Call 21112178878169991 2026-09-07 · Ronak Mehta · 2:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Slight office background noise is audible on the agent's side but does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.05
confidence high · +10/−6
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement check after the introduction.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he immediately asked for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent asked about business type, quantity, and product form (coils/sheets), but did not ask about end application, current suppliers, or payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Sir, I do have a requirement, but actually, the material from your Jaipur location is a bit expensive to get delivered here.
did well
Qualify
If you have any requirement right now, I can get it checked then.
Summary
The customer, a small-volume processor/trader in Chittorgarh, immediately raised an objection about high delivery costs from Jaipur for his 5-ton orders. The agent performed some discovery and confirmed the customer has no immediate requirement as they recently received stock. However, the agent failed to address the core price objection and closed the call without a concrete next step.
Coaching
When a customer raises a price objection early, address it by offering to compare the total landed cost, rather than ignoring it and moving to discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Ganesh ji, good evening. This is Ronak Mehta calling from JSW One. Do you have any requirement for HR sheets or coils in steel right now? The agent did not ask for permission to speak, jumping directly into a requirement check after the introduction. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for HR sheets or coils in steel right now? The agent did not lead with a supply or price hook; instead, he immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | What do you manufacture, or do you do trading? What do you do, sir? Agent asked about business type, quantity, and product form (coils/sheets), but did not ask about end application, current suppliers, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Try doing a transaction with us once. The agent did not pitch any specific USPs relevant to the customer's cost objection, only making a generic request to try JSW. |
| SL5 Qualify | 2 | pass | – | 2.0 | If you have any requirement right now, I can get it checked then. The agent correctly asked if a current requirement exists, and the customer confirmed they have stock. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will stay in touch with you. I've also sent a message on WhatsApp. The agent did not set a specific next step like a quote or a scheduled callback, ending with a vague 'stay in touch'. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Sir, I do have a requirement, but actually, the material from your Jaipur location is a bit expensive to get delivered here. |
How much quantity do you need? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.464 | 24.4s | 28.2s | 80.4s | 4.1s | 341.8 | 0 | 13 | 13 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हेलो
agent
1.6s
Ganesh ji, good evening. This is Ronak Mehta calling from JSW One.
गणेश जी, गुड इवनिंग। रोनक मेहता कर रहा हूं JSW One से।
agent
3.8s
Do you have any requirement for HR sheets or coils in steel right now?
अभी HR sheets या coils में कुछ रिक्वायरमेंट आ रहा है अभी स्टील में?
customer
6.4s
Sir, I do have a requirement, but actually, the material from your Jaipur location is a bit expensive to get delivered here.
सर वो है लेकिन एक्चुअली क्या है की आपका जयपुर से मटेरियल मेरे यहां आना थोड़ा महंगा पड़ता है।
customer
10.7s
The thing is, we order in small quantities, you see.
हम क्या है कम quantity मंगवाते हैं ना।
agent
12.5s
How much quantity do you need?
कितना quantity चाहिए आपको?
customer
13.9s
We order five tons.
हम पांच टन मंगवाते हैं।
agent
15.4s
Okay. Chittor... do you need delivery in Chittorgarh?
ठीक है। चित्तौड़ आपको चित्तौड़गढ़ में डिलीवरी चाहिए क्या?
customer
17.6s
Yes, yes, yes.
जी, जी, जी।
agent
18.5s
Okay. What do you manufacture, or do you do trading? What do you do, sir?
ओके। आप क्या मैन्युफैक्चरिंग क्या करते हैं आप या ट्रेडिंग करते हैं, क्या करते हैं आप सर?
customer
21.6s
No, I do trading plus I have a CNC machine, a metal cutting machine. I cut and supply material to plants.
नहीं, मेरा ट्रेडिंग प्लस सीएनसी मशीन, मेटल कटिंग मशीन है। मैं काट के सामान देता हूं प्लांटों को।
agent
26.2s
So do you take this in coils or sheets? What do you do?
तो आप यह कॉइल लेते हैं या शीट्स लेते हैं? क्या करते हैं आप?
customer
28.1s
No, I take the packet... the material that comes in a packet.
नहीं, मैं पैकेट का, पैकेट वाला माल लेता हूं।
agent
30.0s
Packet, so you'll take the full coil, right?
पैकेट, पूरा कॉइल ही लेंगे ना मतलब?
customer
31.2s
No, not a coil, the packet that comes, of five tons.
नहीं, कॉइल नहीं, पैकेट जो आता है ना पांच टन का।
agent
33.1s
Oh, yes yes yes.
अच्छा, हां हां हां।
customer
34.0s
That one.
वो वाला।
agent
34.7s
Okay. You are having this issue with delivery, right? If you have any requirement right now, I can get it checked then. Let's check what's available now.
ठीक है। आपको डिलीवरी का यह हो रहा है ना। एक बार मैं अभी अभी कुछ रिक्वायरमेंट है तो मैं चेक करा दूं फिर। चेक कर लेते हैं अभी क्या है।
customer
38.8s
As of now, I just received material yesterday or the day before, so I have stock. But I have a requirement, roughly every month... I mean, I take five tons of C2 C2 material every two months.
अभी तो मेरे कल परसों ही आया माल, तो अभी तो है। लेकिन मेरी जरूरत रहती है महीने में आप ना ना करते तो भी मतलब दो महीने में पांच टन माल ले लेता हूं मैं C2 C2 का।
agent
45.8s
I see. Try doing a transaction with us once.
अच्छा। एक बार हमारे साथ भी ट्रांजैक्शन करके देखिए।
customer
47.7s
Okay, so next time when there is a requirement, I will contact you a few days in advance.
चलो, तो अगली बार जब भी रिक्वायरमेंट हुई तो मैं दो-चार दिन पहले आपसे करूंगा।
agent
51.0s
That works. I will stay in touch with you. I've also sent a message on WhatsApp.
चलेगा, मैं आपसे टच में रहता हूं। WhatsApp पे भी रख, मैं मैसेज करके रखा है।
customer
53.6s
Okay, okay.
अच्छा अच्छा।
agent
54.1s
Alright?
ठीक है?
customer
54.6s
Absolutely, absolutely, sir.
बिलकुल बिलकुल सर।
agent
55.5s
Yes yes yes. Okay, thank you.