{
  "ucid": "21112178884301441",
  "call_date": "2026-09-08",
  "start_time": "2026-09-08 10:20:14",
  "end_time": "2026-09-08 10:25:29",
  "duration_sec": 315,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA475b83fa64300da018bd7ee68fd4a331.mp3",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 289.728,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Yes.   (हां जी।)\n[3s] CUSTOMER: Yeah, are you speaking from Dev International, sir?   (या, देव इंटरनेशनल से बात कर रहे हैं सर?)\n[5s] AGENT: Yes, hello, this is Abdul speaking, sir, from JSW.   (जी हां, नमस्कार, अब्दुल बात कर रहा हूं सर, JSW से।)\n[8s] AGENT: Hey, I tried calling you yesterday too, sir.   (अरे, कल भी ट्राई किया था सर मैंने आपको।)\n[10s] CUSTOMER: No no, I didn't speak to you yesterday.   (नहीं नहीं, कल आपसे बात नहीं हुई थी मेरी।)\n[12s] AGENT: I did call you yesterday, but you didn't pick up.   (कल फोन मैंने आपको किया था बट उठाया नहीं आपने।)\n[14s] CUSTOMER: Oh. Yes, did you call from the same number?   (अच्छा। हां, same number से किया था क्या आप?)\n[15s] AGENT: I called on this very number as far as I remember, man.   (इसी नंबर पे किया था जहां तक मुझे याद है यार।)\n[17s] CUSTOMER: I don't know, man, I didn't have it. But what is your inquiry about?   (पता नहीं यार मेरे पास तो नहीं था। पर आपका inquiry क्या है मतलब?)\n[20s] CUSTOMER: My inquiry is, I need roughly around 50 tons of 2 mm HR sheet per month.   (मेरा inquiry है, मेरा ना महीने का मोटा-मोटा 50 ton के आस पास मुझे 2 mm की sheet चाहिए होती है HR.)\n[24s] AGENT: Yes, 2 mm 50 sheet. What do you do? Do you do trading, or some manufacturing, sir?   (जी, 2 mm का 50 sheet. क्या करते हैं आप? Trading करते हैं, कुछ manufacturing करते हैं सर आप?)\n[26s] CUSTOMER: No, it's manufacturing, brother.   (नहीं, manufacturing है भाई।)\n[28s] AGENT: Okay okay, what do you make?   (अच्छा अच्छा, क्या बनाते हैं आप?)\n[29s] CUSTOMER: Walkways.\n[30s] AGENT: Oh, walkways. The folding walkways, right, that one?   (अच्छा, walkways. उसके folding की walkways होती है ना, वो?)\n[32s] CUSTOMER: Yes, for that. So prime material will work for you, right, JSW prime? Local won't work?   (हां, उसके लिए। तो आपको prime material चलेगा ना, JSW prime? Local नहीं चलेगा?)\n[34s] AGENT: Yes, JSW prime, what's the difference between JSW prime and the other one?   (हां, JSW prime, JSW prime और दूसरे वाले में क्या फर्क है?)\n[36s] CUSTOMER: No, we mostly provide JSW's only, sir. In JSW prime, the other one has MS fail and all, but currently we are dealing in JSW only.   (नहीं, JSW का ही हम लोग देते हैं सर maximum. JSW के prime में, दूसरा वाला में MS fail वगेरा होता है but हम लोग अभी current में JSW ही deal कर रहे हैं।)\n[41s] AGENT: No, see, I basically work with JSW, Tata only right now.   (नहीं, अब ये मेरे को देखो, JSW, Tata में ही काम करता हूं basically मैं अभी।)\n[43s] CUSTOMER: Yes, yes, yes, yes.   (जी जी जी जी।)\n[44s] AGENT: So, can you tell me what the rate is for today, for example?   (तो आप मुझे बता दो क्या rate है आज का जैसे?)\n[46s] CUSTOMER: I'll tell you the rate. What will be the process, basically?   (मैं आपको rate बता दे रहा हूं। क्या process रहेगा basically?)\n[48s] AGENT: The process will be this, sir, basically, that you will give me an inquiry, okay, here on the system.   (Process ये रहेगा सर basically कि जैसे कि आप मुझे inquiry देंगे, ठीक है, यहां पे system पे।)\n[51s] CUSTOMER: Hmm.   (हम्म।)\n[52s] AGENT: So, against that, whatever the rate quotation is, I will send you the quotation on mail, I will give it on mail.   (तो इसके अगेंस्ट में आपको जो भी rate quotation है, मैं आपको quotation mail पे करूंगा, mail पे दूंगा।)\n[55s] AGENT: After that, what happens is, if you like the quotation, you will give me a confirmation on mail that okay sir, let's proceed with PI. Then I will send you a proforma, PI, after which you will make the payment. Within two days of payment, the material will reach you after you make the payment. 100% advance against PI.   (उसके बाद क्या है कि फिर आपको मान लीजिए quotation अगर पसंद आया तो आप मुझे mail पे confirmation देंगे कि okay sir, let's proceed with PI. तो फिर मैं आपको proforma भेजूंगा, PI, उसके बाद आप payment करेंगे। Payment के दो दिन के अंदर material आपके पास पहुंच जाएगा payment करने के बाद। 100% advance against PI.)\n[64s] CUSTOMER: Okay, that's not an issue for me.   (ठीक है, वो वो कोई issue नहीं है मेरे को।)\n[67s] CUSTOMER: Yes, yes. There's no issue with advance, but the thing is that the material should arrive on time.   (जी जी। Advance की तो कोई issue नहीं है but ये है कि material पहुंच जाए time से।)\n[70s] AGENT: The material, sir, will go with MTC. MTC will also go along with it, JSW Make Prime, everything will be written.   (Material सर जाएगा with MTC के साथ। साथ में MTC भी जाएगा, JSW Make Prime सब कुछ लिखा हुआ रहेगा।)\n[74s] AGENT: And let's say you have a doubt, okay? That hey, I have a doubt whether it's JSW's or not. Then I will give you the bank details and all, you can get it checked anywhere, whether it's correct or not, JSW's, did you understand?   (और मान लेते हैं कोई आपको doubt आता है, ठीक है? कि भाई मुझे doubt लग रहा है है कि नहीं JSW का। तो मैं आपको bank detail वगेरा सब दूंगा, एक बार आप check करा लीजिएगा कहीं भी, सही है कि नहीं JSW का, समझे कि नहीं आप?)\n[80s] CUSTOMER: Understood. And what's it called, in this, if I ever have to meet you?   (समझ गया। और क्या नाम है, इसमें इसमें अगर ये कभी आपसे मिलना हो?)\n[83s] AGENT: I sit at the Mumbai head office, sir. My office, my team sits in Ghaziabad. I sit in Mumbai, I look after pan-India.   (मैं तो सर Mumbai head office बैठता हूं। मेरा office, मेरा team Ghaziabad बैठती है। मैं तो Mumbai बैठता हूं, मैं pan-India देखता हूं।)\n[87s] CUSTOMER: Oh, you look after pan-India, okay. Alright.   (अच्छा, pan-India देखते हो, okay. ठीक है।)\n[89s] CUSTOMER: And will you guide me on the rate now on the call?   (और rate का कुछ guide करेंगे अभी आप call पे?)\n[91s] AGENT: For the rate, I have a coil right now, we have a 2 mm coil, okay, in Ghaziabad.   (Rate मेरे पास अभी एक मेरे पास coil है, 2 mm का हमारे पास coil, ठीक है, Ghaziabad में।)\n[94s] CUSTOMER: Yes.   (जी।)\n[95s] AGENT: I am giving you the rate and all, giving the best rate, okay? 40 tons will work for you, right?   (मैं आपको rate वगेरा दे रहा हूं, best rate दे रहा हूं, ठीक है? 40 ton चलेगा ना आपको?)\n[97s] CUSTOMER: Yes, 40 tons will work.   (हां, चल जाएगा 40 ton.)\n[98s] AGENT: I'll give you the rate for JSW prime material now, okay? Sir, the market is increasing right now, okay?   (मैं आपको अभी rate देता हूं JSW prime material का, ठीक है ना? अभी सर market increase कर रहा है, ठीक है?)\n[101s] AGENT: So the sooner you close, the better. It's going to increase by one and a half rupees this month.   (तो जितना जल्दी close कर लेंगे उतना better है। इस month में डेढ़ रुपए बढ़ने वाला है।)\n[104s] CUSTOMER: Okay. So give me a rough idea on the call now, what's the current rate? Then I'll talk further as well.   (अच्छा। तो मोटा सा idea अभी दे दो call पे क्या चल रहा है rate? फिर मैं बात कर लेता हूं आगे भी।)\n[107s] AGENT: 60... 2 mm will go for 64, sir, up to 64. For 2 mm.   (60... 2 mm का 64 जाएगा सर, 64 तक। 2 mm का।)\n[111s] CUSTOMER: Up to 64 for JSW prime material. So tell me one thing, I'm buying directly from JSW and still getting the same rate, and I'm buying from the market and still getting the same rate. So shouldn't there be a difference between the two?   (64 तक JSW prime material. तो एक चीज बताओ, मैं direct direct JSW से ले रहा हूं तब भी वही rate पड़ रहा है और market से ले रहा हूं तब भी वही rate पड़ रहा है। तो दोनों में फर्क नहीं होना चाहिए?)\n[116s] AGENT: No, the difference is this, basically what happens sir is that my distributors like these, okay?   (नहीं, फर्क ये होता है, basically क्या होता है सर कि जो मेरे ये ऐसे distributor होते हैं, ठीक है?)\n[118s] CUSTOMER: Hmm.   (हम्म।)\n[119s] AGENT: Those who take 5000 tons, 4000 tons from me per month, okay? Like yours, Ganesh, or Pannalal. So they all say that sir, if you give it to that distributor, to the local customer, at my rate, then you are spoiling my market, okay? What we do is, we onboard them onto the system, and from the second transaction, we give them a benefit. If we give it from the first transaction, the customer will say you are spoiling my market. Did you understand my point?   (जो मेरे से month के लेते हैं 5000 ton, 4000 ton लेते हैं, ठीक है? जैसे आपका हो गया, Ganesh हो गया, चाहे Pannalal हो गया। तो वो सब बोलते हैं कि सर अगर आप मेरे rate पे अगर आप distributor उसको दोगे, local customer को, तो फिर मेरा market खराब कर रहे हो, ठीक है? हम लोग क्या करते हैं, हम लोग second transaction से उसको एक बार onboard कर लेते हैं system में, उसको हम लोग second transaction से benefit दिलाते हैं। पहला transaction से देंगे तो बोलेगा customer आप मेरा खराब कर रहे हो। समझे मेरी बात को आप?)\n[127s] CUSTOMER: Okay.   (अच्छा।)\n[128s] AGENT: Sir, don't do that. The distributor, my own distributor who is in Ghaziabad.   (सर ऐसा मत करो। जो जो मेरा distributor जो खुद का मेरा distributor Ghaziabad में है।)\n[130s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[131s] AGENT: He says that sir, if you give so much benefit, how will I survive in the market?   (वो बोलता है कि सर इतना benefit दोगे तो मैं market में कैसे रह पाऊंगा?)