{
  "ucid": "21112178878208121",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:24:41",
  "end_time": "2026-09-07 17:26:20",
  "duration_sec": 99,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3e9bc200c528e3ab98153ac101eb8bac.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 674,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878208121__DIA3e9bc200c528e3ab98153ac101eb8bac.mp3",
  "audio_bytes": 195912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 65.304,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello, am I speaking with Technolink Engineers?   (Hello, ye Technolink Engineers se baat kar rahe hain?)\n[4s] CUSTOMER: Yes, speak.   (हाँ बोलिए।)\n[4s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[6s] CUSTOMER: Yes, hello, please speak.   (हाँ नमस्ते, बोलिए ना।)\n[7s] AGENT: Hardik ji, your account was recently registered. So I wanted to know a little about Technolink Engineers, I mean, what is the nature of business and what is the current requirement?   (हार्दिक जी, आपके अकाउंट अभी recently register हुआ था। तो थोड़ा जानना था कि ये टेक्नालिंक इंजीनियर्स में मतलब nature of business क्या है और क्या अभी requirement है?)\n[14s] CUSTOMER: It's manufacturing.   (Manufacturing है।)\n[15s] AGENT: Pardon?   (हाँ जी?)\n[15s] CUSTOMER: Mine is manufacturing.   (Manufacturing है मेरा।)\n[17s] AGENT: Okay, okay. You make elevators, right?   (अच्छा अच्छा। अब elevators बनाते हैं, right?)\n[19s] CUSTOMER: Yes, yes. Elevators.   (हाँ हाँ। Elevators.)\n[20s] AGENT: Okay. Is there any requirement for raw material, for HR, sir?   (अच्छा। अभी कुछ है सर requirement raw material का HR का?)\n[25s] CUSTOMER: Not right now, sir.   (अभी तो नहीं है सर।)\n[26s] AGENT: Okay. So when are you planning the next procurement? Let me know, I will call you then once.   (अच्छा। तो कब next procurement plan कर रहे हैं? मेरेको बता दीजिए मैं तब कॉल कर लूँगा एक बार।)\n[30s] CUSTOMER: I will let you know next month, sir.   (Next month में जाके आपको जो बताता हूँ सर।)\n[32s] AGENT: Okay. So I'll do one thing, I'll send my card to that number. Whenever you have a requirement, please let me know.   (अच्छा। तो मैं एक काम करता हूँ ना, उस नंबर पे card भेज दूँगा। जब भी रहता है तो बता दीजिएगा।)\n[36s] CUSTOMER: Sure, sir.   (पक्का सर।)\n[36s] AGENT: Should I call you after a week?   (एक हफ्ते बाद कॉल करूँ आपको?)\n[38s] CUSTOMER: Yes, that will work, sir.   (हाँ, चलेगा सर।)\n[39s] AGENT: Alright, alright. Okay.   (ठीक है, ठीक है। Okay.)\n[40s] CUSTOMER: Brother.   (भाई।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: Some background noise (call center environment) on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the hook and most discovery questions; you must establish value and understand the customer's business before simply asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted an elevator manufacturer who had recently registered. The agent confirmed the business type but skipped the value proposition and most discovery questions. The customer stated they have no immediate requirement but will procure next month, and agreed to a callback in one week.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak at the start of the call, instead jumping directly into the reason for calling.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook entirely and went straight into discovery.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent only asked what the customer manufactures and their end application, missing 4 of the 6 required discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for raw material, for HR, sir?\", \"comment\": \"Agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Should I call you after a week?\", \"comment\": \"Agent secured a specific, agreed-upon callback time after the customer indicated a future need.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and most discovery questions; you must establish value and understand the customer's business before simply asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted an elevator manufacturer who had recently registered. The agent confirmed the business type but skipped the value proposition and most discovery questions. The customer stated they have no immediate requirement but will procure next month, and agreed to a callback in one week.\"}",
  "error": null,
  "latency_ms": 34925,
  "input_tokens": 3177,
  "output_tokens": 672,
  "created_at": "2026-09-25 11:22:52",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.723,
  "agent_talk_sec": 25.8,
  "customer_talk_sec": 9.9,
  "dead_air_sec": 63.3,
  "longest_monologue_sec": 6.9,
  "agent_wpm": 262.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 11,
  "discovery_qs": 7,
  "words_agent": 113,
  "words_customer": 35,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178878208121",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.48,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878208121",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 3.5,
      "text_en": "Hello, am I speaking with Technolink Engineers?",
      "text_native": "Hello, ye Technolink Engineers se baat kar rahe hain?"
