Call 21112178878208121 2026-09-07 · Sajal Bhaskar · 1:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise (call center environment) on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +3/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak at the start of the call, instead jumping directly into the reason for calling.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and went straight into discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures and their end application, missing 4 of the 6 required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Is there any requirement for raw material, for HR, sir?
Closure with next step
Should I call you after a week?
Summary
The agent contacted an elevator manufacturer who had recently registered. The agent confirmed the business type but skipped the value proposition and most discovery questions. The customer stated they have no immediate requirement but will procure next month, and agreed to a callback in one week.
Coaching
You skipped the hook and most discovery questions; you must establish value and understand the customer's business before simply asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak at the start of the call, instead jumping directly into the reason for calling. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and went straight into discovery. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 |
Agent only asked what the customer manufactures and their end application, missing 4 of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched after the customer stated they had no current requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement for raw material, for HR, sir? Agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Should I call you after a week? Agent secured a specific, agreed-upon callback time after the customer indicated a future need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.723 heavy | 25.8s | 9.9s | 63.3s | 6.9s | 262.8 | 0 | 10 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.4s
Hello, am I speaking with Technolink Engineers?
Hello, ye Technolink Engineers se baat kar rahe hain?
customer
3.6s
Yes, speak.
हाँ बोलिए।
agent
4.2s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
5.9s
Yes, hello, please speak.
हाँ नमस्ते, बोलिए ना।
agent
7.2s
Hardik ji, your account was recently registered. So I wanted to know a little about Technolink Engineers, I mean, what is the nature of business and what is the current requirement?
हार्दिक जी, आपके अकाउंट अभी recently register हुआ था। तो थोड़ा जानना था कि ये टेक्नालिंक इंजीनियर्स में मतलब nature of business क्या है और क्या अभी requirement है?
customer
14.1s
It's manufacturing.
Manufacturing है।
agent
14.9s
Pardon?
हाँ जी?
customer
15.4s
Mine is manufacturing.
Manufacturing है मेरा।
agent
16.6s
Okay, okay. You make elevators, right?
अच्छा अच्छा। अब elevators बनाते हैं, right?
customer
18.6s
Yes, yes. Elevators.
हाँ हाँ। Elevators.
agent
19.6s
Okay. Is there any requirement for raw material, for HR, sir?
अच्छा। अभी कुछ है सर requirement raw material का HR का?
customer
24.5s
Not right now, sir.
अभी तो नहीं है सर।
agent
25.8s
Okay. So when are you planning the next procurement? Let me know, I will call you then once.
अच्छा। तो कब next procurement plan कर रहे हैं? मेरेको बता दीजिए मैं तब कॉल कर लूँगा एक बार।
customer
29.7s
I will let you know next month, sir.
Next month में जाके आपको जो बताता हूँ सर।
agent
31.6s
Okay. So I'll do one thing, I'll send my card to that number. Whenever you have a requirement, please let me know.
अच्छा। तो मैं एक काम करता हूँ ना, उस नंबर पे card भेज दूँगा। जब भी रहता है तो बता दीजिएगा।
customer
35.6s
Sure, sir.
पक्का सर।
agent
36.3s
Should I call you after a week?
एक हफ्ते बाद कॉल करूँ आपको?
customer
37.6s
Yes, that will work, sir.
हाँ, चलेगा सर।
agent
38.6s
Alright, alright. Okay.
ठीक है, ठीक है। Okay.
customer
40.0s
Brother.
भाई।