\n[132s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[133s] AGENT: So what we did is, when we onboard a customer on the first transaction, we won't give that much benefit in onboarding, but in the second transaction, I will give you one or two rupees lower as compared to the market. We can't give more, but we will give one or two rupees less. That too, continuously from the second transaction. We can't give it from the first transaction because the customer says it's a new customer, this is my customer, you are spoiling my market. Understood or not?   (तो हम लोगों ने क्या किया, first transaction पे onboard करेंगे जब customer को, onboard में हम उतना benefit नहीं देंगे, लेकिन जो second transaction होगा, उसमें आपको एक रुपए, दो रुपए down ही दूंगा as compared to market. ज्यादा तो नहीं दे पाएंगे, एक रुपए, दो रुपए तो कम देंगे। वो भी second transaction से लगातार। First transaction से नहीं दे पाएंगे because customer बोलता है कि new customer है, ये मेरा customer है, आप मेरा market खराब कर रहे हो। समझे कि नहीं?)\n[143s] CUSTOMER: Okay.   (अच्छा।)\n[144s] AGENT: So from the second transaction, I will definitely give you a benefit...   (तो मैं उसको second transaction से आपको definitely benefit...)\n[145s] CUSTOMER: Basically, only two, only a two-rupee benefit will be available later, say from the second transaction?   (Basically सिर्फ दो, सिर्फ दो रुपए ही benefit छूटेगा आगे, मान लो second transaction से?)\n[148s] AGENT: Yes, yes, up to two rupees and whatever cashback is possible. There isn't much benefit, sir. I will give two rupees lower, sir, that's it. I won't be able to give more benefit than that.   (हां हां, दो रुपए तक और जो भी cashback हो पाएगा। ज्यादा benefit नहीं रहता सर। दो रुपए सर मैं down दूंगा बस। उससे ज्यादा benefit नहीं दे पाऊंगा।)\n[151s] CUSTOMER: Hmm.   (हम्म।)\n[152s] AGENT: Okay, send the quotation on mail once, I'll take a look.   (ठीक है, एक बार आप quotation डालिए mail पे, देख लेता हूं।)\n[154s] CUSTOMER: I am sending the quotation. As it is, only one coil is available, sir, that too for 66, I'll give that rate too. I don't have other coils available. The market is increasing a lot.   (मैं quotation डाल दे रहा हूं। एक बार जैसा हो, coil एक ही coil available है सर, वो भी 66 में वो भी rate दे दूंगा। बाकी coil भी available नहीं है मेरे पास। Market बहुत increase कर रहा है।)\n[159s] CUSTOMER: So whatever it is, you let me know, okay?   (तो जैसा हो आप मुझे बता दीजिएगा, ठीक है?)\n[160s] AGENT: Get the quotation mailed to me once.   (एक बार मुझे mail करवाओ quotation।)\n[161s] CUSTOMER: And where do you need the delivery and all?   (और delivery वगेरा कहां पे चाहिए आपको?)\n[163s] AGENT: Delivery will be in Gurgaon.   (Delivery Gurgaon में रहेगी।)\n[165s] CUSTOMER: Okay, okay, so you need it at the same address as the GST, right?   (अच्छा अच्छा, मतलब आपको जो GST उसी address पे चाहिए ना?)\n[167s] AGENT: No, my GST is of Delhi.   (नहीं, GST है Delhi का मेरा।)\n[168s] CUSTOMER: Okay, okay, you need it in Gurgaon. So you WhatsApp me, I am WhatsApping you, you give me the delivery address on WhatsApp. I am mailing you the delivered rate, okay?   (अच्छा अच्छा, Gurgaon आपको चाहिए। तो आप मुझे WhatsApp, आपको मैं WhatsApp कर दे रहा हूं, आप मुझे WhatsApp पे delivery address दे दीजिए। मैं आपको delivered rate mail कर दे रहा हूं, ठीक है?)\n[173s] AGENT: Okay. Okay.   (ठीक है। ठीक है।)\n[174s] CUSTOMER: Okay okay sir, alright.   (Okay okay sir, ठीक है।)\n[175s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 70,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "70 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When a customer objects that our direct price is the same as the market, instead of explaining internal channel policies, focus on the value we provide now by comparing the all-inclusive *landed cost* against their current purchases.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a walkway manufacturer, inquired about a monthly need for 50 MT of 2mm HR sheet for delivery in Gurgaon. The agent confirmed stock availability for a 40 MT coil, quoted a price of 64/kg, and handled a price objection by explaining JSW's channel policy. The call concluded with the agent committing to email a formal quotation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not acknowledge a platform submission, forcing the customer to state their entire requirement from scratch.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"2 mm का 50 sheet... 40 ton चलेगा ना आपको?... और delivery वगेरा कहां पे चाहिए आपको?... Payment के दो दिन के अंदर material आपके पास पहुंच जाएगा\", \"comment\": \"The agent successfully revalidated product, quantity, delivery location, and timeline, but did not confirm the required width.