    },
    {
      "ucid": "21112178878208121",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.65,
      "end_s": 4.13,
      "text_en": "Yes, speak.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.23,
      "end_s": 5.83,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.93,
      "end_s": 7.03,
      "text_en": "Yes, hello, please speak.",
      "text_native": "हाँ नमस्ते, बोलिए ना।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.23,
      "end_s": 14.13,
      "text_en": "Hardik ji, your account was recently registered. So I wanted to know a little about Technolink Engineers, I mean, what is the nature of business and what is the current requirement?",
      "text_native": "हार्दिक जी, आपके अकाउंट अभी recently register हुआ था। तो थोड़ा जानना था कि ये टेक्नालिंक इंजीनियर्स में मतलब nature of business क्या है और क्या अभी requirement है?"
    },
    {
      "ucid": "21112178878208121",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.13,
      "end_s": 14.83,
      "text_en": "It's manufacturing.",
      "text_native": "Manufacturing है।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.93,
      "end_s": 15.23,
      "text_en": "Pardon?",
      "text_native": "हाँ जी?"
    },
    {
      "ucid": "21112178878208121",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.43,
      "end_s": 16.53,
      "text_en": "Mine is manufacturing.",
      "text_native": "Manufacturing है मेरा।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.63,
      "end_s": 18.53,
      "text_en": "Okay, okay. You make elevators, right?",
      "text_native": "अच्छा अच्छा। अब elevators बनाते हैं, right?"
    },
    {
      "ucid": "21112178878208121",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.63,
      "end_s": 19.53,
      "text_en": "Yes, yes. Elevators.",
      "text_native": "हाँ हाँ। Elevators."
    },
    {
      "ucid": "21112178878208121",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.63,
      "end_s": 22.53,
      "text_en": "Okay. Is there any requirement for raw material, for HR, sir?",
      "text_native": "अच्छा। अभी कुछ है सर requirement raw material का HR का?"
    },
    {
      "ucid": "21112178878208121",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.53,
      "end_s": 25.53,
      "text_en": "Not right now, sir.",
      "text_native": "अभी तो नहीं है सर।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.83,
      "end_s": 29.63,
      "text_en": "Okay. So when are you planning the next procurement? Let me know, I will call you then once.",
      "text_native": "अच्छा। तो कब next procurement plan कर रहे हैं? मेरेको बता दीजिए मैं तब कॉल कर लूँगा एक बार।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.73,
      "end_s": 31.53,
      "text_en": "I will let you know next month, sir.",
      "text_native": "Next month में जाके आपको जो बताता हूँ सर।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.63,
      "end_s": 35.53,
      "text_en": "Okay. So I'll do one thing, I'll send my card to that number. Whenever you have a requirement, please let me know.",
      "text_native": "अच्छा। तो मैं एक काम करता हूँ ना, उस नंबर पे card भेज दूँगा। जब भी रहता है तो बता दीजिएगा।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.63,
      "end_s": 36.23,
      "text_en": "Sure, sir.",
      "text_native": "पक्का सर।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.33,
      "end_s": 37.53,
      "text_en": "Should I call you after a week?",
      "text_native": "एक हफ्ते बाद कॉल करूँ आपको?"
    },
    {
      "ucid": "21112178878208121",
      "idx": 18,
      "speaker": "customer",
      "start_s": 37.63,
      "end_s": 38.53,
      "text_en": "Yes, that will work, sir.",
      "text_native": "हाँ, चलेगा सर।"
    },
    {
      "ucid": "21112178878208121",
      "idx": 19,
      "speaker": "agent",
      "start_s": 38.63,
      "end_s": 39.83,
      "text_en": "Alright, alright. Okay.",
      "text_native": "ठीक है, ठीक है। Okay."
    },
    {
      "ucid": "21112178878208121",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.03,
      "end_s": 40.83,
      "text_en": "Brother.",
      "text_native": "भाई।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878208121",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak at the start of the call, instead jumping directly into the reason for calling."
    },
    {
      "ucid": "21112178878208121",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook entirely and went straight into discovery."
    },
    {
      "ucid": "21112178878208121",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent only asked what the customer manufactures and their end application, missing 4 of the 6 required discovery questions."
    },
    {
      "ucid": "21112178878208121",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178878208121",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement for raw material, for HR, sir?",
      "comment": "Agent successfully asked if a current requirement existed."
    },
    {
      "ucid": "21112178878208121",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Should I call you after a week?",
      "comment": "Agent secured a specific, agreed-upon callback time after the customer indicated a future need."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}