{
  "ucid": "21112178878287111",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:37:51",
  "end_time": "2026-09-07 17:38:44",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7cf290a0216c98a0d240dd8e3f45fb62.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 669,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878287111__DIA7cf290a0216c98a0d240dd8e3f45fb62.mp3",
  "audio_bytes": 82728,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.576,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (હેલો.)\n[3s] AGENT: Hello.   (હેલો.)\n[3s] AGENT: Sir ji, Ronak Mehta speaking from JSW One.   (સર જી, રોનક મહેતા વાત કરું છું JSW One થી.)\n[5s] AGENT: Brother, do you have any requirement for MS steels, HR right now, sir?   (ભાઈ, હમણાં MS steels માં HR માં કઈ requirement આવી રહી છે તમારી, સાહેબ?)\n[8s] CUSTOMER: No, not right now.   (ના, નથી હો હવે.)\n[10s] AGENT: Any plan, in the upcoming month or maybe next week?   (કઈ plan, upcoming month માં કે પછી next week માં કઈ?)\n[12s] CUSTOMER: I'll tell you.   (કઉં તમને.)\n[13s] AGENT: Okay, fine, sir.\n[14s] AGENT: I'll ping you on WhatsApp.   (હું WhatsApp પર તમને ping કરી રાખું છું.)\n[16s] CUSTOMER: Okay.\n[17s] AGENT: Okay.",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some background noise and crosstalk at the beginning of the recording, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Ronak, you must earn the right to ask questions by first asking for permission and then delivering a compelling supply hook, rather than immediately asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent called to ask about requirements for MS HR steel. The customer stated they had no current or near-future need. The agent and customer agreed to connect on WhatsApp for future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before jumping into the call's purpose.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening directly with a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Brother, do you have any requirement for MS steels, HR right now, sir?\", \"comment\": \"Agent successfully attempted to qualify for a current or upcoming requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll ping you on WhatsApp.\", \"comment\": \"Agent established a next step of connecting on WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Ronak, you must earn the right to ask questions by first asking for permission and then delivering a compelling supply hook, rather than immediately asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called to ask about requirements for MS HR steel. The customer stated they had no current or near-future need. The agent and customer agreed to connect on WhatsApp for future follow-up.\"}",
  "error": null,
  "latency_ms": 32968,
  "input_tokens": 2803,
  "output_tokens": 657,
  "created_at": "2026-09-25 11:22:37",
  "sentiment": "neutral",
  "sentiment_score": -0.014,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.776,
  "agent_talk_sec": 10.4,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 39.6,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 236.5,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 41,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178878287111",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.51,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178878287111",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.51,
      "end_s": 2.98,
      "text_en": "Hello.",
      "text_native": "હેલો."
    },
    {
      "ucid": "21112178878287111",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.98,
      "end_s": 4.98,
      "text_en": "Sir ji, Ronak Mehta speaking from JSW One.",
      "text_native": "સર જી, રોનક મહેતા વાત કરું છું JSW One થી."
    },
    {
      "ucid": "21112178878287111",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 7.9,
      "text_en": "Brother, do you have any requirement for MS steels, HR right now, sir?",
      "text_native": "ભાઈ, હમણાં MS steels માં HR માં કઈ requirement આવી રહી છે તમારી, સાહેબ?"
    },
    {
      "ucid": "21112178878287111",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.9,
      "end_s": 9.1,
      "text_en": "No, not right now.",
      "text_native": "ના, નથી હો હવે."
    },
    {
      "ucid": "21112178878287111",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 11.7,
      "text_en": "Any plan, in the upcoming month or maybe next week?",
      "text_native": "કઈ plan, upcoming month માં કે પછી next week માં કઈ?"
    },
    {
      "ucid": "21112178878287111",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.7,
      "end_s": 12.4,
      "text_en": "I'll tell you.",
      "text_native": "કઉં તમને."
    },
    {
      "ucid": "21112178878287111",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 13.7,
      "text_en": "Okay, fine, sir.",
      "text_native": "Okay, fine, sir."
    },
    {
      "ucid": "21112178878287111",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 16.1,
      "text_en": "I'll ping you on WhatsApp.",
      "text_native": "હું WhatsApp પર તમને ping કરી રાખું છું."
    },
    {
      "ucid": "21112178878287111",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 16.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178878287111",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 17.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178878287111",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before jumping into the call's purpose."
    },
    {
      "ucid": "21112178878287111",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead opening directly with a qualifying question."
    },
    {
      "ucid": "21112178878287111",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately stated they had no requirement."
    },
    {
      "ucid": "21112178878287111",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178878287111",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Brother, do you have any requirement for MS steels, HR right now, sir?",
      "comment": "Agent successfully attempted to qualify for a current or upcoming requirement."
    },
    {
      "ucid": "21112178878287111",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll ping you on WhatsApp.",
      "comment": "Agent established a next step of connecting on WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}