{
  "ucid": "21112178878427971",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 18:01:19",
  "end_time": "2026-09-07 18:02:57",
  "duration_sec": 98,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA762d93f1d10e90f3b8056f0c397f9f47.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 663,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878427971__DIA762d93f1d10e90f3b8056f0c397f9f47.mp3",
  "audio_bytes": 240408,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 80.136,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, am I speaking with Namokar Engineering?   (हेलो, नमोकार इंजीनियरिंग से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[6s] CUSTOMER: Yes, tell me sir.   (हां बोलिए सर।)\n[7s] AGENT: Sir, your account for Namokar Engineering has been registered for a long time, so I wanted to know if you have any requirement right now? HR, CR, anything?   (आपका सर ये अकाउंट काफी टाइम से रजिस्टर्ड था नमोकार इंजीनियरिंग, तो थोड़ा जानना था अभी कुछ है रिक्वायरमेंट? HR, CR, anything?)\n[12s] CUSTOMER: No, for now there is nothing, sir.   (नहीं, अभी तो फिलहाल कुछ नहीं है सर।)\n[14s] AGENT: Not for now. Meaning, now, uh, meaning could it be next month or after two-three weeks? So I can tell you sir, I will call once.   (अभी फिलहाल नहीं है। मतलब अभी, uh, मतलब next महीने हो सकता है या मतलब दो-तीन हफ्ते बाद? So मैं बता दूं सर, कॉल कर लूंगा एक बार।)\n[19s] CUSTOMER: Umm, meaning it depends sir, meaning if an order comes then, ours is order-based, meaning we don't have any such product. Uh, it's all tailored inquiries.   (उम् मतलब वो it depends सर, मतलब ऑर्डर आता है तो हमारा ऑर्डर बेस्ड होता है, मतलब ऐसा कोई प्रोडक्ट नहीं है हमारा। uh, टेलर tailored इंक्वायरीस रहता है सब।)\n[26s] AGENT: Meaning, do you do retailing, sir?   (मतलब रिटेलिंग करते हो क्या सर आप?)\n[28s] CUSTOMER: No no, we are a manufacturer. But uh the orders are not fixed, there are different orders. There is no such fixed product.   (नहीं नहीं, मैन्युफैक्चरर है हम। पर uh ऑर्डर्स फिक्स नहीं रहता है, अलग-अलग ऑर्डर्स रहते हैं। कोई ऐसा फिक्स्ड प्रोडक्ट नहीं रहता है।)\n[32s] AGENT: Okay. What do you manufacture, by the way?   (अच्छा। किस चीज की मैन्युफैक्चरिंग है by the way?)\n[34s] CUSTOMER: We make spares for the steel industry. We are also vendors for JSW.   (स्टील इंडस्ट्री के स्पेयर्स बनाते हैं हम लोग। हम JSW के वेंडर भी हैं।)\n[38s] AGENT: Okay, okay.\n[39s] CUSTOMER: Hmm.   (हम्म।)\n[39s] AGENT: Understood. Okay, you have never had a deal with JSW One, right?   (समझ गया। अच्छा JSW One के साथ आपका डील नहीं हुआ ना कभी?)\n[41s] CUSTOMER: No no, it hasn't happened.   (नहीं नहीं, नहीं हुआ है।)\n[43s] AGENT: Okay. So sir, let's start then, once. I will send you my card. You let me know if there is any requirement.   (अच्छा। तो सर करते हैं फिर चालू एक बार। मैं आपको कार्ड भेज दूंगा। आप बताना कुछ रिक्वायरमेंट हो तो।)\n[47s] CUSTOMER: Yes sir, I will tell you.   (हां जी सर, बोलूंगा मैं।)\n[48s] AGENT: Okay sir, hello. I'm sending it.   (Okay सर, नमस्कार। भेजता हूं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume than the agent's, but still clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of just asking for an order, start the call with a value proposition (a 'hook') to give the customer a reason to engage with you.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Namokar Engineering. The customer confirmed they are a manufacturer of steel industry spares and an existing vendor for JSW, but have not purchased from JSW One. The customer stated they have no current requirement as their business is order-based, and the call ended with the agent agreeing to send his contact card.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted, used the company name, and identified JSW One, but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; instead of leading with a price or supply benefit, they immediately asked for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent only asked what the customer manufactures; the end application was volunteered, but no other discovery questions were attempted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"so I wanted to know if you have any requirement right now? HR, CR, anything?\", \"comment\": \"Agent successfully asked for current and future requirements, which the customer confirmed they did not have.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was to send a card, which is not a committed action like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of just asking for an order, start the call with a value proposition (a 'hook') to give the customer a reason to engage with you.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead, Namokar Engineering. The customer confirmed they are a manufacturer of steel industry spares and an existing vendor for JSW, but have not purchased from JSW One. The customer stated they have no current requirement as their business is order-based, and the call ended with the agent agreeing to send his contact card.\"}",
  "error": null,
  "latency_ms": 33055,
  "input_tokens": 3336,
  "output_tokens": 709,
  "created_at": "2026-09-25 11:22:31",
  "sentiment": "negative",
  "sentiment_score": -0.508,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 4,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.568,
  "agent_talk_sec": 24.8,
  "customer_talk_sec": 18.9,
  "dead_air_sec": 54.3,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 302.4,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 7,
  "words_agent": 125,
  "words_customer": 87,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878427971",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.48,
      "end_s": 3.5,
      "text_en": "Hello, am I speaking with Namokar Engineering?",
      "text_native": "हेलो, नमोकार इंजीनियरिंग से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178878427971",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.67,
      "end_s": 4.07,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 5.8,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 6.8,
      "text_en": "Yes, tell me sir.",
      "text_native": "हां बोलिए सर।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 11.8,
      "text_en": "Sir, your account for Namokar Engineering has been registered for a long time, so I wanted to know if you have any requirement right now? HR, CR, anything?",
      "text_native": "आपका सर ये अकाउंट काफी टाइम से रजिस्टर्ड था नमोकार इंजीनियरिंग, तो थोड़ा जानना था अभी कुछ है रिक्वायरमेंट? HR, CR, anything?"
