये पण एकदा विचारतो मी.
agent
59.8s
Ask and see. If you are getting it, then do it from there. But as much as...
बघा विचारून. तुम्हाला जर भेटत असेल तर मग करा तिकडनं. पण जेवढं...
agent
63.2s
As far as my... as far as my knowledge goes, CR material is not in stock, sir. There is a challenge with CR material. That's how it is.
जोपर्यंत मा... जेवढं माझं knowledge आहे ना, CR material stock मध्ये नाहीये सर. CR material चा challenge येतोय. असं आहे.
customer
67.2s
Okay, and will this hot roll one be available then?
अच्छा, आणि ही hot roll वाली असेल का मग available?
agent
69.2s
HR is available, but HR is not available in 1.2.
HR तर भेटतं, पण HR 1.2 मध्ये भेटत नाही ना.
customer
71.5s
Hmm hmm hmm. No, if it is in 1.6?
हं हं हं. नाही, ते 1.6 मध्ये असेल तर?
agent
73.2s
We do HR in 1.6. Is there a requirement? Five... you will have to take five tons. HR's MOQ... HR's MOQ Kedar sir is five tons.
HR 1.6 मध्ये करतो ना आपण. आहे का requirement? पाच... पाच ton घ्यावा लागेल. HR चा MOQ... HR चा MOQ केदार सर is five tons.
customer
77.8s
Okay, okay.
अच्छा, okay.
agent
78.8s
Hmm.
हं.
customer
81.2s
Last time we had placed an order for HR.
Last time आम्ही HR चे टाकलेले होते.
customer
82.8s
For us, HR or CR, anything is fine.
आम्हाला HR किंवा CR काहीही चालतं.
agent
84.2s
Last time you had placed for HR. One 1.6, 1250, 2500, five tons.
Last time तुम्ही HR ची टाकली होती. एक 1.6, 1250, 2500, पाच ton.
customer
87.0s
Correct, correct.
agent
87.8s
Yes, but later you said that you are comparing the price with auction material. So, there can never be a comparison between auction and prime material.
हां, पण नंतर तुम्ही म्हणले की ते auction material सोबत तुम्ही compare करतायत price. तर auction आणि prime material मध्ये कधीच comparison होऊ शकत नाही.
customer
92.0s
Hmm.
हं.
agent
92.8s
Our material is prime material.
आपलं material जे आहे ते prime material आहे.
customer
94.8s
Okay, yes.
Okay, हं.
agent
96.2s
Okay sir?
ठीक आहे सर?
customer
97.0s
Okay, it's fine.
ठीक आहे, चालेल.
agent
97.8s
Okay, let's go. Thank you so much.
Okay, चलो. Thank you so much.