{
  "ucid": "21112178878169991",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:18:19",
  "end_time": "2026-09-07 17:20:32",
  "duration_sec": 133,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf043818d441b37e241d11368fd6036b2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 676,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878169991__DIAf043818d441b37e241d11368fd6036b2.mp3",
  "audio_bytes": 305640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 101.88,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो)\n[2s] AGENT: Ganesh ji, good evening. This is Ronak Mehta calling from JSW One.   (गणेश जी, गुड इवनिंग। रोनक मेहता कर रहा हूं JSW One से।)\n[4s] AGENT: Do you have any requirement for HR sheets or coils in steel right now?   (अभी HR sheets या coils में कुछ रिक्वायरमेंट आ रहा है अभी स्टील में?)\n[6s] CUSTOMER: Sir, I do have a requirement, but actually, the material from your Jaipur location is a bit expensive to get delivered here.   (सर वो है लेकिन एक्चुअली क्या है की आपका जयपुर से मटेरियल मेरे यहां आना थोड़ा महंगा पड़ता है।)\n[11s] CUSTOMER: The thing is, we order in small quantities, you see.   (हम क्या है कम quantity मंगवाते हैं ना।)\n[12s] AGENT: How much quantity do you need?   (कितना quantity चाहिए आपको?)\n[14s] CUSTOMER: We order five tons.   (हम पांच टन मंगवाते हैं।)\n[15s] AGENT: Okay. Chittor... do you need delivery in Chittorgarh?   (ठीक है। चित्तौड़ आपको चित्तौड़गढ़ में डिलीवरी चाहिए क्या?)\n[18s] CUSTOMER: Yes, yes, yes.   (जी, जी, जी।)\n[18s] AGENT: Okay. What do you manufacture, or do you do trading? What do you do, sir?   (ओके। आप क्या मैन्युफैक्चरिंग क्या करते हैं आप या ट्रेडिंग करते हैं, क्या करते हैं आप सर?)\n[22s] CUSTOMER: No, I do trading plus I have a CNC machine, a metal cutting machine. I cut and supply material to plants.   (नहीं, मेरा ट्रेडिंग प्लस सीएनसी मशीन, मेटल कटिंग मशीन है। मैं काट के सामान देता हूं प्लांटों को।)\n[26s] AGENT: So do you take this in coils or sheets? What do you do?   (तो आप यह कॉइल लेते हैं या शीट्स लेते हैं? क्या करते हैं आप?)\n[28s] CUSTOMER: No, I take the packet... the material that comes in a packet.   (नहीं, मैं पैकेट का, पैकेट वाला माल लेता हूं।)\n[30s] AGENT: Packet, so you'll take the full coil, right?   (पैकेट, पूरा कॉइल ही लेंगे ना मतलब?)\n[31s] CUSTOMER: No, not a coil, the packet that comes, of five tons.   (नहीं, कॉइल नहीं, पैकेट जो आता है ना पांच टन का।)\n[33s] AGENT: Oh, yes yes yes.   (अच्छा, हां हां हां।)\n[34s] CUSTOMER: That one.   (वो वाला।)\n[35s] AGENT: Okay. You are having this issue with delivery, right? If you have any requirement right now, I can get it checked then. Let's check what's available now.   (ठीक है। आपको डिलीवरी का यह हो रहा है ना। एक बार मैं अभी अभी कुछ रिक्वायरमेंट है तो मैं चेक करा दूं फिर। चेक कर लेते हैं अभी क्या है।)\n[39s] CUSTOMER: As of now, I just received material yesterday or the day before, so I have stock. But I have a requirement, roughly every month... I mean, I take five tons of C2 C2 material every two months.   (अभी तो मेरे कल परसों ही आया माल, तो अभी तो है। लेकिन मेरी जरूरत रहती है महीने में आप ना ना करते तो भी मतलब दो महीने में पांच टन माल ले लेता हूं मैं C2 C2 का।)\n[46s] AGENT: I see. Try doing a transaction with us once.   (अच्छा। एक बार हमारे साथ भी ट्रांजैक्शन करके देखिए।)\n[48s] CUSTOMER: Okay, so next time when there is a requirement, I will contact you a few days in advance.   (चलो, तो अगली बार जब भी रिक्वायरमेंट हुई तो मैं दो-चार दिन पहले आपसे करूंगा।)\n[51s] AGENT: That works. I will stay in touch with you. I've also sent a message on WhatsApp.   (चलेगा, मैं आपसे टच में रहता हूं। WhatsApp पे भी रख, मैं मैसेज करके रखा है।)\n[54s] CUSTOMER: Okay, okay.   (अच्छा अच्छा।)\n[54s] AGENT: Alright?   (ठीक है?)\n[55s] CUSTOMER: Absolutely, absolutely, sir.   (बिलकुल बिलकुल सर।)\n[56s] AGENT: Yes yes yes. Okay, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "clear: Slight office background noise is audible on the agent's side but does not impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer raises a price objection early, address it by offering to compare the total landed cost, rather than ignoring it and moving to discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a small-volume processor/trader in Chittorgarh, immediately raised an objection about high delivery costs from Jaipur for his 5-ton orders. The agent performed some discovery and confirmed the customer has no immediate requirement as they recently received stock. However, the agent failed to address the core price objection and closed the call without a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Ganesh ji, good evening. This is Ronak Mehta calling from JSW One. Do you have any requirement for HR sheets or coils in steel right now?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a requirement check after the introduction.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR sheets or coils in steel right now?\", \"comment\": \"The agent did not lead with a supply or price hook; instead, he immediately asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"What do you manufacture, or do you do trading? What do you do, sir?