Call 21112178877841791 2026-09-07 · Sajal Bhaskar · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +8/−12
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified self and customer but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked about the timing of a future requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So is there any requirement right now?
Summary
The agent contacted a previously registered customer but failed to deliver a hook or conduct discovery. The agent asked for a requirement, which the customer confirmed they did not have at present. The customer indicated a need might arise in more than a month, and the agent ended the call by offering to send their card without setting a firm follow-up.
Coaching
You must deliver the hook to create interest before asking if the customer has a requirement; otherwise, they have no reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified self and customer but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked about the timing of a future requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
As no discovery was conducted, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So is there any requirement right now? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll share you my card. Please save that number for future requirements. The agent did not establish a specific, committed next step, such as a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.623 | 18.2s | 11.0s | 42.8s | 4.8s | 286.8 | 0 | 10 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello?
हेलो?
customer
5.9s
Yes?
agent
6.7s
Uh, is this Anish ji speaking?
अह अनीश जी बात कर रहे हैं?
customer
8.5s
Who is speaking?
कौन बोल रहा है?
agent
9.3s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
11.1s
Yes sir?
हां सर?
agent
12.1s
JSW One.
customer
13.0s
Yes, yes, yes, tell me.
हां जी, हां जी, हां जी, बताइए।
agent
14.6s
Uh sir, your account was registered for a long time, under the name Anish.
अह सर ये आपका काफी टाइम से रजिस्टर्ड था अकाउंट, अनीश करके।
customer
17.4s
It was under the project's name.
प्रोजेक्ट के नाम से था वो।
agent
18.5s
Yes, yes, yes. So is there any requirement right now?
जी, जी, जी। तो अभी कुछ है रिक्वायरमेंट?
customer
20.5s
No no, not right now. Right now I don't have.
नहीं नहीं, अभी नहीं है। Right now I don't have.
agent
22.6s
Okay. When can it come, sir, can you tell me? I will call you once then.
ओके। कब आ सकता है सर, बता सकते हैं? मैं तब पे एक बार कॉल कर लूंगा आपको।
customer
25.8s
I think we will get back to you. It's going to be taking some time.
agent
29.2s
After, so it will be in next month or
customer
31.1s
Maybe in beyond that.
agent
32.5s
Beyond that, okay. Okay, I'll do one thing, I'll share you my card. Please save that number for future requirements.
customer
37.3s
No problem. Thank you.
agent
39.0s
Okay, okay.
ओके, ओके।