Call 21112178878311311 2026-09-07 · Sajal Bhaskar · 5:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 89 turns, clean transcript (0% inaudible) | Hindi | 89 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requires HRPO in a small cut size (e.g., 1250x183mm), which the agent stated is likely not available off-the-shelf, offering standard sheets or a slit coil as an alternative.
4 · Sentiment
the CUSTOMER
-0.37
confidence high · +4/−22
from 38 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook; the customer interrupted and took control of the conversation before a hook could be deployed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent successfully discovered what the customer manufactures (auto parts), their monthly tonnage (15T), and their current brand mix, but did not ask about JSW's share of wallet or their payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs. The conversation focused on product specification and price checking, but no value propositions were presented.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, am I speaking with Milind ji from Mahalakshmi Enterprise? I was calling from JSW One, hello.
Qualify
In 3 mm and 1.5 mm, what size do you need, sir, please tell me. ... and you need it in Jalgaon, right?
Summary
The customer, an auto parts manufacturer, proactively requested a price for HRPO in a specific small cut size. The agent, not having the price immediately, proceeded with discovery, capturing the monthly requirement (15 MT), location, and brand openness. The agent identified the requested cut size as a non-standard specification and proposed alternatives, ending the call by agreeing to exchange contact details to provide a formal quote once the customer sends the exact dimensions.
Coaching
When a customer immediately asks for a price you don't have, acknowledge it, complete your discovery to understand their needs, and then pitch a relevant USP before promising to get back with the price.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, am I speaking with Milind ji from Mahalakshmi Enterprise? I was calling from JSW One, hello. Agent greeted, identified JSW One, and confirmed the customer's name and company; the customer's immediate engagement served as implicit permission to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook; the customer interrupted and took control of the conversation before a hook could be deployed. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | your end product what is by the way? ... Do you usually deal in Tata and JSW? ... What is your monthly requirement for HRPO? Agent successfully discovered what the customer manufactures (auto parts), their monthly tonnage (15T), and their current brand mix, but did not ask about JSW's share of wallet or their payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs. The conversation focused on product specification and price checking, but no value propositions were presented. |
| SL5 Qualify | 2 | pass | – | 2.0 | In 3 mm and 1.5 mm, what size do you need, sir, please tell me. ... and you need it in Jalgaon, right? Agent successfully captured the required material (HRPO), thickness (1.5/3mm), specific cut-size details, quantity (15T), and delivery location (Jalgaon). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Can you send me the size once? I am WhatsApping you my card right now. Agent established a clear next step: he will send his card, the customer will send the exact size requirements, and the agent will then provide a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | Okay, right? So we are talking right now, you give me the rate. Right? Based on that, what's the maximum difference? A difference of fifty paise or one rupee comes. What difference does that make? |
No, I'm asking, sir, because the rates are changing every day, so I just want to know... So, still, I will block the material availability according to that for you, so by when |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.519 | 80.6s | 74.8s | 197.6s | 5.2s | 344.7 | 1 | 47 | 42 | 20 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello.
हॅलो
agent
5.9s
Hello.
हॅलो
customer
7.4s
Hello.
हॅलो
agent
8.1s
Hello.
हॅलो
agent
8.7s
Hello, am I speaking with Milind ji from Mahalakshmi Enterprise?
हॅलो मिलिंद जी बात कर रहे है महालक्ष्मी एंटरप्राइज से?
customer
10.5s
Yes?
जी?
agent
11.1s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
12.6s
Is this Ankit ji speaking?
अंकित जी बात कर रहे?
agent
14.0s
I am Ankit sir's colleague speaking.
अंकित सर का मैं कलीग बात कर रहा हूं।
customer
15.7s
Okay, okay, okay, tell me.
अच्छा अच्छा अच्छा, बोलिए ना।
agent
16.8s
I was just asking that your account, sir, for a long time, I mean, no requirement had come, so maybe you recognize
मैं वही पूछ रहा था कि आपका अकाउंट काफी टाइम से सर मतलब कोई रिक्वायरमेंट नहीं आया था तो शायद आप पहचानते
customer
20.0s
What is the rate right now? 3 mm?
क्या रेट चल रहा है अभी? 3 mm?
agent
21.5s
3 mm in HRPO? I'll have to check for HRPO. I can tell you for HR.
