Call 21112178877989762 2026-09-07 · Jeevan Jeejo · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (10% inaudible) | Kannada | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Background noise is present, and there is some crosstalk at the beginning which makes a part of the agent's speech inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I purchase all that locally itself.
did well
Qualify
Sir, is there any requirement?
Summary
The agent introduced themself and immediately asked for a requirement. The customer declined, stating they purchase locally in Bangalore. The agent accepted this and ended the call without attempting any discovery, objection handling, or setting a next step.
Coaching
When a customer says they have no requirement or buy locally, you must still try to understand their business with discovery questions before ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended without establishing any future next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I purchase all that locally itself. |
Oh, you do local purchase. There in Karnataka. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.616 | 12.5s | 7.8s | 37.7s | 3.7s | 182.4 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Which one?
ಯಾವುದು?
agent
1.5s
Hello sir, this is [inaudible]
ಹಲೋ ಸರ್ ಇದು [inaudible]
customer
3.2s
Hello?
ಹಲೋ?
agent
4.1s
Hello sir, I am Jeevan speaking, from JSW Steels here.
ಹಲೋ ಸರ್ ನಾನು ಜೀವನ್ ಮಾತಾಡ್ತೀನಿ, JSW ಸ್ಟೀಲ್ಸ್ ಅಲ್ಲಿ ಇಲ್ಲಿ.
customer
8.0s
Okay.
ಓಕೆ.
agent
9.1s
Sir, is there any requirement?
ಸರ್ ಏನಾದ್ರೂ requirement ಇದೆಯಾ?
customer
11.5s
There is no requirement, sir. I purchase all that locally itself.
Requirement ಇಲ್ಲ ಸರ್. ಅದೆಲ್ಲಾ local ಅಲ್ಲೇ purchase ಮಾಡ್ತೀನಿ.
agent
15.4s
Oh, you do local purchase. There in Karnataka.
ಓ local purchase ಮಾಡ್ತೀರಾ. ಅಲ್ಲಿ ಕರ್ನಾಟಕದಲ್ಲಿ.
customer
17.9s
Yes, in Karnataka itself, I do local purchase here in Bangalore.
ಆ ಕರ್ನಾಟಕದಲ್ಲೇ local purchase ಇಲ್ಲೇ ಮಾಡ್ತೀನಿ ಬೆಂಗಳೂರಲ್ಲಿ.
agent
20.6s
Oh okay okay okay. No problem, sir. Alright. Thank you.
ಓ ಓಕೆ ಓಕೆ ಓಕೆ. ಪರವಾಗಿಲ್ಲ ಸರ್. ಸರಿ. ಥ್ಯಾಂಕ್ ಯು.