{
  "ucid": "21112178878311311",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:41:53",
  "end_time": "2026-09-07 17:47:46",
  "duration_sec": 353,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7a12847e37261beef82ed5ff6123ddfa.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 667,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878311311__DIA7a12847e37261beef82ed5ff6123ddfa.mp3",
  "audio_bytes": 984096,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 328.032,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हॅलो)\n[6s] AGENT: Hello.   (हॅलो)\n[7s] CUSTOMER: Hello.   (हॅलो)\n[8s] AGENT: Hello.   (हॅलो)\n[9s] AGENT: Hello, am I speaking with Milind ji from Mahalakshmi Enterprise?   (हॅलो मिलिंद जी बात कर रहे है महालक्ष्मी एंटरप्राइज से?)\n[11s] CUSTOMER: Yes?   (जी?)\n[11s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[13s] CUSTOMER: Is this Ankit ji speaking?   (अंकित जी बात कर रहे?)\n[14s] AGENT: I am Ankit sir's colleague speaking.   (अंकित सर का मैं कलीग बात कर रहा हूं।)\n[16s] CUSTOMER: Okay, okay, okay, tell me.   (अच्छा अच्छा अच्छा, बोलिए ना।)\n[17s] AGENT: I was just asking that your account, sir, for a long time, I mean, no requirement had come, so maybe you recognize   (मैं वही पूछ रहा था कि आपका अकाउंट काफी टाइम से सर मतलब कोई रिक्वायरमेंट नहीं आया था तो शायद आप पहचानते)\n[20s] CUSTOMER: What is the rate right now? 3 mm?   (क्या रेट चल रहा है अभी? 3 mm?)\n[22s] AGENT: 3 mm in HRPO? I'll have to check for HRPO. I can tell you for HR.   (3 mm में HRPO? HRPO का तो देखना पड़ेगा HR का बता सकता हूं।)\n[25s] CUSTOMER: Man, that's the problem, isn't it? The thing is, we need it with sharing, you see. We should get it in the cut size we need. That was discussed with Ankit ji. Ankit ji said he would speak about it, that's why the matter was left pending.   (यार वही लफड़ा है ना वो अपना जो है ना वो अपने को शेयरिंग करके चाहिए ना समझो जो कट साइज चाहिए उसमें मिलना चाहिए ना वो बात में हुआ था अंकित जी से मेरा। अंकित जी बोले मैं बोलता हूं ऐसा उसकी वजह से रह गया वो बात बाद में।)\n[32s] AGENT: With sharing, meaning?   (शेयरिंग करके मतलब?)\n[34s] CUSTOMER: My cut size, you know, in that.   (जो मेरा कट साइज है ना वो उसमें)\n[36s] AGENT: Your last requirement for cut size was 1.5, 3 mm in 1250 by 2500.   (कट साइज तो आपका लास्ट जो रिक्वायरमेंट था वो 1.5, 3 mm में 1250 2500 का था।)\n[40s] CUSTOMER: Are you giving 1225 by 25? Hmm. That's what I'm saying, I needed it cut from that. I had told Ankit ji.   (1225 25 दे रहे हैं क्या? हम्म। वही बोल रहे हैं ना फिर मेरे को उसमें कट करके चाहिए था। मैं बोला था अंकित जी को।)\n[44s] CUSTOMER: What is the rate right now for 3 mm?   (अभी क्या रेट चल रहा है फिलहाल 3 mm का?)\n[46s] AGENT: Sir, I don't know about HRPO, but I have the rate for HR right now.   (HRPO का तो सर पता नहीं बट मेरे पास HR का रेट है अभी।)\n[50s] CUSTOMER: Uh, no, we had talked about HRPO. We were dealing in HRPO. In HRPO, 3 mm and 1.5 mm.   (अह नहीं HRPO का अपना बात हुआ था। HRPO का हमारा चल रहा था। HRPO में 3 mm और 1.5 mm।)\n[54s] AGENT: Yes.   (हां।)\n[55s] AGENT: In 3 mm and 1.5 mm, what size do you need, sir, please tell me.   (3 mm और 1.5 mm में क्या साइज चाहिए बताओ ना सर।)\n[57s] CUSTOMER: I have given them my size. Actually, I don't have it in front of me right now. It's some cut piece of 180. 180 and 162, something like that.   (साइज मेरा दिया है ना मैंने उनको। एक्चुअली मेरे पास अभी सामने नहीं है। वो 180 का कुछ कट पीस है। 180 और 162 ऐसा कुछ।)\n[1s] CUSTOMER: It's a cut of 183 and 150, 151 like that.   (183 और 150 151 ऐसा कट है।)\n[1s] AGENT: So you are talking about slit and slit plus cutting, right?   (वो तो आप स्लिट और स्लिट प्लस कटिंग कह रहे हो ना?)\n[4s] CUSTOMER: No, no, not slit, I need it cut in that as well. Any length will do, I mean, it's 1250, you see, ours. 1275 will also work for me.   (नहीं नहीं स्लिट नहीं मेरे को उसमें भी कट करके चाहिए। लंबाई में कुछ भी चलेगा मतलब 1250 है ना समझो अपना। 1275 भी चलेगा मेरे को।)\n[9s] AGENT: So the width is 1250, and what length are you looking for?   (तो 1250 की विड्थ है और लंबाई आप कितनी चाह रहे हो?)\n[12s] CUSTOMER: 180, 183.   (180 183.)\n[14s] AGENT: 183 length.   (183 लंबाई।)\n[16s] AGENT: That will be quite small. By the way, what is your end product?   (इतना तो कम हो जाएगा काफी। आपका वैसे एंड प्रोडक्ट क्या है बाय द वे?)\n[19s] CUSTOMER: It's auto parts, we have auto production.   (ऑटो पार्ट्स है ऑटो प्रोडक्शन है अपना।)\n[20s] AGENT: Okay, auto parts.   (ओके ऑटो पार्ट्स।)\n[22s] AGENT: Do you usually deal in Tata and JSW?   (आप ये Tata और JSW में यूजुअली डील करते हो?)\n[24s] CUSTOMER: I actually need only HRPO.   (HRPO का ही चाहिए मेरे को एक्चुअली।)