{ "ucid": "21112178885222021", "call_date": "2026-09-08", "start_time": "2026-09-08 12:53:40", "end_time": "2026-09-08 12:57:04", "duration_sec": 204, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA56d89049f26c029740c555d4420b88e7.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 647, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178885222021__DIA56d89049f26c029740c555d4420b88e7.mp3", "audio_bytes": 557928, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 185.976, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Okay. (अच्छा.)\n[1s] AGENT: Hello?\n[1s] CUSTOMER: Hello?\n[2s] AGENT: Kedar sir?\n[2s] CUSTOMER: Yes.\n[3s] AGENT: Sudip speaking from JSW One. Kedar sir, I have called you. (सुदीप बोलतोय JSW One मधनं. केदार सर, मी फोन लावला तुम्हाला.)\n[5s] AGENT: What I told you yesterday, that our 1.6 is not available. (ते काल जे तुम्हाला सांगितलं मी, ते आपलं 1.6 तर available नाहीये.)\n[8s] CUSTOMER: Yes. (हां.)\n[8s] AGENT: Yes, so in that case we won't be able to do it. Did you find 1.6 in the local market? (हां, मग ते त्या case मध्ये नाही करता येणार आपल्याला. तुम्हाला भेटला का 1.6 local market मधनं?)\n[12s] CUSTOMER: No, what was urgent for me was 1.2 only. (नाही, जे मला urgent आहे ते 1.2 चं होतं.)\n[15s] AGENT: Hmm hmm. No, 1.6 was urgent for you. For 1.2 you had said that if it's needed... if it's ever needed, it's needed, otherwise it's not needed on a major basis. Correct? (हं हं. नाही, urgent 1.6 होतं तुम्हाला. 1.2 तुम्ही म्हटलं होतं की लागतं तर... कधी लागलं तर लागलं, असं लागत नाही major basis वर. बरोबर?)\n[19s] CUSTOMER: That was urgent, meaning the one ton that we spoke about, do you remember? (ते urgent होतं, म्हणजे एक ton चं जे बोललो ना आपण, आठवतंय का?)\n[22s] AGENT: Yes. (हां.)\n[22s] CUSTOMER: That was urgent because its requirement has come now, that's why I had to take that one ton. (ते urgent होतं कारण त्याची requirement आली आहे आत्ता, म्हणून ते घ्यायचं होतं एक ton.)\n[25s] AGENT: But we don't do one ton, sir. Our MOQ is three tons. (पण एक ton नाही करत सर आपण. आपला MOQ आहे तीन टनाचा.)\n[28s] AGENT: For one ton, you see, I'll tell you, our transportation, the transportation vehicle itself is of 10 to 15 tons. (एक ton आहे ना, तुम्हाला सांगतो, आमची जी transportation असते ना, transportation ची गाडीच असते १० ते १५ टनाची.)\n[32s] AGENT: Now by putting one ton, where will the transportation cost go, sir? (आता एक ton टाकून ते transportation cost कुठे जाईल हो सर?)\n[34s] CUSTOMER: Yes, okay, okay. (हां, ठीक आहे, ठीक आहे.)\n[35s] AGENT: It's not possible to do that. (Possible नाहीये ते करणं.)\n[36s] CUSTOMER: If there were these three tons, then one ton could have been added on top of it, right? (तीन ton हे असलाच तर, त्याच्यावर एक ton add करून आला असता ना?)\n[39s] AGENT: What are you saying? (क्या बोलता है?)\n[40s] CUSTOMER: If that three-ton order of ours had happened, if it was available in our stock... (तीन ton जर का ते वाला आपलं झालं असतं, जर का available असला असता आपल्या stock मध्ये...)\n[43s] AGENT: Yes, then we could have done it. But now that 1.6 is out of stock for us. I won't be able to do 1.2 one ton. That is the challenge. (हां, तर करता आलं असतं आपल्याला. पण आता ते 1.6 out of stock आहे आपलं. 1.2 one ton करता नाही येणार मला. Challenge तो आहे.)\n[47s] CUSTOMER: Yes, that's it. What will I do with three tons? That's the problem. (हां, तेच आहे. माझ्याकडे तीन ton काय करू घेऊन? तो problem आहे.)\n[50s] AGENT: Hmm, okay, okay. It's fine, Kedar sir. Okay. Thank you. Okay. (हं, ठीक आहे, ठीक आहे. चालेल केदार सर. Okay. Thank you. Okay.)\n[52s] CUSTOMER: Until when did you say it will be available? Four-five days? (ते available कधीपर्यंत बोलले तुम्ही? चार-पाच दिवस?)\n[54s] AGENT: A rough... roughly consider it one week. (एक साधारण... साधारणतः एक week पकडून चला तुम्ही.)\n[56s] CUSTOMER: One week. (एक week.)\n[57s] AGENT: Okay, huh? (Okay, हं?)