Call 21112178878438871 2026-09-07 · Rohit Mishra · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is present, particularly on the agent's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, instead jumping directly to a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions about the customer's business or procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Gurpreet ji, this was your company, do you have any requirement right now in MS?
Summary
The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for MS, skipping the permission and hook steps. The customer seemed confused by the question, and the call ended before any information could be gathered or a next step established.
Coaching
You need to open the call by asking for permission to speak and then provide a clear reason for your call (the hook) before asking about their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Gurpreet ji, hello. This is Rohit speaking from the JSW One platform, from Mumbai. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or value proposition, instead jumping directly to a question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about the customer's business or procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Gurpreet ji, this was your company, do you have any requirement right now in MS? The agent successfully asked if the customer had a current requirement, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next step could be established or committed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.778 heavy | 9.8s | 2.8s | 35.4s | 4.0s | 226.5 | 0 | 5 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
1.8s
Hello.
हॅलो.
customer
2.8s
Hello.
हॅलो.
customer
3.8s
Yes.
हां जी.
agent
4.6s
Am I speaking with Gurpreet?
गुरप्रीत से ही बात हो रही है?
customer
5.9s
Yes.
हां जी.
agent
6.6s
Gurpreet ji, hello. This is Rohit speaking from the JSW One platform, from Mumbai.
गुरप्रीत जी, नमस्ते। रोहित बात कर रहा हूं JSW One platform से, मुंबई से।
customer
10.9s
Yes.
हां जी.
agent
11.8s
Gurpreet ji, this was your company, do you have any requirement right now in MS?
गुरप्रीत जी, ये आपकी कंपनी थी, अभी कुछ requirement थी क्या आपको MS में?
customer
16.1s
In what?
किसमें?
agent
16.8s
In MS.
MS में।
customer
17.6s
Yes?
हां जी?