Call 21112178878287111 2026-09-07 · Ronak Mehta · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise and crosstalk at the beginning of the recording, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before jumping into the call's purpose.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening directly with a qualifying question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they had no requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Brother, do you have any requirement for MS steels, HR right now, sir?
Closure with next step
I'll ping you on WhatsApp.
Summary
Agent called to ask about requirements for MS HR steel. The customer stated they had no current or near-future need. The agent and customer agreed to connect on WhatsApp for future follow-up.
Coaching
Ronak, you must earn the right to ask questions by first asking for permission and then delivering a compelling supply hook, rather than immediately asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before jumping into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening directly with a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Brother, do you have any requirement for MS steels, HR right now, sir? Agent successfully attempted to qualify for a current or upcoming requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll ping you on WhatsApp. Agent established a next step of connecting on WhatsApp, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.776 heavy | 10.4s | 3.0s | 39.6s | 5.3s | 236.5 | 0 | 7 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.1s
Hello.
હેલો.
agent
2.5s
Hello.
હેલો.
agent
3.0s
Sir ji, Ronak Mehta speaking from JSW One.
સર જી, રોનક મહેતા વાત કરું છું JSW One થી.
agent
5.1s
Brother, do you have any requirement for MS steels, HR right now, sir?
ભાઈ, હમણાં MS steels માં HR માં કઈ requirement આવી રહી છે તમારી, સાહેબ?
customer
7.9s
No, not right now.
ના, નથી હો હવે.
agent
9.5s
Any plan, in the upcoming month or maybe next week?
કઈ plan, upcoming month માં કે પછી next week માં કઈ?
customer
11.7s
I'll tell you.
કઉં તમને.
agent
12.8s
Okay, fine, sir.
agent
14.5s
I'll ping you on WhatsApp.
હું WhatsApp પર તમને ping કરી રાખું છું.
customer
16.1s
Okay.
agent
17.0s
Okay.