Call 21112178878126931 2026-09-07 · Ronak Mehta · 2:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | supply_led (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +2/−2
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak or if it was a good time, instead jumping directly to the requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; he immediately asked about the customer's requirement after the introduction.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked what the customer manufactures and the end application, falling short of the 3-question threshold for a partial pass.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any requirement for HR sheet this month for procurement?
Summary
The agent contacted a lead from a food processing company about an HR sheet requirement. The customer explained that the project, a mezzanine floor, had been cancelled as the design was changed to use concrete. The agent identified a potential future need in 3-4 months for a new shed but failed to set a specific follow-up action.
Coaching
You need to start your calls by asking for permission to speak and then delivering the supply-led hook before asking about requirements; this will warm up the customer and improve your chances of a conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak or if it was a good time, instead jumping directly to the requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; he immediately asked about the customer's requirement after the introduction. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Okay. What do you manufacture, by the way? The agent only asked what the customer manufactures and the end application, falling short of the 3-question threshold for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the customer confirmed they had no immediate requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for HR sheet this month for procurement? The agent successfully asked for the current requirement, which the customer confirmed was delayed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent closed with a vague "I'll stay in touch" instead of a specific, committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.434 | 30.7s | 40.1s | 95.2s | 4.5s | 287.3 | 0 | 17 | 16 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello.
हेलो
customer
6.1s
Hello.
हेलो
agent
6.9s
Am I speaking with Rohit ji?
रोहित जी से बात हुई है?
customer
8.0s
Yes.
हां जी।
agent
8.6s
Yes, this is Ronak sir speaking from JSW One. Do you have any requirement for HR sheet this month for procurement?
जी, रौनक सर बात कर रहा हूं JSW One से। कुछ अभी रिक्वायरमेंट आ रही है आपकी HR sheet में ये मंथ के लिए प्रोक्योरमेंट?
customer
13.2s
No, the requirement has changed now. It was there before, now it's a bit delayed.
नहीं, अभी ना रिक्वायरमेंट चेंज हो गई थी। पहले थी, अभी थोड़ा डिले हो गया।
agent
17.0s
Okay. So which product do you deal in? Do you also deal in other products like CR or something else?
ओके। तो आप कौनसा प्रोडक्ट में डील करते हैं? अलग CR में या ऐसे कुछ दूसरे प्रोडक्ट्स पर भी करते हैं?
customer
22.3s
No, for now it was just that, there's nothing else, sir.
नहीं, ये अभी तो वही थी, अभी और कोई नहीं है सर।
agent
24.3s
So by when can these inquiries of yours open up again?
तो ये कब तक की वापस ओपन हो सकती है ये वाली इंक्वायरीज आपकी?
customer
27.4s
Right now, the plan itself has changed in it, so it's a bit late. I mean, if it happens, we'll call. Right now, the chances are a bit low.
अभी थोड़ा उसमें ना प्लान ही चेंज हुआ है तो अभी थोड़ा सा लेट ही है। मतलब होएगी तो रिंग कर लेंगे। अभी थोड़ा सा मतलब चांस कम ही है।
agent
33.6s
How much, specifically how many days?
कितना, स्पेसिफिक कितना डेज?
customer
35.2s
No, some changes are happening in it, where that... the thing that was supposed to be done, right? So in its place, that, uh, PCC lenter is coming, so because of that.
नहीं, उसमें कुछ वो चेंजेज हो रही है जहां पे वो जो चीज करनी थी ना, तो उसकी जगह वो uh PCC का लेंटर आ रहा है तो उसके कारण।
agent
41.5s
Oh, okay.
अच्छा।
customer
42.3s
Yes.
हां जी।
agent
42.8s
Sir, if there's anything, please let me know, okay?
सर, ये कुछ रहेगा तो बताइएगा, ओके?
customer
44.8s
Okay.
ठीक है जी।
agent
45.6s
Okay. What do you manufacture, by the way?
ओके। आप क्या मैन्युफैक्चर करते हो वैसे?
customer
47.9s
Ours is, uh, food items, pulses etc., dry fruits, related to that.
हमारा तो वो uh फूड आइटम्स हैं, पल्सेस वगैरह हैं, ड्राई फ्रूट्स हैं, उससे रिलेटेड।
agent
52.7s
Okay. So in that, this... I mean, what... what product do you make from this?
ओके। तो उसमें ये उसका मतलब उसका क्या इसका क्या प्रोडक्ट बनाते हैं आप?
customer
55.4s
This is not a product, this was basically... in between, we had to install flooring by putting channels.
ये प्रोडक्ट नहीं, ये तो बेसिकली वो बीच में अगर चैनल्स लगा के एक फ्लोरिंग आनी करनी थी हमने।
agent
59.9s
Okay.
ओके।
customer
60.6s
Yes.
हां जी।
agent
61.1s
Alright.
ठीक है।
customer
61.6s
I mean, a mezzanine floor type was supposed to come in between, that has now been converted into a lenter itself.
मतलब एक बीच में मेजेनाइन फ्लोर टाइप आना था, वो अब लेंटर में ही कन्वर्ट हो गया।
agent
65.4s
Oh, so that's not being made now, basically?
अच्छा, तो वो नहीं बन रहा है अभी क्या, बेसिकली?
customer
67.8s
No, they took it into that, right? Took it into the lenter, by doing that.
नहीं, उसको वो उसमें ले गए ना, लेंटर में ले गए, वो करके।
agent
70.8s
Oh, okay.
अच्छा।
customer
71.6s
Yes.
हां जी।
agent
72.1s
Alright sir, I'll stay in touch with you. Uh, can something happen next month?
ठीक है सर, आप से आप से टच में रहता हूं मैं। एक नेक्स्ट मंथ कुछ हो सकता है?
customer
75.9s
No sir, not now, I will let you know. Right now, uh, a new shed of ours is being built, then we will need profile sheets and pipes etc., I will tell you then. Right now, for three-four months
नहीं सर, अभी नहीं, अभी मैं आपको बता दूंगा। अभी तो uh नया एक हमारा शेड बन रहा है, तब प्रोफाइल शीट्स और पाइप्स वगैरह चाहिए होंगी, वो तब मैं बताऊंगा आपको। अभी तो तीन-चार महीने
agent
82.8s
Okay. If you need structural steel sheets, let me know. I have pinged you on WhatsApp.
अच्छा। स्ट्रक्चरल स्टील शीट्स में चाहिए रहेगा तो बताइएगा। मैंने आपको WhatsApp पे पिंग करके रखा है।
customer
86.1s
Okay.
ठीक है जी।
agent
87.2s
Alright? Okay sir, thank you sir.
ठीक है? ओके सर, थैंक यू सर।