{
  "ucid": "21112178878067062",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 17:01:10",
  "end_time": "2026-09-07 17:02:01",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA388cefd20de7149bc57b886528bae0ec.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 688,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178878067062__DIA388cefd20de7149bc57b886528bae0ec.mp3",
  "audio_bytes": 93528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.176,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello Prashant ji, greetings. This is Rohit speaking from JSW One.   (हेलो प्रशांत जी नमस्ते, रोहित बात कर रहा हूं JSW One से।)\n[4s] CUSTOMER: From where?   (कहां से?)\n[4s] AGENT: From JSW One.   (JSW One से।)\n[5s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[6s] AGENT: Prashant ji, this company, Alloy Aviation Private Limited, it was registered on my platform. Uh, do you have any requirement in HR?   (प्रशांत जी, ये Alloy Aviation Private Limited करके अभी कंपनी है, मेरे प्लेटफॉर्म पे रजिस्टर्ड थी। अह आपका कुछ रिक्वायरमेंट है क्या HR में?)\n[12s] CUSTOMER: Hmm, not right now. When there is, we will contact you.   (हम्म अभी तो नहीं है, जब होगा तो कांटेक्ट करते हैं।)\n[15s] AGENT: Okay, okay, okay. Alright. No problem. Thank you.   (अच्छा अच्छा अच्छा। ठीक है। नो प्रॉब्लम। थैंक यू।)\n[18s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, don't end the call; use it as an opportunity to run discovery to build a profile for future follow-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a manufacturing company ('Alloy Aviation'). After the introduction, the agent immediately asked if there was a requirement for HR material. The customer stated they had no current need and would reach out later. The agent accepted this and ended the call without attempting discovery or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Prashant ji, greetings. This is Rohit speaking from JSW One.\", \"comment\": \"Agent greeted, used the customer's name, and identified the company; the customer's response 'Yes, tell me' granted permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook or value proposition, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any requirement in HR?\", \"comment\": \"Agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent accepted the customer's dismissal and ended the call without proposing a specific next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, don't end the call; use it as an opportunity to run discovery to build a profile for future follow-ups.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Hmm, not right now. When there is, we will contact you.\", \"response\": \"Okay, okay, okay. Alright. No problem. Thank you.\"}], \"call_summary\": \"The agent contacted a lead from a manufacturing company ('Alloy Aviation'). After the introduction, the agent immediately asked if there was a requirement for HR material. The customer stated they had no current need and would reach out later. The agent accepted this and ended the call without attempting discovery or setting a next step.\"}",
  "error": null,
  "latency_ms": 31988,
  "input_tokens": 2789,
  "output_tokens": 775,
  "created_at": "2026-09-25 11:23:28",
  "sentiment": "neutral",
  "sentiment_score": 0.086,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.713,
  "agent_talk_sec": 10.7,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 36.0,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 246.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 44,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878067062",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.31,
      "end_s": 3.58,
      "text_en": "Hello Prashant ji, greetings. This is Rohit speaking from JSW One.",
      "text_native": "हेलो प्रशांत जी नमस्ते, रोहित बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178878067062",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.88,
      "end_s": 4.38,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178878067062",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.45,
      "end_s": 5.08,
      "text_en": "From JSW One.",
      "text_native": "JSW One से।"
    },
    {
      "ucid": "21112178878067062",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.29,
      "end_s": 5.8,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178878067062",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 11.5,
      "text_en": "Prashant ji, this company, Alloy Aviation Private Limited, it was registered on my platform. Uh, do you have any requirement in HR?",
      "text_native": "प्रशांत जी, ये Alloy Aviation Private Limited करके अभी कंपनी है, मेरे प्लेटफॉर्म पे रजिस्टर्ड थी। अह आपका कुछ रिक्वायरमेंट है क्या HR में?"
    },
    {
      "ucid": "21112178878067062",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.89,
      "end_s": 14.8,
      "text_en": "Hmm, not right now. When there is, we will contact you.",
      "text_native": "हम्म अभी तो नहीं है, जब होगा तो कांटेक्ट करते हैं।"
    },
    {
      "ucid": "21112178878067062",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 17.5,
      "text_en": "Okay, okay, okay. Alright. No problem. Thank you.",
      "text_native": "अच्छा अच्छा अच्छा। ठीक है। नो प्रॉब्लम। थैंक यू।"
    },
    {
      "ucid": "21112178878067062",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178878067062",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello Prashant ji, greetings. This is Rohit speaking from JSW One.",
      "comment": "Agent greeted, used the customer's name, and identified the company; the customer's response 'Yes, tell me' granted permission."
    },
    {
      "ucid": "21112178878067062",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook or value proposition, instead jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178878067062",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178878067062",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and no USPs were pitched."
    },
    {
      "ucid": "21112178878067062",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any requirement in HR?",
      "comment": "Agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178878067062",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent accepted the customer's dismissal and ended the call without proposing a specific next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178878067062",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Hmm, not right now. When there is, we will contact you.",
      "response": "Okay, okay, okay. Alright. No problem. Thank you."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}