{
  "ucid": "21112178878148491",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:14:44",
  "end_time": "2026-09-07 17:19:41",
  "duration_sec": 297,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA11a00efeec572bcb02c64f1c691a767a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 677,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878148491__DIA11a00efeec572bcb02c64f1c691a767a.mp3",
  "audio_bytes": 852336,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 284.112,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[6s] CUSTOMER: Hello.\n[6s] AGENT: Hello, yes ji.   (Hello, हां जी जी।)\n[7s] AGENT: Uh, yes sir. Kartikeya was speaking from JSW One.   (अह हां जी सर। कार्तिकेय बात कर रहा था JSW One से।)\n[9s] CUSTOMER: Yes.   (हां जी।)\n[10s] AGENT: Uh sir, you had some requirement for HR coil, so regarding that   (अह सर ये आपका HR coil का कुछ रिक्वायरमेंट था तो उस पर)\n[13s] CUSTOMER: Yes yes, what would be its price right now?   (हां जी हां जी, price क्या चल रहा होगा अभी उसका?)\n[15s] AGENT: The price right now, this is yours, what, you need it in Ludhiana, right?   (Price अभी, ये अपना, क्या लुधियाने में चाहिए ना?)\n[18s] CUSTOMER: Yes yes, ex-Ludhiana.   (हां जी हां जी, ex-Ludhiana.)\n[20s] AGENT: Umm sir, look, I have it in Ghaziabad, for sixty seven hundred.   (उम् सर देखो मेरे पास ना गाजियाबाद में है, साठ सात सौ में।)\n[23s] CUSTOMER: For sixty seven hundred, and how much freight will be added on top of that then?   (साठ सात सौ में और उसके ऊपर freight कितना लग जाएगा फिर?)\n[25s] AGENT: Consider it one rupee.   (एक रुपया मान लो आप।)\n[26s] CUSTOMER: One rupee? No, this will be too much. [inaudible]   (एक रुपया? नहीं, ये तो बहुत ज्यादा हो जाएगा। [inaudible])\n[30s] AGENT: Do you take E250 grade or do you take that, GR2?   (E250 grade लेते हो आप या वो लेते हो, GR2?)\n[32s] CUSTOMER: Ours is actually our own, we use it, we also use grade one, 208, 2, E250 is also used, E350 is also used.   (हमारी actually खुद की हमारे लग जाता है, हमारा grade one भी लग जाता है, 208, 2, E250 भी लग जाता है, E350 भी लग जाता है।)\n[38s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[39s] CUSTOMER: But the price in this, right now, right now in Ludhiana, ex-Ludhiana if I tell you, I can get it for fifty-nine five hundred right now.   (लेकिन price इसमें तो अभी, अभी तो लुधियाना में, ex-Ludhiana में अगर बोलूं आपको, मेरेको फिफ्टी नाइन फाइव हंड्रेड में मिल जाएगा अभी।)\n[44s] AGENT: You won't get it for fifty-nine five hundred.   (फिफ्टी नाइन फाइव हंड्रेड में तो नहीं मिलेगा।)\n[47s] CUSTOMER: Okay. The price hike that was supposed to happen from your side, has it happened or is it yet to happen?   (ठीक है। अभी आपकी जो price hike होनी थी वो हो चुकी है या अभी होनी है अभी और?)\n[50s] AGENT: Right now, like the other plants that had to do a price hike, they have done it.   (अभी जैसे बाकी plant ने जो price hike करनी थी, कर चुके हैं।)\n[53s] CUSTOMER: Yes yes yes yes.   (हां हां हां हां।)\n[54s] AGENT: Price hike will happen, it has also gone down today.   (Price hike होगी, आज down भी हुई है।)\n[56s] AGENT: Two hundred, three hundred, first Ludhiana's market decreased, then our Delhi's also decreased.   (दो सौ तीन सौ पहले लुधियाना का मार्केट कम हुआ, फिर अपना दिल्ली का भी कम हुआ।)\n[59s] CUSTOMER: Oh, I see. So then what about you, does it seem like on the 10th the rate will be increased again, will you increase something or not, is there no intimation yet?   (अच्छा जी। तो फिर आपका क्या, लग रहा है दस तारीख को रेट दोबारा बढ़ाएंगे, कुछ बढ़ाएंगे या फिर नहीं, अभी कुछ इंटिमेशन नहीं है?)\n[63s] AGENT: On that, sir, I can't say anything because on Saturday the internal news was that it will increase, and then today it decreased.   (उसपे सर मैं कुछ बोल नहीं सकता क्योंकि Saturday को ये इंटरनल था कि बढ़ेगा और फिर आज कम हो गया।)\n[67s] CUSTOMER: Oh, I see.   (अच्छा जी।)\n[68s] AGENT: So, don't know anything about the market right now.   (तो मार्केट का अभी पता नहीं कुछ।)\n[70s] CUSTOMER: Okay, fine. Anyway, the price is a bit high right now. But no problem, if there's a need, I have the number of your people who are here in Ludhiana.   (चलो, ठीक है जी। वैसे अभी तो price अभी थोड़ी वो ज्यादा है। But कोई बात नहीं, जरूरत होगी तो मेरे पास है यहां पे जो लुधियाना में भी आपके हैं, उनका नंबर है मेरे पास।)\n[76s] AGENT: Oh, okay. That   (अच्छा अच्छा। वो)\n[76s] CUSTOMER: What's his name? Arun   (क्या नाम है उनका? अरुण)\n[77s] AGENT: His name is Arun, what was his name? I don't know that. There must be some people like that there.   (अरुण नाम है, क्या नाम था उनका? वो तो पता नहीं मुझे। वहां पे ऐसे ही बंदे होंगे कुछ।)\n[80s] CUSTOMER: He had come newly from JSW One's side here. His name is Arun Kumar.   (JSW One की साइड से नए आए थे वो यहां पे। अरुण कुमार नाम है उनका।)\n[83s] AGENT: Oh, okay. Yes, yes, Arun Kumar. Yes, Arun Kumar.   (अच्छा अच्छा। हां जी हां, अरुण कुमार। हां, अरुण कुमार।)\n[86s] CUSTOMER: Yes, yes, I do talk to him. Anyway, if you have your stock list right now, if you could share the stock list.   (हां जी हां जी, उनसे तो मेरी हो जाती है बात। वैसे अगर आपके पास अगर stock list पड़ी हो अपनी अभी, तो अगर आप stock list share कर सकें।)\n[91s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[92s] CUSTOMER: The one that is ex-Ludhiana, only that one.   (जो ex-Ludhiana है, सिर्फ उसकी।)\n[94s] AGENT: In Ludhiana, sir, we will start the material in two-three months. Right now, we are only keeping it in Ghaziabad.   (लुधियाने में ना सर अभी माल चालू करेंगे दो-तीन महीने में। अभी तो गाजियाबाद ही रख रहे हैं।)\n[98s] CUSTOMER: Okay, you are only keeping it in Ghaziabad for now. Then Ludhiana, then the JSW unit that is here, will it be inside that or are you also looking outside? Because last time when I was talking to Arun ji, he was saying that they are also looking outside if there is a partner or something for a stockyard.   (अच्छा, अभी गाजियाबाद ही रख रहे हैं। फिर लुधियाना, फिर JSW का जो यहां पे अपनी यूनिट है, उसी के अंदर होगा या फिर आप अभी बाहर से वो भी देख रहे हो? क्योंकि last time मेरी जब अरुण जी से बात हो रही थी, वो कह रहे थे कि बाहर भी वो देख रहे हैं कि अगर कोई stockyard के लिए कोई एक partner वगेरा कुछ।)\n[108s] AGENT: Exactly that. What we are doing is, the cutters, you know, with them, service center, V-Ram and all that, we will keep the material there after ordering coils from there.   (वही वही वही। अपन क्या कर रहे हैं, जो cutter होते हैं ना, उनके पास, service center, V-Ram ये वो, उधर रखेंगे मटेरियल तीन से coil मंगा के।)\n[110s] CUSTOMER: Yes yes, service center, V-Ram and all that. Yes yes.   (हां जी हां जी, service center, V-Ram ये वो। हां जी हां जी।)\n[114s] CUSTOMER: Okay, so has the cutter been finalized for this space yet?   (अच्छा, तो cutter finalize हो गया आपका इस space के लिए अभी?)\n[116s] AGENT: Right now sir, just last week Gaurav ji had a meeting.   (अभी सर, पिछले हफ्ते ही मीटिंग तो की थी गौरव जी ने।)\n[118s] CUSTOMER: So maybe it's done. Okay, so with whom is it going on right now? With the Technico people, Sunrise, Shri Ram, if you can tell something.   (तो शायद हो गया। अच्छा जी, तो फिर अभी किनके साथ चल रही है आपकी? ये Technico वालों के साथ, Sunrise, Shri Ram, कुछ अगर आप बता पाओ।)\n[124s] AGENT: I don't know with whom the talks are going on. I can ask them, though.   (वो तो पता नहीं मुझे किनके साथ बात चल रही है। वो तो मैं पूछ सकता हूं खैर उनसे।)\n[128s] CUSTOMER: By the way, remind them about us too. Ours, ours is also a cutter, sir. We also have the same facility.   (वैसे मुझे हमारा भी याद दिलाना। हमारा, हमारा भी cutter ही है जी। हमारा भी वही facility हमारी भी।)\n[132s] AGENT: Oh, you have it in-house?   (अच्छा, in-house है आपके पास?)\n[133s] CUSTOMER: Yes yes, in-house, we have just started our shearing. Within 2500 yards is our standard and 2500 yards is non-standard.   (हां जी हां जी, in-house अभी हमारी shearing अभी शुरू कर दी हुई है। पच्चीस सौ गज के अंदर हमारा स्टैंडर्ड है और पच्चीस सौ गज नॉन-स्टैंडर्ड है।)\n[138s] CUSTOMER: Okay. Yes, all facilities like crane etc. are there inside it, everything.   (अच्छा। हां जी, crane वगेरा की भी सारी facility उसके अंदर है सब कुछ।)