{
  "ucid": "21112178878126931",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:11:09",
  "end_time": "2026-09-07 17:13:55",
  "duration_sec": 166,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfb76101880b723da222bb9221bbdf3e7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 681,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878126931__DIAfb76101880b723da222bb9221bbdf3e7.mp3",
  "audio_bytes": 455760,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 151.92,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello.   (हेलो)\n[6s] CUSTOMER: Hello.   (हेलो)\n[7s] AGENT: Am I speaking with Rohit ji?   (रोहित जी से बात हुई है?)\n[8s] CUSTOMER: Yes.   (हां जी।)\n[9s] AGENT: Yes, this is Ronak sir speaking from JSW One. Do you have any requirement for HR sheet this month for procurement?   (जी, रौनक सर बात कर रहा हूं JSW One से। कुछ अभी रिक्वायरमेंट आ रही है आपकी HR sheet में ये मंथ के लिए प्रोक्योरमेंट?)\n[13s] CUSTOMER: No, the requirement has changed now. It was there before, now it's a bit delayed.   (नहीं, अभी ना रिक्वायरमेंट चेंज हो गई थी। पहले थी, अभी थोड़ा डिले हो गया।)\n[17s] AGENT: Okay. So which product do you deal in? Do you also deal in other products like CR or something else?   (ओके। तो आप कौनसा प्रोडक्ट में डील करते हैं? अलग CR में या ऐसे कुछ दूसरे प्रोडक्ट्स पर भी करते हैं?)\n[22s] CUSTOMER: No, for now it was just that, there's nothing else, sir.   (नहीं, ये अभी तो वही थी, अभी और कोई नहीं है सर।)\n[24s] AGENT: So by when can these inquiries of yours open up again?   (तो ये कब तक की वापस ओपन हो सकती है ये वाली इंक्वायरीज आपकी?)\n[27s] CUSTOMER: Right now, the plan itself has changed in it, so it's a bit late. I mean, if it happens, we'll call. Right now, the chances are a bit low.   (अभी थोड़ा उसमें ना प्लान ही चेंज हुआ है तो अभी थोड़ा सा लेट ही है। मतलब होएगी तो रिंग कर लेंगे। अभी थोड़ा सा मतलब चांस कम ही है।)\n[34s] AGENT: How much, specifically how many days?   (कितना, स्पेसिफिक कितना डेज?)\n[35s] CUSTOMER: No, some changes are happening in it, where that... the thing that was supposed to be done, right? So in its place, that, uh, PCC lenter is coming, so because of that.   (नहीं, उसमें कुछ वो चेंजेज हो रही है जहां पे वो जो चीज करनी थी ना, तो उसकी जगह वो uh PCC का लेंटर आ रहा है तो उसके कारण।)\n[42s] AGENT: Oh, okay.   (अच्छा।)\n[42s] CUSTOMER: Yes.   (हां जी।)\n[43s] AGENT: Sir, if there's anything, please let me know, okay?   (सर, ये कुछ रहेगा तो बताइएगा, ओके?)\n[45s] CUSTOMER: Okay.   (ठीक है जी।)\n[46s] AGENT: Okay. What do you manufacture, by the way?   (ओके। आप क्या मैन्युफैक्चर करते हो वैसे?)\n[48s] CUSTOMER: Ours is, uh, food items, pulses etc., dry fruits, related to that.   (हमारा तो वो uh फूड आइटम्स हैं, पल्सेस वगैरह हैं, ड्राई फ्रूट्स हैं, उससे रिलेटेड।)\n[53s] AGENT: Okay. So in that, this... I mean, what... what product do you make from this?   (ओके। तो उसमें ये उसका मतलब उसका क्या इसका क्या प्रोडक्ट बनाते हैं आप?)\n[55s] CUSTOMER: This is not a product, this was basically... in between, we had to install flooring by putting channels.   (ये प्रोडक्ट नहीं, ये तो बेसिकली वो बीच में अगर चैनल्स लगा के एक फ्लोरिंग आनी करनी थी हमने।)\n[60s] AGENT: Okay.   (ओके।)\n[61s] CUSTOMER: Yes.   (हां जी।)\n[61s] AGENT: Alright.   (ठीक है।)\n[62s] CUSTOMER: I mean, a mezzanine floor type was supposed to come in between, that has now been converted into a lenter itself.   (मतलब एक बीच में मेजेनाइन फ्लोर टाइप आना था, वो अब लेंटर में ही कन्वर्ट हो गया।)\n[65s] AGENT: Oh, so that's not being made now, basically?   (अच्छा, तो वो नहीं बन रहा है अभी क्या, बेसिकली?)\n[68s] CUSTOMER: No, they took it into that, right? Took it into the lenter, by doing that.   (नहीं, उसको वो उसमें ले गए ना, लेंटर में ले गए, वो करके।)\n[71s] AGENT: Oh, okay.   (अच्छा।)\n[72s] CUSTOMER: Yes.   (हां जी।)\n[72s] AGENT: Alright sir, I'll stay in touch with you. Uh, can something happen next month?   (ठीक है सर, आप से आप से टच में रहता हूं मैं। एक नेक्स्ट मंथ कुछ हो सकता है?)\n[76s] CUSTOMER: No sir, not now, I will let you know. Right now, uh, a new shed of ours is being built, then we will need profile sheets and pipes etc., I will tell you then. Right now, for three-four months   (नहीं सर, अभी नहीं, अभी मैं आपको बता दूंगा। अभी तो uh नया एक हमारा शेड बन रहा है, तब प्रोफाइल शीट्स और पाइप्स वगैरह चाहिए होंगी, वो तब मैं बताऊंगा आपको। अभी तो तीन-चार महीने)\n[83s] AGENT: Okay. If you need structural steel sheets, let me know. I have pinged you on WhatsApp.   (अच्छा। स्ट्रक्चरल स्टील शीट्स में चाहिए रहेगा तो बताइएगा। मैंने आपको WhatsApp पे पिंग करके रखा है।)\n[86s] CUSTOMER: Okay.   (ठीक है जी।)\n[87s] AGENT: Alright? Okay sir, thank you sir.   (ठीक है? ओके सर, थैंक यू सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: No significant audio issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "33 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You need to start your calls by asking for permission to speak and then delivering the supply-led hook before asking about requirements; this will warm up the customer and improve your chances of a conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a food processing company about an HR sheet requirement. The customer explained that the project, a mezzanine floor, had been cancelled as the design was changed to use concrete. The agent identified a potential future need in 3-4 months for a new shed but failed to set a specific follow-up action.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak or if it was a good time, instead jumping directly to the requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; he immediately asked about the customer's requirement after the introduction.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Okay. What do you manufacture, by the way?\", \"comment\": \"The agent only asked what the customer manufactures and the end application, falling short of the 3-question threshold for a partial pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the customer confirmed they had no immediate requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR sheet this month for procurement?\", \"comment\": \"The agent successfully asked for the current requirement, which the customer confirmed was delayed.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent closed with a vague \\\"I'll stay in touch\\\" instead of a specific, committed next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to start your calls by asking for permission to speak and then delivering the supply-led hook before asking about requirements; this will warm up the customer and improve your chances of a conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a food processing company about an HR sheet requirement. The customer explained that the project, a mezzanine floor, had been cancelled as the design was changed to use concrete. The agent identified a potential future need in 3-4 months for a new shed but failed to set a specific follow-up action.\"}",
  "error": null,
  "latency_ms": 37682,
  "input_tokens": 3853,
  "output_tokens": 732,
  "created_at": "2026-09-25 11:23:18",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.434,
  "agent_talk_sec": 30.7,
  "customer_talk_sec": 40.1,
  "dead_air_sec": 95.2,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 287.3,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 16,
  "discovery_qs": 12,
  "words_agent": 147,
  "words_customer": 200,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878126931",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.07,
      "end_s": 5.53,
      "text_en": "Hello.",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178878126931",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.07,
      "end_s": 6.47,
      "text_en": "Hello.",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178878126931",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.87,
      "end_s": 7.77,
      "text_en": "Am I speaking with Rohit ji?",
      "text_native": "रोहित जी से बात हुई है?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.37,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.57,
      "end_s": 12.7,
      "text_en": "Yes, this is Ronak sir speaking from JSW One. Do you have any requirement for HR sheet this month for procurement?",
      "text_native": "जी, रौनक सर बात कर रहा हूं JSW One से। कुछ अभी रिक्वायरमेंट आ रही है आपकी HR sheet में ये मंथ के लिए प्रोक्योरमेंट?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 16.4,
      "text_en": "No, the requirement has changed now. It was there before, now it's a bit delayed.",