\", \"comment\": \"Agent asked about business type, quantity, and product form (coils/sheets), but did not ask about end application, current suppliers, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Try doing a transaction with us once.\", \"comment\": \"The agent did not pitch any specific USPs relevant to the customer's cost objection, only making a generic request to try JSW.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"If you have any requirement right now, I can get it checked then.\", \"comment\": \"The agent correctly asked if a current requirement exists, and the customer confirmed they have stock.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will stay in touch with you. I've also sent a message on WhatsApp.\", \"comment\": \"The agent did not set a specific next step like a quote or a scheduled callback, ending with a vague 'stay in touch'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a price objection early, address it by offering to compare the total landed cost, rather than ignoring it and moving to discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Sir, I do have a requirement, but actually, the material from your Jaipur location is a bit expensive to get delivered here.\", \"response\": \"How much quantity do you need?\"}], \"call_summary\": \"The customer, a small-volume processor/trader in Chittorgarh, immediately raised an objection about high delivery costs from Jaipur for his 5-ton orders. The agent performed some discovery and confirmed the customer has no immediate requirement as they recently received stock. However, the agent failed to address the core price objection and closed the call without a concrete next step.\"}",
  "error": null,
  "latency_ms": 44193,
  "input_tokens": 3561,
  "output_tokens": 901,
  "created_at": "2026-09-25 11:23:15",
  "sentiment": "neutral",
  "sentiment_score": 0.046,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 6,
  "lex_hits": 14,
  "objection_phrases": "[\"price\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.464,
  "agent_talk_sec": 24.4,
  "customer_talk_sec": 28.2,
  "dead_air_sec": 80.4,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 341.8,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 10,
  "words_agent": 139,
  "words_customer": 146,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878169991",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.7,
      "end_s": 1.1,
      "text_en": "Hello.",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178878169991",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 3.48,
      "text_en": "Ganesh ji, good evening. This is Ronak Mehta calling from JSW One.",
      "text_native": "गणेश जी, गुड इवनिंग। रोनक मेहता कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 6.04,
      "text_en": "Do you have any requirement for HR sheets or coils in steel right now?",
      "text_native": "अभी HR sheets या coils में कुछ रिक्वायरमेंट आ रहा है अभी स्टील में?"
    },
    {
      "ucid": "21112178878169991",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.36,
      "end_s": 10.44,
      "text_en": "Sir, I do have a requirement, but actually, the material from your Jaipur location is a bit expensive to get delivered here.",
      "text_native": "सर वो है लेकिन एक्चुअली क्या है की आपका जयपुर से मटेरियल मेरे यहां आना थोड़ा महंगा पड़ता है।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 12.2,
      "text_en": "The thing is, we order in small quantities, you see.",
      "text_native": "हम क्या है कम quantity मंगवाते हैं ना।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 13.6,
      "text_en": "How much quantity do you need?",
      "text_native": "कितना quantity चाहिए आपको?"
    },
    {
      "ucid": "21112178878169991",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.86,
      "end_s": 15.1,
      "text_en": "We order five tons.",
      "text_native": "हम पांच टन मंगवाते हैं।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.4,
      "end_s": 17.6,
      "text_en": "Okay. Chittor... do you need delivery in Chittorgarh?",
      "text_native": "ठीक है। चित्तौड़ आपको चित्तौड़गढ़ में डिलीवरी चाहिए क्या?"
    },
    {
      "ucid": "21112178878169991",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 18.3,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी, जी, जी।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 21.6,
      "text_en": "Okay. What do you manufacture, or do you do trading? What do you do, sir?",
      "text_native": "ओके। आप क्या मैन्युफैक्चरिंग क्या करते हैं आप या ट्रेडिंग करते हैं, क्या करते हैं आप सर?"
    },
    {
      "ucid": "21112178878169991",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 26.2,
      "text_en": "No, I do trading plus I have a CNC machine, a metal cutting machine. I cut and supply material to plants.",
      "text_native": "नहीं, मेरा ट्रेडिंग प्लस सीएनसी मशीन, मेटल कटिंग मशीन है। मैं काट के सामान देता हूं प्लांटों को।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 28.1,
      "text_en": "So do you take this in coils or sheets? What do you do?",
      "text_native": "तो आप यह कॉइल लेते हैं या शीट्स लेते हैं? क्या करते हैं आप?"
