Call 21112178885166251 2026-09-08 · Ronak Mehta · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise and chatter on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +2/−5
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to a requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking a generic requirement question and listing products.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Anyway, the rates are high right now.
did well
Qualify
do you have any requirement right now?
Closure with next step
So should I connect with you for next month? ... Okay, I'll talk to you, I'll talk to you after a week.
Summary
The agent contacted a customer who had just procured material and had no immediate requirement. The customer noted that market rates were high. The agent confirmed prices were expected to rise further and successfully secured a follow-up call in one week to attempt a trial order.
Coaching
You skipped the opening, hook, and discovery steps; start by asking for permission, then state your reason for calling before asking about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking a generic requirement question and listing products. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement right now? Agent correctly asked for a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | So should I connect with you for next month? ... Okay, I'll talk to you, I'll talk to you after a week. Agent successfully established a next step for a callback in one week, as confirmed by the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | I told them the same thing that we just ordered a vehicle [of material], so we don't have a requirement right now. |
Try doing one deal with us too, sir. |
| price | mishandled | Anyway, the rates are high right now. |
The rates now, sir, the rates are going to go up, sir. After two days, they are going to increase by another two rupees. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.463 | 21.0s | 24.4s | 68.6s | 7.0s | 311.4 | 0 | 13 | 13 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
0.9s
Hello, please?
हॅलो, प्लीज?
customer
1.8s
Who?
कौन?
agent
2.3s
Mahesh speaking from JSW One.
महेश बात कर रहा हूं फ्रॉम जेएसडब्ल्यू वन।
customer
4.6s
Hello?
हॅलो?
agent
5.2s
Hello Mahesh ji, do you have any requirement right now? Any requirement for HR sheets, in coils, in plates, any requirement for steel?
हॅलो महेश जी, कुछ अभी रिक्वायरमेंट अभी रिक्वायरमेंट आ रही है आपको एचआर शीट्स में, कॉइल्स में, प्लेट्स में कुछ स्टील में कोई रिक्वायरमेंट आ रही है?
customer
12.5s
No no, not right now. From you, from your side there must have been someone else, I had already spoken to them, I told them that there is no requirement right now.
नहीं नहीं, अभी नहीं। अभी आपसे, आपके साइड कोई और होंगे, मेरी आपसे पहले ही बात हुई थी, मैंने उन्हें बताया था कि अभी रिक्वायरमेंट नहीं है।
agent
17.6s
Okay. So have you already done the procurement for the month of June or is it still pending, I mean how is it?
अच्छा। तो जून महीने का प्रोक्योरमेंट अभी कर लिया है आपने या बाकी है मतलब कैसा है?
customer
20.7s
Yes. I told them the same thing that we just ordered a vehicle [of material], so we don't have a requirement right now. Our vehicle just arrived.
हां। मैंने उनको यही बताया था कि हमने अभी-अभी गाड़ी मंगवाई थी तो अभी-अभी हमें रिक्वायरमेंट है नहीं। हमारी बिलकुल अभी गाड़ी आई।
agent
23.5s
I told them this.
मैंने उनको यही बताया था।
customer
23.9s
Okay.
अच्छा।
agent
24.1s
So should I connect with you for next month? Try doing one deal with us too, sir.
तो कोई नेक्स्ट मंथ के लिए कनेक्ट करूं मैं आपसे? एक डील करके देखें हमारे साथ भी सर।
customer
27.6s
Okay, I'll talk to you, I'll talk to you after a week. Anyway, the rates are high right now.
ठीक है, मैं आपसे, आपसे हफ्ते भर बाद मैं आपको बात करता हूं। अभी तो वैसे भी रेट ऊपर ही है।
agent
32.9s
Okay.
ठीक है।
customer
33.1s
Okay?
ठीक है?
agent
33.3s
The rates now, sir, the rates are going to go up, sir. After two days, they are going to increase by another two rupees.
अभी रेट तो सर अभी रेट्स तो ऊपर होने वाले हैं सर, दो दिन बाद तो और भी दो रुपये बढ़ने वाले हैं।
customer
36.7s
That is there, that's what I'm saying. The vehicle just arrived, and it came with a three-four rupee increase anyway. The rate is already running three-four rupees higher. If I buy another one now... so that's it, I'll talk to you after a week, by then it has to change.
वो तो है, मैं वही तो कह रहा हूं। अभी गाड़ी आई है, अभी तीन-चार रुपये वैसे ही बढ़ के ही आई है। अभी रेट तीन-चार रुपये ऊपर ही चल रही है। अभी मैं दूसरी खरीदी तो, वही है अभी हफ्ते भर बाद मैं आपसे बात करता हूं जब तक बदलना है।
agent
44.2s
Yes sir.
जी सर।
customer
45.3s
Yes.
जी।
agent
45.8s
Hello.
हॅलो।
customer
46.5s
Hello. Yes, yes.
हॅलो। जी जी।
agent
47.5s
Hello.
हॅलो।
customer
48.2s
Hello.
हॅलो।
agent
49.0s
Hello.
हॅलो।
customer
52.5s
Hello, can you hear me, sir?
हॅलो, आवाज आ रहा है सर आपको?
agent
54.1s
Yes, I can hear you.
जी, मेरे पास आ रही है।