{ "ucid": "21112178878024961", "call_date": "2026-09-07", "start_time": "2026-09-07 16:54:09", "end_time": "2026-09-07 16:55:36", "duration_sec": 87, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfb1be983487bbfcbc725e0d13134b70a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 691, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178878024961__DIAfb1be983487bbfcbc725e0d13134b70a.mp3", "audio_bytes": 211896, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 70.632, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हलो?)\n[1s] AGENT: Hello? (हलो?)\n[2s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for sheets this month for procurement, Vinod ji? (हां जी, ये रोनक मेहता बात कर रहा हूं JSW One से। अभी आपको शीट में अभी कोई रिक्वायरमेंट है ये मंथ में प्रोक्योरमेंट को, विनोद जी?)\n[7s] CUSTOMER: Sir, not right now. If there is any requirement, I will contact you. (सर, अभी तो नहीं है। कोई रिक्वायरमेंट होती है तो मैं करता हूं कांटेक्ट आपसे।)\n[10s] AGENT: Okay, I will ping you on WhatsApp. How many tons is your monthly requirement? (चलिए मैं आपको पिंग करता हूं आपको WhatsApp पे। कितने टन हो जाता है आपका रिक्वायरमेंट मंथली का?)\n[13s] CUSTOMER: Uhm, sir, I don't have a requirement like that as such. Near about, you can consider, based on sales, it goes around 70-80, around 70-80 tons. (उम्, सर, मैं ऐसे रिक्वायरमेंट वैसे नहीं है। नियर अबाउट आप मान के चले, सेल के हिसाब से 70-80 के आस पास चल जाती है, 70-80 टन के आस पास।)\n[20s] AGENT: Okay. So nothing is coming up this month? Or is the procurement done? (ओके। तो अभी अभी कुछ नहीं आ रही है ये मंथ में? कि हो गया है प्रोक्योरमेंट?)\n[22s] CUSTOMER: Uh, actually I have purchased quite a lot right now. For some time now, like material also arrived yesterday. Meaning, in the past, like when the rates increased, around that time I purchased a decent amount. (अह, एक्चुअली में अभी परचेस काफी कर ली है। पिछले कई टाइम से भी जैसे कल भी आया था माल। मतलब पिछले जैसे अभी रेट बढ़े ना, उसके आस पास अह परचेस कर ली है ठीक-ठाक थोड़ी।)\n[29s] AGENT: Okay. Alright, the rates are increasing right now. So if you have any plan, consider it with us once. (ओके। ठीक है, अभी तो रेट्स बढ़ ही रहे है। तो कुछ प्लान रहेगा तो हमारे साथ कंसीडर करके देखिए एक।)\n[33s] CUSTOMER: Okay, if I have anything regarding size etc., then I will contact you. (चलिए, कोई मेरेको साइज वगेरा का होता है तो फिर मैं आपसे कांटेक्ट करता हूं।)\n[35s] AGENT: Okay. (ठीक है।)\n[36s] CUSTOMER: Because right now, I have roughly the sizes, yes, no problem, you can ping me. (क्योंकि अभी मोटा-मोटी ना साइजेज मैंने, हां, आप कोई बात नहीं, मेरेको पिंग कर दें।)\n[38s] AGENT: Yes, once I have the sizes roughly... (जी, एक बार मैंने ना साइज मोटा-मोटी...)\n[39s] CUSTOMER: ...roughly all of them I have purchased. If there is any other, I will definitely contact you. (...मोटा-मोटी सारे मैंने परचेस कर लिए हैं। कोई और होता है तो मैं आपसे जरूर कांटेक्ट करता हूं।)\n[43s] AGENT: Will do. Okay. Sure. (चलेगा। ठीक है। श्योर।)\n[44s] CUSTOMER: Yes, yes sir. Thank you sir. (जी, जी सर। थैंक यू सर।)\n[46s] AGENT: Thank you sir. (थैंक यू सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 17, "connected": 1, "audio_notes": "clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "17 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must follow the pitch structure: start with the opener and hook to earn the right to ask discovery questions, rather than opening directly with a requirement check.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who appears to be a trader, not a manufacturer. The customer stated they have no current requirement as they recently purchased a large quantity (70-80 tons). The agent confirmed the lack of need and the call ended with an agreement to connect on WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, instead jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook to create interest, which is the core of a supply-led pitch.