{
  "ucid": "21112178885166251",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 12:44:22",
  "end_time": "2026-09-08 12:46:16",
  "duration_sec": 114,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa832507e6049baa13be24936acaab914.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 650,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178885166251__DIAa832507e6049baa13be24936acaab914.mp3",
  "audio_bytes": 268056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 89.352,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, please?   (हॅलो, प्लीज?)\n[2s] CUSTOMER: Who?   (कौन?)\n[2s] AGENT: Mahesh speaking from JSW One.   (महेश बात कर रहा हूं फ्रॉम जेएसडब्ल्यू वन।)\n[5s] CUSTOMER: Hello?   (हॅलो?)\n[5s] AGENT: Hello Mahesh ji, do you have any requirement right now? Any requirement for HR sheets, in coils, in plates, any requirement for steel?   (हॅलो महेश जी, कुछ अभी रिक्वायरमेंट अभी रिक्वायरमेंट आ रही है आपको एचआर शीट्स में, कॉइल्स में, प्लेट्स में कुछ स्टील में कोई रिक्वायरमेंट आ रही है?)\n[12s] CUSTOMER: No no, not right now. From you, from your side there must have been someone else, I had already spoken to them, I told them that there is no requirement right now.   (नहीं नहीं, अभी नहीं। अभी आपसे, आपके साइड कोई और होंगे, मेरी आपसे पहले ही बात हुई थी, मैंने उन्हें बताया था कि अभी रिक्वायरमेंट नहीं है।)\n[18s] AGENT: Okay. So have you already done the procurement for the month of June or is it still pending, I mean how is it?   (अच्छा। तो जून महीने का प्रोक्योरमेंट अभी कर लिया है आपने या बाकी है मतलब कैसा है?)\n[21s] CUSTOMER: Yes. I told them the same thing that we just ordered a vehicle [of material], so we don't have a requirement right now. Our vehicle just arrived.   (हां। मैंने उनको यही बताया था कि हमने अभी-अभी गाड़ी मंगवाई थी तो अभी-अभी हमें रिक्वायरमेंट है नहीं। हमारी बिलकुल अभी गाड़ी आई।)\n[23s] AGENT: I told them this.   (मैंने उनको यही बताया था।)\n[24s] CUSTOMER: Okay.   (अच्छा।)\n[24s] AGENT: So should I connect with you for next month? Try doing one deal with us too, sir.   (तो कोई नेक्स्ट मंथ के लिए कनेक्ट करूं मैं आपसे? एक डील करके देखें हमारे साथ भी सर।)\n[28s] CUSTOMER: Okay, I'll talk to you, I'll talk to you after a week. Anyway, the rates are high right now.   (ठीक है, मैं आपसे, आपसे हफ्ते भर बाद मैं आपको बात करता हूं। अभी तो वैसे भी रेट ऊपर ही है।)\n[33s] AGENT: Okay.   (ठीक है।)\n[33s] CUSTOMER: Okay?   (ठीक है?)\n[33s] AGENT: The rates now, sir, the rates are going to go up, sir. After two days, they are going to increase by another two rupees.   (अभी रेट तो सर अभी रेट्स तो ऊपर होने वाले हैं सर, दो दिन बाद तो और भी दो रुपये बढ़ने वाले हैं।)\n[37s] CUSTOMER: That is there, that's what I'm saying. The vehicle just arrived, and it came with a three-four rupee increase anyway. The rate is already running three-four rupees higher. If I buy another one now... so that's it, I'll talk to you after a week, by then it has to change.   (वो तो है, मैं वही तो कह रहा हूं। अभी गाड़ी आई है, अभी तीन-चार रुपये वैसे ही बढ़ के ही आई है। अभी रेट तीन-चार रुपये ऊपर ही चल रही है। अभी मैं दूसरी खरीदी तो, वही है अभी हफ्ते भर बाद मैं आपसे बात करता हूं जब तक बदलना है।)\n[44s] AGENT: Yes sir.   (जी सर।)\n[45s] CUSTOMER: Yes.   (जी।)\n[46s] AGENT: Hello.   (हॅलो।)\n[46s] CUSTOMER: Hello. Yes, yes.   (हॅलो। जी जी।)\n[48s] AGENT: Hello.   (हॅलो।)\n[48s] CUSTOMER: Hello.   (हॅलो।)\n[49s] AGENT: Hello.   (हॅलो।)\n[52s] CUSTOMER: Hello, can you hear me, sir?   (हॅलो, आवाज आ रहा है सर आपको?)\n[54s] AGENT: Yes, I can hear you.   (जी, मेरे पास आ रही है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "clear: There is some background noise and chatter on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the opening, hook, and discovery steps; start by asking for permission, then state your reason for calling before asking about requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had just procured material and had no immediate requirement. The customer noted that market rates were high. The agent confirmed prices were expected to rise further and successfully secured a follow-up call in one week to attempt a trial order.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking a generic requirement question and listing products.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the six required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement right now?\", \"comment\": \"Agent correctly asked for a current requirement, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So should I connect with you for next month? ... Okay, I'll talk to you, I'll talk to you after a week.\", \"comment\": \"Agent successfully established a next step for a callback in one week, as confirmed by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening, hook, and discovery steps; start by asking for permission, then state your reason for calling before asking about requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"I told them the same thing that we just ordered a vehicle [of material], so we don't have a requirement right now.\", \"response\": \"Try doing one deal with us too, sir.\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Anyway, the rates are high right now.\", \"response\": \"The rates now, sir, the rates are going to go up, sir. After two days, they are going to increase by another two rupees.\"}], \"call_summary\": \"The agent contacted a customer who had just procured material and had no immediate requirement. The customer noted that market rates were high. The agent confirmed prices were expected to rise further and successfully secured a follow-up call in one week to attempt a trial order.\"}",
  "error": null,
  "latency_ms": 44232,
  "input_tokens": 3503,
  "output_tokens": 838,
  "created_at": "2026-09-25 11:22:05",
  "sentiment": "neutral",
  "sentiment_score": 0.024,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 5,
  "lex_hits": 11,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.463,
  "agent_talk_sec": 21.0,
  "customer_talk_sec": 24.4,
  "dead_air_sec": 68.6,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 311.4,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 5,
  "words_agent": 109,
  "words_customer": 146,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178885166251",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.55,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.86,
      "end_s": 1.39,
      "text_en": "Hello, please?",
      "text_native": "हॅलो, प्लीज?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.78,
      "end_s": 2.18,
      "text_en": "Who?",
      "text_native": "कौन?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 4.28,
      "text_en": "Mahesh speaking from JSW One.",
      "text_native": "महेश बात कर रहा हूं फ्रॉम जेएसडब्ल्यू वन।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.6,
      "end_s": 4.96,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 12.2,
      "text_en": "Hello Mahesh ji, do you have any requirement right now? Any requirement for HR sheets, in coils, in plates, any requirement for steel?",
      "text_native": "हॅलो महेश जी, कुछ अभी रिक्वायरमेंट अभी रिक्वायरमेंट आ रही है आपको एचआर शीट्स में, कॉइल्स में, प्लेट्स में कुछ स्टील में कोई रिक्वायरमेंट आ रही है?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 17.3,
      "text_en": "No no, not right now. From you, from your side there must have been someone else, I had already spoken to them, I told them that there is no requirement right now.",
      "text_native": "नहीं नहीं, अभी नहीं। अभी आपसे, आपके साइड कोई और होंगे, मेरी आपसे पहले ही बात हुई थी, मैंने उन्हें बताया था कि अभी रिक्वायरमेंट नहीं है।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.62,
      "end_s": 20.7,
      "text_en": "Okay. So have you already done the procurement for the month of June or is it still pending, I mean how is it?",
      "text_native": "अच्छा। तो जून महीने का प्रोक्योरमेंट अभी कर लिया है आपने या बाकी है मतलब कैसा है?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.7,
      "end_s": 23.48,
      "text_en": "Yes. I told them the same thing that we just ordered a vehicle [of material], so we don't have a requirement right now. Our vehicle just arrived.",
      "text_native": "हां। मैंने उनको यही बताया था कि हमने अभी-अभी गाड़ी मंगवाई थी तो अभी-अभी हमें रिक्वायरमेंट है नहीं। हमारी बिलकुल अभी गाड़ी आई।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.48,
      "end_s": 23.9,
      "text_en": "I told them this.",
      "text_native": "मैंने उनको यही बताया था।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.9,
      "end_s": 24.1,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.1,
      "end_s": 26.48,
      "text_en": "So should I connect with you for next month? Try doing one deal with us too, sir.",
      "text_native": "तो कोई नेक्स्ट मंथ के लिए कनेक्ट करूं मैं आपसे? एक डील करके देखें हमारे साथ भी सर।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 32.9,
      "text_en": "Okay, I'll talk to you, I'll talk to you after a week. Anyway, the rates are high right now.",
      "text_native": "ठीक है, मैं आपसे, आपसे हफ्ते भर बाद मैं आपको बात करता हूं। अभी तो वैसे भी रेट ऊपर ही है।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 13,
      "speaker": "agent",
      "start_s": 32.9,
      "end_s": 33.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 14,
      "speaker": "customer",
      "start_s": 33.1,
      "end_s": 33.3,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.3,
      "end_s": 36.4,
      "text_en": "The rates now, sir, the rates are going to go up, sir. After two days, they are going to increase by another two rupees.",
      "text_native": "अभी रेट तो सर अभी रेट्स तो ऊपर होने वाले हैं सर, दो दिन बाद तो और भी दो रुपये बढ़ने वाले हैं।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 43.8,
      "text_en": "That is there, that's what I'm saying. The vehicle just arrived, and it came with a three-four rupee increase anyway. The rate is already running three-four rupees higher. If I buy another one now... so that's it, I'll talk to you after a week, by then it has to change.",
      "text_native": "वो तो है, मैं वही तो कह रहा हूं। अभी गाड़ी आई है, अभी तीन-चार रुपये वैसे ही बढ़ के ही आई है। अभी रेट तीन-चार रुपये ऊपर ही चल रही है। अभी मैं दूसरी खरीदी तो, वही है अभी हफ्ते भर बाद मैं आपसे बात करता हूं जब तक बदलना है।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 17,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 44.6,
      "text_en": "Yes sir.",
      "text_native": "जी सर।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 18,
      "speaker": "customer",
      "start_s": 45.3,
      "end_s": 45.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 19,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 46.1,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 20,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 47.2,
      "text_en": "Hello. Yes, yes.",
      "text_native": "हॅलो। जी जी।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.5,
      "end_s": 47.8,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 48.5,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.0,
      "end_s": 49.3,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178885166251",
      "idx": 24,
      "speaker": "customer",
      "start_s": 52.5,
      "end_s": 54.0,
      "text_en": "Hello, can you hear me, sir?",
      "text_native": "हॅलो, आवाज आ रहा है सर आपको?"
    },
    {
      "ucid": "21112178885166251",
      "idx": 25,
      "speaker": "agent",
      "start_s": 54.1,
      "end_s": 55.1,
      "text_en": "Yes, I can hear you.",
      "text_native": "जी, मेरे पास आ रही है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178885166251",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly to a requirement question."
    },
    {
      "ucid": "21112178885166251",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead asking a generic requirement question and listing products."
    },
    {
      "ucid": "21112178885166251",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the six required discovery questions."
    },
    {
      "ucid": "21112178885166251",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178885166251",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any requirement right now?",
      "comment": "Agent correctly asked for a current requirement, which the customer confirmed they did not have."
    },
    {
      "ucid": "21112178885166251",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So should I connect with you for next month? ... Okay, I'll talk to you, I'll talk to you after a week.",
      "comment": "Agent successfully established a next step for a callback in one week, as confirmed by the customer."
    }
  ],
  "objections": [
    {
      "ucid": "21112178885166251",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "I told them the same thing that we just ordered a vehicle [of material], so we don't have a requirement right now.",
      "response": "Try doing one deal with us too, sir."
    },
    {
      "ucid": "21112178885166251",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Anyway, the rates are high right now.",
      "response": "The rates now, sir, the rates are going to go up, sir. After two days, they are going to increase by another two rupees."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}