{
  "ucid": "21112178885191861",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 12:48:38",
  "end_time": "2026-09-08 12:50:09",
  "duration_sec": 91,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA084131a71b376156c479e58a55451527.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 648,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885191861__DIA084131a71b376156c479e58a55451527.mp3",
  "audio_bytes": 207360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 69.12,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Shree Mohammadi Steel Corporation   (श्री मोहम्मदी स्टील कॉर्पोरेशन)\n[5s] AGENT: Yes. Uh sir, I am Yusuf speaking from JSW One, JSW Steel.   (हां। अ सर, युसुफ बोल रहा हूं JSW One से, JSW Steel.)\n[7s] CUSTOMER: Yes.   (हां।)\n[8s] AGENT: Yes, your company was registered on our portal, sir. I was making a follow-up call for your steel requirement.   (जी, आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, आपके स्टील रिक्वायरमेंट के फॉलो अप कॉल कर रहा था।)\n[11s] AGENT: For this, our HR prices are running quite competitive.   (इसके लिए HR के प्राइसेस काफी कॉम्पिटिटिव चल रहे हैं हमारे।)\n[14s] AGENT: Do you have any requirement in HR? 4 mm, 5 mm?   (कुछ रिक्वायरमेंट है HR में? 4 mm, 5 mm?)\n[16s] CUSTOMER: Uh, what is the rate for 4 mm right now?   (अ क्या रेट है अभी 4 mm का?)\n[18s] AGENT: Sir, today our ex-Taloja rate is 62.   (सर आज हमारा एक्स-तलोजा रेट चल रहा है 62.)\n[21s] CUSTOMER: How much?   (कितना?)\n[22s] AGENT: 62.\n[22s] CUSTOMER: 62. Yes. Delivery from where?   (62. हां। कहां से डिलीवरी?)\n[24s] AGENT: Delivery will be from our Taloja.   (डिलीवरी होगी अपनी तलोजा से।)\n[26s] AGENT: This is the Taloja rate, 18% GST will be applied on it and an MOQ of 10 tons will apply, an order of 10 tons will be required.   (तलोजा का रेट है, इसपे GST लगेगा 18% और MOQ लगेगा 10 tons का, 10 ton का ऑर्डर लगेगा।)\n[30s] CUSTOMER: What else will be applied?   (क्या लगेगा और?)\n[31s] AGENT: An order of 10 tons will be required, sir.   (10 tons का ऑर्डर लगेगा सर।)\n[33s] CUSTOMER: 10 ton, okay.\n[34s] AGENT: Yes, what is your quantity?   (हां, आपका कितना क्वांटिटी है?)\n[35s] CUSTOMER: I'll just have to check, it will be confirmed soon.   (मैं जरा देख लेना, अभी कन्फर्म होगा।)\n[37s] AGENT: Okay, the rate for 62 E250 is running for today, which is valid only for today.   (ठीक है, 62 E250 का रेट चल रहा है आज के लिए, जो आज के लिए ही वैलिड है।)\n[40s] CUSTOMER: Yes.   (हां।)\n[41s] AGENT: An order of 10-10 tons will be required in a single set.   (सिंगल सेट में 10-10 टन का ऑर्डर लगेगा।)\n[42s] AGENT: If there is anything, I will WhatsApp you, Mohsin ji.   (कुछ रहता है तो मैं आपको WhatsApp करता हूं मोहसिन जी।)\n[45s] AGENT: You tell me, right?   (मेरे को आप बताइए, है ना?)\n[46s] CUSTOMER: Yes, okay.   (हां, ओके।)\n[47s] AGENT: Okay, okay, let's go.   (ओके, ओके, चलो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the opportunity to understand the customer's business by skipping discovery entirely, which led to a dead-end conversation about price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a registered lead, leading with a competitive price for HR material. The customer inquired about the rate for 4mm, which the agent provided along with a 10-ton MOQ. The agent did not perform any discovery into the customer's business. The customer stated they would check their requirement, and the call ended without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes. Uh sir, I am Yusuf speaking from JSW One, JSW Steel.\", \"comment\": \"The agent identified himself and the company but did not greet the customer, use their name, or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"For this, our HR prices are running quite competitive.\", \"comment\": \"The agent led with a clear, singular hook based on competitive pricing within the first 15 seconds.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was limited to price and MOQ.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in HR? 4 mm, 5 mm?\", \"comment\": \"The agent successfully asked if a current requirement exists and attempted to capture details like quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is anything, I will WhatsApp you, Mohsin ji. You tell me, right?\", \"comment\": \"This is not a committed next step; it's a vague offer that places the onus back on the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to understand the customer's business by skipping discovery entirely, which led to a dead-end conversation about price.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a registered lead, leading with a competitive price for HR material. The customer inquired about the rate for 4mm, which the agent provided along with a 10-ton MOQ. The agent did not perform any discovery into the customer's business. The customer stated they would check their requirement, and the call ended without a firm next step.\"}",
  "error": null,
  "latency_ms": 34715,
  "input_tokens": 3396,
  "output_tokens": 764,
  "created_at": "2026-09-25 11:21:47",
  "sentiment": "positive",
  "sentiment_score": 0.157,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.734,
  "agent_talk_sec": 30.9,
  "customer_talk_sec": 11.2,
  "dead_air_sec": 48.9,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 304.9,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 11,
  "discovery_qs": 4,
  "words_agent": 157,
  "words_customer": 44,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178885191861",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.81,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885191861",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.18,
      "end_s": 2.54,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178885191861",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 4.6,
      "text_en": "Shree Mohammadi Steel Corporation",
      "text_native": "श्री मोहम्मदी स्टील कॉर्पोरेशन"
    },
    {
      "ucid": "21112178885191861",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.6,
      "end_s": 7.4,
      "text_en": "Yes. Uh sir, I am Yusuf speaking from JSW One, JSW Steel.",
      "text_native": "हां। अ सर, युसुफ बोल रहा हूं JSW One से, JSW Steel."
    },
    {
      "ucid": "21112178885191861",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.4,
      "end_s": 7.77,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 11.2,
      "text_en": "Yes, your company was registered on our portal, sir. I was making a follow-up call for your steel requirement.",
      "text_native": "जी, आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, आपके स्टील रिक्वायरमेंट के फॉलो अप कॉल कर रहा था।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 13.9,
      "text_en": "For this, our HR prices are running quite competitive.",
      "text_native": "इसके लिए HR के प्राइसेस काफी कॉम्पिटिटिव चल रहे हैं हमारे।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 16.1,
      "text_en": "Do you have any requirement in HR? 4 mm, 5 mm?",
      "text_native": "कुछ रिक्वायरमेंट है HR में? 4 mm, 5 mm?"
    },
    {
      "ucid": "21112178885191861",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 18.3,
      "text_en": "Uh, what is the rate for 4 mm right now?",
      "text_native": "अ क्या रेट है अभी 4 mm का?"
    },
    {
      "ucid": "21112178885191861",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 20.8,
      "text_en": "Sir, today our ex-Taloja rate is 62.",
      "text_native": "सर आज हमारा एक्स-तलोजा रेट चल रहा है 62."
    },
    {
      "ucid": "21112178885191861",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 21.2,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178885191861",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 22.2,
      "text_en": "62.",
      "text_native": "62."
    },
    {
      "ucid": "21112178885191861",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.2,
      "text_en": "62. Yes. Delivery from where?",
      "text_native": "62. हां। कहां से डिलीवरी?"
    },
    {
      "ucid": "21112178885191861",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.9,
      "text_en": "Delivery will be from our Taloja.",
      "text_native": "डिलीवरी होगी अपनी तलोजा से।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 29.9,
      "text_en": "This is the Taloja rate, 18% GST will be applied on it and an MOQ of 10 tons will apply, an order of 10 tons will be required.",
      "text_native": "तलोजा का रेट है, इसपे GST लगेगा 18% और MOQ लगेगा 10 tons का, 10 ton का ऑर्डर लगेगा।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.1,
      "end_s": 30.9,
      "text_en": "What else will be applied?",
      "text_native": "क्या लगेगा और?"
    },
    {
      "ucid": "21112178885191861",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 32.4,
      "text_en": "An order of 10 tons will be required, sir.",
      "text_native": "10 tons का ऑर्डर लगेगा सर।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.7,
      "end_s": 33.5,
      "text_en": "10 ton, okay.",
      "text_native": "10 ton, okay."
    },
    {
      "ucid": "21112178885191861",
      "idx": 18,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 35.0,
      "text_en": "Yes, what is your quantity?",
      "text_native": "हां, आपका कितना क्वांटिटी है?"
    },
    {
      "ucid": "21112178885191861",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 36.9,
      "text_en": "I'll just have to check, it will be confirmed soon.",
      "text_native": "मैं जरा देख लेना, अभी कन्फर्म होगा।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 40.0,
      "text_en": "Okay, the rate for 62 E250 is running for today, which is valid only for today.",
      "text_native": "ठीक है, 62 E250 का रेट चल रहा है आज के लिए, जो आज के लिए ही वैलिड है।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 21,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.3,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 42.4,
      "text_en": "An order of 10-10 tons will be required in a single set.",
      "text_native": "सिंगल सेट में 10-10 टन का ऑर्डर लगेगा।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 23,
      "speaker": "agent",
      "start_s": 42.5,
      "end_s": 44.4,
      "text_en": "If there is anything, I will WhatsApp you, Mohsin ji.",
      "text_native": "कुछ रहता है तो मैं आपको WhatsApp करता हूं मोहसिन जी।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 24,
      "speaker": "agent",
      "start_s": 44.7,
      "end_s": 45.8,
      "text_en": "You tell me, right?",
      "text_native": "मेरे को आप बताइए, है ना?"
    },
    {
      "ucid": "21112178885191861",
      "idx": 25,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.6,
      "text_en": "Yes, okay.",
      "text_native": "हां, ओके।"
    },
    {
      "ucid": "21112178885191861",
      "idx": 26,
      "speaker": "agent",
      "start_s": 46.8,
      "end_s": 47.9,
      "text_en": "Okay, okay, let's go.",
      "text_native": "ओके, ओके, चलो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885191861",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes. Uh sir, I am Yusuf speaking from JSW One, JSW Steel.",
      "comment": "The agent identified himself and the company but did not greet the customer, use their name, or ask for permission to speak."
    },
    {
      "ucid": "21112178885191861",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "For this, our HR prices are running quite competitive.",
      "comment": "The agent led with a clear, singular hook based on competitive pricing within the first 15 seconds."
    },
    {
      "ucid": "21112178885191861",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero of the six required discovery questions about the customer's business, volume, or suppliers."
    },
    {
      "ucid": "21112178885191861",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was limited to price and MOQ."
    },
    {
      "ucid": "21112178885191861",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in HR? 4 mm, 5 mm?",
      "comment": "The agent successfully asked if a current requirement exists and attempted to capture details like quantity."
    },
    {
      "ucid": "21112178885191861",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is anything, I will WhatsApp you, Mohsin ji. You tell me, right?",
      "comment": "This is not a committed next step; it's a vague offer that places the onus back on the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}