{
  "ucid": "21112178884848972",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 11:51:29",
  "end_time": "2026-09-08 11:52:21",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5865e94449c3cc62e67deda4878050db.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 652,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178884848972__DIA5865e94449c3cc62e67deda4878050db.mp3",
  "audio_bytes": 97200,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.4,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[1s] AGENT: Hello.   (हेलो।)\n[2s] CUSTOMER: Hello.   (हेलो।)\n[3s] AGENT: Yes.   (हां जी।)\n[3s] AGENT: Yes, hello sir. This is Abhinav Gautam calling from JSW One.   (हां जी, नमस्कार सर। अभिनव गौतम बात कर रहा था JSW One से।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[7s] AGENT: From JSW One.   (JSW One से।)\n[8s] CUSTOMER: Yes yes, tell me.   (हां हां, बोलिए ना।)\n[10s] AGENT: Sir, is there any requirement from 2.5 to 12 mm?   (सर, कोई requirement होगी 2.5 से लेके 12 mm?)\n[12s] CUSTOMER: No no, for now there is nothing at all.   (नहीं नहीं, फिलहाल तो कुछ भी नहीं है।)\n[14s] AGENT: Okay sir, if there is anything, let me know, or you are creating the requirement through the card, okay sir?   (चलो सर, कुछ भी हो तो बताना आप या card के थ्रू बना रहे हैं requirement, ठीक है सर?)\n[17s] CUSTOMER: Yes, okay.   (हां, ठीक है।)\n[18s] AGENT: Okay ji.   (ठीक है जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: There is consistent static and background noise, but the speech is mostly intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opener, hook, and discovery steps and went straight to asking for a requirement; please follow the full pitch structure to build rapport and uncover needs before qualifying.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One and immediately asked if the customer had a requirement for material between 2.5mm and 12mm. The customer replied that they had no requirement at the moment. The agent ended the call by asking the customer to get in touch if a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, hello sir. This is Abhinav Gautam calling from JSW One.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement from 2.5 to 12 mm?\", \"comment\": \"The agent immediately asked for a requirement instead of leading with a price or availability hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement from 2.5 to 12 mm?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, if there is anything, let me know...\", \"comment\": \"The agent did not establish a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opener, hook, and discovery steps and went straight to asking for a requirement; please follow the full pitch structure to build rapport and uncover needs before qualifying.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW One and immediately asked if the customer had a requirement for material between 2.5mm and 12mm. The customer replied that they had no requirement at the moment. The agent ended the call by asking the customer to get in touch if a need arises.\"}",
  "error": null,
  "latency_ms": 23311,
  "input_tokens": 2872,
  "output_tokens": 730,
  "created_at": "2026-09-25 11:21:49",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 3,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.709,
  "agent_talk_sec": 11.7,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 35.5,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 251.3,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 49,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178884848972",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.53,
      "end_s": 1.03,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.28,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.48,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 2.88,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 5.8,
      "text_en": "Yes, hello sir. This is Abhinav Gautam calling from JSW One.",
      "text_native": "हां जी, नमस्कार सर। अभिनव गौतम बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.04,
      "end_s": 6.79,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178884848972",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 8.18,
      "text_en": "From JSW One.",
      "text_native": "JSW One से।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.42,
      "end_s": 9.48,
      "text_en": "Yes yes, tell me.",
      "text_native": "हां हां, बोलिए ना।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.6,
      "end_s": 11.8,
      "text_en": "Sir, is there any requirement from 2.5 to 12 mm?",
      "text_native": "सर, कोई requirement होगी 2.5 से लेके 12 mm?"
    },
    {
      "ucid": "21112178884848972",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 13.5,
      "text_en": "No no, for now there is nothing at all.",
      "text_native": "नहीं नहीं, फिलहाल तो कुछ भी नहीं है।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 10,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 17.0,
      "text_en": "Okay sir, if there is anything, let me know, or you are creating the requirement through the card, okay sir?",
      "text_native": "चलो सर, कुछ भी हो तो बताना आप या card के थ्रू बना रहे हैं requirement, ठीक है सर?"
    },
    {
      "ucid": "21112178884848972",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 17.5,
      "text_en": "Yes, okay.",
      "text_native": "हां, ठीक है।"
    },
    {
      "ucid": "21112178884848972",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 19.5,
      "text_en": "Okay ji.",
      "text_native": "ठीक है जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178884848972",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, hello sir. This is Abhinav Gautam calling from JSW One.",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178884848972",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement from 2.5 to 12 mm?",
      "comment": "The agent immediately asked for a requirement instead of leading with a price or availability hook."
    },
    {
      "ucid": "21112178884848972",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions to understand the customer's business."
    },
    {
      "ucid": "21112178884848972",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178884848972",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement from 2.5 to 12 mm?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178884848972",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, if there is anything, let me know...",
      "comment": "The agent did not establish a specific, committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}