    },
    {
      "ucid": "21112178878427971",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 13.9,
      "text_en": "No, for now there is nothing, sir.",
      "text_native": "नहीं, अभी तो फिलहाल कुछ नहीं है सर।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 18.8,
      "text_en": "Not for now. Meaning, now, uh, meaning could it be next month or after two-three weeks? So I can tell you sir, I will call once.",
      "text_native": "अभी फिलहाल नहीं है। मतलब अभी, uh, मतलब next महीने हो सकता है या मतलब दो-तीन हफ्ते बाद? So मैं बता दूं सर, कॉल कर लूंगा एक बार।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 25.5,
      "text_en": "Umm, meaning it depends sir, meaning if an order comes then, ours is order-based, meaning we don't have any such product. Uh, it's all tailored inquiries.",
      "text_native": "उम् मतलब वो it depends सर, मतलब ऑर्डर आता है तो हमारा ऑर्डर बेस्ड होता है, मतलब ऐसा कोई प्रोडक्ट नहीं है हमारा। uh, टेलर tailored इंक्वायरीस रहता है सब।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 8,
      "speaker": "agent",
      "start_s": 25.7,
      "end_s": 27.2,
      "text_en": "Meaning, do you do retailing, sir?",
      "text_native": "मतलब रिटेलिंग करते हो क्या सर आप?"
    },
    {
      "ucid": "21112178878427971",
      "idx": 9,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 31.8,
      "text_en": "No no, we are a manufacturer. But uh the orders are not fixed, there are different orders. There is no such fixed product.",
      "text_native": "नहीं नहीं, मैन्युफैक्चरर है हम। पर uh ऑर्डर्स फिक्स नहीं रहता है, अलग-अलग ऑर्डर्स रहते हैं। कोई ऐसा फिक्स्ड प्रोडक्ट नहीं रहता है।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 10,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 34.3,
      "text_en": "Okay. What do you manufacture, by the way?",
      "text_native": "अच्छा। किस चीज की मैन्युफैक्चरिंग है by the way?"
    },
    {
      "ucid": "21112178878427971",
      "idx": 11,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 37.5,
      "text_en": "We make spares for the steel industry. We are also vendors for JSW.",
      "text_native": "स्टील इंडस्ट्री के स्पेयर्स बनाते हैं हम लोग। हम JSW के वेंडर भी हैं।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 12,
      "speaker": "agent",
      "start_s": 37.6,
      "end_s": 38.4,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178878427971",
      "idx": 13,
      "speaker": "customer",
      "start_s": 38.9,
      "end_s": 39.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 14,
      "speaker": "agent",
      "start_s": 39.3,
      "end_s": 41.2,
      "text_en": "Understood. Okay, you have never had a deal with JSW One, right?",
      "text_native": "समझ गया। अच्छा JSW One के साथ आपका डील नहीं हुआ ना कभी?"
    },
    {
      "ucid": "21112178878427971",
      "idx": 15,
      "speaker": "customer",
      "start_s": 41.4,
      "end_s": 42.5,
      "text_en": "No no, it hasn't happened.",
      "text_native": "नहीं नहीं, नहीं हुआ है।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 16,
      "speaker": "agent",
      "start_s": 42.6,
      "end_s": 46.2,
      "text_en": "Okay. So sir, let's start then, once. I will send you my card. You let me know if there is any requirement.",
      "text_native": "अच्छा। तो सर करते हैं फिर चालू एक बार। मैं आपको कार्ड भेज दूंगा। आप बताना कुछ रिक्वायरमेंट हो तो।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 17,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 47.8,
      "text_en": "Yes sir, I will tell you.",
      "text_native": "हां जी सर, बोलूंगा मैं।"
    },
    {
      "ucid": "21112178878427971",
      "idx": 18,
      "speaker": "agent",
      "start_s": 48.1,
      "end_s": 50.2,
      "text_en": "Okay sir, hello. I'm sending it.",
      "text_native": "Okay सर, नमस्कार। भेजता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878427971",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted, used the company name, and identified JSW One, but did not ask for permission to speak."
    },
    {
      "ucid": "21112178878427971",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook; instead of leading with a price or supply benefit, they immediately asked for requirements."
    },
    {
      "ucid": "21112178878427971",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent only asked what the customer manufactures; the end application was volunteered, but no other discovery questions were attempted."
    },
    {
      "ucid": "21112178878427971",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178878427971",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "so I wanted to know if you have any requirement right now? HR, CR, anything?",
      "comment": "Agent successfully asked for current and future requirements, which the customer confirmed they did not have."
    },
    {
      "ucid": "21112178878427971",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step was to send a card, which is not a committed action like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}