{
  "ucid": "21112178877989762",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 16:48:17",
  "end_time": "2026-09-07 16:49:15",
  "duration_sec": 58,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8137e49e2fe4800a139c0ba37f75ac48.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 693,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877989762__DIA8137e49e2fe4800a139c0ba37f75ac48.mp3",
  "audio_bytes": 92448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.816,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Which one?   (ಯಾವುದು?)\n[2s] AGENT: Hello sir, this is [inaudible]   (ಹಲೋ ಸರ್ ಇದು [inaudible])\n[3s] CUSTOMER: Hello?   (ಹಲೋ?)\n[4s] AGENT: Hello sir, I am Jeevan speaking, from JSW Steels here.   (ಹಲೋ ಸರ್ ನಾನು ಜೀವನ್ ಮಾತಾಡ್ತೀನಿ, JSW ಸ್ಟೀಲ್ಸ್ ಅಲ್ಲಿ ಇಲ್ಲಿ.)\n[8s] CUSTOMER: Okay.   (ಓಕೆ.)\n[9s] AGENT: Sir, is there any requirement?   (ಸರ್ ಏನಾದ್ರೂ requirement ಇದೆಯಾ?)\n[12s] CUSTOMER: There is no requirement, sir. I purchase all that locally itself.   (Requirement ಇಲ್ಲ ಸರ್. ಅದೆಲ್ಲಾ local ಅಲ್ಲೇ purchase ಮಾಡ್ತೀನಿ.)\n[15s] AGENT: Oh, you do local purchase. There in Karnataka.   (ಓ local purchase ಮಾಡ್ತೀರಾ. ಅಲ್ಲಿ ಕರ್ನಾಟಕದಲ್ಲಿ.)\n[18s] CUSTOMER: Yes, in Karnataka itself, I do local purchase here in Bangalore.   (ಆ ಕರ್ನಾಟಕದಲ್ಲೇ local purchase ಇಲ್ಲೇ ಮಾಡ್ತೀನಿ ಬೆಂಗಳೂರಲ್ಲಿ.)\n[21s] AGENT: Oh okay okay okay. No problem, sir. Alright. Thank you.   (ಓ ಓಕೆ ಓಕೆ ಓಕೆ. ಪರವಾಗಿಲ್ಲ ಸರ್. ಸರಿ. ಥ್ಯಾಂಕ್ ಯು.)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Background noise is present, and there is some crosstalk at the beginning which makes a part of the agent's speech inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (10% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no requirement or buy locally, you must still try to understand their business with discovery questions before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and immediately asked for a requirement. The customer declined, stating they purchase locally in Bangalore. The agent accepted this and ended the call without attempting any discovery, objection handling, or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended without establishing any future next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement or buy locally, you must still try to understand their business with discovery questions before ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I purchase all that locally itself.\", \"response\": \"Oh, you do local purchase. There in Karnataka.\"}], \"call_summary\": \"The agent introduced themself and immediately asked for a requirement. The customer declined, stating they purchase locally in Bangalore. The agent accepted this and ended the call without attempting any discovery, objection handling, or setting a next step.\"}",
  "error": null,
  "latency_ms": 34296,
  "input_tokens": 2854,
  "output_tokens": 689,
  "created_at": "2026-09-25 11:23:49",
  "sentiment": "negative",
  "sentiment_score": -0.518,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.616,
  "agent_talk_sec": 12.5,
  "customer_talk_sec": 7.8,
  "dead_air_sec": 37.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 182.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 38,
  "words_customer": 26,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877989762",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.41,
      "end_s": 1.08,
      "text_en": "Which one?",
      "text_native": "ಯಾವುದು?"
    },
    {
      "ucid": "21112178877989762",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.51,
      "end_s": 3.21,
      "text_en": "Hello sir, this is [inaudible]",
      "text_native": "ಹಲೋ ಸರ್ ಇದು [inaudible]"
    },
    {
      "ucid": "21112178877989762",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.21,
      "end_s": 3.71,
      "text_en": "Hello?",
      "text_native": "ಹಲೋ?"
    },
    {
      "ucid": "21112178877989762",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.11,
      "end_s": 7.81,
      "text_en": "Hello sir, I am Jeevan speaking, from JSW Steels here.",
      "text_native": "ಹಲೋ ಸರ್ ನಾನು ಜೀವನ್ ಮಾತಾಡ್ತೀನಿ, JSW ಸ್ಟೀಲ್ಸ್ ಅಲ್ಲಿ ಇಲ್ಲಿ."
    },
    {
      "ucid": "21112178877989762",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.01,
      "end_s": 8.61,
      "text_en": "Okay.",
      "text_native": "ಓಕೆ."
    },
    {
      "ucid": "21112178877989762",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.11,
      "end_s": 11.01,
      "text_en": "Sir, is there any requirement?",
      "text_native": "ಸರ್ ಏನಾದ್ರೂ requirement ಇದೆಯಾ?"
    },
    {
      "ucid": "21112178877989762",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.51,
      "end_s": 15.11,
      "text_en": "There is no requirement, sir. I purchase all that locally itself.",
      "text_native": "Requirement ಇಲ್ಲ ಸರ್. ಅದೆಲ್ಲಾ local ಅಲ್ಲೇ purchase ಮಾಡ್ತೀನಿ."
    },
    {
      "ucid": "21112178877989762",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.41,
      "end_s": 17.81,
      "text_en": "Oh, you do local purchase. There in Karnataka.",
      "text_native": "ಓ local purchase ಮಾಡ್ತೀರಾ. ಅಲ್ಲಿ ಕರ್ನಾಟಕದಲ್ಲಿ."
    },
    {
      "ucid": "21112178877989762",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.91,
      "end_s": 20.31,
      "text_en": "Yes, in Karnataka itself, I do local purchase here in Bangalore.",
      "text_native": "ಆ ಕರ್ನಾಟಕದಲ್ಲೇ local purchase ಇಲ್ಲೇ ಮಾಡ್ತೀನಿ ಬೆಂಗಳೂರಲ್ಲಿ."
    },
    {
      "ucid": "21112178877989762",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.61,
      "end_s": 23.41,
      "text_en": "Oh okay okay okay. No problem, sir. Alright. Thank you.",
      "text_native": "ಓ ಓಕೆ ಓಕೆ ಓಕೆ. ಪರವಾಗಿಲ್ಲ ಸರ್. ಸರಿ. ಥ್ಯಾಂಕ್ ಯು."
    }
  ],
  "steps": [
    {
      "ucid": "21112178877989762",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178877989762",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178877989762",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178877989762",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178877989762",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178877989762",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended without establishing any future next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178877989762",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "I purchase all that locally itself.",
      "response": "Oh, you do local purchase. There in Karnataka."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}