Call 21112178878024961 2026-09-07 · Ronak Mehta · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +8/−6
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to a requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook to create interest, which is the core of a supply-led pitch.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked one of the six required discovery questions (monthly tonnage).
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any requirement for sheets this month for procurement, Vinod ji?
Summary
The agent contacted a customer who appears to be a trader, not a manufacturer. The customer stated they have no current requirement as they recently purchased a large quantity (70-80 tons). The agent confirmed the lack of need and the call ended with an agreement to connect on WhatsApp.
Coaching
You must follow the pitch structure: start with the opener and hook to earn the right to ask discovery questions, rather than opening directly with a requirement check.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook to create interest, which is the core of a supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | How many tons is your monthly requirement? The agent only asked one of the six required discovery questions (monthly tonnage). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for sheets this month for procurement, Vinod ji? The agent successfully asked for a current requirement and confirmed the customer had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not set a specific callback date or agree to send a quote, which are the required next steps. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.409 | 17.3s | 25.0s | 44.7s | 5.3s | 291.3 | 0 | 9 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
हलो?
agent
1.3s
Hello?
हलो?
agent
1.9s
Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for sheets this month for procurement, Vinod ji?
हां जी, ये रोनक मेहता बात कर रहा हूं JSW One से। अभी आपको शीट में अभी कोई रिक्वायरमेंट है ये मंथ में प्रोक्योरमेंट को, विनोद जी?
customer
7.1s
Sir, not right now. If there is any requirement, I will contact you.
सर, अभी तो नहीं है। कोई रिक्वायरमेंट होती है तो मैं करता हूं कांटेक्ट आपसे।
agent
10.0s
Okay, I will ping you on WhatsApp. How many tons is your monthly requirement?
चलिए मैं आपको पिंग करता हूं आपको WhatsApp पे। कितने टन हो जाता है आपका रिक्वायरमेंट मंथली का?
customer
13.3s
Uhm, sir, I don't have a requirement like that as such. Near about, you can consider, based on sales, it goes around 70-80, around 70-80 tons.
उम्, सर, मैं ऐसे रिक्वायरमेंट वैसे नहीं है। नियर अबाउट आप मान के चले, सेल के हिसाब से 70-80 के आस पास चल जाती है, 70-80 टन के आस पास।
agent
19.7s
Okay. So nothing is coming up this month? Or is the procurement done?
ओके। तो अभी अभी कुछ नहीं आ रही है ये मंथ में? कि हो गया है प्रोक्योरमेंट?
customer
22.2s
Uh, actually I have purchased quite a lot right now. For some time now, like material also arrived yesterday. Meaning, in the past, like when the rates increased, around that time I purchased a decent amount.
अह, एक्चुअली में अभी परचेस काफी कर ली है। पिछले कई टाइम से भी जैसे कल भी आया था माल। मतलब पिछले जैसे अभी रेट बढ़े ना, उसके आस पास अह परचेस कर ली है ठीक-ठाक थोड़ी।
agent
28.8s
Okay. Alright, the rates are increasing right now. So if you have any plan, consider it with us once.
ओके। ठीक है, अभी तो रेट्स बढ़ ही रहे है। तो कुछ प्लान रहेगा तो हमारे साथ कंसीडर करके देखिए एक।
customer
32.7s
Okay, if I have anything regarding size etc., then I will contact you.
चलिए, कोई मेरेको साइज वगेरा का होता है तो फिर मैं आपसे कांटेक्ट करता हूं।
agent
35.2s
Okay.
ठीक है।
customer
35.6s
Because right now, I have roughly the sizes, yes, no problem, you can ping me.
क्योंकि अभी मोटा-मोटी ना साइजेज मैंने, हां, आप कोई बात नहीं, मेरेको पिंग कर दें।
agent
38.1s
Yes, once I have the sizes roughly...
जी, एक बार मैंने ना साइज मोटा-मोटी...
customer
39.2s
...roughly all of them I have purchased. If there is any other, I will definitely contact you.
...मोटा-मोटी सारे मैंने परचेस कर लिए हैं। कोई और होता है तो मैं आपसे जरूर कांटेक्ट करता हूं।
agent
42.7s
Will do. Okay. Sure.
चलेगा। ठीक है। श्योर।
customer
44.0s
Yes, yes sir. Thank you sir.
जी, जी सर। थैंक यू सर।
agent
45.5s
Thank you sir.
थैंक यू सर।