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"क्या करते हैं आप? Trading करते हैं, कुछ manufacturing करते हैं सर आप?... क्या बनाते हैं आप?... 100% advance against PI.\", \"comment\": \"The agent discovered the end application, monthly tonnage, and confirmed payment terms, but did not ask about the customer's current brands or JSW share.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"2 mm का 64 जाएगा सर, 64 तक... मैं आपको delivered rate mail कर दे रहा हूं, ठीक है?\", \"comment\": \"The agent provided a specific price, confirmed stock was available, and committed to sending a formal quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Material सर जाएगा with MTC के साथ। साथ में MTC भी जाएगा, JSW Make Prime सब कुछ लिखा हुआ रहेगा।\", \"comment\": \"The agent remained focused on the customer's specific need and reinforced relevant USPs like MTC without pitching the whole portfolio.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer objects that our direct price is the same as the market, instead of explaining internal channel policies, focus on the value we provide now by comparing the all-inclusive *landed cost* against their current purchases.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"मैं direct direct JSW से ले रहा हूं तब भी वही rate पड़ रहा है और market से ले रहा हूं तब भी वही rate पड़ रहा है। तो दोनों में फर्क नहीं होना चाहिए?\", \"response\": \"हम लोग क्या करते हैं, हम लोग second transaction से उसको एक बार onboard कर लेते हैं system में, उसको हम लोग second transaction से benefit दिलाते हैं।\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"ठीक है, एक बार आप quotation डालिए mail पे, देख लेता हूं।\", \"response\": \"coil एक ही coil available है सर... Market बहुत increase कर रहा है।\"}], \"call_summary\": \"The customer, a walkway manufacturer, inquired about a monthly need for 50 MT of 2mm HR sheet for delivery in Gurgaon. The agent confirmed stock availability for a 40 MT coil, quoted a price of 64/kg, and handled a price objection by explaining JSW's channel policy. The call concluded with the agent committing to email a formal quotation.\"}",
  "error": null,
  "latency_ms": 46420,
  "input_tokens": 6272,
  "output_tokens": 976,
  "created_at": "2026-09-25 11:22:33",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 22,
  "neg": 14,
  "lex_hits": 48,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.61,
  "agent_talk_sec": 96.2,
  "customer_talk_sec": 61.6,
  "dead_air_sec": 157.2,
  "longest_monologue_sec": 11.9,
  "agent_wpm": 428.5,
  "interruptions": 0,
  "agent_turns": 35,
  "customer_turns": 35,
  "discovery_qs": 18,
  "words_agent": 687,
  "words_customer": 376,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178884301441",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.87,
      "end_s": 2.37,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 2.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 4.8,
      "text_en": "Yeah, are you speaking from Dev International, sir?",
      "text_native": "या, देव इंटरनेशनल से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.4,
      "text_en": "Yes, hello, this is Abdul speaking, sir, from JSW.",
      "text_native": "जी हां, नमस्कार, अब्दुल बात कर रहा हूं सर, JSW से।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 9.3,
      "text_en": "Hey, I tried calling you yesterday too, sir.",
      "text_native": "अरे, कल भी ट्राई किया था सर मैंने आपको।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.7,
      "end_s": 11.2,
      "text_en": "No no, I didn't speak to you yesterday.",
      "text_native": "नहीं नहीं, कल आपसे बात नहीं हुई थी मेरी।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 13.4,
      "text_en": "I did call you yesterday, but you didn't pick up.",
      "text_native": "कल फोन मैंने आपको किया था बट उठाया नहीं आपने।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.7,
      "end_s": 15.1,
      "text_en": "Oh. Yes, did you call from the same number?",
      "text_native": "अच्छा। हां, same number से किया था क्या आप?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 16.9,
      "text_en": "I called on this very number as far as I remember, man.",
      "text_native": "इसी नंबर पे किया था जहां तक मुझे याद है यार।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 19.8,
      "text_en": "I don't know, man, I didn't have it. But what is your inquiry about?",
      "text_native": "पता नहीं यार मेरे पास तो नहीं था। पर आपका inquiry क्या है मतलब?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 23.4,
      "text_en": "My inquiry is, I need roughly around 50 tons of 2 mm HR sheet per month.",
      "text_native": "मेरा inquiry है, मेरा ना महीने का मोटा-मोटा 50 ton के आस पास मुझे 2 mm की sheet चाहिए होती है HR."
