Call 21112178878034171 2026-09-07 · Sajal Bhaskar · 1:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | new_registration (campaign_name:high) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +6/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type and failed to probe for monthly tonnage, brands, payment terms, or current JSW buying status.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
The agent asked for a current requirement, but upon hearing 'no', failed to schedule a specific callback date for a future opportunity.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended without a firm next step; sending a card is not one of the three required closure outcomes.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
Your account, sir, was registered yesterday on our platform. So I wanted to know a little, what is the nature of business of this Omsan India?
Summary
The agent contacted a newly registered user who identified as a steel trader in Singhbhum/Jamshedpur. The agent performed minimal discovery, learning only the business type and location. The customer stated they had no current requirement, and the call ended with the agent promising to send their contact card for future needs, without securing a specific next step.
Coaching
After identifying the business type, you must continue with discovery questions to understand the customer's procurement habits before asking for an immediate requirement.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your account, sir, was registered yesterday on our platform. So I wanted to know a little, what is the nature of business of this Omsan India? The agent correctly referenced the new registration and opened with a discovery question, positioning the call as informational. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Are you speaking from Omsan India?...There itself, in this Singhbhum? The agent verified the company name and procurement city, but did not ask about the contact's role in procurement or for their contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | what is the nature of business of this Omsan India? The agent only asked about the business type and failed to probe for monthly tonnage, brands, payment terms, or current JSW buying status. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | No, there is nothing right now. If there is, I will definitely contact you. The agent asked for a current requirement, but upon hearing 'no', failed to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, I'll do one thing, I'll send my card and keep it. Whenever you have a requirement, just let me know once. The call ended without a firm next step; sending a card is not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.627 | 24.9s | 14.8s | 62.3s | 4.6s | 339.8 | 0 | 13 | 13 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हेलो?
agent
1.7s
Are you speaking from Omsan India?
ये Omsan India से बात कर रहे हैं?
customer
3.7s
Yes, I am speaking.
जी, बात कर रहा हूं।
agent
4.6s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
6.5s
Tell me, sir.
बोलिए सर।
agent
7.3s
Your account, sir, was registered yesterday on our platform. So I wanted to know a little, what is the nature of business of this Omsan India?
आपका ये अकाउंट सर कल रजिस्टर हुआ था हमारे प्लेटफॉर्म पे। तो थोड़ा जानना था ये Omsan India का नेचर ऑफ बिजनेस क्या है?
customer
12.6s
Actually, we do trading work.
एक्चुअली हम लोग ये ट्रेडिंग का काम करते हैं।
agent
15.1s
Okay, okay.
अच्छा अच्छा।
customer
16.1s
Hmm.
हम्म।
agent
16.5s
There itself, in this Singhbhum?
वहीं पे ये सिंहभूम में?
customer
18.3s
Yes, yes.
जी जी।
agent
19.1s
Okay, okay. So where do you get this material from, sir? You take this HR, HR, CR, GP, you take all this mild steel, right?
ओके ओके। तो आप ये मटेरियल कहां से लेते हो सर? ये HR लेते हो, HR, CR, GP ये सब माइल्ड स्टील लेते हो ना आप?
customer
23.3s
Yes, we are working from Pune, in Jamshedpur also we take from some parties.
जी हम लोग तो पुणे से काम कर रहे हैं, कुछ जमशेदपुर में भी कुछ-कुछ पार्टी से लेते हैं।
agent
27.3s
You also work from Pune?
पुणे से भी काम करते हो आप?
customer
28.7s
Yes.
जी।
agent
29.3s
Okay, so you take it from Pune and then where, you take it there itself?
अच्छा तो पुणे से लेकर फिर कहां वहीं लेते हो?
customer
31.4s
Our material comes from there.
वहां से माल आता है हमारा।
agent
32.9s
Okay, it comes from Pune.
अच्छा पुणे से आता है।
customer
34.1s
Okay.
ओके।
agent
34.5s
So, what do you deal in in MS? All products?
तो मतलब MS में कहां पे क्या डील करते हो आप MS में? सारे प्रोडक्ट्स?
customer
37.4s
Hmm, we get inquiries for all products.
हम्म, सारे प्रोडक्ट्स का इन्क्वायरी आती है हमारी।
agent
39.5s
Okay. So is there any requirement now, sir, that we can fulfill?
अच्छा। तो अभी कुछ है सर रिक्वायरमेंट जो कर सकते हैं?
customer
41.6s
No, there is nothing right now. If there is, I will definitely contact you.
नहीं, अभी तो कुछ नहीं है। होगा तो मैं जरूर इसमें कॉन्टैक्ट करूंगा आपसे।
agent
44.4s
Okay, I'll do one thing, I'll send my card and keep it. Whenever you have a requirement, just let me know once.
ठीक है, मैं एक काम करता हूं ना, कार्ड भेज के रखता हूं। जब भी हो तो एक बार बता देना मेरे को।
customer
47.9s
Okay, okay.
ठीक, ओके।
agent
48.9s
Okay.
ओके।