{
  "ucid": "21112178878087192",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:04:31",
  "end_time": "2026-09-07 17:05:24",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb03bc3ff2f5e23d21b61b9aa713833b1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 684,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878087192__DIAb03bc3ff2f5e23d21b61b9aa713833b1.mp3",
  "audio_bytes": 86832,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.944,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello?   (हलो?)\n[4s] AGENT: Hello.   (हेलो।)\n[4s] CUSTOMER: Hello.   (हेलो।)\n[5s] AGENT: Am I speaking with RZ Engineering?   (ये आर जेड इंजीनियरिंग से बात कर रहे हैं?)\n[8s] CUSTOMER: Yes, speaking, who are you?   (हां, बोल रहा हूं आप?)\n[9s] AGENT: I was calling from JSW One, hello.   (जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।)\n[11s] CUSTOMER: JSW?   (जेएसडब्ल्यू?)\n[12s] AGENT: Yes.   (जी।)\n[13s] CUSTOMER: Speak.   (बोलिए।)\n[13s] AGENT: Sir, your RZ account was registered for a long time. I wanted to know if you have any requirement for HR, CR right now?   (सर, ये आपका आर जेड काफी टाइम से रजिस्टर्ड था अकाउंट। थोड़ा जानना था अभी कुछ है रिक्वायरमेंट एचआर का, सीआर का?)\n[18s] CUSTOMER: Yes, yes, there is, sir.   (हां हां है सर।)\n[19s] AGENT: Okay. Any monthly requirement   (अच्छा। कोई मंथली रिक्वायरमेंट)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always open the call by asking for permission to speak and then use the supply-led hook to build interest before asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted RZ Engineering and asked if they had a current requirement for HR/CR steel. The customer confirmed they have a requirement, but the call ended abruptly as the agent began discovery, preventing any further progress.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified self and the customer but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be completed.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before this step was reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to know if you have any requirement for HR, CR right now?\", \"comment\": \"The agent successfully asked for and confirmed a current requirement exists before the call ended.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before this step was reached.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open the call by asking for permission to speak and then use the supply-led hook to build interest before asking for a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted RZ Engineering and asked if they had a current requirement for HR/CR steel. The customer confirmed they have a requirement, but the call ended abruptly as the agent began discovery, preventing any further progress.\"}",
  "error": null,
  "latency_ms": 31534,
  "input_tokens": 2830,
  "output_tokens": 619,
  "created_at": "2026-09-25 11:23:14",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.73,
  "agent_talk_sec": 10.0,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 39.3,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 258.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 43,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178878087192",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.4,
      "text_en": "Hello?",
      "text_native": "हलो?"
    },
    {
      "ucid": "21112178878087192",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 4.0,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178878087192",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 4.9,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178878087192",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.2,
      "text_en": "Am I speaking with RZ Engineering?",
      "text_native": "ये आर जेड इंजीनियरिंग से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178878087192",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.5,
      "text_en": "Yes, speaking, who are you?",
      "text_native": "हां, बोल रहा हूं आप?"
    },
    {
      "ucid": "21112178878087192",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 10.1,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178878087192",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.3,
      "text_en": "JSW?",
      "text_native": "जेएसडब्ल्यू?"
    },
    {
      "ucid": "21112178878087192",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.8,
      "end_s": 12.1,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178878087192",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.0,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178878087192",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 17.8,
      "text_en": "Sir, your RZ account was registered for a long time. I wanted to know if you have any requirement for HR, CR right now?",
      "text_native": "सर, ये आपका आर जेड काफी टाइम से रजिस्टर्ड था अकाउंट। थोड़ा जानना था अभी कुछ है रिक्वायरमेंट एचआर का, सीआर का?"
    },
    {
      "ucid": "21112178878087192",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.7,
      "text_en": "Yes, yes, there is, sir.",
      "text_native": "हां हां है सर।"
    },
    {
      "ucid": "21112178878087192",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 20.3,
      "text_en": "Okay. Any monthly requirement",
      "text_native": "अच्छा। कोई मंथली रिक्वायरमेंट"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878087192",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified self and the customer but did not ask for permission to speak."
    },
    {
      "ucid": "21112178878087192",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178878087192",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be completed."
    },
    {
      "ucid": "21112178878087192",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before this step was reached."
    },
    {
      "ucid": "21112178878087192",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I wanted to know if you have any requirement for HR, CR right now?",
      "comment": "The agent successfully asked for and confirmed a current requirement exists before the call ended."
    },
    {
      "ucid": "21112178878087192",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before this step was reached."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}