\n[141s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[142s] CUSTOMER: Okay. Okay.   (ठीक है। ठीक है।)\n[144s] CUSTOMER: Okay, whatever happens is fine, sir. Any, but if the prices decrease, then you tell me, or if some stock for Ludhiana arrives.   (चलो, जो भी होगा वो तो ठीक है जी। कोई, but अगर prices कुछ कम होंगे तो आप मेरेको बताना या लुधियाना का कुछ stock आएगा ना तो।)\n[148s] AGENT: Hmm hmm hmm. No, look at the stock, I do have the Ghaziabad stock with me.   (हम्म हम्म हम्म। नहीं, stock तो देखो, मेरा गाजियाबाद का तो रहता है मेरे पास।)\n[150s] CUSTOMER: From Ghaziabad, it won't be viable, sir. That will cost twelve rupees, it will cost around twelve rupees. Then it won't be viable at all.   (गाजियाबाद से तो पड़ता नहीं आएगा जी। वो बारह रुपये पड़ जाना है, करीब-करीब बारह रुपये पड़ जाना है। वो फिर पड़ता ही नहीं आएगा वो तो।)\n[154s] AGENT: On that, I can give a cashback of two-fifty, three-fifty more at today's rate. But still, how much will it come to for you, one seventy...   (उसपे मैं ढाई, साढ़े तीन सौ तक का cash back और दे सकता हूं आज के रेट में। लेकिन फिर भी कितना बैठेगा आपको, एक सत्तर...)\n[158s] CUSTOMER: No, I am telling you the same thing, I am getting it for fifty-nine five hundred in Ludhiana right now.   (नहीं, मैं आपको कह वही कह रहा हूं ना, मेरेको फिफ्टी नाइन फाइव हंड्रेड तो लुधियाना मिल जा रहा है अभी।)\n[161s] AGENT: Oh sir, which one? A Tata one?   (अरे सर, कौनसा? Tata का एक?)\n[163s] CUSTOMER: Tata's only, yes, Tata's only. Or the dealers they have, so many, otherwise in the secondary, second-hand market, you get everything.   (Tata का ही, हां जी Tata का ही। या dealers हैं जो इनके इतने, बाकी secondary, second-hand market में सब मिल जाता है वो तो।)\n[167s] AGENT: JJD.\n[168s] CUSTOMER: Okay.   (ठीक है।)\n[169s] AGENT: Okay, if it reduces, I will tell you something.   (चलो, कम होता है तो मैं कुछ बताता हूं आपको।)\n[172s] CUSTOMER: Okay sir, okay. Thank you, sir.   (ठीक है जी, ठीक है। शुक्रिया जी।)\n[173s] AGENT: Okay, okay okay.   (चलो, okay okay.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 62,
  "connected": 1,
  "audio_notes": "clear: The recording begins with a pre-recorded Gujarati message before the main Hindi/English conversation starts. The customer's voice is slightly more distant than the agent's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "62 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed several key discovery questions, such as their monthly consumption, which would have helped you understand the size of the opportunity. When a customer has a strong price objection, use discovery to find other pain points like quality or delivery speed that you can solve.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Customer requires material ex-Ludhiana, but agent confirms stock is only available in Ghaziabad, with a Ludhiana stockpoint planned in 2-3 months.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a cutter in Ludhiana, inquired about the price of HR coil. The agent offered material from the Ghaziabad stockyard, but the customer rejected it due to high freight costs, stating they could source Tata material locally for a much lower landed price. The agent was unable to serve the customer's location directly and the call ended with a vague promise to follow up if prices decrease.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, I am calling from the JSW One platform\", \"comment\": \"Agent identified themself and JSW One but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you had some requirement for HR coil, so regarding that\", \"comment\": \"Agent correctly identified the customer's prior interest and immediately engaged on that topic, which led to a price discussion.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Ours, ours is also a cutter, sir.\", \"comment\": \"Agent only discovered what the customer manufactures and their current supplier (Tata); missed 4 other key discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"On that, I can give a cashback of two-fifty, three-fifty more at today's rate.\", \"comment\": \"The customer's main concern was price, and the agent attempted to address it by discussing freight and offering a cashback.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent failed to capture key requirement details like thickness, width, or quantity, focusing only on grade and location.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, if it reduces, I will tell you something.\", \"comment\": \"The call ended with a vague, non-committal statement, not a specific next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed several key discovery questions, such as their monthly consumption, which would have helped you understand the size of the opportunity. When a customer has a strong price objection, use discovery to find other pain points like quality or delivery speed that you can solve.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer requires material ex-Ludhiana, but agent confirms stock is only available in Ghaziabad, with a Ludhiana stockpoint planned in 2-3 months.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"I am getting it for fifty-nine five hundred in Ludhiana right now.\", \"response\": \"On that, I can give a cashback of two-fifty, three-fifty more at today's rate.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"if there's a need, I have the number of your people who are here in Ludhiana.\", \"response\": \"\"}], \"call_summary\": \"The customer, a cutter in Ludhiana, inquired about the price of HR coil. The agent offered material from the Ghaziabad stockyard, but the customer rejected it due to high freight costs, stating they could source Tata material locally for a much lower landed price. The agent was unable to serve the customer's location directly and the call ended with a vague promise to follow up if prices decrease.\"}",
  "error": null,
  "latency_ms": 38074,
  "input_tokens": 5572,
  "output_tokens": 998,
  "created_at": "2026-09-25 11:23:10",
  "sentiment": "positive",
  "sentiment_score": 0.459,
  "sentiment_confidence": "high",
  "pos": 33,
  "neg": 4,
  "lex_hits": 44,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.434,
  "agent_talk_sec": 72.2,
  "customer_talk_sec": 94.1,
  "dead_air_sec": 130.7,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 283.4,
  "interruptions": 1,
  "agent_turns": 31,
  "customer_turns": 31,
  "discovery_qs": 6,
  "words_agent": 341,
  "words_customer": 493,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878148491",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "21112178878148491",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.53,
      "end_s": 5.83,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878148491",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.03,
      "end_s": 6.33,
      "text_en": "Hello, yes ji.",
      "text_native": "Hello, हां जी जी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.57,
      "end_s": 9.04,
      "text_en": "Uh, yes sir. Kartikeya was speaking from JSW One.",
      "text_native": "अह हां जी सर। कार्तिकेय बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.23,
      "end_s": 9.58,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 13.0,
      "text_en": "Uh sir, you had some requirement for HR coil, so regarding that",
      "text_native": "अह सर ये आपका HR coil का कुछ रिक्वायरमेंट था तो उस पर"
    },
    {
      "ucid": "21112178878148491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 14.84,
      "text_en": "Yes yes, what would be its price right now?",
      "text_native": "हां जी हां जी, price क्या चल रहा होगा अभी उसका?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 18.04,
      "text_en": "The price right now, this is yours, what, you need it in Ludhiana, right?",
      "text_native": "Price अभी, ये अपना, क्या लुधियाने में चाहिए ना?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.3,
      "end_s": 19.54,
      "text_en": "Yes yes, ex-Ludhiana.",
      "text_native": "हां जी हां जी, ex-Ludhiana."
    },
    {
      "ucid": "21112178878148491",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.54,
      "end_s": 22.5,
      "text_en": "Umm sir, look, I have it in Ghaziabad, for sixty seven hundred.",
      "text_native": "उम् सर देखो मेरे पास ना गाजियाबाद में है, साठ सात सौ में।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 25.0,
      "text_en": "For sixty seven hundred, and how much freight will be added on top of that then?",
      "text_native": "साठ सात सौ में और उसके ऊपर freight कितना लग जाएगा फिर?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 26.2,
      "text_en": "Consider it one rupee.",
      "text_native": "एक रुपया मान लो आप।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 29.5,
      "text_en": "One rupee? No, this will be too much. [inaudible]",
      "text_native": "एक रुपया? नहीं, ये तो बहुत ज्यादा हो जाएगा। [inaudible]"
    },
    {
      "ucid": "21112178878148491",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 31.8,
      "text_en": "Do you take E250 grade or do you take that, GR2?",
      "text_native": "E250 grade लेते हो आप या वो लेते हो, GR2?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 38.5,
      "text_en": "Ours is actually our own, we use it, we also use grade one, 208, 2, E250 is also used, E350 is also used.",
      "text_native": "हमारी actually खुद की हमारे लग जाता है, हमारा grade one भी लग जाता है, 208, 2, E250 भी लग जाता है, E350 भी लग जाता है।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.5,
      "end_s": 39.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 16,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 44.5,
      "text_en": "But the price in this, right now, right now in Ludhiana, ex-Ludhiana if I tell you, I can get it for fifty-nine five hundred right now.",
      "text_native": "लेकिन price इसमें तो अभी, अभी तो लुधियाना में, ex-Ludhiana में अगर बोलूं आपको, मेरेको फिफ्टी नाइन फाइव हंड्रेड में मिल जाएगा अभी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 17,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 46.5,
      "text_en": "You won't get it for fifty-nine five hundred.",
      "text_native": "फिफ्टी नाइन फाइव हंड्रेड में तो नहीं मिलेगा।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 18,
      "speaker": "customer",
      "start_s": 46.8,
      "end_s": 50.5,
      "text_en": "Okay. The price hike that was supposed to happen from your side, has it happened or is it yet to happen?",
      "text_native": "ठीक है। अभी आपकी जो price hike होनी थी वो हो चुकी है या अभी होनी है अभी और?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 19,
      "speaker": "agent",
      "start_s": 50.5,
      "end_s": 52.8,
      "text_en": "Right now, like the other plants that had to do a price hike, they have done it.",
      "text_native": "अभी जैसे बाकी plant ने जो price hike करनी थी, कर चुके हैं।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 53.5,
      "text_en": "Yes yes yes yes.",
      "text_native": "हां हां हां हां।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 21,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 55.0,
      "text_en": "Price hike will happen, it has also gone down today.",
      "text_native": "Price hike होगी, आज down भी हुई है।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 22,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 59.0,
      "text_en": "Two hundred, three hundred, first Ludhiana's market decreased, then our Delhi's also decreased.",
      "text_native": "दो सौ तीन सौ पहले लुधियाना का मार्केट कम हुआ, फिर अपना दिल्ली का भी कम हुआ।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 23,
      "speaker": "customer",
      "start_s": 59.3,
      "end_s": 63.0,
      "text_en": "Oh, I see. So then what about you, does it seem like on the 10th the rate will be increased again, will you increase something or not, is there no intimation yet?",
      "text_native": "अच्छा जी। तो फिर आपका क्या, लग रहा है दस तारीख को रेट दोबारा बढ़ाएंगे, कुछ बढ़ाएंगे या फिर नहीं, अभी कुछ इंटिमेशन नहीं है?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 24,
      "speaker": "agent",
      "start_s": 63.0,
      "end_s": 67.0,
      "text_en": "On that, sir, I can't say anything because on Saturday the internal news was that it will increase, and then today it decreased.",
      "text_native": "उसपे सर मैं कुछ बोल नहीं सकता क्योंकि Saturday को ये इंटरनल था कि बढ़ेगा और फिर आज कम हो गया।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 25,
      "speaker": "customer",
      "start_s": 67.0,
      "end_s": 67.5,
      "text_en": "Oh, I see.",
      "text_native": "अच्छा जी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 26,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 69.8,
      "text_en": "So, don't know anything about the market right now.",
      "text_native": "तो मार्केट का अभी पता नहीं कुछ।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 27,
      "speaker": "customer",
      "start_s": 70.2,
      "end_s": 75.5,
      "text_en": "Okay, fine. Anyway, the price is a bit high right now. But no problem, if there's a need, I have the number of your people who are here in Ludhiana.",
      "text_native": "चलो, ठीक है जी। वैसे अभी तो price अभी थोड़ी वो ज्यादा है। But कोई बात नहीं, जरूरत होगी तो मेरे पास है यहां पे जो लुधियाना में भी आपके हैं, उनका नंबर है मेरे पास।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 28,
      "speaker": "agent",
      "start_s": 75.5,
      "end_s": 76.5,
      "text_en": "Oh, okay. That",
      "text_native": "अच्छा अच्छा। वो"
    },
    {
      "ucid": "21112178878148491",
      "idx": 29,
      "speaker": "customer",
      "start_s": 76.5,
      "end_s": 77.0,
      "text_en": "What's his name? Arun",
      "text_native": "क्या नाम है उनका? अरुण"
    },
    {
      "ucid": "21112178878148491",
      "idx": 30,
      "speaker": "agent",
      "start_s": 77.0,
      "end_s": 80.0,
      "text_en": "His name is Arun, what was his name? I don't know that. There must be some people like that there.",
      "text_native": "अरुण नाम है, क्या नाम था उनका? वो तो पता नहीं मुझे। वहां पे ऐसे ही बंदे होंगे कुछ।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 31,
      "speaker": "customer",
      "start_s": 80.0,
      "end_s": 83.0,
      "text_en": "He had come newly from JSW One's side here. His name is Arun Kumar.",
      "text_native": "JSW One की साइड से नए आए थे वो यहां पे। अरुण कुमार नाम है उनका।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 32,
      "speaker": "agent",
      "start_s": 83.0,
      "end_s": 85.5,
      "text_en": "Oh, okay. Yes, yes, Arun Kumar. Yes, Arun Kumar.",
      "text_native": "अच्छा अच्छा। हां जी हां, अरुण कुमार। हां, अरुण कुमार।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 33,
      "speaker": "customer",
      "start_s": 85.5,
      "end_s": 91.0,
      "text_en": "Yes, yes, I do talk to him. Anyway, if you have your stock list right now, if you could share the stock list.",
      "text_native": "हां जी हां जी, उनसे तो मेरी हो जाती है बात। वैसे अगर आपके पास अगर stock list पड़ी हो अपनी अभी, तो अगर आप stock list share कर सकें।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 34,
      "speaker": "agent",
      "start_s": 91.0,
      "end_s": 91.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 35,
      "speaker": "customer",
      "start_s": 91.8,
      "end_s": 93.5,
      "text_en": "The one that is ex-Ludhiana, only that one.",
      "text_native": "जो ex-Ludhiana है, सिर्फ उसकी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 36,
      "speaker": "agent",
      "start_s": 93.8,
      "end_s": 98.0,
      "text_en": "In Ludhiana, sir, we will start the material in two-three months. Right now, we are only keeping it in Ghaziabad.",
      "text_native": "लुधियाने में ना सर अभी माल चालू करेंगे दो-तीन महीने में। अभी तो गाजियाबाद ही रख रहे हैं।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 37,
      "speaker": "customer",
      "start_s": 98.3,
      "end_s": 108.0,
      "text_en": "Okay, you are only keeping it in Ghaziabad for now. Then Ludhiana, then the JSW unit that is here, will it be inside that or are you also looking outside? Because last time when I was talking to Arun ji, he was saying that they are also looking outside if there is a partner or something for a stockyard.",
      "text_native": "अच्छा, अभी गाजियाबाद ही रख रहे हैं। फिर लुधियाना, फिर JSW का जो यहां पे अपनी यूनिट है, उसी के अंदर होगा या फिर आप अभी बाहर से वो भी देख रहे हो? क्योंकि last time मेरी जब अरुण जी से बात हो रही थी, वो कह रहे थे कि बाहर भी वो देख रहे हैं कि अगर कोई stockyard के लिए कोई एक partner वगेरा कुछ।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 38,
      "speaker": "agent",
      "start_s": 108.0,
      "end_s": 114.5,
      "text_en": "Exactly that. What we are doing is, the cutters, you know, with them, service center, V-Ram and all that, we will keep the material there after ordering coils from there.",
      "text_native": "वही वही वही। अपन क्या कर रहे हैं, जो cutter होते हैं ना, उनके पास, service center, V-Ram ये वो, उधर रखेंगे मटेरियल तीन से coil मंगा के।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 39,
      "speaker": "customer",
      "start_s": 110.0,
      "end_s": 112.5,
      "text_en": "Yes yes, service center, V-Ram and all that. Yes yes.",
