Call 21112178885191861 2026-09-08 · sudeeps · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +2/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not greet the customer, use their name, or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The agent did not pitch any USPs; the conversation was limited to price and MOQ.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Hook (supply/price signal)
For this, our HR prices are running quite competitive.
Qualify
Do you have any requirement in HR? 4 mm, 5 mm?
Summary
The agent called a registered lead, leading with a competitive price for HR material. The customer inquired about the rate for 4mm, which the agent provided along with a 10-ton MOQ. The agent did not perform any discovery into the customer's business. The customer stated they would check their requirement, and the call ended without a firm next step.
Coaching
You missed the opportunity to understand the customer's business by skipping discovery entirely, which led to a dead-end conversation about price.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes. Uh sir, I am Yusuf speaking from JSW One, JSW Steel. The agent identified himself and the company but did not greet the customer, use their name, or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | For this, our HR prices are running quite competitive. The agent led with a clear, singular hook based on competitive pricing within the first 15 seconds. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the conversation was limited to price and MOQ. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in HR? 4 mm, 5 mm? The agent successfully asked if a current requirement exists and attempted to capture details like quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, I will WhatsApp you, Mohsin ji. You tell me, right? This is not a committed next step; it's a vague offer that places the onus back on the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.734 heavy | 30.9s | 11.2s | 48.9s | 7.8s | 304.9 | 0 | 16 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
हॅलो
agent
2.2s
Hello
हॅलो
customer
2.8s
Shree Mohammadi Steel Corporation
श्री मोहम्मदी स्टील कॉर्पोरेशन
agent
4.6s
Yes. Uh sir, I am Yusuf speaking from JSW One, JSW Steel.
हां। अ सर, युसुफ बोल रहा हूं JSW One से, JSW Steel.
customer
7.4s
Yes.
हां।
agent
8.0s
Yes, your company was registered on our portal, sir. I was making a follow-up call for your steel requirement.
जी, आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, आपके स्टील रिक्वायरमेंट के फॉलो अप कॉल कर रहा था।
agent
11.2s
For this, our HR prices are running quite competitive.
इसके लिए HR के प्राइसेस काफी कॉम्पिटिटिव चल रहे हैं हमारे।
agent
14.2s
Do you have any requirement in HR? 4 mm, 5 mm?
कुछ रिक्वायरमेंट है HR में? 4 mm, 5 mm?
customer
16.5s
Uh, what is the rate for 4 mm right now?
अ क्या रेट है अभी 4 mm का?
agent
18.5s
Sir, today our ex-Taloja rate is 62.
सर आज हमारा एक्स-तलोजा रेट चल रहा है 62.
customer
20.8s
How much?
कितना?
agent
21.5s
62.
customer
22.2s
62. Yes. Delivery from where?
62. हां। कहां से डिलीवरी?
agent
24.2s
Delivery will be from our Taloja.
डिलीवरी होगी अपनी तलोजा से।
agent
26.2s
This is the Taloja rate, 18% GST will be applied on it and an MOQ of 10 tons will apply, an order of 10 tons will be required.
तलोजा का रेट है, इसपे GST लगेगा 18% और MOQ लगेगा 10 tons का, 10 ton का ऑर्डर लगेगा।
customer
30.1s
What else will be applied?
क्या लगेगा और?
agent
31.0s
An order of 10 tons will be required, sir.
10 tons का ऑर्डर लगेगा सर।
customer
32.7s
10 ton, okay.
agent
33.6s
Yes, what is your quantity?
हां, आपका कितना क्वांटिटी है?
customer
35.2s
I'll just have to check, it will be confirmed soon.
मैं जरा देख लेना, अभी कन्फर्म होगा।
agent
37.2s
Okay, the rate for 62 E250 is running for today, which is valid only for today.
ठीक है, 62 E250 का रेट चल रहा है आज के लिए, जो आज के लिए ही वैलिड है।
customer
40.0s
Yes.
हां।
agent
40.6s
An order of 10-10 tons will be required in a single set.
सिंगल सेट में 10-10 टन का ऑर्डर लगेगा।
agent
42.5s
If there is anything, I will WhatsApp you, Mohsin ji.
कुछ रहता है तो मैं आपको WhatsApp करता हूं मोहसिन जी।
agent
44.7s
You tell me, right?
मेरे को आप बताइए, है ना?
customer
45.8s
Yes, okay.
हां, ओके।
agent
46.8s
Okay, okay, let's go.
ओके, ओके, चलो।