{
  "ucid": "21112178878438871",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 18:03:08",
  "end_time": "2026-09-07 18:03:56",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5c192e987a9c9098a7a4e07cd8f621c0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 661,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878438871__DIA5c192e987a9c9098a7a4e07cd8f621c0.mp3",
  "audio_bytes": 107784,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 35.928,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] CUSTOMER: Yes.   (हां जी.)\n[5s] AGENT: Am I speaking with Gurpreet?   (गुरप्रीत से ही बात हो रही है?)\n[6s] CUSTOMER: Yes.   (हां जी.)\n[7s] AGENT: Gurpreet ji, hello. This is Rohit speaking from the JSW One platform, from Mumbai.   (गुरप्रीत जी, नमस्ते। रोहित बात कर रहा हूं JSW One platform से, मुंबई से।)\n[11s] CUSTOMER: Yes.   (हां जी.)\n[12s] AGENT: Gurpreet ji, this was your company, do you have any requirement right now in MS?   (गुरप्रीत जी, ये आपकी कंपनी थी, अभी कुछ requirement थी क्या आपको MS में?)\n[16s] CUSTOMER: In what?   (किसमें?)\n[17s] AGENT: In MS.   (MS में।)\n[18s] CUSTOMER: Yes?   (हां जी?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is present, particularly on the agent's side, but the main conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You need to open the call by asking for permission to speak and then provide a clear reason for your call (the hook) before asking about their requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for MS, skipping the permission and hook steps. The customer seemed confused by the question, and the call ended before any information could be gathered or a next step established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Gurpreet ji, hello. This is Rohit speaking from the JSW One platform, from Mumbai.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook or value proposition, instead jumping directly to a question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about the customer's business or procurement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Gurpreet ji, this was your company, do you have any requirement right now in MS?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly before any next step could be established or committed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to open the call by asking for permission to speak and then provide a clear reason for your call (the hook) before asking about their requirements.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for MS, skipping the permission and hook steps. The customer seemed confused by the question, and the call ended before any information could be gathered or a next step established.\"}",
  "error": null,
  "latency_ms": 41507,
  "input_tokens": 2800,
  "output_tokens": 698,
  "created_at": "2026-09-25 11:22:32",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.778,
  "agent_talk_sec": 9.8,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 35.4,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 226.5,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 37,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178878438871",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.23,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178878438871",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178878438871",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.83,
      "end_s": 3.23,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178878438871",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.84,
      "end_s": 4.24,
      "text_en": "Yes.",
      "text_native": "हां जी."
    },
    {
      "ucid": "21112178878438871",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.56,
      "end_s": 5.6,
      "text_en": "Am I speaking with Gurpreet?",
      "text_native": "गुरप्रीत से ही बात हो रही है?"
    },
    {
      "ucid": "21112178878438871",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.86,
      "end_s": 6.26,
      "text_en": "Yes.",
      "text_native": "हां जी."
    },
    {
      "ucid": "21112178878438871",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.58,
      "end_s": 10.5,
      "text_en": "Gurpreet ji, hello. This is Rohit speaking from the JSW One platform, from Mumbai.",
      "text_native": "गुरप्रीत जी, नमस्ते। रोहित बात कर रहा हूं JSW One platform से, मुंबई से।"
    },
    {
      "ucid": "21112178878438871",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.86,
      "end_s": 11.26,
      "text_en": "Yes.",
      "text_native": "हां जी."
    },
    {
      "ucid": "21112178878438871",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 15.8,
      "text_en": "Gurpreet ji, this was your company, do you have any requirement right now in MS?",
      "text_native": "गुरप्रीत जी, ये आपकी कंपनी थी, अभी कुछ requirement थी क्या आपको MS में?"
    },
    {
      "ucid": "21112178878438871",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.06,
      "end_s": 16.46,
      "text_en": "In what?",
      "text_native": "किसमें?"
    },
    {
      "ucid": "21112178878438871",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 17.2,
      "text_en": "In MS.",
      "text_native": "MS में।"
    },
    {
      "ucid": "21112178878438871",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.56,
      "end_s": 17.96,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878438871",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Gurpreet ji, hello. This is Rohit speaking from the JSW One platform, from Mumbai.",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178878438871",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook or value proposition, instead jumping directly to a question about requirements."
    },
    {
      "ucid": "21112178878438871",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions about the customer's business or procurement."
    },
    {
      "ucid": "21112178878438871",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and no USPs were pitched."
    },
    {
      "ucid": "21112178878438871",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Gurpreet ji, this was your company, do you have any requirement right now in MS?",
      "comment": "The agent successfully asked if the customer had a current requirement, which is the primary intent of this step."
    },
    {
      "ucid": "21112178878438871",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly before any next step could be established or committed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}