\n[26s] AGENT: No, I'm asking about the brand, do you take Tata or   (नहीं ब्रांड में पूछ रहा हूं Tata लेते हो कि)\n[27s] CUSTOMER: What's it to me, any... any brand works for me, no issue with that.   (मेरे को क्या कोई भी नहीं मेरे को कोई भी चलता कोई इशू नहीं उसमें)\n[29s] AGENT: Does a secondary brand also work?   (सेकेंडरी ब्रांड भी चलता है क्या?)\n[30s] CUSTOMER: Which one?   (कौन सा?)\n[30s] AGENT: Does a secondary brand also work?   (सेकेंडरी ब्रांड भी चलता है क्या?)\n[31s] CUSTOMER: Give it to me in HRPO, any will do. What's the problem for me? I just need the rate to be right.   (HRPO में दे दो मेरे को कोई भी चलेगा ना। मेरे को क्या प्रॉब्लम है। मेरे को रेट आना चाहिए बस।)\n[34s] AGENT: No, like in HRCL, this HR, JSW, SAIL, Tata   (नहीं जैसे कि HRCL जो ये HR में JSW, SAIL, Tata)\n[37s] CUSTOMER: Not HR, not HR, give it to me in HRPO or give me 10 1047 104 49 1079.   (HR नहीं HR नहीं HRPO में दे दो या 10 1047 104 49 1079 दे दो मेरे को।)\n[40s] AGENT: No, no, I'm asking about the brand, usually which one   (नहीं नहीं मैं ब्रांड पूछ रहा हूं यूजुअली कौन सा)\n[42s] CUSTOMER: I have no problem with the brand. If you give ArcelorMittal, AMNS, it will work. If you give Tata it works, if you give JSW it will also work.   (ब्रांड में कोई प्रॉब्लम नहीं मेरे को। ArcelorMittal भी दिया AMNS भी दिया तो चलेगा। Tata भी दिया चलता, JSW भी दिया तो चलेगा।)\n[46s] AGENT: You take material with a TC, right?   (आप TC के साथ मटेरियल लेते हो ना?)\n[47s] CUSTOMER: Yes, sometimes I give TC, sometimes I don't. I do.   (हां कभी-कभी TC देता हूं कभी TC नहीं देता है। देता है।)\n[50s] AGENT: Okay. The ones you don't take, the rate must be lower in that.   (अच्छा। जो कभी नहीं लेते हो उसमें तो रेट वगैरह कम आता होगा।)\n[52s] CUSTOMER: Hmm hmm hmm. There is a little bit of difference.   (हम्म हम्म हम्म। थोड़ा बहुत रहता है डिफरेंस।)\n[54s] AGENT: Because sir, we will provide it with a TC, so the rate will lie according to the market once.   (क्योंकि हम तो सर TC के साथ देंगे तो रेट तो मार्केट के हिसाब से ही लाई करेगा एक बार।)\n[57s] CUSTOMER: Hmm. What is the current rate for 3 mm right now?   (हम्म। क्या चल रहा है अभी फिलहाल रेट क्या चल रहा है 3 mm का?)\n[60s] AGENT: For 3 mm, it's running at 62 for us. But that is for HR.   (3 mm का हमें 62 चल रहा है वैसे। बट ये उसका है HR का है।)\n[1s] AGENT: I will have to check for HRPO.   (HRPO का मेरे को चेक करना पड़ेगा।)\n[1s] CUSTOMER: No, no, I need it for HRPO.   (नहीं नहीं HRPO का चाहिए मेरे को।)\n[1s] AGENT: I will have to check. So you don't take HR, sir?   (मेरे को चेक करना पड़ेगा। तो आप HR लेते नहीं क्या सर?)\n[3s] CUSTOMER: No, no, I took HR before. We have finalized HRPO. That material, you know, it becomes a bit... there's an issue in processing it.   (नहीं नहीं HR पहले लिया था। HRPO ही फाइनल किया हमने। वो क्या मटेरियल वो मतलब जो हो जाता है ना थोड़ा सा वो प्रोसेस करने में इशू आ जाता है।)\n[8s] AGENT: So now you mean you don't have any requirement for HR at all?   (तो आप अब मतलब HR का रिक्वायरमेंट है ही नहीं आपको?)\n[11s] CUSTOMER: No, no.   (नहीं नहीं।)\n[12s] AGENT: What is your monthly requirement for HRPO?   (HRPO मंथली कितना रिक्वायरमेंट रहता है आपका?)\n[14s] CUSTOMER: Consider it 15 tons, sir, for both combined.   (पंधरा टन का पकड़ लो सर दोनों मिला के।)\n[16s] AGENT: How much?   (कितना?)\n[17s] CUSTOMER: 15 tons.\n[18s] AGENT: Okay, 15 tons.   (अच्छा पंधरा टन।)\n[19s] AGENT: So right now, as it is, it probably won't be available. Only 1200 by 2500 will be available. Or you can take a slit coil. Get it slit and take a coil.   (तो अभी जो अभी तो मैं वैसे तो शायद नहीं मिल पाएगा 1200 by 2500 ही मिल पाएगा। या तो आप कॉइल ले लो स्लिट की। स्लिट करवा के कॉइल ले लो या तो।)\n[24s] CUSTOMER: What will the rate be? That's what I'm saying, tell me the rate, then according to that   (रेट क्या रेट का आएगा वही तो मैं बोल रहा हूं ना रेट मेरे को बोलो ना फिर उसके हिसाब से)\n[26s] AGENT: I will have to check, sir.   (मेरे को तो चेक करना पड़ेगा ना सर जी।)\n[27s] CUSTOMER: Tell them, tell me the rate. Check.   (बोल दो उनसे मेरे को रेट बोल दो। चेक)\n[28s] AGENT: Can you send me the size once? I am WhatsApping you my card right now.   (आप मेरे को साइज एक बार साइज भेज दोगे मैं WhatsApp कर रहा हूं आपको अभी कार्ड।)\n[30s] CUSTOMER: Okay, that will work. It will work.   (ठीक है चलेगा। चलेगा।)\n[31s] AGENT: When do you want to close this?   (कब क्लोज करने का है इसको?)\n[33s] CUSTOMER: What, sir?   (क्या सर?)\n[33s] AGENT: When do you want to close this?   (कब क्लोज करने का है इसको?)\n[35s] CUSTOMER: No, what is it to me, I need it monthly. Sometime or the other, I mean, it's like we have a regular requirement, right?   (नहीं मेरे को क्या लगता ही है मंथली लगता ही है अपने को। कभी ना कभी लग मतलब ऐसा है कि रेगुलरली रिक्वायरमेंट है ना अपना।)\n[39s] AGENT: No, I'm asking, sir, because the rates are changing every day, so I just want to know   (नहीं बात मैं इसलिए पूछ रहा हूं सर क्योंकि हर दिन रेट चेंज हो रहे हैं तो मैं वही जानना चाहता हूं)\n[41s] CUSTOMER: Okay, right? So we are talking right now, you give me the rate. Right? Based on that, what's the maximum difference? A difference of fifty paise or one rupee comes. What difference does that make?   (ठीक है ना तो आप अभी अभी आपुन अभी बात कर रहे हो आप मेरे को रेट दे दो। है कि नहीं? मैं उसके हिसाब से फिर क्या ज्यादा से ज्यादा कितना डिफरेंस आता है? पचास एक रुपए का डिफरेंस आ जाता है। उसमें क्या फर्क पड़ता है?)\n[47s] AGENT: Okay.   (अच्छा।)\n[48s] AGENT: So, still, I will block the material availability according to that for you, so by when   (तो मटेरियल फिर भी मैं अवेलेबिलिटी उस हिसाब से ब्लॉक करूंगा ना आपके लिए तो आप कब तक)\n[50s] CUSTOMER: Okay, that will work, right? You tell me the rate, I will tell you immediately.   (ठीक है ना चलेगा ना आप मेरे को आप मेरे को रेट बोल दो मैं बोलता आपको तुरंत।)\n[52s] AGENT: Okay. You send me the requirement once, and you need it in Jalgaon, right?   (अच्छा। आप मेरे को एक बार रिक्वायरमेंट भेज दो और जलगांव में चाहिए ना?)\n[55s] CUSTOMER: Yes, yes, I need it in Jalgaon.   (हां हां जलगांव में चाहिए।)\n[56s] AGENT: Okay. 425002.   (ठीक है। 425002)\n[58s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[59s] AGENT: Okay, okay. Can you arrange your own vehicle?   (ठीक है ठीक है। आप अपनी गाड़ी भी लगा सकते हो क्या?)\n[2s] CUSTOMER: What, sir?   (क्या सर?)\n[2s] AGENT: Can you pick up the material by arranging your own vehicle?   (आप अपनी गाड़ी लगा के भी ले सकते हो क्या मटेरियल?)\n[4s] CUSTOMER: Yes, we can arrange it, no problem.   (हां लगे लगा देंगे ना कोई प्रॉब्लम नहीं।)\n[6s] AGENT: Sir, I am sending the card, please send the requirement once, sir. And Ankit ji must have told you about the payment, it's 100% advance.   (मैं सर कार्ड भेज रहा हूं आप एक बार रिक्वायरमेंट भेज दो सर। और पेमेंट तो आपको बताया होगा अंकित जी ने 100% एडवांस रहता है।)\n[10s] CUSTOMER: Yes, yes, yes.   (हां हां हां।)\n[11s] AGENT: Okay, okay.   (ठीक है ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 89,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "89 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer immediately asks for a price you don't have, acknowledge it, complete your discovery to understand their needs, and then pitch a relevant USP before promising to get back with the price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires HRPO in a small cut size (e.g., 1250x183mm), which the agent stated is likely not available off-the-shelf, offering standard sheets or a slit coil as an alternative.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, an auto parts manufacturer, proactively requested a price for HRPO in a specific small cut size. The agent, not having the price immediately, proceeded with discovery, capturing the monthly requirement (15 MT), location, and brand openness. The agent identified the requested cut size as a non-standard specification and proposed alternatives, ending the call by agreeing to exchange contact details to provide a formal quote once the customer sends the exact dimensions.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, am I speaking with Milind ji from Mahalakshmi Enterprise? I was calling from JSW One, hello.\", \"comment\": \"Agent greeted, identified JSW One, and confirmed the customer's name and company; the customer's immediate engagement served as implicit permission to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook; the customer interrupted and took control of the conversation before a hook could be deployed.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"your end product what is by the way? ... Do you usually deal in Tata and JSW? ... What is your monthly requirement for HRPO?\", \"comment\": \"Agent successfully discovered what the customer manufactures (auto parts), their monthly tonnage (15T), and their current brand mix, but did not ask about JSW's share of wallet or their payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs. The conversation focused on product specification and price checking, but no value propositions were presented.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"In 3 mm and 1.5 mm, what size do you need, sir, please tell me. ... and you need it in Jalgaon, right?\", \"comment\": \"Agent successfully captured the required material (HRPO), thickness (1.5/3mm), specific cut-size details, quantity (15T), and delivery location (Jalgaon).