3 mm में HRPO? HRPO का तो देखना पड़ेगा HR का बता सकता हूं।
customer
24.8s
Man, that's the problem, isn't it? The thing is, we need it with sharing, you see. We should get it in the cut size we need. That was discussed with Ankit ji. Ankit ji said he would speak about it, that's why the matter was left pending.
यार वही लफड़ा है ना वो अपना जो है ना वो अपने को शेयरिंग करके चाहिए ना समझो जो कट साइज चाहिए उसमें मिलना चाहिए ना वो बात में हुआ था अंकित जी से मेरा। अंकित जी बोले मैं बोलता हूं ऐसा उसकी वजह से रह गया वो बात बाद में।
agent
32.4s
With sharing, meaning?
शेयरिंग करके मतलब?
customer
33.8s
My cut size, you know, in that.
जो मेरा कट साइज है ना वो उसमें
agent
36.4s
Your last requirement for cut size was 1.5, 3 mm in 1250 by 2500.
कट साइज तो आपका लास्ट जो रिक्वायरमेंट था वो 1.5, 3 mm में 1250 2500 का था।
customer
40.1s
Are you giving 1225 by 25? Hmm. That's what I'm saying, I needed it cut from that. I had told Ankit ji.
1225 25 दे रहे हैं क्या? हम्म। वही बोल रहे हैं ना फिर मेरे को उसमें कट करके चाहिए था। मैं बोला था अंकित जी को।
customer
44.2s
What is the rate right now for 3 mm?
अभी क्या रेट चल रहा है फिलहाल 3 mm का?
agent
46.0s
Sir, I don't know about HRPO, but I have the rate for HR right now.
HRPO का तो सर पता नहीं बट मेरे पास HR का रेट है अभी।
customer
49.8s
Uh, no, we had talked about HRPO. We were dealing in HRPO. In HRPO, 3 mm and 1.5 mm.
अह नहीं HRPO का अपना बात हुआ था। HRPO का हमारा चल रहा था। HRPO में 3 mm और 1.5 mm।
agent
53.8s
Yes.
हां।
agent
55.1s
In 3 mm and 1.5 mm, what size do you need, sir, please tell me.
3 mm और 1.5 mm में क्या साइज चाहिए बताओ ना सर।
customer
57.2s
I have given them my size. Actually, I don't have it in front of me right now. It's some cut piece of 180. 180 and 162, something like that.
साइज मेरा दिया है ना मैंने उनको। एक्चुअली मेरे पास अभी सामने नहीं है। वो 180 का कुछ कट पीस है। 180 और 162 ऐसा कुछ।
customer
1.2s
It's a cut of 183 and 150, 151 like that.
183 और 150 151 ऐसा कट है।
agent
1.4s
So you are talking about slit and slit plus cutting, right?
वो तो आप स्लिट और स्लिट प्लस कटिंग कह रहे हो ना?
customer
3.6s
No, no, not slit, I need it cut in that as well. Any length will do, I mean, it's 1250, you see, ours. 1275 will also work for me.
नहीं नहीं स्लिट नहीं मेरे को उसमें भी कट करके चाहिए। लंबाई में कुछ भी चलेगा मतलब 1250 है ना समझो अपना। 1275 भी चलेगा मेरे को।
agent
9.2s
So the width is 1250, and what length are you looking for?
तो 1250 की विड्थ है और लंबाई आप कितनी चाह रहे हो?
customer
11.8s
180, 183.
180 183.
agent
13.8s
183 length.
183 लंबाई।
agent
15.6s
That will be quite small. By the way, what is your end product?
इतना तो कम हो जाएगा काफी। आपका वैसे एंड प्रोडक्ट क्या है बाय द वे?
customer
18.8s
It's auto parts, we have auto production.
ऑटो पार्ट्स है ऑटो प्रोडक्शन है अपना।
agent
20.4s
Okay, auto parts.
ओके ऑटो पार्ट्स।
agent
21.6s
Do you usually deal in Tata and JSW?
आप ये Tata और JSW में यूजुअली डील करते हो?
customer
24.0s
I actually need only HRPO.
HRPO का ही चाहिए मेरे को एक्चुअली।
agent
25.5s
No, I'm asking about the brand, do you take Tata or
नहीं ब्रांड में पूछ रहा हूं Tata लेते हो कि
customer
26.8s
What's it to me, any... any brand works for me, no issue with that.