    },
    {
      "ucid": "21112178884301441",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.7,
      "end_s": 26.4,
      "text_en": "Yes, 2 mm 50 sheet. What do you do? Do you do trading, or some manufacturing, sir?",
      "text_native": "जी, 2 mm का 50 sheet. क्या करते हैं आप? Trading करते हैं, कुछ manufacturing करते हैं सर आप?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.4,
      "end_s": 27.7,
      "text_en": "No, it's manufacturing, brother.",
      "text_native": "नहीं, manufacturing है भाई।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 29.0,
      "text_en": "Okay okay, what do you make?",
      "text_native": "अच्छा अच्छा, क्या बनाते हैं आप?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 29.9,
      "text_en": "Walkways.",
      "text_native": "Walkways."
    },
    {
      "ucid": "21112178884301441",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 32.0,
      "text_en": "Oh, walkways. The folding walkways, right, that one?",
      "text_native": "अच्छा, walkways. उसके folding की walkways होती है ना, वो?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 34.2,
      "text_en": "Yes, for that. So prime material will work for you, right, JSW prime? Local won't work?",
      "text_native": "हां, उसके लिए। तो आपको prime material चलेगा ना, JSW prime? Local नहीं चलेगा?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 17,
      "speaker": "agent",
      "start_s": 34.2,
      "end_s": 36.5,
      "text_en": "Yes, JSW prime, what's the difference between JSW prime and the other one?",
      "text_native": "हां, JSW prime, JSW prime और दूसरे वाले में क्या फर्क है?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 40.8,
      "text_en": "No, we mostly provide JSW's only, sir. In JSW prime, the other one has MS fail and all, but currently we are dealing in JSW only.",
      "text_native": "नहीं, JSW का ही हम लोग देते हैं सर maximum. JSW के prime में, दूसरा वाला में MS fail वगेरा होता है but हम लोग अभी current में JSW ही deal कर रहे हैं।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.8,
      "end_s": 43.2,
      "text_en": "No, see, I basically work with JSW, Tata only right now.",
      "text_native": "नहीं, अब ये मेरे को देखो, JSW, Tata में ही काम करता हूं basically मैं अभी।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 43.9,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "जी जी जी जी।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.3,
      "end_s": 45.8,
      "text_en": "So, can you tell me what the rate is for today, for example?",
      "text_native": "तो आप मुझे बता दो क्या rate है आज का जैसे?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.1,
      "end_s": 48.4,
      "text_en": "I'll tell you the rate. What will be the process, basically?",
      "text_native": "मैं आपको rate बता दे रहा हूं। क्या process रहेगा basically?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.4,
      "end_s": 51.2,
      "text_en": "The process will be this, sir, basically, that you will give me an inquiry, okay, here on the system.",
      "text_native": "Process ये रहेगा सर basically कि जैसे कि आप मुझे inquiry देंगे, ठीक है, यहां पे system पे।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 24,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 51.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 25,
      "speaker": "agent",
      "start_s": 51.8,
      "end_s": 54.6,
      "text_en": "So, against that, whatever the rate quotation is, I will send you the quotation on mail, I will give it on mail.",
      "text_native": "तो इसके अगेंस्ट में आपको जो भी rate quotation है, मैं आपको quotation mail पे करूंगा, mail पे दूंगा।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 26,
      "speaker": "agent",
      "start_s": 55.1,
      "end_s": 64.2,
      "text_en": "After that, what happens is, if you like the quotation, you will give me a confirmation on mail that okay sir, let's proceed with PI. Then I will send you a proforma, PI, after which you will make the payment. Within two days of payment, the material will reach you after you make the payment. 100% advance against PI.",
      "text_native": "उसके बाद क्या है कि फिर आपको मान लीजिए quotation अगर पसंद आया तो आप मुझे mail पे confirmation देंगे कि okay sir, let's proceed with PI. तो फिर मैं आपको proforma भेजूंगा, PI, उसके बाद आप payment करेंगे। Payment के दो दिन के अंदर material आपके पास पहुंच जाएगा payment करने के बाद। 100% advance against PI."
    },
    {
      "ucid": "21112178884301441",
      "idx": 27,
      "speaker": "customer",
      "start_s": 64.5,
      "end_s": 66.0,
      "text_en": "Okay, that's not an issue for me.",
      "text_native": "ठीक है, वो वो कोई issue नहीं है मेरे को।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 28,
      "speaker": "customer",
      "start_s": 66.7,
      "end_s": 69.8,
      "text_en": "Yes, yes. There's no issue with advance, but the thing is that the material should arrive on time.",
      "text_native": "जी जी। Advance की तो कोई issue नहीं है but ये है कि material पहुंच जाए time से।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 29,
      "speaker": "agent",
      "start_s": 69.8,
      "end_s": 73.2,
      "text_en": "The material, sir, will go with MTC. MTC will also go along with it, JSW Make Prime, everything will be written.",
      "text_native": "Material सर जाएगा with MTC के साथ। साथ में MTC भी जाएगा, JSW Make Prime सब कुछ लिखा हुआ रहेगा।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 30,
      "speaker": "agent",
      "start_s": 73.6,
      "end_s": 79.6,
      "text_en": "And let's say you have a doubt, okay? That hey, I have a doubt whether it's JSW's or not. Then I will give you the bank details and all, you can get it checked anywhere, whether it's correct or not, JSW's, did you understand?",
      "text_native": "और मान लेते हैं कोई आपको doubt आता है, ठीक है? कि भाई मुझे doubt लग रहा है है कि नहीं JSW का। तो मैं आपको bank detail वगेरा सब दूंगा, एक बार आप check करा लीजिएगा कहीं भी, सही है कि नहीं JSW का, समझे कि नहीं आप?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 31,
      "speaker": "customer",
      "start_s": 79.8,
      "end_s": 82.4,
      "text_en": "Understood. And what's it called, in this, if I ever have to meet you?",
      "text_native": "समझ गया। और क्या नाम है, इसमें इसमें अगर ये कभी आपसे मिलना हो?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 32,
      "speaker": "agent",
      "start_s": 82.8,
      "end_s": 86.9,
      "text_en": "I sit at the Mumbai head office, sir. My office, my team sits in Ghaziabad. I sit in Mumbai, I look after pan-India.",
      "text_native": "मैं तो सर Mumbai head office बैठता हूं। मेरा office, मेरा team Ghaziabad बैठती है। मैं तो Mumbai बैठता हूं, मैं pan-India देखता हूं।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 33,
      "speaker": "customer",
      "start_s": 87.0,
      "end_s": 88.7,
      "text_en": "Oh, you look after pan-India, okay. Alright.",
      "text_native": "अच्छा, pan-India देखते हो, okay. ठीक है।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 34,
      "speaker": "customer",
      "start_s": 89.3,
      "end_s": 91.0,
      "text_en": "And will you guide me on the rate now on the call?",
      "text_native": "और rate का कुछ guide करेंगे अभी आप call पे?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 35,
      "speaker": "agent",
      "start_s": 91.0,
      "end_s": 94.1,
      "text_en": "For the rate, I have a coil right now, we have a 2 mm coil, okay, in Ghaziabad.",
      "text_native": "Rate मेरे पास अभी एक मेरे पास coil है, 2 mm का हमारे पास coil, ठीक है, Ghaziabad में।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 36,
      "speaker": "customer",
      "start_s": 94.1,
      "end_s": 94.4,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 37,
      "speaker": "agent",
      "start_s": 94.7,
      "end_s": 96.8,
      "text_en": "I am giving you the rate and all, giving the best rate, okay? 40 tons will work for you, right?",
      "text_native": "मैं आपको rate वगेरा दे रहा हूं, best rate दे रहा हूं, ठीक है? 40 ton चलेगा ना आपको?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 38,
      "speaker": "customer",
      "start_s": 97.1,
      "end_s": 98.1,
      "text_en": "Yes, 40 tons will work.",
      "text_native": "हां, चल जाएगा 40 ton."
    },
    {
      "ucid": "21112178884301441",
      "idx": 39,
      "speaker": "agent",
      "start_s": 98.3,
      "end_s": 101.0,
      "text_en": "I'll give you the rate for JSW prime material now, okay? Sir, the market is increasing right now, okay?",
      "text_native": "मैं आपको अभी rate देता हूं JSW prime material का, ठीक है ना? अभी सर market increase कर रहा है, ठीक है?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 40,
      "speaker": "agent",
      "start_s": 101.4,
      "end_s": 103.8,
      "text_en": "So the sooner you close, the better. It's going to increase by one and a half rupees this month.",
      "text_native": "तो जितना जल्दी close कर लेंगे उतना better है। इस month में डेढ़ रुपए बढ़ने वाला है।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 41,
      "speaker": "customer",
      "start_s": 104.1,
      "end_s": 107.0,
      "text_en": "Okay. So give me a rough idea on the call now, what's the current rate? Then I'll talk further as well.",
      "text_native": "अच्छा। तो मोटा सा idea अभी दे दो call पे क्या चल रहा है rate? फिर मैं बात कर लेता हूं आगे भी।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 42,