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"How many tons is your monthly requirement?\", \"comment\": \"The agent only asked one of the six required discovery questions (monthly tonnage).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for sheets this month for procurement, Vinod ji?\", \"comment\": \"The agent successfully asked for a current requirement and confirmed the customer had none.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not set a specific callback date or agree to send a quote, which are the required next steps.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure: start with the opener and hook to earn the right to ask discovery questions, rather than opening directly with a requirement check.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who appears to be a trader, not a manufacturer. The customer stated they have no current requirement as they recently purchased a large quantity (70-80 tons). The agent confirmed the lack of need and the call ended with an agreement to connect on WhatsApp.\"}", "error": null, "latency_ms": 36976, "input_tokens": 3352, "output_tokens": 692, "created_at": "2026-09-25 11:23:48", "sentiment": "neutral", "sentiment_score": -0.006, "sentiment_confidence": "high", "pos": 8, "neg": 6, "lex_hits": 7, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.409, "agent_talk_sec": 17.3, "customer_talk_sec": 25.0, "dead_air_sec": 44.7, "longest_monologue_sec": 5.3, "agent_wpm": 291.3, "interruptions": 0, "agent_turns": 9, "customer_turns": 8, "discovery_qs": 5, "words_agent": 84, "words_customer": 129, "monologue_heavy": 0, "turns": [ { "ucid": "21112178878024961", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 1.05, "text_en": "Hello?", "text_native": "हलो?" }, { "ucid": "21112178878024961", "idx": 1, "speaker": "agent", "start_s": 1.29, "end_s": 1.66, "text_en": "Hello?", "text_native": "हलो?" }, { "ucid": "21112178878024961", "idx": 2, "speaker": "agent", "start_s": 1.89, "end_s": 6.81, "text_en": "Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for sheets this month for procurement, Vinod ji?", "text_native": "हां जी, ये रोनक मेहता बात कर रहा हूं JSW One से। अभी आपको शीट में अभी कोई रिक्वायरमेंट है ये मंथ में प्रोक्योरमेंट को, विनोद जी?" }, { "ucid": "21112178878024961", "idx": 3, "speaker": "customer", "start_s": 7.08, "end_s": 9.81, "text_en": "Sir, not right now. If there is any requirement, I will contact you.", "text_native": "सर, अभी तो नहीं है। कोई रिक्वायरमेंट होती है तो मैं करता हूं कांटेक्ट आपसे।" }, { "ucid": "21112178878024961", "idx": 4, "speaker": "agent", "start_s": 10.04, "end_s": 13.08, "text_en": "Okay, I will ping you on WhatsApp. How many tons is your monthly requirement?", "text_native": "चलिए मैं आपको पिंग करता हूं आपको WhatsApp पे। कितने टन हो जाता है आपका रिक्वायरमेंट मंथली का?" }, { "ucid": "21112178878024961", "idx": 5, "speaker": "customer", "start_s": 13.29, "end_s": 19.51, "text_en": "Uhm, sir, I don't have a requirement like that as such. Near about, you can consider, based on sales, it goes around 70-80, around 70-80 tons.", "text_native": "उम्, सर, मैं ऐसे रिक्वायरमेंट वैसे नहीं है। नियर अबाउट आप मान के चले, सेल के हिसाब से 70-80 के आस पास चल जाती है, 70-80 टन के आस पास।" }, { "ucid": "21112178878024961", "idx": 6, "speaker": "agent", "start_s": 19.74, "end_s": 22.0, "text_en": "Okay. So nothing is coming up this month? Or is the procurement done?", "text_native": "ओके। तो अभी अभी कुछ नहीं आ रही है ये मंथ में? कि हो गया है प्रोक्योरमेंट?" }, { "ucid": "21112178878024961", "idx": 