{
  "ucid": "21112178878211571",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:25:15",
  "end_time": "2026-09-07 17:26:06",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA25c4b5c2accc2d2fd3b19be7a89d2005.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 673,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878211571__DIA25c4b5c2accc2d2fd3b19be7a89d2005.mp3",
  "audio_bytes": 82512,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.504,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] CUSTOMER: Hello? I did call. I wasn't here for a while. I did call him. Hello?   (ਹੈਲੋ? ਮੈਂ ਫੋਨ ਤਾਂ ਕਰਿਆ ਸੀਗਾ। ਮੈਂ ਉਰੇ ਸੀਗਾ ਨਹੀਂ ਥੋੜੀ ਦੇਰ। ਫੋਨ ਤਾਂ ਕਰਿਆ ਸੀਗਾ ਉਹਨੂੰ। ਹੈਲੋ?)\n[5s] AGENT: Hello sir.\n[6s] AGENT: Good evening. This is Kartik speaking from JSW One.   (Good evening. Kartik baat kar raha tha JSW One se.)\n[9s] CUSTOMER: Yes sir.   (ਹਾਂਜੀ ਸਰ।)\n[10s] AGENT: Yes sir, in Sunrise Industries, will there be any requirement for steel right now?   (हाँजी सर, Sunrise Industries में कुछ steel का होगा अभी requirement?)\n[13s] CUSTOMER: No sir, there is none.   (ਨਹੀਂ ਸਰ, ਕੋਈ ਨਹੀਂ ਹੈ।)\n[14s] AGENT: Okay, not right now. If something comes up, sir, let me know.   (अच्छा, अभी नहीं है। कुछ आता है सर बताना।)\n[16s] CUSTOMER: Okay ji.   (Okay ਜੀ।)\n[17s] AGENT: Alright, okay, I'll send a message.   (ठीक है, okay, मैं message कर देता हूँ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"Punjabi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: The customer is briefly talking to someone else in the background at the start of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, open with a supply or price hook to give the customer a reason to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer from 'Sunrise Industries' and immediately asked if they had a steel requirement. The customer stated they had no current need. The agent then ended the call by saying he would send a message, without attempting any discovery or pitching.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Good evening. This is Kartik speaking from JSW One.\", \"comment\": \"The agent identified himself and the company but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, in Sunrise Industries, will there be any requirement for steel right now?\", \"comment\": \"The agent skipped the hook and jumped directly to asking for a requirement, providing no reason for the customer to engage.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, in Sunrise Industries, will there be any requirement for steel right now?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, okay, I'll send a message.\", \"comment\": \"The agent offered to send a vague message, which is not a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, open with a supply or price hook to give the customer a reason to continue the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer from 'Sunrise Industries' and immediately asked if they had a steel requirement. The customer stated they had no current need. The agent then ended the call by saying he would send a message, without attempting any discovery or pitching.\"}",
  "error": null,
  "latency_ms": 24314,
  "input_tokens": 2847,
  "output_tokens": 723,
  "created_at": "2026-09-25 11:22:39",
  "sentiment": "neutral",
  "sentiment_score": -0.014,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.575,
  "agent_talk_sec": 8.8,
  "customer_talk_sec": 6.5,
  "dead_air_sec": 35.7,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 293.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 43,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878211571",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.51,
      "end_s": 1.01,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878211571",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 5.38,
      "text_en": "Hello? I did call. I wasn't here for a while. I did call him. Hello?",
      "text_native": "ਹੈਲੋ? ਮੈਂ ਫੋਨ ਤਾਂ ਕਰਿਆ ਸੀਗਾ। ਮੈਂ ਉਰੇ ਸੀਗਾ ਨਹੀਂ ਥੋੜੀ ਦੇਰ। ਫੋਨ ਤਾਂ ਕਰਿਆ ਸੀਗਾ ਉਹਨੂੰ। ਹੈਲੋ?"
    },
    {
      "ucid": "21112178878211571",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.46,
      "end_s": 6.0,
      "text_en": "Hello sir.",
      "text_native": "Hello sir."
    },
    {
      "ucid": "21112178878211571",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 8.6,
      "text_en": "Good evening. This is Kartik speaking from JSW One.",
      "text_native": "Good evening. Kartik baat kar raha tha JSW One se."
    },
    {
      "ucid": "21112178878211571",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 9.48,
      "text_en": "Yes sir.",
      "text_native": "ਹਾਂਜੀ ਸਰ।"
    },
    {
      "ucid": "21112178878211571",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 12.4,
      "text_en": "Yes sir, in Sunrise Industries, will there be any requirement for steel right now?",
      "text_native": "हाँजी सर, Sunrise Industries में कुछ steel का होगा अभी requirement?"
    },
    {
      "ucid": "21112178878211571",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.68,
      "end_s": 13.78,
      "text_en": "No sir, there is none.",
      "text_native": "ਨਹੀਂ ਸਰ, ਕੋਈ ਨਹੀਂ ਹੈ।"
    },
    {
      "ucid": "21112178878211571",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 15.98,
      "text_en": "Okay, not right now. If something comes up, sir, let me know.",
      "text_native": "अच्छा, अभी नहीं है। कुछ आता है सर बताना।"
    },
    {
      "ucid": "21112178878211571",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 16.8,
      "text_en": "Okay ji.",
      "text_native": "Okay ਜੀ।"
    },
    {
      "ucid": "21112178878211571",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 18.5,
      "text_en": "Alright, okay, I'll send a message.",
      "text_native": "ठीक है, okay, मैं message कर देता हूँ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878211571",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Good evening. This is Kartik speaking from JSW One.",
      "comment": "The agent identified himself and the company but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178878211571",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes sir, in Sunrise Industries, will there be any requirement for steel right now?",
      "comment": "The agent skipped the hook and jumped directly to asking for a requirement, providing no reason for the customer to engage."
    },
    {
      "ucid": "21112178878211571",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178878211571",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178878211571",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, in Sunrise Industries, will there be any requirement for steel right now?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary intent of this step."
    },
    {
      "ucid": "21112178878211571",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright, okay, I'll send a message.",
      "comment": "The agent offered to send a vague message, which is not a specific, committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}