      "text_native": "हां जी हां जी, service center, V-Ram ये वो। हां जी हां जी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 40,
      "speaker": "customer",
      "start_s": 114.5,
      "end_s": 116.0,
      "text_en": "Okay, so has the cutter been finalized for this space yet?",
      "text_native": "अच्छा, तो cutter finalize हो गया आपका इस space के लिए अभी?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 41,
      "speaker": "agent",
      "start_s": 116.0,
      "end_s": 118.5,
      "text_en": "Right now sir, just last week Gaurav ji had a meeting.",
      "text_native": "अभी सर, पिछले हफ्ते ही मीटिंग तो की थी गौरव जी ने।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 42,
      "speaker": "customer",
      "start_s": 118.5,
      "end_s": 124.0,
      "text_en": "So maybe it's done. Okay, so with whom is it going on right now? With the Technico people, Sunrise, Shri Ram, if you can tell something.",
      "text_native": "तो शायद हो गया। अच्छा जी, तो फिर अभी किनके साथ चल रही है आपकी? ये Technico वालों के साथ, Sunrise, Shri Ram, कुछ अगर आप बता पाओ।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 43,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 127.5,
      "text_en": "I don't know with whom the talks are going on. I can ask them, though.",
      "text_native": "वो तो पता नहीं मुझे किनके साथ बात चल रही है। वो तो मैं पूछ सकता हूं खैर उनसे।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 44,
      "speaker": "customer",
      "start_s": 128.0,
      "end_s": 132.0,
      "text_en": "By the way, remind them about us too. Ours, ours is also a cutter, sir. We also have the same facility.",
      "text_native": "वैसे मुझे हमारा भी याद दिलाना। हमारा, हमारा भी cutter ही है जी। हमारा भी वही facility हमारी भी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 45,
      "speaker": "agent",
      "start_s": 132.0,
      "end_s": 133.0,
      "text_en": "Oh, you have it in-house?",
      "text_native": "अच्छा, in-house है आपके पास?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 46,
      "speaker": "customer",
      "start_s": 133.0,
      "end_s": 138.0,
      "text_en": "Yes yes, in-house, we have just started our shearing. Within 2500 yards is our standard and 2500 yards is non-standard.",
      "text_native": "हां जी हां जी, in-house अभी हमारी shearing अभी शुरू कर दी हुई है। पच्चीस सौ गज के अंदर हमारा स्टैंडर्ड है और पच्चीस सौ गज नॉन-स्टैंडर्ड है।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 47,
      "speaker": "customer",
      "start_s": 138.5,
      "end_s": 141.0,
      "text_en": "Okay. Yes, all facilities like crane etc. are there inside it, everything.",
      "text_native": "अच्छा। हां जी, crane वगेरा की भी सारी facility उसके अंदर है सब कुछ।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 48,
      "speaker": "agent",
      "start_s": 141.0,
      "end_s": 141.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 49,
      "speaker": "customer",
      "start_s": 142.0,
      "end_s": 143.5,
      "text_en": "Okay. Okay.",
      "text_native": "ठीक है। ठीक है।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 50,
      "speaker": "customer",
      "start_s": 143.8,
      "end_s": 148.0,
      "text_en": "Okay, whatever happens is fine, sir. Any, but if the prices decrease, then you tell me, or if some stock for Ludhiana arrives.",
      "text_native": "चलो, जो भी होगा वो तो ठीक है जी। कोई, but अगर prices कुछ कम होंगे तो आप मेरेको बताना या लुधियाना का कुछ stock आएगा ना तो।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 51,
      "speaker": "agent",
      "start_s": 148.0,
      "end_s": 150.0,
      "text_en": "Hmm hmm hmm. No, look at the stock, I do have the Ghaziabad stock with me.",
      "text_native": "हम्म हम्म हम्म। नहीं, stock तो देखो, मेरा गाजियाबाद का तो रहता है मेरे पास।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 52,
      "speaker": "customer",
      "start_s": 150.5,
      "end_s": 154.0,
      "text_en": "From Ghaziabad, it won't be viable, sir. That will cost twelve rupees, it will cost around twelve rupees. Then it won't be viable at all.",
      "text_native": "गाजियाबाद से तो पड़ता नहीं आएगा जी। वो बारह रुपये पड़ जाना है, करीब-करीब बारह रुपये पड़ जाना है। वो फिर पड़ता ही नहीं आएगा वो तो।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 53,
      "speaker": "agent",
      "start_s": 154.0,
      "end_s": 158.0,
      "text_en": "On that, I can give a cashback of two-fifty, three-fifty more at today's rate. But still, how much will it come to for you, one seventy...",
      "text_native": "उसपे मैं ढाई, साढ़े तीन सौ तक का cash back और दे सकता हूं आज के रेट में। लेकिन फिर भी कितना बैठेगा आपको, एक सत्तर..."
    },
    {
      "ucid": "21112178878148491",
      "idx": 54,
      "speaker": "customer",
      "start_s": 158.0,
      "end_s": 161.0,
      "text_en": "No, I am telling you the same thing, I am getting it for fifty-nine five hundred in Ludhiana right now.",
      "text_native": "नहीं, मैं आपको कह वही कह रहा हूं ना, मेरेको फिफ्टी नाइन फाइव हंड्रेड तो लुधियाना मिल जा रहा है अभी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 55,
      "speaker": "agent",
      "start_s": 161.0,
      "end_s": 162.5,
      "text_en": "Oh sir, which one? A Tata one?",
      "text_native": "अरे सर, कौनसा? Tata का एक?"
    },
    {
      "ucid": "21112178878148491",
      "idx": 56,
      "speaker": "customer",
      "start_s": 162.8,
      "end_s": 167.0,
      "text_en": "Tata's only, yes, Tata's only. Or the dealers they have, so many, otherwise in the secondary, second-hand market, you get everything.",
      "text_native": "Tata का ही, हां जी Tata का ही। या dealers हैं जो इनके इतने, बाकी secondary, second-hand market में सब मिल जाता है वो तो।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 57,
      "speaker": "agent",
      "start_s": 167.0,
      "end_s": 167.5,
      "text_en": "JJD.",
      "text_native": "JJD."
    },
    {
      "ucid": "21112178878148491",
      "idx": 58,
      "speaker": "customer",
      "start_s": 168.0,
      "end_s": 168.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 59,
      "speaker": "agent",
      "start_s": 169.0,
      "end_s": 172.0,
      "text_en": "Okay, if it reduces, I will tell you something.",
      "text_native": "चलो, कम होता है तो मैं कुछ बताता हूं आपको।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 60,
      "speaker": "customer",
      "start_s": 172.0,
      "end_s": 173.0,
      "text_en": "Okay sir, okay. Thank you, sir.",
      "text_native": "ठीक है जी, ठीक है। शुक्रिया जी।"
    },
    {
      "ucid": "21112178878148491",
      "idx": 61,
      "speaker": "agent",
      "start_s": 173.0,
      "end_s": 174.0,
      "text_en": "Okay, okay okay.",
      "text_native": "चलो, okay okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178878148491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, I am calling from the JSW One platform",
      "comment": "Agent identified themself and JSW One but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178878148491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, you had some requirement for HR coil, so regarding that",
      "comment": "Agent correctly identified the customer's prior interest and immediately engaged on that topic, which led to a price discussion."
    },
    {
      "ucid": "21112178878148491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Ours, ours is also a cutter, sir.",
      "comment": "Agent only discovered what the customer manufactures and their current supplier (Tata); missed 4 other key discovery questions."
    },
    {
      "ucid": "21112178878148491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "On that, I can give a cashback of two-fifty, three-fifty more at today's rate.",
      "comment": "The customer's main concern was price, and the agent attempted to address it by discussing freight and offering a cashback."
    },
    {
      "ucid": "21112178878148491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent failed to capture key requirement details like thickness, width, or quantity, focusing only on grade and location."
    },
    {
      "ucid": "21112178878148491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, if it reduces, I will tell you something.",
      "comment": "The call ended with a vague, non-committal statement, not a specific next step like a quote or a scheduled callback."
    }
  ],
  "objections": [
    {
      "ucid": "21112178878148491",
      "obj_type": "price",
      "state": "handled",
      "evidence": "I am getting it for fifty-nine five hundred in Ludhiana right now.",
      "response": "On that, I can give a cashback of two-fifty, three-fifty more at today's rate."
    },
    {
      "ucid": "21112178878148491",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "if there's a need, I have the number of your people who are here in Ludhiana.",
      "response": ""
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}