7, "speaker": "customer", "start_s": 22.23, "end_s": 28.5, "text_en": "Uh, actually I have purchased quite a lot right now. For some time now, like material also arrived yesterday. Meaning, in the past, like when the rates increased, around that time I purchased a decent amount.", "text_native": "अह, एक्चुअली में अभी परचेस काफी कर ली है। पिछले कई टाइम से भी जैसे कल भी आया था माल। मतलब पिछले जैसे अभी रेट बढ़े ना, उसके आस पास अह परचेस कर ली है ठीक-ठाक थोड़ी।" }, { "ucid": "21112178878024961", "idx": 8, "speaker": "agent", "start_s": 28.81, "end_s": 32.5, "text_en": "Okay. Alright, the rates are increasing right now. So if you have any plan, consider it with us once.", "text_native": "ओके। ठीक है, अभी तो रेट्स बढ़ ही रहे है। तो कुछ प्लान रहेगा तो हमारे साथ कंसीडर करके देखिए एक।" }, { "ucid": "21112178878024961", "idx": 9, "speaker": "customer", "start_s": 32.71, "end_s": 35.08, "text_en": "Okay, if I have anything regarding size etc., then I will contact you.", "text_native": "चलिए, कोई मेरेको साइज वगेरा का होता है तो फिर मैं आपसे कांटेक्ट करता हूं।" }, { "ucid": "21112178878024961", "idx": 10, "speaker": "agent", "start_s": 35.2, "end_s": 35.5, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178878024961", "idx": 11, "speaker": "customer", "start_s": 35.6, "end_s": 38.0, "text_en": "Because right now, I have roughly the sizes, yes, no problem, you can ping me.", "text_native": "क्योंकि अभी मोटा-मोटी ना साइजेज मैंने, हां, आप कोई बात नहीं, मेरेको पिंग कर दें।" }, { "ucid": "21112178878024961", "idx": 12, "speaker": "agent", "start_s": 38.1, "end_s": 39.2, "text_en": "Yes, once I have the sizes roughly...", "text_native": "जी, एक बार मैंने ना साइज मोटा-मोटी..." }, { "ucid": "21112178878024961", "idx": 13, "speaker": "customer", "start_s": 39.2, "end_s": 42.5, "text_en": "...roughly all of them I have purchased. If there is any other, I will definitely contact you.", "text_native": "...मोटा-मोटी सारे मैंने परचेस कर लिए हैं। कोई और होता है तो मैं आपसे जरूर कांटेक्ट करता हूं।" }, { "ucid": "21112178878024961", "idx": 14, "speaker": "agent", "start_s": 42.7, "end_s": 43.8, "text_en": "Will do. Okay. Sure.", "text_native": "चलेगा। ठीक है। श्योर।" }, { "ucid": "21112178878024961", "idx": 15, "speaker": "customer", "start_s": 44.0, "end_s": 45.2, "text_en": "Yes, yes sir. Thank you sir.", "text_native": "जी, जी सर। थैंक यू सर।" }, { "ucid": "21112178878024961", "idx": 16, "speaker": "agent", "start_s": 45.5, "end_s": 46.0, "text_en": "Thank you sir.", "text_native": "थैंक यू सर।" } ], "steps": [ { "ucid": "21112178878024961", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak, instead jumping directly to a requirement question." }, { "ucid": "21112178878024961", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not lead with a supply or price hook to create interest, which is the core of a supply-led pitch." }, { "ucid": "21112178878024961", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "How many tons is your monthly requirement?", "comment": "The agent only asked one of the six required discovery questions (monthly tonnage)." }, { "ucid": "21112178878024961", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched during the call." }, { "ucid": "21112178878024961", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Do you have any requirement for sheets this month for procurement, Vinod ji?", "comment": "The agent successfully asked for a current requirement and confirmed the customer had none." }, { "ucid": "21112178878024961", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not set a specific callback date or agree to send a quote, which are the required next steps." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }