{
  "ucid": "21112178878073281",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:02:12",
  "end_time": "2026-09-07 17:03:23",
  "duration_sec": 71,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe387ebfa51fea392e207392501e20f79.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 687,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878073281__DIAe387ebfa51fea392e207392501e20f79.mp3",
  "audio_bytes": 124200,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 41.4,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Am I speaking with ABU Construction?   (एबीयू कंस्ट्रक्शन से बात कर रहे हैं?)\n[5s] CUSTOMER: Hello?\n[6s] AGENT: I was calling from JSW One, hello.   (जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।)\n[8s] CUSTOMER: Hello.   (नमस्कार।)\n[9s] AGENT: Sir, your account, ABU Construction, has been registered for a long time. Is there any requirement for HR right now?   (अभी सर ये आपका काफी टाइम से रजिस्टर्ड था अकाउंट, एबीयू कंस्ट्रक्शन। इसमें कुछ है रिक्वायरमेंट अभी एचआर का?)\n[13s] CUSTOMER: No.   (नहीं।)\n[14s] AGENT: Can you tell me when it might be? I will call you then once.   (कब हो सकता है बता सकते हैं? मैं तब कॉल कर लूंगा एक बार।)\n[18s] CUSTOMER: For now, I won't be able to say anything.   (फिलहाल तो बोल नहीं पाऊंगा कुछ अभी।)\n[20s] AGENT: Okay. Could it be next month, sir? I mean, if no requirement is coming, I wanted to know.   (अच्छा। अगले महीने हो सकता है क्या सर मतलब? मतलब कोई रिक्वायरमेंट नहीं आ रही हो, जानना चाह रहा था।)\n[24s] AGENT: I am asking, could it be next month?   (मैं कह रहा हूं अगले महीने हो सकता है क्या?)\n[26s] CUSTOMER: Yes.   (हाँ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "muffled: The customer's voice is somewhat muffled and distant, making some parts slightly difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Sajal, you must open the call by asking for permission and then use a supply or price hook to create interest before asking for a requirement; this will help prevent immediate dismissals.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent called ABU Construction to check for an HR requirement. The customer stated they have no current need and was initially non-committal about the future. The agent probed for a timeline and the customer vaguely agreed to a potential need next month, after which the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themselves and the customer but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was performed.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for HR right now?\", \"comment\": \"Agent successfully asked if there was a current requirement for the product.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am asking, could it be next month? / Yes.\", \"comment\": \"Agent established a tentative next step by getting the customer to agree to a potential need next month.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Sajal, you must open the call by asking for permission and then use a supply or price hook to create interest before asking for a requirement; this will help prevent immediate dismissals.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called ABU Construction to check for an HR requirement. The customer stated they have no current need and was initially non-committal about the future. The agent probed for a timeline and the customer vaguely agreed to a potential need next month, after which the call ended.\"}",
  "error": null,
  "latency_ms": 28344,
  "input_tokens": 2904,
  "output_tokens": 677,
  "created_at": "2026-09-25 11:23:21",
  "sentiment": "negative",
  "sentiment_score": -0.418,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.797,
  "agent_talk_sec": 15.3,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 51.8,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 290.2,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 5,
  "words_agent": 74,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178878073281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.98,
      "end_s": 1.48,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878073281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 2.1,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178878073281",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 4.48,
      "text_en": "Am I speaking with ABU Construction?",
      "text_native": "एबीयू कंस्ट्रक्शन से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178878073281",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.98,
      "end_s": 5.38,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178878073281",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 7.58,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178878073281",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.9,
      "end_s": 8.4,
      "text_en": "Hello.",
      "text_native": "नमस्कार।"
    },
    {
      "ucid": "21112178878073281",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 13.1,
      "text_en": "Sir, your account, ABU Construction, has been registered for a long time. Is there any requirement for HR right now?",
      "text_native": "अभी सर ये आपका काफी टाइम से रजिस्टर्ड था अकाउंट, एबीयू कंस्ट्रक्शन। इसमें कुछ है रिक्वायरमेंट अभी एचआर का?"
    },
    {
      "ucid": "21112178878073281",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.4,
      "end_s": 13.78,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178878073281",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 16.8,
      "text_en": "Can you tell me when it might be? I will call you then once.",
      "text_native": "कब हो सकता है बता सकते हैं? मैं तब कॉल कर लूंगा एक बार।"
    },
    {
      "ucid": "21112178878073281",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 19.5,
      "text_en": "For now, I won't be able to say anything.",
      "text_native": "फिलहाल तो बोल नहीं पाऊंगा कुछ अभी।"
    },
    {
      "ucid": "21112178878073281",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 23.3,
      "text_en": "Okay. Could it be next month, sir? I mean, if no requirement is coming, I wanted to know.",
      "text_native": "अच्छा। अगले महीने हो सकता है क्या सर मतलब? मतलब कोई रिक्वायरमेंट नहीं आ रही हो, जानना चाह रहा था।"
    },
    {
      "ucid": "21112178878073281",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.9,
      "end_s": 25.3,
      "text_en": "I am asking, could it be next month?",
      "text_native": "मैं कह रहा हूं अगले महीने हो सकता है क्या?"
    },
    {
      "ucid": "21112178878073281",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.6,
      "end_s": 26.0,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878073281",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themselves and the customer but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178878073281",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178878073281",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178878073281",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was performed."
    },
    {
      "ucid": "21112178878073281",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement for HR right now?",
      "comment": "Agent successfully asked if there was a current requirement for the product."
    },
    {
      "ucid": "21112178878073281",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am asking, could it be next month? / Yes.",
      "comment": "Agent established a tentative next step by getting the customer to agree to a potential need next month."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}