मेरे को क्या कोई भी नहीं मेरे को कोई भी चलता कोई इशू नहीं उसमें
agent
28.6s
Does a secondary brand also work?
सेकेंडरी ब्रांड भी चलता है क्या?
customer
29.5s
Which one?
कौन सा?
agent
30.0s
Does a secondary brand also work?
सेकेंडरी ब्रांड भी चलता है क्या?
customer
31.2s
Give it to me in HRPO, any will do. What's the problem for me? I just need the rate to be right.
HRPO में दे दो मेरे को कोई भी चलेगा ना। मेरे को क्या प्रॉब्लम है। मेरे को रेट आना चाहिए बस।
agent
34.2s
No, like in HRCL, this HR, JSW, SAIL, Tata
नहीं जैसे कि HRCL जो ये HR में JSW, SAIL, Tata
customer
36.8s
Not HR, not HR, give it to me in HRPO or give me 10 1047 104 49 1079.
HR नहीं HR नहीं HRPO में दे दो या 10 1047 104 49 1079 दे दो मेरे को।
agent
40.2s
No, no, I'm asking about the brand, usually which one
नहीं नहीं मैं ब्रांड पूछ रहा हूं यूजुअली कौन सा
customer
41.6s
I have no problem with the brand. If you give ArcelorMittal, AMNS, it will work. If you give Tata it works, if you give JSW it will also work.
ब्रांड में कोई प्रॉब्लम नहीं मेरे को। ArcelorMittal भी दिया AMNS भी दिया तो चलेगा। Tata भी दिया चलता, JSW भी दिया तो चलेगा।
agent
45.6s
You take material with a TC, right?
आप TC के साथ मटेरियल लेते हो ना?
customer
47.0s
Yes, sometimes I give TC, sometimes I don't. I do.
हां कभी-कभी TC देता हूं कभी TC नहीं देता है। देता है।
agent
50.0s
Okay. The ones you don't take, the rate must be lower in that.
अच्छा। जो कभी नहीं लेते हो उसमें तो रेट वगैरह कम आता होगा।
customer
52.2s
Hmm hmm hmm. There is a little bit of difference.
हम्म हम्म हम्म। थोड़ा बहुत रहता है डिफरेंस।
agent
53.8s
Because sir, we will provide it with a TC, so the rate will lie according to the market once.
क्योंकि हम तो सर TC के साथ देंगे तो रेट तो मार्केट के हिसाब से ही लाई करेगा एक बार।
customer
57.4s
Hmm. What is the current rate for 3 mm right now?
हम्म। क्या चल रहा है अभी फिलहाल रेट क्या चल रहा है 3 mm का?
agent
59.6s
For 3 mm, it's running at 62 for us. But that is for HR.
3 mm का हमें 62 चल रहा है वैसे। बट ये उसका है HR का है।
agent
1.3s
I will have to check for HRPO.
HRPO का मेरे को चेक करना पड़ेगा।
customer
1.2s
No, no, I need it for HRPO.
नहीं नहीं HRPO का चाहिए मेरे को।
agent
1.4s
I will have to check. So you don't take HR, sir?
मेरे को चेक करना पड़ेगा। तो आप HR लेते नहीं क्या सर?
customer
3.0s
No, no, I took HR before. We have finalized HRPO. That material, you know, it becomes a bit... there's an issue in processing it.
नहीं नहीं HR पहले लिया था। HRPO ही फाइनल किया हमने। वो क्या मटेरियल वो मतलब जो हो जाता है ना थोड़ा सा वो प्रोसेस करने में इशू आ जाता है।
agent
8.2s
So now you mean you don't have any requirement for HR at all?
तो आप अब मतलब HR का रिक्वायरमेंट है ही नहीं आपको?
customer
11.4s
No, no.
नहीं नहीं।
agent
12.0s
What is your monthly requirement for HRPO?
HRPO मंथली कितना रिक्वायरमेंट रहता है आपका?
customer
14.2s
Consider it 15 tons, sir, for both combined.
पंधरा टन का पकड़ लो सर दोनों मिला के।
agent
15.8s
How much?
कितना?
customer
17.2s
15 tons.
agent
18.0s
Okay, 15 tons.
अच्छा पंधरा टन।
agent
19.2s
So right now, as it is, it probably won't be available. Only 1200 by 2500 will be available. Or you can take a slit coil. Get it slit and take a coil.
तो अभी जो अभी तो मैं वैसे तो शायद नहीं मिल पाएगा 1200 by 2500 ही मिल पाएगा। या तो आप कॉइल ले लो स्लिट की। स्लिट करवा के कॉइल ले लो या तो।
customer
23.8s
What will the rate be? That's what I'm saying, tell me the rate, then according to that
रेट क्या रेट का आएगा वही तो मैं बोल रहा हूं ना रेट मेरे को बोलो ना फिर उसके हिसाब से
agent
25.6s
I will have to check, sir.
मेरे को तो चेक करना पड़ेगा ना सर जी।
customer
27.0s
Tell them, tell me the rate. Check.
बोल दो उनसे मेरे को रेट बोल दो। चेक
agent
28.2s
Can you send me the size once? I am WhatsApping you my card right now.
आप मेरे को साइज एक बार साइज भेज दोगे मैं WhatsApp कर रहा हूं आपको अभी कार्ड।
customer
30.4s
Okay, that will work. It will work.
ठीक है चलेगा। चलेगा।
agent
31.2s
When do you want to close this?
कब क्लोज करने का है इसको?
customer
32.6s
What, sir?
क्या सर?
agent
33.2s
When do you want to close this?
कब क्लोज करने का है इसको?
customer
34.6s
No, what is it to me, I need it monthly. Sometime or the other, I mean, it's like we have a regular requirement, right?
नहीं मेरे को क्या लगता ही है मंथली लगता ही है अपने को। कभी ना कभी लग मतलब ऐसा है कि रेगुलरली रिक्वायरमेंट है ना अपना।
agent
39.0s
No, I'm asking, sir, because the rates are changing every day, so I just want to know
नहीं बात मैं इसलिए पूछ रहा हूं सर क्योंकि हर दिन रेट चेंज हो रहे हैं तो मैं वही जानना चाहता हूं
customer
41.2s
Okay, right? So we are talking right now, you give me the rate. Right? Based on that, what's the maximum difference? A difference of fifty paise or one rupee comes. What difference does that make?
ठीक है ना तो आप अभी अभी आपुन अभी बात कर रहे हो आप मेरे को रेट दे दो। है कि नहीं? मैं उसके हिसाब से फिर क्या ज्यादा से ज्यादा कितना डिफरेंस आता है? पचास एक रुपए का डिफरेंस आ जाता है। उसमें क्या फर्क पड़ता है?
agent
46.6s
Okay.
अच्छा।
agent
47.8s
So, still, I will block the material availability according to that for you, so by when
तो मटेरियल फिर भी मैं अवेलेबिलिटी उस हिसाब से ब्लॉक करूंगा ना आपके लिए तो आप कब तक
customer
50.2s
Okay, that will work, right? You tell me the rate, I will tell you immediately.
ठीक है ना चलेगा ना आप मेरे को आप मेरे को रेट बोल दो मैं बोलता आपको तुरंत।
agent
52.4s
Okay. You send me the requirement once, and you need it in Jalgaon, right?
अच्छा। आप मेरे को एक बार रिक्वायरमेंट भेज दो और जलगांव में चाहिए ना?
customer
55.0s
Yes, yes, I need it in Jalgaon.
हां हां जलगांव में चाहिए।
agent
55.8s
Okay. 425002.
ठीक है। 425002
customer
57.8s
Hmm hmm.
हम्म हम्म।
agent
58.6s
Okay, okay. Can you arrange your own vehicle?
ठीक है ठीक है। आप अपनी गाड़ी भी लगा सकते हो क्या?
customer
2.0s
What, sir?
क्या सर?
agent
2.4s
Can you pick up the material by arranging your own vehicle?
आप अपनी गाड़ी लगा के भी ले सकते हो क्या मटेरियल?
customer
4.0s
Yes, we can arrange it, no problem.
हां लगे लगा देंगे ना कोई प्रॉब्लम नहीं।
agent
6.2s
Sir, I am sending the card, please send the requirement once, sir. And Ankit ji must have told you about the payment, it's 100% advance.
मैं सर कार्ड भेज रहा हूं आप एक बार रिक्वायरमेंट भेज दो सर। और पेमेंट तो आपको बताया होगा अंकित जी ने 100% एडवांस रहता है।
customer
10.0s
Yes, yes, yes.
हां हां हां।
agent
11.0s
Okay, okay.
ठीक है ओके।