\n[58s] CUSTOMER: I'll also ask in the local market once. (Local market मध्ये पण एकदा विचारतो मी.)\n[60s] AGENT: Ask and see. If you are getting it, then do it from there. But as much as... (बघा विचारून. तुम्हाला जर भेटत असेल तर मग करा तिकडनं. पण जेवढं...)\n[63s] AGENT: As far as my... as far as my knowledge goes, CR material is not in stock, sir. There is a challenge with CR material. That's how it is. (जोपर्यंत मा... जेवढं माझं knowledge आहे ना, CR material stock मध्ये नाहीये सर. CR material चा challenge येतोय. असं आहे.)\n[67s] CUSTOMER: Okay, and will this hot roll one be available then? (अच्छा, आणि ही hot roll वाली असेल का मग available?)\n[69s] AGENT: HR is available, but HR is not available in 1.2. (HR तर भेटतं, पण HR 1.2 मध्ये भेटत नाही ना.)\n[72s] CUSTOMER: Hmm hmm hmm. No, if it is in 1.6? (हं हं हं. नाही, ते 1.6 मध्ये असेल तर?)\n[73s] AGENT: We do HR in 1.6. Is there a requirement? Five... you will have to take five tons. HR's MOQ... HR's MOQ Kedar sir is five tons. (HR 1.6 मध्ये करतो ना आपण. आहे का requirement? पाच... पाच ton घ्यावा लागेल. HR चा MOQ... HR चा MOQ केदार सर is five tons.)\n[78s] CUSTOMER: Okay, okay. (अच्छा, okay.)\n[79s] AGENT: Hmm. (हं.)\n[81s] CUSTOMER: Last time we had placed an order for HR. (Last time आम्ही HR चे टाकलेले होते.)\n[83s] CUSTOMER: For us, HR or CR, anything is fine. (आम्हाला HR किंवा CR काहीही चालतं.)\n[84s] AGENT: Last time you had placed for HR. One 1.6, 1250, 2500, five tons. (Last time तुम्ही HR ची टाकली होती. एक 1.6, 1250, 2500, पाच ton.)\n[87s] CUSTOMER: Correct, correct.\n[88s] AGENT: Yes, but later you said that you are comparing the price with auction material. So, there can never be a comparison between auction and prime material. (हां, पण नंतर तुम्ही म्हणले की ते auction material सोबत तुम्ही compare करतायत price. तर auction आणि prime material मध्ये कधीच comparison होऊ शकत नाही.)\n[92s] CUSTOMER: Hmm. (हं.)\n[93s] AGENT: Our material is prime material. (आपलं material जे आहे ते prime material आहे.)\n[95s] CUSTOMER: Okay, yes. (Okay, हं.)\n[96s] AGENT: Okay sir? (ठीक आहे सर?)\n[97s] CUSTOMER: Okay, it's fine. (ठीक आहे, चालेल.)\n[98s] AGENT: Okay, let's go. Thank you so much. (Okay, चलो. Thank you so much.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\", \"Hindi\"]", "turn_count": 49, "connected": 1, "audio_notes": "clear: There is minor background chatter but it does not impede transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "49 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 7.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer's requirement can't be met immediately, always secure a firm next step, such as 'I will call you back next Tuesday to confirm stock,' instead of ending the call vaguely.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "out_of_stock", "supply_details": "Agent stated 1.6mm CR is out of stock with an estimated 1-week lead time.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "This was a follow-up call regarding the customer's requirement for 1.6mm and 1.2mm coils. The agent informed the customer that 1.6mm was out of stock and that the 1-ton requirement for 1.2mm was below the 3-ton MOQ. The call ended with the customer intending to check the local market, and no firm next step was established.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sudip speaking from JSW One. Kedar sir, I have called you. What I told you yesterday...\", \"comment\": \"As this was a follow-up call, the agent correctly identified themself, the company, the customer, and the context, which meets the intent of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What I told you yesterday, that our 1.6 is not available.\", \"comment\": \"In this follow-up context, leading directly with the supply status of the requested material serves as a relevant, targeted hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked during this call; the conversation was based on information from a previous interaction.