      "text_native": "नहीं, अभी ना रिक्वायरमेंट चेंज हो गई थी। पहले थी, अभी थोड़ा डिले हो गया।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.97,
      "end_s": 21.5,
      "text_en": "Okay. So which product do you deal in? Do you also deal in other products like CR or something else?",
      "text_native": "ओके। तो आप कौनसा प्रोडक्ट में डील करते हैं? अलग CR में या ऐसे कुछ दूसरे प्रोडक्ट्स पर भी करते हैं?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 7,
      "speaker": "customer",
      "start_s": 22.3,
      "end_s": 24.1,
      "text_en": "No, for now it was just that, there's nothing else, sir.",
      "text_native": "नहीं, ये अभी तो वही थी, अभी और कोई नहीं है सर।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 26.6,
      "text_en": "So by when can these inquiries of yours open up again?",
      "text_native": "तो ये कब तक की वापस ओपन हो सकती है ये वाली इंक्वायरीज आपकी?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 9,
      "speaker": "customer",
      "start_s": 27.4,
      "end_s": 33.0,
      "text_en": "Right now, the plan itself has changed in it, so it's a bit late. I mean, if it happens, we'll call. Right now, the chances are a bit low.",
      "text_native": "अभी थोड़ा उसमें ना प्लान ही चेंज हुआ है तो अभी थोड़ा सा लेट ही है। मतलब होएगी तो रिंग कर लेंगे। अभी थोड़ा सा मतलब चांस कम ही है।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 10,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 34.7,
      "text_en": "How much, specifically how many days?",
      "text_native": "कितना, स्पेसिफिक कितना डेज?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 11,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 41.0,
      "text_en": "No, some changes are happening in it, where that... the thing that was supposed to be done, right? So in its place, that, uh, PCC lenter is coming, so because of that.",
      "text_native": "नहीं, उसमें कुछ वो चेंजेज हो रही है जहां पे वो जो चीज करनी थी ना, तो उसकी जगह वो uh PCC का लेंटर आ रहा है तो उसके कारण।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 12,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 41.9,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 13,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 42.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 14,
      "speaker": "agent",
      "start_s": 42.8,
      "end_s": 44.6,
      "text_en": "Sir, if there's anything, please let me know, okay?",
      "text_native": "सर, ये कुछ रहेगा तो बताइएगा, ओके?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 15,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 45.3,
      "text_en": "Okay.",
      "text_native": "ठीक है जी।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 16,
      "speaker": "agent",
      "start_s": 45.6,
      "end_s": 46.9,
      "text_en": "Okay. What do you manufacture, by the way?",
      "text_native": "ओके। आप क्या मैन्युफैक्चर करते हो वैसे?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 17,
      "speaker": "customer",
      "start_s": 47.9,
      "end_s": 52.0,
      "text_en": "Ours is, uh, food items, pulses etc., dry fruits, related to that.",
      "text_native": "हमारा तो वो uh फूड आइटम्स हैं, पल्सेस वगैरह हैं, ड्राई फ्रूट्स हैं, उससे रिलेटेड।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 18,
      "speaker": "agent",
      "start_s": 52.7,
      "end_s": 55.4,
      "text_en": "Okay. So in that, this... I mean, what... what product do you make from this?",
      "text_native": "ओके। तो उसमें ये उसका मतलब उसका क्या इसका क्या प्रोडक्ट बनाते हैं आप?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 19,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 59.6,
      "text_en": "This is not a product, this was basically... in between, we had to install flooring by putting channels.",
      "text_native": "ये प्रोडक्ट नहीं, ये तो बेसिकली वो बीच में अगर चैनल्स लगा के एक फ्लोरिंग आनी करनी थी हमने।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 20,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 60.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 21,
      "speaker": "customer",
      "start_s": 60.6,
      "end_s": 60.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 22,
