{
  "ucid": "21112178878034171",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 16:55:41",
  "end_time": "2026-09-07 16:57:23",
  "duration_sec": 102,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9d178a22eb42816eacd46d23cff40281.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 690,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178878034171__DIA9d178a22eb42816eacd46d23cff40281.mp3",
  "audio_bytes": 240624,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 80.208,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Are you speaking from Omsan India?   (ये Omsan India से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, I am speaking.   (जी, बात कर रहा हूं।)\n[5s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[6s] CUSTOMER: Tell me, sir.   (बोलिए सर।)\n[7s] AGENT: Your account, sir, was registered yesterday on our platform. So I wanted to know a little, what is the nature of business of this Omsan India?   (आपका ये अकाउंट सर कल रजिस्टर हुआ था हमारे प्लेटफॉर्म पे। तो थोड़ा जानना था ये Omsan India का नेचर ऑफ बिजनेस क्या है?)\n[13s] CUSTOMER: Actually, we do trading work.   (एक्चुअली हम लोग ये ट्रेडिंग का काम करते हैं।)\n[15s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[16s] CUSTOMER: Hmm.   (हम्म।)\n[16s] AGENT: There itself, in this Singhbhum?   (वहीं पे ये सिंहभूम में?)\n[18s] CUSTOMER: Yes, yes.   (जी जी।)\n[19s] AGENT: Okay, okay. So where do you get this material from, sir? You take this HR, HR, CR, GP, you take all this mild steel, right?   (ओके ओके। तो आप ये मटेरियल कहां से लेते हो सर? ये HR लेते हो, HR, CR, GP ये सब माइल्ड स्टील लेते हो ना आप?)\n[23s] CUSTOMER: Yes, we are working from Pune, in Jamshedpur also we take from some parties.   (जी हम लोग तो पुणे से काम कर रहे हैं, कुछ जमशेदपुर में भी कुछ-कुछ पार्टी से लेते हैं।)\n[27s] AGENT: You also work from Pune?   (पुणे से भी काम करते हो आप?)\n[29s] CUSTOMER: Yes.   (जी।)\n[29s] AGENT: Okay, so you take it from Pune and then where, you take it there itself?   (अच्छा तो पुणे से लेकर फिर कहां वहीं लेते हो?)\n[31s] CUSTOMER: Our material comes from there.   (वहां से माल आता है हमारा।)\n[33s] AGENT: Okay, it comes from Pune.   (अच्छा पुणे से आता है।)\n[34s] CUSTOMER: Okay.   (ओके।)\n[34s] AGENT: So, what do you deal in in MS? All products?   (तो मतलब MS में कहां पे क्या डील करते हो आप MS में? सारे प्रोडक्ट्स?)\n[37s] CUSTOMER: Hmm, we get inquiries for all products.   (हम्म, सारे प्रोडक्ट्स का इन्क्वायरी आती है हमारी।)\n[40s] AGENT: Okay. So is there any requirement now, sir, that we can fulfill?   (अच्छा। तो अभी कुछ है सर रिक्वायरमेंट जो कर सकते हैं?)\n[42s] CUSTOMER: No, there is nothing right now. If there is, I will definitely contact you.   (नहीं, अभी तो कुछ नहीं है। होगा तो मैं जरूर इसमें कॉन्टैक्ट करूंगा आपसे।)\n[44s] AGENT: Okay, I'll do one thing, I'll send my card and keep it. Whenever you have a requirement, just let me know once.   (ठीक है, मैं एक काम करता हूं ना, कार्ड भेज के रखता हूं। जब भी हो तो एक बार बता देना मेरे को।)\n[48s] CUSTOMER: Okay, okay.   (ठीक, ओके।)\n[49s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "clear: No significant audio issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "After identifying the business type, you must continue with discovery questions to understand the customer's procurement habits before asking for an immediate requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user who identified as a steel trader in Singhbhum/Jamshedpur. The agent performed minimal discovery, learning only the business type and location. The customer stated they had no current requirement, and the call ended with the agent promising to send their contact card for future needs, without securing a specific next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your account, sir, was registered yesterday on our platform. So I wanted to know a little, what is the nature of business of this Omsan India?\", \"comment\": \"The agent correctly referenced the new registration and opened with a discovery question, positioning the call as informational.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Are you speaking from Omsan India?...There itself, in this Singhbhum?\", \"comment\": \"The agent verified the company name and procurement city, but did not ask about the contact's role in procurement or for their contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"what is the nature of business of this Omsan India?\", \"comment\": \"The agent only asked about the business type and failed to probe for monthly tonnage, brands, payment terms, or current JSW buying status.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No, there is nothing right now. If there is, I will definitely contact you.\", \"comment\": \"The agent asked for a current requirement, but upon hearing 'no', failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I'll do one thing, I'll send my card and keep it. Whenever you have a requirement, just let me know once.\", \"comment\": \"The call ended without a firm next step; sending a card is not one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After identifying the business type, you must continue with discovery questions to understand the customer's procurement habits before asking for an immediate requirement.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user who identified as a steel trader in Singhbhum/Jamshedpur. The agent performed minimal discovery, learning only the business type and location. The customer stated they had no current requirement, and the call ended with the agent promising to send their contact card for future needs, without securing a specific next step.\"}",
  "error": null,
  "latency_ms": 28836,
  "input_tokens": 3450,
  "output_tokens": 832,
  "created_at": "2026-09-25 11:23:30",
  "sentiment": "positive",
  "sentiment_score": 0.275,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.627,
  "agent_talk_sec": 24.9,
  "customer_talk_sec": 14.8,
  "dead_air_sec": 62.3,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 339.8,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 10,
  "words_agent": 141,
  "words_customer": 60,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178878034171",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.98,
      "end_s": 1.31,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 3.3,
      "text_en": "Are you speaking from Omsan India?",
      "text_native": "ये Omsan India से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.69,
      "end_s": 4.4,
      "text_en": "Yes, I am speaking.",
      "text_native": "जी, बात कर रहा हूं।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.57,
      "end_s": 6.1,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 7.03,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 11.9,
      "text_en": "Your account, sir, was registered yesterday on our platform. So I wanted to know a little, what is the nature of business of this Omsan India?",
      "text_native": "आपका ये अकाउंट सर कल रजिस्टर हुआ था हमारे प्लेटफॉर्म पे। तो थोड़ा जानना था ये Omsan India का नेचर ऑफ बिजनेस क्या है?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 14.8,
      "text_en": "Actually, we do trading work.",
      "text_native": "एक्चुअली हम लोग ये ट्रेडिंग का काम करते हैं।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 15.6,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 16.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 17.9,
      "text_en": "There itself, in this Singhbhum?",
      "text_native": "वहीं पे ये सिंहभूम में?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.3,
      "end_s": 18.6,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 22.8,
      "text_en": "Okay, okay. So where do you get this material from, sir? You take this HR, HR, CR, GP, you take all this mild steel, right?",
      "text_native": "ओके ओके। तो आप ये मटेरियल कहां से लेते हो सर? ये HR लेते हो, HR, CR, GP ये सब माइल्ड स्टील लेते हो ना आप?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.3,
      "end_s": 26.8,
      "text_en": "Yes, we are working from Pune, in Jamshedpur also we take from some parties.",
      "text_native": "जी हम लोग तो पुणे से काम कर रहे हैं, कुछ जमशेदपुर में भी कुछ-कुछ पार्टी से लेते हैं।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.3,
      "end_s": 28.4,
      "text_en": "You also work from Pune?",
      "text_native": "पुणे से भी काम करते हो आप?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.7,
      "end_s": 29.0,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 31.0,
      "text_en": "Okay, so you take it from Pune and then where, you take it there itself?",
      "text_native": "अच्छा तो पुणे से लेकर फिर कहां वहीं लेते हो?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 32.6,
      "text_en": "Our material comes from there.",
      "text_native": "वहां से माल आता है हमारा।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.9,
      "end_s": 33.8,
      "text_en": "Okay, it comes from Pune.",
      "text_native": "अच्छा पुणे से आता है।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 34.4,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 37.0,
      "text_en": "So, what do you deal in in MS? All products?",
      "text_native": "तो मतलब MS में कहां पे क्या डील करते हो आप MS में? सारे प्रोडक्ट्स?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.4,
      "end_s": 39.2,
      "text_en": "Hmm, we get inquiries for all products.",
      "text_native": "हम्म, सारे प्रोडक्ट्स का इन्क्वायरी आती है हमारी।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 21,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 41.4,
      "text_en": "Okay. So is there any requirement now, sir, that we can fulfill?",
      "text_native": "अच्छा। तो अभी कुछ है सर रिक्वायरमेंट जो कर सकते हैं?"
    },
    {
      "ucid": "21112178878034171",
      "idx": 22,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 44.3,
      "text_en": "No, there is nothing right now. If there is, I will definitely contact you.",
      "text_native": "नहीं, अभी तो कुछ नहीं है। होगा तो मैं जरूर इसमें कॉन्टैक्ट करूंगा आपसे।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 23,
      "speaker": "agent",
      "start_s": 44.4,
      "end_s": 47.6,
      "text_en": "Okay, I'll do one thing, I'll send my card and keep it. Whenever you have a requirement, just let me know once.",
      "text_native": "ठीक है, मैं एक काम करता हूं ना, कार्ड भेज के रखता हूं। जब भी हो तो एक बार बता देना मेरे को।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 24,
      "speaker": "customer",
      "start_s": 47.9,
      "end_s": 48.6,
      "text_en": "Okay, okay.",
      "text_native": "ठीक, ओके।"
    },
    {
      "ucid": "21112178878034171",
      "idx": 25,
      "speaker": "agent",
      "start_s": 48.9,
      "end_s": 49.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178878034171",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Your account, sir, was registered yesterday on our platform. So I wanted to know a little, what is the nature of business of this Omsan India?",
      "comment": "The agent correctly referenced the new registration and opened with a discovery question, positioning the call as informational."
    },
    {
      "ucid": "21112178878034171",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Are you speaking from Omsan India?...There itself, in this Singhbhum?",
      "comment": "The agent verified the company name and procurement city, but did not ask about the contact's role in procurement or for their contact details."
    },
    {
      "ucid": "21112178878034171",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "what is the nature of business of this Omsan India?",
      "comment": "The agent only asked about the business type and failed to probe for monthly tonnage, brands, payment terms, or current JSW buying status."
    },
    {
      "ucid": "21112178878034171",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent mentioned the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178878034171",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No, there is nothing right now. If there is, I will definitely contact you.",
      "comment": "The agent asked for a current requirement, but upon hearing 'no', failed to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178878034171",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I'll do one thing, I'll send my card and keep it. Whenever you have a requirement, just let me know once.",
      "comment": "The call ended without a firm next step; sending a card is not one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}