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Our material is prime material.\", \"comment\": \"The agent pitched a relevant USP (prime material quality) in direct response to a comparison with lower-quality auction material.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"But now that 1.6 is out of stock for us. I won't be able to do 1.2 one ton. That is the challenge.\", \"comment\": \"The agent qualified the need for 1.6 and 1.2, captured the quantity (one ton), and confirmed stock status for both items.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, let's go. Thank you so much.\", \"comment\": \"The call ended without a committed next step; the agent did not schedule a specific callback or offer to send a quote when stock arrives.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer's requirement can't be met immediately, always secure a firm next step, such as 'I will call you back next Tuesday to confirm stock,' instead of ending the call vaguely.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"Agent stated 1.6mm CR is out of stock with an estimated 1-week lead time.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"later you said that you are comparing the price with auction material.\", \"response\": \"auction and prime material मध्ये कधीच comparison होऊ शकत नाही. आपलं material जे आहे ते prime material आहे.\"}], \"call_summary\": \"This was a follow-up call regarding the customer's requirement for 1.6mm and 1.2mm coils. The agent informed the customer that 1.6mm was out of stock and that the 1-ton requirement for 1.2mm was below the 3-ton MOQ. The call ended with the customer intending to check the local market, and no firm next step was established.\"}", "error": null, "latency_ms": 29053, "input_tokens": 4435, "output_tokens": 951, "created_at": "2026-09-25 11:21:39", "sentiment": "neutral", "sentiment_score": 0.145, "sentiment_confidence": "high", "pos": 8, "neg": 4, "lex_hits": 23, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.621, "agent_talk_sec": 57.2, "customer_talk_sec": 34.9, "dead_air_sec": 111.9, "longest_monologue_sec": 8.1, "agent_wpm": 342.0, "interruptions": 0, "agent_turns": 26, "customer_turns": 23, "discovery_qs": 9, "words_agent": 326, "words_customer": 165, "monologue_heavy": 0, "turns": [ { "ucid": "21112178885222021", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.8, "text_en": "Okay.", "text_native": "अच्छा." }, { "ucid": "21112178885222021", "idx": 1, "speaker": "agent", "start_s": 0.8, "end_s": 1.2, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178885222021", "idx": 2, "speaker": "customer", "start_s": 1.2, "end_s": 2.0, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178885222021", "idx": 3, "speaker": "agent", "start_s": 2.0, "end_s": 2.4, "text_en": "Kedar sir?", "text_native": "Kedar sir?" }, { "ucid": "21112178885222021", "idx": 4, "speaker": "customer", "start_s": 2.4, "end_s": 2.8, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178885222021", "idx": 5, "speaker": "agent", "start_s": 2.8, "end_s": 5.0, "text_en": "Sudip speaking from JSW One. Kedar sir, I have called you.", "text_native": "सुदीप बोलतोय JSW One मधनं. केदार सर, मी फोन लावला तुम्हाला." }, { "ucid": "21112178885222021", "idx": 6, "speaker": "agent", "start_s": 5.0, "end_s": 7.8, "text_en": "What I told you yesterday, that our 1.6 is not available.", "text_native": "ते काल जे तुम्हाला सांगितलं मी, ते आपलं 1.6 तर available नाहीये." }, { "ucid": "21112178885222021", "idx": 7, "speaker": "customer", "start_s": 7.8, "end_s": 8.2, "text_en": "Yes.", "text_native": "हां." }, { "ucid": "21112178885222021", "idx": 8, "speaker": "agent", "start_s": 8.2, "end_s": 11.8, "text_en": "Yes, so in that case we won't be able to do it. Did you find 1.6 in the local