      "speaker": "agent",
      "start_s": 61.1,
      "end_s": 61.6,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 23,
      "speaker": "customer",
      "start_s": 61.6,
      "end_s": 65.0,
      "text_en": "I mean, a mezzanine floor type was supposed to come in between, that has now been converted into a lenter itself.",
      "text_native": "मतलब एक बीच में मेजेनाइन फ्लोर टाइप आना था, वो अब लेंटर में ही कन्वर्ट हो गया।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 24,
      "speaker": "agent",
      "start_s": 65.4,
      "end_s": 67.4,
      "text_en": "Oh, so that's not being made now, basically?",
      "text_native": "अच्छा, तो वो नहीं बन रहा है अभी क्या, बेसिकली?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 25,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 70.2,
      "text_en": "No, they took it into that, right? Took it into the lenter, by doing that.",
      "text_native": "नहीं, उसको वो उसमें ले गए ना, लेंटर में ले गए, वो करके।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 26,
      "speaker": "agent",
      "start_s": 70.8,
      "end_s": 71.2,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 27,
      "speaker": "customer",
      "start_s": 71.6,
      "end_s": 71.9,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 28,
      "speaker": "agent",
      "start_s": 72.1,
      "end_s": 75.4,
      "text_en": "Alright sir, I'll stay in touch with you. Uh, can something happen next month?",
      "text_native": "ठीक है सर, आप से आप से टच में रहता हूं मैं। एक नेक्स्ट मंथ कुछ हो सकता है?"
    },
    {
      "ucid": "21112178878126931",
      "idx": 29,
      "speaker": "customer",
      "start_s": 75.9,
      "end_s": 82.8,
      "text_en": "No sir, not now, I will let you know. Right now, uh, a new shed of ours is being built, then we will need profile sheets and pipes etc., I will tell you then. Right now, for three-four months",
      "text_native": "नहीं सर, अभी नहीं, अभी मैं आपको बता दूंगा। अभी तो uh नया एक हमारा शेड बन रहा है, तब प्रोफाइल शीट्स और पाइप्स वगैरह चाहिए होंगी, वो तब मैं बताऊंगा आपको। अभी तो तीन-चार महीने"
    },
    {
      "ucid": "21112178878126931",
      "idx": 30,
      "speaker": "agent",
      "start_s": 82.8,
      "end_s": 85.8,
      "text_en": "Okay. If you need structural steel sheets, let me know. I have pinged you on WhatsApp.",
      "text_native": "अच्छा। स्ट्रक्चरल स्टील शीट्स में चाहिए रहेगा तो बताइएगा। मैंने आपको WhatsApp पे पिंग करके रखा है।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 31,
      "speaker": "customer",
      "start_s": 86.1,
      "end_s": 86.6,
      "text_en": "Okay.",
      "text_native": "ठीक है जी।"
    },
    {
      "ucid": "21112178878126931",
      "idx": 32,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 88.7,
      "text_en": "Alright? Okay sir, thank you sir.",
      "text_native": "ठीक है? ओके सर, थैंक यू सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878126931",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak or if it was a good time, instead jumping directly to the requirement."
    },
    {
      "ucid": "21112178878126931",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; he immediately asked about the customer's requirement after the introduction."
    },
    {
      "ucid": "21112178878126931",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Okay. What do you manufacture, by the way?",
      "comment": "The agent only asked what the customer manufactures and the end application, falling short of the 3-question threshold for a partial pass."
    },
    {
      "ucid": "21112178878126931",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the customer confirmed they had no immediate requirement."
    },
    {
      "ucid": "21112178878126931",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR sheet this month for procurement?",
      "comment": "The agent successfully asked for the current requirement, which the customer confirmed was delayed."
    },
    {
      "ucid": "21112178878126931",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent closed with a vague \"I'll stay in touch\" instead of a specific, committed next step like a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}