      "speaker": "agent",
      "start_s": 107.4,
      "end_s": 110.0,
      "text_en": "60... 2 mm will go for 64, sir, up to 64. For 2 mm.",
      "text_native": "60... 2 mm का 64 जाएगा सर, 64 तक। 2 mm का।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 43,
      "speaker": "customer",
      "start_s": 110.6,
      "end_s": 115.4,
      "text_en": "Up to 64 for JSW prime material. So tell me one thing, I'm buying directly from JSW and still getting the same rate, and I'm buying from the market and still getting the same rate. So shouldn't there be a difference between the two?",
      "text_native": "64 तक JSW prime material. तो एक चीज बताओ, मैं direct direct JSW से ले रहा हूं तब भी वही rate पड़ रहा है और market से ले रहा हूं तब भी वही rate पड़ रहा है। तो दोनों में फर्क नहीं होना चाहिए?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 44,
      "speaker": "agent",
      "start_s": 115.7,
      "end_s": 118.0,
      "text_en": "No, the difference is this, basically what happens sir is that my distributors like these, okay?",
      "text_native": "नहीं, फर्क ये होता है, basically क्या होता है सर कि जो मेरे ये ऐसे distributor होते हैं, ठीक है?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 45,
      "speaker": "customer",
      "start_s": 118.0,
      "end_s": 118.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 46,
      "speaker": "agent",
      "start_s": 118.6,
      "end_s": 126.8,
      "text_en": "Those who take 5000 tons, 4000 tons from me per month, okay? Like yours, Ganesh, or Pannalal. So they all say that sir, if you give it to that distributor, to the local customer, at my rate, then you are spoiling my market, okay? What we do is, we onboard them onto the system, and from the second transaction, we give them a benefit. If we give it from the first transaction, the customer will say you are spoiling my market. Did you understand my point?",
      "text_native": "जो मेरे से month के लेते हैं 5000 ton, 4000 ton लेते हैं, ठीक है? जैसे आपका हो गया, Ganesh हो गया, चाहे Pannalal हो गया। तो वो सब बोलते हैं कि सर अगर आप मेरे rate पे अगर आप distributor उसको दोगे, local customer को, तो फिर मेरा market खराब कर रहे हो, ठीक है? हम लोग क्या करते हैं, हम लोग second transaction से उसको एक बार onboard कर लेते हैं system में, उसको हम लोग second transaction से benefit दिलाते हैं। पहला transaction से देंगे तो बोलेगा customer आप मेरा खराब कर रहे हो। समझे मेरी बात को आप?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 47,
      "speaker": "customer",
      "start_s": 127.1,
      "end_s": 127.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 48,
      "speaker": "agent",
      "start_s": 127.8,
      "end_s": 129.8,
      "text_en": "Sir, don't do that. The distributor, my own distributor who is in Ghaziabad.",
      "text_native": "सर ऐसा मत करो। जो जो मेरा distributor जो खुद का मेरा distributor Ghaziabad में है।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 49,
      "speaker": "customer",
      "start_s": 129.8,
      "end_s": 130.3,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 50,
      "speaker": "agent",
      "start_s": 130.6,
      "end_s": 132.4,
      "text_en": "He says that sir, if you give so much benefit, how will I survive in the market?",
      "text_native": "वो बोलता है कि सर इतना benefit दोगे तो मैं market में कैसे रह पाऊंगा?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 51,
      "speaker": "customer",
      "start_s": 132.4,
      "end_s": 132.9,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 52,
      "speaker": "agent",
      "start_s": 133.2,
      "end_s": 142.8,
      "text_en": "So what we did is, when we onboard a customer on the first transaction, we won't give that much benefit in onboarding, but in the second transaction, I will give you one or two rupees lower as compared to the market. We can't give more, but we will give one or two rupees less. That too, continuously from the second transaction. We can't give it from the first transaction because the customer says it's a new customer, this is my customer, you are spoiling my market. Understood or not?",
      "text_native": "तो हम लोगों ने क्या किया, first transaction पे onboard करेंगे जब customer को, onboard में हम उतना benefit नहीं देंगे, लेकिन जो second transaction होगा, उसमें आपको एक रुपए, दो रुपए down ही दूंगा as compared to market. ज्यादा तो नहीं दे पाएंगे, एक रुपए, दो रुपए तो कम देंगे। वो भी second transaction से लगातार। First transaction से नहीं दे पाएंगे because customer बोलता है कि new customer है, ये मेरा customer है, आप मेरा market खराब कर रहे हो। समझे कि नहीं?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 53,
      "speaker": "customer",
      "start_s": 143.1,
      "end_s": 143.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 54,
      "speaker": "agent",
      "start_s": 143.8,
      "end_s": 145.1,
      "text_en": "So from the second transaction, I will definitely give you a benefit...",
      "text_native": "तो मैं उसको second transaction से आपको definitely benefit..."
    },
    {
      "ucid": "21112178884301441",
      "idx": 55,
      "speaker": "customer",
      "start_s": 145.1,
      "end_s": 147.6,
      "text_en": "Basically, only two, only a two-rupee benefit will be available later, say from the second transaction?",
      "text_native": "Basically सिर्फ दो, सिर्फ दो रुपए ही benefit छूटेगा आगे, मान लो second transaction से?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 56,
      "speaker": "agent",
      "start_s": 147.6,
      "end_s": 151.2,
      "text_en": "Yes, yes, up to two rupees and whatever cashback is possible. There isn't much benefit, sir. I will give two rupees lower, sir, that's it. I won't be able to give more benefit than that.",
      "text_native": "हां हां, दो रुपए तक और जो भी cashback हो पाएगा। ज्यादा benefit नहीं रहता सर। दो रुपए सर मैं down दूंगा बस। उससे ज्यादा benefit नहीं दे पाऊंगा।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 57,
      "speaker": "customer",
      "start_s": 151.2,
      "end_s": 151.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 58,
      "speaker": "agent",
      "start_s": 152.0,
      "end_s": 154.0,
      "text_en": "Okay, send the quotation on mail once, I'll take a look.",
      "text_native": "ठीक है, एक बार आप quotation डालिए mail पे, देख लेता हूं।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 59,
      "speaker": "customer",
      "start_s": 154.0,
      "end_s": 158.4,
      "text_en": "I am sending the quotation. As it is, only one coil is available, sir, that too for 66, I'll give that rate too. I don't have other coils available. The market is increasing a lot.",
      "text_native": "मैं quotation डाल दे रहा हूं। एक बार जैसा हो, coil एक ही coil available है सर, वो भी 66 में वो भी rate दे दूंगा। बाकी coil भी available नहीं है मेरे पास। Market बहुत increase कर रहा है।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 60,
      "speaker": "customer",
      "start_s": 158.8,
      "end_s": 160.2,
      "text_en": "So whatever it is, you let me know, okay?",
      "text_native": "तो जैसा हो आप मुझे बता दीजिएगा, ठीक है?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 61,
      "speaker": "agent",
      "start_s": 160.2,
      "end_s": 161.4,
      "text_en": "Get the quotation mailed to me once.",
      "text_native": "एक बार मुझे mail करवाओ quotation।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 62,
      "speaker": "customer",
      "start_s": 161.4,
      "end_s": 162.8,
      "text_en": "And where do you need the delivery and all?",
      "text_native": "और delivery वगेरा कहां पे चाहिए आपको?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 63,
      "speaker": "agent",
      "start_s": 163.1,
      "end_s": 164.4,
      "text_en": "Delivery will be in Gurgaon.",
      "text_native": "Delivery Gurgaon में रहेगी।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 64,
      "speaker": "customer",
      "start_s": 164.7,
      "end_s": 166.4,
      "text_en": "Okay, okay, so you need it at the same address as the GST, right?",
      "text_native": "अच्छा अच्छा, मतलब आपको जो GST उसी address पे चाहिए ना?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 65,
      "speaker": "agent",
      "start_s": 166.7,
      "end_s": 167.9,
      "text_en": "No, my GST is of Delhi.",
      "text_native": "नहीं, GST है Delhi का मेरा।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 66,
      "speaker": "customer",
      "start_s": 168.2,
      "end_s": 172.4,
      "text_en": "Okay, okay, you need it in Gurgaon. So you WhatsApp me, I am WhatsApping you, you give me the delivery address on WhatsApp. I am mailing you the delivered rate, okay?",
      "text_native": "अच्छा अच्छा, Gurgaon आपको चाहिए। तो आप मुझे WhatsApp, आपको मैं WhatsApp कर दे रहा हूं, आप मुझे WhatsApp पे delivery address दे दीजिए। मैं आपको delivered rate mail कर दे रहा हूं, ठीक है?"
    },
    {
      "ucid": "21112178884301441",
      "idx": 67,
      "speaker": "agent",
      "start_s": 172.6,
      "end_s": 173.4,
      "text_en": "Okay. Okay.",
      "text_native": "ठीक है। ठीक है।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 68,
      "speaker": "customer",
      "start_s": 173.7,
      "end_s": 174.8,
      "text_en": "Okay okay sir, alright.",
      "text_native": "Okay okay sir, ठीक है।"
    },
    {
      "ucid": "21112178884301441",
      "idx": 69,
      "speaker": "agent",
      "start_s": 174.8,
      "end_s": 175.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178884301441",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge a platform submission, forcing the customer to state their entire requirement from scratch."
    },
    {
      "ucid": "21112178884301441",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "2 mm का 50 sheet... 40 ton चलेगा ना आपको?... और delivery वगेरा कहां पे चाहिए आपको?... Payment के दो दिन के अंदर material आपके पास पहुंच जाएगा",
      "comment": "The agent successfully revalidated product, quantity, delivery location, and timeline, but did not confirm the required width."
    },
    {
      "ucid": "21112178884301441",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "क्या करते हैं आप? Trading करते हैं, कुछ manufacturing करते हैं सर आप?... क्या बनाते हैं आप?... 100% advance against PI.",
      "comment": "The agent discovered the end application, monthly tonnage, and confirmed payment terms, but did not ask about the customer's current brands or JSW share."
    },
    {
      "ucid": "21112178884301441",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "2 mm का 64 जाएगा सर, 64 तक... मैं आपको delivered rate mail कर दे रहा हूं, ठीक है?",
      "comment": "The agent provided a specific price, confirmed stock was available, and committed to sending a formal quote."
    },
    {
      "ucid": "21112178884301441",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Material सर जाएगा with MTC के साथ। साथ में MTC भी जाएगा, JSW Make Prime सब कुछ लिखा हुआ रहेगा।",
      "comment": "The agent remained focused on the customer's specific need and reinforced relevant USPs like MTC without pitching the whole portfolio."
    }
  ],
  "objections": [
    {
      "ucid": "21112178884301441",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "मैं direct direct JSW से ले रहा हूं तब भी वही rate पड़ रहा है और market से ले रहा हूं तब भी वही rate पड़ रहा है। तो दोनों में फर्क नहीं होना चाहिए?",
      "response": "हम लोग क्या करते हैं, हम लोग second transaction से उसको एक बार onboard कर लेते हैं system में, उसको हम लोग second transaction से benefit दिलाते हैं।"
    },
    {
      "ucid": "21112178884301441",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "ठीक है, एक बार आप quotation डालिए mail पे, देख लेता हूं।",
      "response": "coil एक ही coil available है सर... Market बहुत increase कर रहा है।"
    }
  ],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}