market?", "text_native": "हां, मग ते त्या case मध्ये नाही करता येणार आपल्याला. तुम्हाला भेटला का 1.6 local market मधनं?" }, { "ucid": "21112178885222021", "idx": 9, "speaker": "customer", "start_s": 12.2, "end_s": 14.4, "text_en": "No, what was urgent for me was 1.2 only.", "text_native": "नाही, जे मला urgent आहे ते 1.2 चं होतं." }, { "ucid": "21112178885222021", "idx": 10, "speaker": "agent", "start_s": 14.8, "end_s": 19.4, "text_en": "Hmm hmm. No, 1.6 was urgent for you. For 1.2 you had said that if it's needed... if it's ever needed, it's needed, otherwise it's not needed on a major basis. Correct?", "text_native": "हं हं. नाही, urgent 1.6 होतं तुम्हाला. 1.2 तुम्ही म्हटलं होतं की लागतं तर... कधी लागलं तर लागलं, असं लागत नाही major basis वर. बरोबर?" }, { "ucid": "21112178885222021", "idx": 11, "speaker": "customer", "start_s": 19.4, "end_s": 22.0, "text_en": "That was urgent, meaning the one ton that we spoke about, do you remember?", "text_native": "ते urgent होतं, म्हणजे एक ton चं जे बोललो ना आपण, आठवतंय का?" }, { "ucid": "21112178885222021", "idx": 12, "speaker": "agent", "start_s": 22.0, "end_s": 22.3, "text_en": "Yes.", "text_native": "हां." }, { "ucid": "21112178885222021", "idx": 13, "speaker": "customer", "start_s": 22.3, "end_s": 25.2, "text_en": "That was urgent because its requirement has come now, that's why I had to take that one ton.", "text_native": "ते urgent होतं कारण त्याची requirement आली आहे आत्ता, म्हणून ते घ्यायचं होतं एक ton." }, { "ucid": "21112178885222021", "idx": 14, "speaker": "agent", "start_s": 25.2, "end_s": 27.8, "text_en": "But we don't do one ton, sir. Our MOQ is three tons.", "text_native": "पण एक ton नाही करत सर आपण. आपला MOQ आहे तीन टनाचा." }, { "ucid": "21112178885222021", "idx": 15, "speaker": "agent", "start_s": 28.2, "end_s": 31.8, "text_en": "For one ton, you see, I'll tell you, our transportation, the transportation vehicle itself is of 10 to 15 tons.", "text_native": "एक ton आहे ना, तुम्हाला सांगतो, आमची जी transportation असते ना, transportation ची गाडीच असते १० ते १५ टनाची." }, { "ucid": "21112178885222021", "idx": 16, "speaker": "agent", "start_s": 32.1, "end_s": 34.0, "text_en": "Now by putting one ton, where will the transportation cost go, sir?", "text_native": "आता एक ton टाकून ते transportation cost कुठे जाईल हो सर?" }, { "ucid": "21112178885222021", "idx": 17, "speaker": "customer", "start_s": 34.0, "end_s": 34.9, "text_en": "Yes, okay, okay.", "text_native": "हां, ठीक आहे, ठीक आहे." }, { "ucid": "21112178885222021", "idx": 18, "speaker": "agent", "start_s": 34.9, "end_s": 36.0, "text_en": "It's not possible to do that.", "text_native": "Possible नाहीये ते करणं." }, { "ucid": "21112178885222021", "idx": 19, "speaker": "customer", "start_s": 36.0, "end_s": 38.8, "text_en": "If there were these three tons, then one ton could have been added on top of it, right?", "text_native": "तीन ton हे असलाच तर, त्याच्यावर एक ton add करून आला असता ना?" }, { "ucid": "21112178885222021", "idx": 20, "speaker": "agent", "start_s": 38.8, "end_s": 39.5, "text_en": "What are you saying?", "text_native": "क्या बोलता है?" }, { "ucid": "21112178885222021", "idx": 21, "speaker": "customer", "start_s": 39.7, "end_s": 42.8, "text_en": "If that three-ton order of ours had happened, if it was available in our stock...", "text_native": "तीन ton जर का ते वाला आपलं झालं असतं, जर का available असला असता आपल्या stock मध्ये..." }, { "ucid": "21112178885222021", "idx": 22, "speaker": "agent", "start_s": 42.8, "end_s": 46.8, "text_en": "Yes, then we could have done it. But now that 1.6 is out of stock for us. I won't be able to do 1.2 one ton. That is the challenge.", "text_native": "हां, तर करता आलं असतं आपल्याला. पण आता ते 1.6 out of stock आहे आपलं. 