Call 21112178878087192 2026-09-07 · Sajal Bhaskar · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified self and the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be completed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
I wanted to know if you have any requirement for HR, CR right now?
Summary
The agent contacted RZ Engineering and asked if they had a current requirement for HR/CR steel. The customer confirmed they have a requirement, but the call ended abruptly as the agent began discovery, preventing any further progress.
Coaching
Always open the call by asking for permission to speak and then use the supply-led hook to build interest before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified self and the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be completed. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before this step was reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to know if you have any requirement for HR, CR right now? The agent successfully asked for and confirmed a current requirement exists before the call ended. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before this step was reached. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 10.0s | 3.7s | 39.3s | 4.6s | 258.0 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello?
हलो?
agent
3.6s
Hello.
हेलो।
customer
4.5s
Hello.
हेलो।
agent
5.2s
Am I speaking with RZ Engineering?
ये आर जेड इंजीनियरिंग से बात कर रहे हैं?
customer
7.5s
Yes, speaking, who are you?
हां, बोल रहा हूं आप?
agent
8.6s
I was calling from JSW One, hello.
जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।
customer
10.8s
JSW?
जेएसडब्ल्यू?
agent
11.8s
Yes.
जी।
customer
12.6s
Speak.
बोलिए।
agent
13.2s
Sir, your RZ account was registered for a long time. I wanted to know if you have any requirement for HR, CR right now?
सर, ये आपका आर जेड काफी टाइम से रजिस्टर्ड था अकाउंट। थोड़ा जानना था अभी कुछ है रिक्वायरमेंट एचआर का, सीआर का?
customer
17.8s
Yes, yes, there is, sir.
हां हां है सर।
agent
19.1s
Okay. Any monthly requirement
अच्छा। कोई मंथली रिक्वायरमेंट