    },
    {
      "ucid": "21112178878169991",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.1,
      "end_s": 29.9,
      "text_en": "No, I take the packet... the material that comes in a packet.",
      "text_native": "नहीं, मैं पैकेट का, पैकेट वाला माल लेता हूं।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 31.2,
      "text_en": "Packet, so you'll take the full coil, right?",
      "text_native": "पैकेट, पूरा कॉइल ही लेंगे ना मतलब?"
    },
    {
      "ucid": "21112178878169991",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 33.1,
      "text_en": "No, not a coil, the packet that comes, of five tons.",
      "text_native": "नहीं, कॉइल नहीं, पैकेट जो आता है ना पांच टन का।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 33.8,
      "text_en": "Oh, yes yes yes.",
      "text_native": "अच्छा, हां हां हां।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 34.5,
      "text_en": "That one.",
      "text_native": "वो वाला।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 17,
      "speaker": "agent",
      "start_s": 34.7,
      "end_s": 38.6,
      "text_en": "Okay. You are having this issue with delivery, right? If you have any requirement right now, I can get it checked then. Let's check what's available now.",
      "text_native": "ठीक है। आपको डिलीवरी का यह हो रहा है ना। एक बार मैं अभी अभी कुछ रिक्वायरमेंट है तो मैं चेक करा दूं फिर। चेक कर लेते हैं अभी क्या है।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 45.6,
      "text_en": "As of now, I just received material yesterday or the day before, so I have stock. But I have a requirement, roughly every month... I mean, I take five tons of C2 C2 material every two months.",
      "text_native": "अभी तो मेरे कल परसों ही आया माल, तो अभी तो है। लेकिन मेरी जरूरत रहती है महीने में आप ना ना करते तो भी मतलब दो महीने में पांच टन माल ले लेता हूं मैं C2 C2 का।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 19,
      "speaker": "agent",
      "start_s": 45.8,
      "end_s": 47.5,
      "text_en": "I see. Try doing a transaction with us once.",
      "text_native": "अच्छा। एक बार हमारे साथ भी ट्रांजैक्शन करके देखिए।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 20,
      "speaker": "customer",
      "start_s": 47.7,
      "end_s": 51.0,
      "text_en": "Okay, so next time when there is a requirement, I will contact you a few days in advance.",
      "text_native": "चलो, तो अगली बार जब भी रिक्वायरमेंट हुई तो मैं दो-चार दिन पहले आपसे करूंगा।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 21,
      "speaker": "agent",
      "start_s": 51.0,
      "end_s": 53.6,
      "text_en": "That works. I will stay in touch with you. I've also sent a message on WhatsApp.",
      "text_native": "चलेगा, मैं आपसे टच में रहता हूं। WhatsApp पे भी रख, मैं मैसेज करके रखा है।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.6,
      "end_s": 54.1,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 23,
      "speaker": "agent",
      "start_s": 54.1,
      "end_s": 54.5,
      "text_en": "Alright?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178878169991",
      "idx": 24,
      "speaker": "customer",
      "start_s": 54.6,
      "end_s": 55.5,
      "text_en": "Absolutely, absolutely, sir.",
      "text_native": "बिलकुल बिलकुल सर।"
    },
    {
      "ucid": "21112178878169991",
      "idx": 25,
      "speaker": "agent",
      "start_s": 55.5,
      "end_s": 57.0,
      "text_en": "Yes yes yes. Okay, thank you.",
      "text_native": "Yes yes yes. Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178878169991",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Ganesh ji, good evening. This is Ronak Mehta calling from JSW One. Do you have any requirement for HR sheets or coils in steel right now?",
      "comment": "The agent did not ask for permission to speak, jumping directly into a requirement check after the introduction."
    },
    {
      "ucid": "21112178878169991",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR sheets or coils in steel right now?",
      "comment": "The agent did not lead with a supply or price hook; instead, he immediately asked for a requirement."
    },
    {
      "ucid": "21112178878169991",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "What do you manufacture, or do you do trading? What do you do, sir?",
      "comment": "Agent asked about business type, quantity, and product form (coils/sheets), but did not ask about end application, current suppliers, or payment terms."
    },
    {
      "ucid": "21112178878169991",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Try doing a transaction with us once.",
      "comment": "The agent did not pitch any specific USPs relevant to the customer's cost objection, only making a generic request to try JSW."
    },
    {
      "ucid": "21112178878169991",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "If you have any requirement right now, I can get it checked then.",
      "comment": "The agent correctly asked if a current requirement exists, and the customer confirmed they have stock."
    },
    {
      "ucid": "21112178878169991",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will stay in touch with you. I've also sent a message on WhatsApp.",
      "comment": "The agent did not set a specific next step like a quote or a scheduled callback, ending with a vague 'stay in touch'."
    }
  ],
  "objections": [
    {
      "ucid": "21112178878169991",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Sir, I do have a requirement, but actually, the material from your Jaipur location is a bit expensive to get delivered here.",
      "response": "How much quantity do you need?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "price"
  ]
}