1.2 one ton करता नाही येणार मला. Challenge तो आहे." }, { "ucid": "21112178885222021", "idx": 23, "speaker": "customer", "start_s": 47.1, "end_s": 50.0, "text_en": "Yes, that's it. What will I do with three tons? That's the problem.", "text_native": "हां, तेच आहे. माझ्याकडे तीन ton काय करू घेऊन? तो problem आहे." }, { "ucid": "21112178885222021", "idx": 24, "speaker": "agent", "start_s": 50.0, "end_s": 52.2, "text_en": "Hmm, okay, okay. It's fine, Kedar sir. Okay. Thank you. Okay.", "text_native": "हं, ठीक आहे, ठीक आहे. चालेल केदार सर. Okay. Thank you. Okay." }, { "ucid": "21112178885222021", "idx": 25, "speaker": "customer", "start_s": 52.2, "end_s": 54.2, "text_en": "Until when did you say it will be available? Four-five days?", "text_native": "ते available कधीपर्यंत बोलले तुम्ही? चार-पाच दिवस?" }, { "ucid": "21112178885222021", "idx": 26, "speaker": "agent", "start_s": 54.2, "end_s": 56.2, "text_en": "A rough... roughly consider it one week.", "text_native": "एक साधारण... साधारणतः एक week पकडून चला तुम्ही." }, { "ucid": "21112178885222021", "idx": 27, "speaker": "customer", "start_s": 56.2, "end_s": 57.2, "text_en": "One week.", "text_native": "एक week." }, { "ucid": "21112178885222021", "idx": 28, "speaker": "agent", "start_s": 57.2, "end_s": 57.8, "text_en": "Okay, huh?", "text_native": "Okay, हं?" }, { "ucid": "21112178885222021", "idx": 29, "speaker": "customer", "start_s": 58.2, "end_s": 59.8, "text_en": "I'll also ask in the local market once.", "text_native": "Local market मध्ये पण एकदा विचारतो मी." }, { "ucid": "21112178885222021", "idx": 30, "speaker": "agent", "start_s": 59.8, "end_s": 62.8, "text_en": "Ask and see. If you are getting it, then do it from there. But as much as...", "text_native": "बघा विचारून. तुम्हाला जर भेटत असेल तर मग करा तिकडनं. पण जेवढं..." }, { "ucid": "21112178885222021", "idx": 31, "speaker": "agent", "start_s": 63.2, "end_s": 66.8, "text_en": "As far as my... as far as my knowledge goes, CR material is not in stock, sir. There is a challenge with CR material. That's how it is.", "text_native": "जोपर्यंत मा... जेवढं माझं knowledge आहे ना, CR material stock मध्ये नाहीये सर. CR material चा challenge येतोय. असं आहे." }, { "ucid": "21112178885222021", "idx": 32, "speaker": "customer", "start_s": 67.2, "end_s": 69.2, "text_en": "Okay, and will this hot roll one be available then?", "text_native": "अच्छा, आणि ही hot roll वाली असेल का मग available?" }, { "ucid": "21112178885222021", "idx": 33, "speaker": "agent", "start_s": 69.2, "end_s": 71.2, "text_en": "HR is available, but HR is not available in 1.2.", "text_native": "HR तर भेटतं, पण HR 1.2 मध्ये भेटत नाही ना." }, { "ucid": "21112178885222021", "idx": 34, "speaker": "customer", "start_s": 71.5, "end_s": 73.2, "text_en": "Hmm hmm hmm. No, if it is in 1.6?", "text_native": "हं हं हं. नाही, ते 1.6 मध्ये असेल तर?" }, { "ucid": "21112178885222021", "idx": 35, "speaker": "agent", "start_s": 73.2, "end_s": 77.8, "text_en": "We do HR in 1.6. Is there a requirement? Five... you will have to take five tons. HR's MOQ... HR's MOQ Kedar sir is five tons.", "text_native": "HR 1.6 मध्ये करतो ना आपण. आहे का requirement? पाच... पाच ton घ्यावा लागेल. HR चा MOQ... HR चा MOQ केदार सर is five tons." }, { "ucid": "21112178885222021", "idx": 36, "speaker": "customer", "start_s": 77.8, "end_s": 78.5, "text_en": "Okay, okay.", "text_native": "अच्छा, okay." }, { "ucid": "21112178885222021", "idx": 37, "speaker": "agent", "start_s": 78.8, "end_s": 79.1, "text_en": "Hmm.", "text_native": "हं." }, { "ucid": "21112178885222021", "idx": 38, "speaker": "customer", "start_s": 81.2, "end_s": 82.8, "text_en": "Last time we had placed an order for HR.", "text_native": "Last time आम्ही HR चे टाकलेले होते." }, { "ucid": "21112178885222021", "idx": 39, "speaker": "customer", "start_s": 82.8, "end_s": 84.2, "text_en": "For us, HR or CR, anything is fine.", "text_native": "आम्हाला HR किंवा CR काहीही चालतं." }, { "ucid": "21112178885222021", "idx": 40, "speaker": "agent", "start_s": 