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Can you send me the size once? I am WhatsApping you my card right now.\", \"comment\": \"Agent established a clear next step: he will send his card, the customer will send the exact size requirements, and the agent will then provide a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately asks for a price you don't have, acknowledge it, complete your discovery to understand their needs, and then pitch a relevant USP before promising to get back with the price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires HRPO in a small cut size (e.g., 1250x183mm), which the agent stated is likely not available off-the-shelf, offering standard sheets or a slit coil as an alternative.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Okay, right? So we are talking right now, you give me the rate. Right? Based on that, what's the maximum difference? A difference of fifty paise or one rupee comes. What difference does that make?\", \"response\": \"No, I'm asking, sir, because the rates are changing every day, so I just want to know... So, still, I will block the material availability according to that for you, so by when\"}], \"call_summary\": \"The customer, an auto parts manufacturer, proactively requested a price for HRPO in a specific small cut size. The agent, not having the price immediately, proceeded with discovery, capturing the monthly requirement (15 MT), location, and brand openness. The agent identified the requested cut size as a non-standard specification and proposed alternatives, ending the call by agreeing to exchange contact details to provide a formal quote once the customer sends the exact dimensions.\"}",
  "error": null,
  "latency_ms": 47281,
  "input_tokens": 6267,
  "output_tokens": 1091,
  "created_at": "2026-09-25 11:22:50",
  "sentiment": "negative",
  "sentiment_score": -0.372,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 22,
  "lex_hits": 38,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.519,
  "agent_talk_sec": 80.6,
  "customer_talk_sec": 74.8,
  "dead_air_sec": 197.6,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 344.7,
  "interruptions": 1,
  "agent_turns": 47,
  "customer_turns": 42,
  "discovery_qs": 20,
  "words_agent": 463,
  "words_customer": 495,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878311311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.89,
      "end_s": 5.31,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178878311311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 6.29,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178878311311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.43,
      "end_s": 7.8,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178878311311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 8.45,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178878311311",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 10.3,
      "text_en": "Hello, am I speaking with Milind ji from Mahalakshmi Enterprise?",
      "text_native": "हॅलो मिलिंद जी बात कर रहे है महालक्ष्मी एंटरप्राइज से?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.51,
      "end_s": 10.74,
      "text_en": "Yes?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 12.6,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.5,
      "text_en": "Is this Ankit ji speaking?",
      "text_native": "अंकित जी बात कर रहे?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 15.5,
      "text_en": "I am Ankit sir's colleague speaking.",
      "text_native": "अंकित सर का मैं कलीग बात कर रहा हूं।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 16.5,
      "text_en": "Okay, okay, okay, tell me.",
      "text_native": "अच्छा अच्छा अच्छा, बोलिए ना।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 20.0,
      "text_en": "I was just asking that your account, sir, for a long time, I mean, no requirement had come, so maybe you recognize",
      "text_native": "मैं वही पूछ रहा था कि आपका अकाउंट काफी टाइम से सर मतलब कोई रिक्वायरमेंट नहीं आया था तो शायद आप पहचानते"
    },
    {
      "ucid": "21112178878311311",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 21.2,
      "text_en": "What is the rate right now? 3 mm?",
      "text_native": "क्या रेट चल रहा है अभी? 3 mm?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 24.8,
      "text_en": "3 mm in HRPO? I'll have to check for HRPO. I can tell you for HR.",
      "text_native": "3 mm में HRPO? HRPO का तो देखना पड़ेगा HR का बता सकता हूं।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 13,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 31.8,
