Call 21112178878427971 2026-09-07 · Sajal Bhaskar · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly lower in volume than the agent's, but still clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.51
confidence high · +0/−4
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted, used the company name, and identified JSW One, but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead of leading with a price or supply benefit, they immediately asked for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures; the end application was volunteered, but no other discovery questions were attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
so I wanted to know if you have any requirement right now? HR, CR, anything?
Summary
The agent contacted a registered lead, Namokar Engineering. The customer confirmed they are a manufacturer of steel industry spares and an existing vendor for JSW, but have not purchased from JSW One. The customer stated they have no current requirement as their business is order-based, and the call ended with the agent agreeing to send his contact card.
Coaching
Instead of just asking for an order, start the call with a value proposition (a 'hook') to give the customer a reason to engage with you.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted, used the company name, and identified JSW One, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead of leading with a price or supply benefit, they immediately asked for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 |
Agent only asked what the customer manufactures; the end application was volunteered, but no other discovery questions were attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | so I wanted to know if you have any requirement right now? HR, CR, anything? Agent successfully asked for current and future requirements, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step was to send a card, which is not a committed action like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.568 | 24.8s | 18.9s | 54.3s | 4.7s | 302.4 | 0 | 10 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.5s
Hello, am I speaking with Namokar Engineering?
हेलो, नमोकार इंजीनियरिंग से बात कर रहे हैं?
customer
3.7s
Yes.
हां जी।
agent
4.2s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.1s
Yes, tell me sir.
हां बोलिए सर।
agent
7.1s
Sir, your account for Namokar Engineering has been registered for a long time, so I wanted to know if you have any requirement right now? HR, CR, anything?
आपका सर ये अकाउंट काफी टाइम से रजिस्टर्ड था नमोकार इंजीनियरिंग, तो थोड़ा जानना था अभी कुछ है रिक्वायरमेंट? HR, CR, anything?
customer
12.1s
No, for now there is nothing, sir.
नहीं, अभी तो फिलहाल कुछ नहीं है सर।
agent
14.1s
Not for now. Meaning, now, uh, meaning could it be next month or after two-three weeks? So I can tell you sir, I will call once.
अभी फिलहाल नहीं है। मतलब अभी, uh, मतलब next महीने हो सकता है या मतलब दो-तीन हफ्ते बाद? So मैं बता दूं सर, कॉल कर लूंगा एक बार।
customer
19.3s
Umm, meaning it depends sir, meaning if an order comes then, ours is order-based, meaning we don't have any such product. Uh, it's all tailored inquiries.
उम् मतलब वो it depends सर, मतलब ऑर्डर आता है तो हमारा ऑर्डर बेस्ड होता है, मतलब ऐसा कोई प्रोडक्ट नहीं है हमारा। uh, टेलर tailored इंक्वायरीस रहता है सब।
agent
25.7s
Meaning, do you do retailing, sir?
मतलब रिटेलिंग करते हो क्या सर आप?
customer
27.6s
No no, we are a manufacturer. But uh the orders are not fixed, there are different orders. There is no such fixed product.
नहीं नहीं, मैन्युफैक्चरर है हम। पर uh ऑर्डर्स फिक्स नहीं रहता है, अलग-अलग ऑर्डर्स रहते हैं। कोई ऐसा फिक्स्ड प्रोडक्ट नहीं रहता है।
agent
32.4s
Okay. What do you manufacture, by the way?
अच्छा। किस चीज की मैन्युफैक्चरिंग है by the way?
customer
34.5s
We make spares for the steel industry. We are also vendors for JSW.
स्टील इंडस्ट्री के स्पेयर्स बनाते हैं हम लोग। हम JSW के वेंडर भी हैं।
agent
37.6s
Okay, okay.
customer
38.9s
Hmm.
हम्म।
agent
39.3s
Understood. Okay, you have never had a deal with JSW One, right?
समझ गया। अच्छा JSW One के साथ आपका डील नहीं हुआ ना कभी?
customer
41.4s
No no, it hasn't happened.
नहीं नहीं, नहीं हुआ है।
agent
42.6s
Okay. So sir, let's start then, once. I will send you my card. You let me know if there is any requirement.
अच्छा। तो सर करते हैं फिर चालू एक बार। मैं आपको कार्ड भेज दूंगा। आप बताना कुछ रिक्वायरमेंट हो तो।
customer
46.6s
Yes sir, I will tell you.
हां जी सर, बोलूंगा मैं।
agent
48.1s
Okay sir, hello. I'm sending it.
Okay सर, नमस्कार। भेजता हूं।