84.2, "end_s": 87.0, "text_en": "Last time you had placed for HR. One 1.6, 1250, 2500, five tons.", "text_native": "Last time तुम्ही HR ची टाकली होती. एक 1.6, 1250, 2500, पाच ton." }, { "ucid": "21112178885222021", "idx": 41, "speaker": "customer", "start_s": 87.0, "end_s": 87.8, "text_en": "Correct, correct.", "text_native": "Correct, correct." }, { "ucid": "21112178885222021", "idx": 42, "speaker": "agent", "start_s": 87.8, "end_s": 92.0, "text_en": "Yes, but later you said that you are comparing the price with auction material. So, there can never be a comparison between auction and prime material.", "text_native": "हां, पण नंतर तुम्ही म्हणले की ते auction material सोबत तुम्ही compare करतायत price. तर auction आणि prime material मध्ये कधीच comparison होऊ शकत नाही." }, { "ucid": "21112178885222021", "idx": 43, "speaker": "customer", "start_s": 92.0, "end_s": 92.8, "text_en": "Hmm.", "text_native": "हं." }, { "ucid": "21112178885222021", "idx": 44, "speaker": "agent", "start_s": 92.8, "end_s": 94.2, "text_en": "Our material is prime material.", "text_native": "आपलं material जे आहे ते prime material आहे." }, { "ucid": "21112178885222021", "idx": 45, "speaker": "customer", "start_s": 94.8, "end_s": 95.5, "text_en": "Okay, yes.", "text_native": "Okay, हं." }, { "ucid": "21112178885222021", "idx": 46, "speaker": "agent", "start_s": 96.2, "end_s": 96.8, "text_en": "Okay sir?", "text_native": "ठीक आहे सर?" }, { "ucid": "21112178885222021", "idx": 47, "speaker": "customer", "start_s": 97.0, "end_s": 97.8, "text_en": "Okay, it's fine.", "text_native": "ठीक आहे, चालेल." }, { "ucid": "21112178885222021", "idx": 48, "speaker": "agent", "start_s": 97.8, "end_s": 99.5, "text_en": "Okay, let's go. Thank you so much.", "text_native": "Okay, चलो. Thank you so much." } ], "steps": [ { "ucid": "21112178885222021", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sudip speaking from JSW One. Kedar sir, I have called you. What I told you yesterday...", "comment": "As this was a follow-up call, the agent correctly identified themself, the company, the customer, and the context, which meets the intent of the opener." }, { "ucid": "21112178885222021", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "What I told you yesterday, that our 1.6 is not available.", "comment": "In this follow-up context, leading directly with the supply status of the requested material serves as a relevant, targeted hook." }, { "ucid": "21112178885222021", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked during this call; the conversation was based on information from a previous interaction." }, { "ucid": "21112178885222021", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Our material is prime material.", "comment": "The agent pitched a relevant USP (prime material quality) in direct response to a comparison with lower-quality auction material." }, { "ucid": "21112178885222021", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "But now that 1.6 is out of stock for us. I won't be able to do 1.2 one ton. That is the challenge.", "comment": "The agent qualified the need for 1.6 and 1.2, captured the quantity (one ton), and confirmed stock status for both items." }, { "ucid": "21112178885222021", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay, let's go. Thank you so much.", "comment": "The call ended without a committed next step; the agent did not schedule a specific callback or offer to send a quote when stock arrives." } ], "objections": [ { "ucid": "21112178885222021", "obj_type": "price", "state": "handled", "evidence": "later you said that you are comparing the price with auction material.", "response": "auction and prime material मध्ये कधीच comparison होऊ शकत नाही. आपलं material जे आहे ते prime material आहे." } ], "missed_steps": [ "SL3 Discovery (6 Qs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }