{ "ucid": "21112178878342372", "call_date": "2026-09-07", "start_time": "2026-09-07 17:47:03", "end_time": "2026-09-07 17:48:32", "duration_sec": 89, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA98bcaffe5ffc433c81538127d3a99248.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 666, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178878342372__DIA98bcaffe5ffc433c81538127d3a99248.mp3", "audio_bytes": 184464, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 61.488, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello good evening, am I talking to Mr. Mansoor?\n[5s] CUSTOMER: Yes sir, tell me. (जी हां सर, बोलिए।)\n[6s] AGENT: Yeah Mansoor, hi, this is Jeevan calling from JSW One platform. Uh, just wanted to, yeah, so just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils?\n[15s] CUSTOMER: Sir, we had some requirement for CR sheet, sir, but it has been stopped for two years now. (सर हमारा CR sheet का थोड़ा requirement था सर, अभी वो दो साल से stop हो गया है।)\n[20s] AGENT: Okay, alright. What happened? Why did it stop? (अच्छा, ठीक है। क्या हुआ? stop होने से?)\n[22s] CUSTOMER: Because our, our tender is not getting approved, sir, that's why we have stopped production. (क्योंकि हमारा, हमारा tender नहीं हो रहा है सर, इसीलिए क्या है ना production stop कर दिया हम।)\n[26s] AGENT: Okay, alright, alright. So when will it start now? (अच्छा, ठीक है, ठीक है। तो अभी कब से चालू होगा अभी?)\n[28s] CUSTOMER: Sir, it will happen, sir, we will update you, you will get it from us. (सर हो जाएगा सर, आपको update करेंगे, आपको हम लोग से वो रहेगा ये।)\n[31s] AGENT: So I'll do one thing, this number of yours, 8151988855, this is your WhatsApp number, right? (तो मैं एक काम करता हूं, ये जो आपका 8151988855, ये आपका WhatsApp नंबर है ना?)\n[36s] CUSTOMER: Yes yes sir, yes sir. (हां हां सर, हां सर।)\n[37s] AGENT: Okay, I will send my details on it and keep it. Whenever it goes live, please drop me a message. (ठीक है, मैं मेरा details उसमें भेज के रखता हूं। जब भी live हो जाएगा तो मुझे ज़रा message डाल दीजिए।)\n[41s] CUSTOMER: Okay sir, 100%, okay. (ठीक है सर, 100%, okay.)\n[42s] AGENT: Okay, thank you sir. (ठीक है, thank you sir.)\n[44s] CUSTOMER: Okay sir.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: The customer's voice is slightly muffled at times, but the conversation is understandable.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must open the call by asking for permission to speak before delivering the hook; this builds rapport and prevents the customer from shutting the conversation down immediately.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead who previously used CR sheets. The customer explained that their production has been stopped for two years because their tenders are not getting approved, so they have no current requirement. The agent offered to send his details via WhatsApp and asked the customer to get in touch if production resumes.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak (e.g., 'is this a good time?'), jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use a supply/price hook; instead, they immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated their production has been stopped for two years.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched because the call did not progress past the initial statement of no requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer confirmed they do not have.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will send my details on it and keep it. Whenever it goes live, please drop me a message.\", \"comment\": \"The next step was to send details and wait for the customer to reach out, which is not a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must open the call by asking for permission to speak before delivering the hook; this builds rapport and prevents the customer from shutting the conversation down immediately.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who previously used CR sheets. The customer explained that their production has been stopped for two years because their tenders are not getting approved, so they have no current requirement. The agent offered to send his details via WhatsApp and asked the customer to get in touch if production resumes.\"}", "error": null, "latency_ms": 27475, "input_tokens": 3102, "output_tokens": 746, "created_at": "2026-09-25 11:22:27", "sentiment": "positive", "sentiment_score": 0.338, "sentiment_confidence": "high", "pos": 7, "neg": 0, "lex_hits": 8, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.622, "agent_talk_sec": 25.3, "customer_talk_sec": 15.4, "dead_air_sec": 48.3, "longest_monologue_sec": 9.0, "agent_wpm": 239.5, "interruptions": 0, "agent_turns": 7, "customer_turns": 8, "discovery_qs": 6, "words_agent": 101, "words_customer": 64, "monologue_heavy": 0, "turns": [ { "ucid": "21112178878342372", "idx": 0, "speaker": "customer", "start_s": 1.03, "end_s": 1.53, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178878342372", "idx": 1, "speaker": "agent", "start_s": 2.07, "end_s": 4.49, "text_en": "Hello good evening, am I talking to Mr. Mansoor?", "text_native": "Hello good evening, am I talking to Mr. Mansoor?" }, { "ucid": "21112178878342372", "idx": 2, "speaker": "customer", "start_s": 4.63, "end_s": 5.4, "text_en": "Yes sir, tell me.", "text_native": "जी हां सर, बोलिए।" }, { "ucid": "21112178878342372", "idx": 3, "speaker": "agent", "start_s": 5.5, "end_s": 14.54, "text_en": "Yeah Mansoor, hi, this is Jeevan calling from JSW One platform. Uh, just wanted to, yeah, so just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils?", "text_native": "Yeah Mansoor, hi, this is Jeevan calling from JSW One platform. Uh, just wanted to, yeah, so just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils?" }, { "ucid": "21112178878342372", "idx": 4, "speaker": "customer", "start_s": 14.82, "end_s": 19.5, "text_en": "Sir, we had some requirement for CR sheet, sir, but it has been stopped for two years now.", "text_native": "सर हमारा CR sheet का थोड़ा requirement था सर, अभी वो दो साल से stop हो गया है।" }, { "ucid": "21112178878342372", "idx": 5, "speaker": "agent", "start_s": 19.78, "end_s": 22.0, "text_en": "Okay, alright. What happened? Why did it stop?", "text_native": "अच्छा, ठीक है। क्या हुआ? stop होने से?" }, { "ucid": "21112178878342372", "idx": 6, "speaker": "customer", "start_s": 22.0, "end_s": 25.58, "text_en": "Because our, our tender is not getting approved, sir, that's why we have stopped production.", "text_native": "क्योंकि हमारा, हमारा tender नहीं हो रहा है सर, इसीलिए क्या है ना production stop कर दिया हम।" }, { "ucid": "21112178878342372", "idx": 7, "speaker": "agent", "start_s": 25.72, "end_s": 28.1, "text_en": "Okay, alright, alright. So when will it start now?", "text_native": "अच्छा, ठीक है, ठीक है। तो अभी कब से चालू होगा अभी?" }, { "ucid": "21112178878342372", "idx": 8, "speaker": "customer", "start_s": 28.24, "end_s": 31.0, "text_en": "Sir, it will happen, sir, we will update you, you will get it from us.", "text_native": "सर हो जाएगा सर, आपको update करेंगे, आपको हम लोग से वो रहेगा ये।" }, { "ucid": "21112178878342372", "idx": 9, "speaker": "agent", "start_s": 31.0, "end_s": 35.5, "text_en": "So I'll do one thing, this number of yours, 8151988855, this is your WhatsApp number, right?", "text_native": "तो मैं एक काम करता हूं, ये जो आपका 8151988855, ये आपका WhatsApp नंबर है ना?" }, { "ucid": "21112178878342372", "idx": 10, "speaker": "customer", "start_s": 35.5, "end_s": 36.5, "text_en": "Yes yes sir, yes sir.", "text_native": "हां हां सर, हां सर।" }, { "ucid": "21112178878342372", "idx": 11, "speaker": "agent", "start_s": 36.6, "end_s": 40.5, "text_en": "Okay, I will send my details on it and keep it. Whenever it goes live, please drop me a message.", "text_native": "ठीक है, मैं मेरा details उसमें भेज के रखता हूं। जब भी live हो जाएगा तो मुझे ज़रा message डाल दीजिए।" }, { "ucid": "21112178878342372", "idx": 12, "speaker": "customer", "start_s": 40.6, "end_s": 42.0, "text_en": "Okay sir, 100%, okay.", "text_native": "ठीक है सर, 100%, okay." }, { "ucid": "21112178878342372", "idx": 13, "speaker": "agent", "start_s": 42.2, "end_s": 43.0, "text_en": "Okay, thank you sir.", "text_native": "ठीक है, thank you sir." }, { "ucid": "21112178878342372", "idx": 14, "speaker": "customer", "start_s": 43.5, "end_s": 44.2, "text_en": "Okay sir.", "text_native": "Okay sir." } ], "steps": [ { "ucid": "21112178878342372", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask for permission to speak (e.g., 'is this a good time?'), jumping directly into the reason for the call." }, { "ucid": "21112178878342372", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not use a supply/price hook; instead, they immediately asked if the customer had a requirement." }, { "ucid": "21112178878342372", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked as the customer immediately stated their production has been stopped for two years." }, { "ucid": "21112178878342372", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched because the call did not progress past the initial statement of no requirement." }, { "ucid": "21112178878342372", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "just wanted to check if you have got any, you know, requirement for CR or HR sheet, coils?", "comment": "Agent successfully asked if a current requirement exists, which the customer confirmed they do not have." }, { "ucid": "21112178878342372", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will send my details on it and keep it. Whenever it goes live, please drop me a message.", "comment": "The next step was to send details and wait for the customer to reach out, which is not a specific, committed next step like a quote or a scheduled callback." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }