Call 21112178878067062 2026-09-07 · Rohit Mishra · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or value proposition, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was conducted, and no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Hmm, not right now. When there is, we will contact you.
did well
Opener & permission
Hello Prashant ji, greetings. This is Rohit speaking from JSW One.
Qualify
do you have any requirement in HR?
Summary
The agent contacted a lead from a manufacturing company ('Alloy Aviation'). After the introduction, the agent immediately asked if there was a requirement for HR material. The customer stated they had no current need and would reach out later. The agent accepted this and ended the call without attempting discovery or setting a next step.
Coaching
When a customer says they have no current need, don't end the call; use it as an opportunity to run discovery to build a profile for future follow-ups.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello Prashant ji, greetings. This is Rohit speaking from JSW One. Agent greeted, used the customer's name, and identified the company; the customer's response 'Yes, tell me' granted permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or value proposition, instead jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement in HR? Agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's dismissal and ended the call without proposing a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Hmm, not right now. When there is, we will contact you. |
Okay, okay, okay. Alright. No problem. Thank you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.713 | 10.7s | 4.3s | 36.0s | 5.3s | 246.7 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.3s
Hello Prashant ji, greetings. This is Rohit speaking from JSW One.
हेलो प्रशांत जी नमस्ते, रोहित बात कर रहा हूं JSW One से।
customer
3.9s
From where?
कहां से?
agent
4.5s
From JSW One.
JSW One से।
customer
5.3s
Yes, tell me.
हां बोलिए।
agent
6.2s
Prashant ji, this company, Alloy Aviation Private Limited, it was registered on my platform. Uh, do you have any requirement in HR?
प्रशांत जी, ये Alloy Aviation Private Limited करके अभी कंपनी है, मेरे प्लेटफॉर्म पे रजिस्टर्ड थी। अह आपका कुछ रिक्वायरमेंट है क्या HR में?
customer
11.9s
Hmm, not right now. When there is, we will contact you.
हम्म अभी तो नहीं है, जब होगा तो कांटेक्ट करते हैं।
agent
15.0s
Okay, okay, okay. Alright. No problem. Thank you.
अच्छा अच्छा अच्छा। ठीक है। नो प्रॉब्लम। थैंक यू।
customer
17.8s
Okay.