Call 21112178878342372 2026-09-07 · Jeevan Jeejo · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly muffled at times, but the conversation is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +7/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak (e.g., 'is this a good time?'), jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply/price hook; instead, they immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated their production has been stopped for two years.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils?
Summary
The agent contacted a lead who previously used CR sheets. The customer explained that their production has been stopped for two years because their tenders are not getting approved, so they have no current requirement. The agent offered to send his details via WhatsApp and asked the customer to get in touch if production resumes.
Coaching
You must open the call by asking for permission to speak before delivering the hook; this builds rapport and prevents the customer from shutting the conversation down immediately.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak (e.g., 'is this a good time?'), jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply/price hook; instead, they immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated their production has been stopped for two years. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because the call did not progress past the initial statement of no requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils? Agent successfully asked if a current requirement exists, which the customer confirmed they do not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will send my details on it and keep it. Whenever it goes live, please drop me a message. The next step was to send details and wait for the customer to reach out, which is not a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.622 | 25.3s | 15.4s | 48.3s | 9.0s | 239.5 | 0 | 7 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.1s
Hello good evening, am I talking to Mr. Mansoor?
customer
4.6s
Yes sir, tell me.
जी हां सर, बोलिए।
agent
5.5s
Yeah Mansoor, hi, this is Jeevan calling from JSW One platform. Uh, just wanted to, yeah, so just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils?
customer
14.8s
Sir, we had some requirement for CR sheet, sir, but it has been stopped for two years now.
सर हमारा CR sheet का थोड़ा requirement था सर, अभी वो दो साल से stop हो गया है।
agent
19.8s
Okay, alright. What happened? Why did it stop?
अच्छा, ठीक है। क्या हुआ? stop होने से?
customer
22.0s
Because our, our tender is not getting approved, sir, that's why we have stopped production.
क्योंकि हमारा, हमारा tender नहीं हो रहा है सर, इसीलिए क्या है ना production stop कर दिया हम।
agent
25.7s
Okay, alright, alright. So when will it start now?
अच्छा, ठीक है, ठीक है। तो अभी कब से चालू होगा अभी?
customer
28.2s
Sir, it will happen, sir, we will update you, you will get it from us.
सर हो जाएगा सर, आपको update करेंगे, आपको हम लोग से वो रहेगा ये।
agent
31.0s
So I'll do one thing, this number of yours, 8151988855, this is your WhatsApp number, right?
तो मैं एक काम करता हूं, ये जो आपका 8151988855, ये आपका WhatsApp नंबर है ना?
customer
35.5s
Yes yes sir, yes sir.
हां हां सर, हां सर।
agent
36.6s
Okay, I will send my details on it and keep it. Whenever it goes live, please drop me a message.
ठीक है, मैं मेरा details उसमें भेज के रखता हूं। जब भी live हो जाएगा तो मुझे ज़रा message डाल दीजिए।
customer
40.6s
Okay sir, 100%, okay.
ठीक है सर, 100%, okay.
agent
42.2s
Okay, thank you sir.
ठीक है, thank you sir.
customer
43.5s
Okay sir.