      "text_en": "Man, that's the problem, isn't it? The thing is, we need it with sharing, you see. We should get it in the cut size we need. That was discussed with Ankit ji. Ankit ji said he would speak about it, that's why the matter was left pending.",
      "text_native": "यार वही लफड़ा है ना वो अपना जो है ना वो अपने को शेयरिंग करके चाहिए ना समझो जो कट साइज चाहिए उसमें मिलना चाहिए ना वो बात में हुआ था अंकित जी से मेरा। अंकित जी बोले मैं बोलता हूं ऐसा उसकी वजह से रह गया वो बात बाद में।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 33.6,
      "text_en": "With sharing, meaning?",
      "text_native": "शेयरिंग करके मतलब?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 15,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 35.1,
      "text_en": "My cut size, you know, in that.",
      "text_native": "जो मेरा कट साइज है ना वो उसमें"
    },
    {
      "ucid": "21112178878311311",
      "idx": 16,
      "speaker": "agent",
      "start_s": 36.4,
      "end_s": 39.8,
      "text_en": "Your last requirement for cut size was 1.5, 3 mm in 1250 by 2500.",
      "text_native": "कट साइज तो आपका लास्ट जो रिक्वायरमेंट था वो 1.5, 3 mm में 1250 2500 का था।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 17,
      "speaker": "customer",
      "start_s": 40.1,
      "end_s": 44.2,
      "text_en": "Are you giving 1225 by 25? Hmm. That's what I'm saying, I needed it cut from that. I had told Ankit ji.",
      "text_native": "1225 25 दे रहे हैं क्या? हम्म। वही बोल रहे हैं ना फिर मेरे को उसमें कट करके चाहिए था। मैं बोला था अंकित जी को।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 18,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 45.6,
      "text_en": "What is the rate right now for 3 mm?",
      "text_native": "अभी क्या रेट चल रहा है फिलहाल 3 mm का?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 19,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 49.8,
      "text_en": "Sir, I don't know about HRPO, but I have the rate for HR right now.",
      "text_native": "HRPO का तो सर पता नहीं बट मेरे पास HR का रेट है अभी।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 20,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 53.8,
      "text_en": "Uh, no, we had talked about HRPO. We were dealing in HRPO. In HRPO, 3 mm and 1.5 mm.",
      "text_native": "अह नहीं HRPO का अपना बात हुआ था। HRPO का हमारा चल रहा था। HRPO में 3 mm और 1.5 mm।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 21,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 54.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 22,
      "speaker": "agent",
      "start_s": 55.1,
      "end_s": 57.2,
      "text_en": "In 3 mm and 1.5 mm, what size do you need, sir, please tell me.",
      "text_native": "3 mm और 1.5 mm में क्या साइज चाहिए बताओ ना सर।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 23,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 1.2,
      "text_en": "I have given them my size. Actually, I don't have it in front of me right now. It's some cut piece of 180. 180 and 162, something like that.",
      "text_native": "साइज मेरा दिया है ना मैंने उनको। एक्चुअली मेरे पास अभी सामने नहीं है। वो 180 का कुछ कट पीस है। 180 और 162 ऐसा कुछ।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 24,
      "speaker": "customer",
      "start_s": 1.2,
      "end_s": 1.4,
      "text_en": "It's a cut of 183 and 150, 151 like that.",
      "text_native": "183 और 150 151 ऐसा कट है।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 25,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 3.4,
      "text_en": "So you are talking about slit and slit plus cutting, right?",
      "text_native": "वो तो आप स्लिट और स्लिट प्लस कटिंग कह रहे हो ना?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 26,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 8.4,
      "text_en": "No, no, not slit, I need it cut in that as well. Any length will do, I mean, it's 1250, you see, ours. 1275 will also work for me.",
      "text_native": "नहीं नहीं स्लिट नहीं मेरे को उसमें भी कट करके चाहिए। लंबाई में कुछ भी चलेगा मतलब 1250 है ना समझो अपना। 1275 भी चलेगा मेरे को।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 27,
      "speaker": "agent",
      "start_s": 9.2,
      "end_s": 11.8,
      "text_en": "So the width is 1250, and what length are you looking for?",
      "text_native": "तो 1250 की विड्थ है और लंबाई आप कितनी चाह रहे हो?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 28,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 13.4,
      "text_en": "180, 183.",
      "text_native": "180 183."
    },
    {
      "ucid": "21112178878311311",
      "idx": 29,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 14.9,
      "text_en": "183 length.",
      "text_native": "183 लंबाई।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 30,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 18.8,
      "text_en": "That will be quite small. By the way, what is your end product?",
      "text_native": "इतना तो कम हो जाएगा काफी। आपका वैसे एंड प्रोडक्ट क्या है बाय द वे?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 31,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 20.0,
      "text_en": "It's auto parts, we have auto production.",
      "text_native": "ऑटो पार्ट्स है ऑटो प्रोडक्शन है अपना।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 32,
      "speaker": "agent",
      "start_s": 20.4,
      "end_s": 20.9,
      "text_en": "Okay, auto parts.",
      "text_native": "ओके ऑटो पार्ट्स।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 33,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 23.6,
      "text_en": "Do you usually deal in Tata and JSW?",
      "text_native": "आप ये Tata और JSW में यूजुअली डील करते हो?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 34,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 25.2,
      "text_en": "I actually need only HRPO.",
      "text_native": "HRPO का ही चाहिए मेरे को एक्चुअली।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 35,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 26.8,
      "text_en": "No, I'm asking about the brand, do you take Tata or",
      "text_native": "नहीं ब्रांड में पूछ रहा हूं Tata लेते हो कि"
    },
    {
      "ucid": "21112178878311311",
      "idx": 36,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 28.6,
      "text_en": "What's it to me, any... any brand works for me, no issue with that.",
      "text_native": "मेरे को क्या कोई भी नहीं मेरे को कोई भी चलता कोई इशू नहीं उसमें"
    },
    {
      "ucid": "21112178878311311",
      "idx": 37,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 29.5,
      "text_en": "Does a secondary brand also work?",
      "text_native": "सेकेंडरी ब्रांड भी चलता है क्या?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 38,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 30.0,
      "text_en": "Which one?",
      "text_native": "कौन सा?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 39,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 31.2,
      "text_en": "Does a secondary brand also work?",
      "text_native": "सेकेंडरी ब्रांड भी चलता है क्या?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 40,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 34.2,
      "text_en": "Give it to me in HRPO, any will do. What's the problem for me? I just need the rate to be right.",
      "text_native": "HRPO में दे दो मेरे को कोई भी चलेगा ना। मेरे को क्या प्रॉब्लम है। मेरे को रेट आना चाहिए बस।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 41,
      "speaker": "agent",
      "start_s": 34.2,
      "end_s": 36.8,
      "text_en": "No, like in HRCL, this HR, JSW, SAIL, Tata",
      "text_native": "नहीं जैसे कि HRCL जो ये HR में JSW, SAIL, Tata"
    },
    {
      "ucid": "21112178878311311",
      "idx": 42,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 40.0,
      "text_en": "Not HR, not HR, give it to me in HRPO or give me 10 1047 104 49 1079.",
      "text_native": "HR नहीं HR नहीं HRPO में दे दो या 10 1047 104 49 1079 दे दो मेरे को।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 43,
      "speaker": "agent",
      "start_s": 40.2,
      "end_s": 41.6,
      "text_en": "No, no, I'm asking about the brand, usually which one",
      "text_native": "नहीं नहीं मैं ब्रांड पूछ रहा हूं यूजुअली कौन सा"
    },
    {
      "ucid": "21112178878311311",
      "idx": 44,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 45.2,
      "text_en": "I have no problem with the brand. If you give ArcelorMittal, AMNS, it will work. If you give Tata it works, if you give JSW it will also work.",
      "text_native": "ब्रांड में कोई प्रॉब्लम नहीं मेरे को। ArcelorMittal भी दिया AMNS भी दिया तो चलेगा। Tata भी दिया चलता, JSW भी दिया तो चलेगा।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 45,
      "speaker": "agent",
      "start_s": 45.6,
      "end_s": 47.0,
      "text_en": "You take material with a TC, right?",
      "text_native": "आप TC के साथ मटेरियल लेते हो ना?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 46,
      "speaker": "customer",
      "start_s": 47.0,
      "end_s": 49.8,
      "text_en": "Yes, sometimes I give TC, sometimes I don't. I do.",
      "text_native": "हां कभी-कभी TC देता हूं कभी TC नहीं देता है। देता है।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 47,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 51.8,
      "text_en": "Okay. The ones you don't take, the rate must be lower in that.",
      "text_native": "अच्छा। जो कभी नहीं लेते हो उसमें तो रेट वगैरह कम आता होगा।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 48,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 53.4,
      "text_en": "Hmm hmm hmm. There is a little bit of difference.",
      "text_native": "हम्म हम्म हम्म। थोड़ा बहुत रहता है डिफरेंस।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 49,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 57.4,
      "text_en": "Because sir, we will provide it with a TC, so the rate will lie according to the market once.",
      "text_native": "क्योंकि हम तो सर TC के साथ देंगे तो रेट तो मार्केट के हिसाब से ही लाई करेगा एक बार।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 50,
      "speaker": "customer",
      "start_s": 57.4,
      "end_s": 59.0,
      "text_en": "Hmm. What is the current rate for 3 mm right now?",
      "text_native": "हम्म। क्या चल रहा है अभी फिलहाल रेट क्या चल रहा है 3 mm का?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 51,
      "speaker": "agent",
      "start_s": 59.6,
      "end_s": 1.3,
      "text_en": "For 3 mm, it's running at 62 for us. But that is for HR.",
