Call 21112178878073281 2026-09-07 · Sajal Bhaskar · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: muffled: The customer's voice is somewhat muffled and distant, making some parts slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.42
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themselves and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Is there any requirement for HR right now?
Closure with next step
I am asking, could it be next month? / Yes.
Summary
Agent called ABU Construction to check for an HR requirement. The customer stated they have no current need and was initially non-committal about the future. The agent probed for a timeline and the customer vaguely agreed to a potential need next month, after which the call ended.
Coaching
Sajal, you must open the call by asking for permission and then use a supply or price hook to create interest before asking for a requirement; this will help prevent immediate dismissals.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themselves and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement for HR right now? Agent successfully asked if there was a current requirement for the product. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I am asking, could it be next month? / Yes. Agent established a tentative next step by getting the customer to agree to a potential need next month. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.797 heavy | 15.3s | 3.9s | 51.8s | 4.7s | 290.2 | 0 | 7 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.7s
Hello.
agent
2.8s
Am I speaking with ABU Construction?
एबीयू कंस्ट्रक्शन से बात कर रहे हैं?
customer
5.0s
Hello?
agent
5.9s
I was calling from JSW One, hello.
जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।
customer
7.9s
Hello.
नमस्कार।
agent
8.7s
Sir, your account, ABU Construction, has been registered for a long time. Is there any requirement for HR right now?
अभी सर ये आपका काफी टाइम से रजिस्टर्ड था अकाउंट, एबीयू कंस्ट्रक्शन। इसमें कुछ है रिक्वायरमेंट अभी एचआर का?
customer
13.4s
No.
नहीं।
agent
14.4s
Can you tell me when it might be? I will call you then once.
कब हो सकता है बता सकते हैं? मैं तब कॉल कर लूंगा एक बार।
customer
17.8s
For now, I won't be able to say anything.
फिलहाल तो बोल नहीं पाऊंगा कुछ अभी।
agent
20.0s
Okay. Could it be next month, sir? I mean, if no requirement is coming, I wanted to know.
अच्छा। अगले महीने हो सकता है क्या सर मतलब? मतलब कोई रिक्वायरमेंट नहीं आ रही हो, जानना चाह रहा था।
agent
23.9s
I am asking, could it be next month?
मैं कह रहा हूं अगले महीने हो सकता है क्या?
customer
25.6s
Yes.
हाँ।