      "text_native": "3 mm का हमें 62 चल रहा है वैसे। बट ये उसका है HR का है।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 52,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.24,
      "text_en": "I will have to check for HRPO.",
      "text_native": "HRPO का मेरे को चेक करना पड़ेगा।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 53,
      "speaker": "customer",
      "start_s": 1.24,
      "end_s": 1.44,
      "text_en": "No, no, I need it for HRPO.",
      "text_native": "नहीं नहीं HRPO का चाहिए मेरे को।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 54,
      "speaker": "agent",
      "start_s": 1.44,
      "end_s": 2.8,
      "text_en": "I will have to check. So you don't take HR, sir?",
      "text_native": "मेरे को चेक करना पड़ेगा। तो आप HR लेते नहीं क्या सर?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 55,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 7.8,
      "text_en": "No, no, I took HR before. We have finalized HRPO. That material, you know, it becomes a bit... there's an issue in processing it.",
      "text_native": "नहीं नहीं HR पहले लिया था। HRPO ही फाइनल किया हमने। वो क्या मटेरियल वो मतलब जो हो जाता है ना थोड़ा सा वो प्रोसेस करने में इशू आ जाता है।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 56,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 9.8,
      "text_en": "So now you mean you don't have any requirement for HR at all?",
      "text_native": "तो आप अब मतलब HR का रिक्वायरमेंट है ही नहीं आपको?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 57,
      "speaker": "customer",
      "start_s": 11.4,
      "end_s": 11.8,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 58,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 13.8,
      "text_en": "What is your monthly requirement for HRPO?",
      "text_native": "HRPO मंथली कितना रिक्वायरमेंट रहता है आपका?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 59,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 15.8,
      "text_en": "Consider it 15 tons, sir, for both combined.",
      "text_native": "पंधरा टन का पकड़ लो सर दोनों मिला के।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 60,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.2,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 61,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 17.8,
      "text_en": "15 tons.",
      "text_native": "15 tons."
    },
    {
      "ucid": "21112178878311311",
      "idx": 62,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 18.6,
      "text_en": "Okay, 15 tons.",
      "text_native": "अच्छा पंधरा टन।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 63,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 23.8,
      "text_en": "So right now, as it is, it probably won't be available. Only 1200 by 2500 will be available. Or you can take a slit coil. Get it slit and take a coil.",
      "text_native": "तो अभी जो अभी तो मैं वैसे तो शायद नहीं मिल पाएगा 1200 by 2500 ही मिल पाएगा। या तो आप कॉइल ले लो स्लिट की। स्लिट करवा के कॉइल ले लो या तो।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 64,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 25.6,
      "text_en": "What will the rate be? That's what I'm saying, tell me the rate, then according to that",
      "text_native": "रेट क्या रेट का आएगा वही तो मैं बोल रहा हूं ना रेट मेरे को बोलो ना फिर उसके हिसाब से"
    },
    {
      "ucid": "21112178878311311",
      "idx": 65,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 27.0,
      "text_en": "I will have to check, sir.",
      "text_native": "मेरे को तो चेक करना पड़ेगा ना सर जी।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 66,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.2,
      "text_en": "Tell them, tell me the rate. Check.",
      "text_native": "बोल दो उनसे मेरे को रेट बोल दो। चेक"
    },
    {
      "ucid": "21112178878311311",
      "idx": 67,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 30.4,
      "text_en": "Can you send me the size once? I am WhatsApping you my card right now.",
      "text_native": "आप मेरे को साइज एक बार साइज भेज दोगे मैं WhatsApp कर रहा हूं आपको अभी कार्ड।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 68,
      "speaker": "customer",
      "start_s": 30.4,
      "end_s": 31.2,
      "text_en": "Okay, that will work. It will work.",
      "text_native": "ठीक है चलेगा। चलेगा।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 69,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.4,
      "text_en": "When do you want to close this?",
      "text_native": "कब क्लोज करने का है इसको?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 70,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 33.0,
      "text_en": "What, sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 71,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 34.2,
      "text_en": "When do you want to close this?",
      "text_native": "कब क्लोज करने का है इसको?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 72,
      "speaker": "customer",
      "start_s": 34.6,
      "end_s": 38.8,
      "text_en": "No, what is it to me, I need it monthly. Sometime or the other, I mean, it's like we have a regular requirement, right?",
      "text_native": "नहीं मेरे को क्या लगता ही है मंथली लगता ही है अपने को। कभी ना कभी लग मतलब ऐसा है कि रेगुलरली रिक्वायरमेंट है ना अपना।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 73,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 41.2,
      "text_en": "No, I'm asking, sir, because the rates are changing every day, so I just want to know",
      "text_native": "नहीं बात मैं इसलिए पूछ रहा हूं सर क्योंकि हर दिन रेट चेंज हो रहे हैं तो मैं वही जानना चाहता हूं"
    },
    {
      "ucid": "21112178878311311",
      "idx": 74,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 46.2,
      "text_en": "Okay, right? So we are talking right now, you give me the rate. Right? Based on that, what's the maximum difference? A difference of fifty paise or one rupee comes. What difference does that make?",
      "text_native": "ठीक है ना तो आप अभी अभी आपुन अभी बात कर रहे हो आप मेरे को रेट दे दो। है कि नहीं? मैं उसके हिसाब से फिर क्या ज्यादा से ज्यादा कितना डिफरेंस आता है? पचास एक रुपए का डिफरेंस आ जाता है। उसमें क्या फर्क पड़ता है?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 75,
      "speaker": "agent",
      "start_s": 46.6,
      "end_s": 47.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 76,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 50.2,
      "text_en": "So, still, I will block the material availability according to that for you, so by when",
      "text_native": "तो मटेरियल फिर भी मैं अवेलेबिलिटी उस हिसाब से ब्लॉक करूंगा ना आपके लिए तो आप कब तक"
    },
    {
      "ucid": "21112178878311311",
      "idx": 77,
      "speaker": "customer",
      "start_s": 50.2,
      "end_s": 52.0,
      "text_en": "Okay, that will work, right? You tell me the rate, I will tell you immediately.",
      "text_native": "ठीक है ना चलेगा ना आप मेरे को आप मेरे को रेट बोल दो मैं बोलता आपको तुरंत।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 78,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 54.8,
      "text_en": "Okay. You send me the requirement once, and you need it in Jalgaon, right?",
      "text_native": "अच्छा। आप मेरे को एक बार रिक्वायरमेंट भेज दो और जलगांव में चाहिए ना?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 79,
      "speaker": "customer",
      "start_s": 55.0,
      "end_s": 55.8,
      "text_en": "Yes, yes, I need it in Jalgaon.",
      "text_native": "हां हां जलगांव में चाहिए।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 80,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 57.4,
      "text_en": "Okay. 425002.",
      "text_native": "ठीक है। 425002"
    },
    {
      "ucid": "21112178878311311",
      "idx": 81,
      "speaker": "customer",
      "start_s": 57.8,
      "end_s": 58.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 82,
      "speaker": "agent",
      "start_s": 58.6,
      "end_s": 59.8,
      "text_en": "Okay, okay. Can you arrange your own vehicle?",
      "text_native": "ठीक है ठीक है। आप अपनी गाड़ी भी लगा सकते हो क्या?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 83,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.2,
      "text_en": "What, sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 84,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 4.0,
      "text_en": "Can you pick up the material by arranging your own vehicle?",
      "text_native": "आप अपनी गाड़ी लगा के भी ले सकते हो क्या मटेरियल?"
    },
    {
      "ucid": "21112178878311311",
      "idx": 85,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 5.8,
      "text_en": "Yes, we can arrange it, no problem.",
      "text_native": "हां लगे लगा देंगे ना कोई प्रॉब्लम नहीं।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 86,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 9.8,
      "text_en": "Sir, I am sending the card, please send the requirement once, sir. And Ankit ji must have told you about the payment, it's 100% advance.",
      "text_native": "मैं सर कार्ड भेज रहा हूं आप एक बार रिक्वायरमेंट भेज दो सर। और पेमेंट तो आपको बताया होगा अंकित जी ने 100% एडवांस रहता है।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 87,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.4,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178878311311",
      "idx": 88,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 11.8,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878311311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, am I speaking with Milind ji from Mahalakshmi Enterprise? I was calling from JSW One, hello.",
      "comment": "Agent greeted, identified JSW One, and confirmed the customer's name and company; the customer's immediate engagement served as implicit permission to talk."
    },
    {
      "ucid": "21112178878311311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook; the customer interrupted and took control of the conversation before a hook could be deployed."
    },
    {
      "ucid": "21112178878311311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "your end product what is by the way? ... Do you usually deal in Tata and JSW? ... What is your monthly requirement for HRPO?",
      "comment": "Agent successfully discovered what the customer manufactures (auto parts), their monthly tonnage (15T), and their current brand mix, but did not ask about JSW's share of wallet or their payment terms."
    },
    {
      "ucid": "21112178878311311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs. The conversation focused on product specification and price checking, but no value propositions were presented."
    },
    {
      "ucid": "21112178878311311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "In 3 mm and 1.5 mm, what size do you need, sir, please tell me. ... and you need it in Jalgaon, right?",
      "comment": "Agent successfully captured the required material (HRPO), thickness (1.5/3mm), specific cut-size details, quantity (15T), and delivery location (Jalgaon)."
    },
    {
      "ucid": "21112178878311311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Can you send me the size once? I am WhatsApping you my card right now.",
      "comment": "Agent established a clear next step: he will send his card, the customer will send the exact size requirements, and the agent will then provide a quote."
    }
  ],
  "objections": [
    {
      "ucid": "21112178878311311",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "Okay, right? So we are talking right now, you give me the rate. Right? Based on that, what's the maximum difference? A difference of fifty paise or one rupee comes. What difference does that make?",
      "response": "No, I'm asking, sir, because the rates are changing every day, so I just want to know... So, still, I will block the material availability according to that for you, so by when"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}