{
  "ucid": "21112178877841791",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 16:23:37",
  "end_time": "2026-09-07 16:24:49",
  "duration_sec": 72,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1d48df483f4719cd86ffdd786e274342.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 695,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877841791__DIA1d48df483f4719cd86ffdd786e274342.mp3",
  "audio_bytes": 162864,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 54.288,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello?   (हेलो?)\n[6s] CUSTOMER: Yes?\n[7s] AGENT: Uh, is this Anish ji speaking?   (अह अनीश जी बात कर रहे हैं?)\n[8s] CUSTOMER: Who is speaking?   (कौन बोल रहा है?)\n[9s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[11s] CUSTOMER: Yes sir?   (हां सर?)\n[12s] AGENT: JSW One.\n[13s] CUSTOMER: Yes, yes, yes, tell me.   (हां जी, हां जी, हां जी, बताइए।)\n[15s] AGENT: Uh sir, your account was registered for a long time, under the name Anish.   (अह सर ये आपका काफी टाइम से रजिस्टर्ड था अकाउंट, अनीश करके।)\n[17s] CUSTOMER: It was under the project's name.   (प्रोजेक्ट के नाम से था वो।)\n[18s] AGENT: Yes, yes, yes. So is there any requirement right now?   (जी, जी, जी। तो अभी कुछ है रिक्वायरमेंट?)\n[20s] CUSTOMER: No no, not right now. Right now I don't have.   (नहीं नहीं, अभी नहीं है। Right now I don't have.)\n[23s] AGENT: Okay. When can it come, sir, can you tell me? I will call you once then.   (ओके। कब आ सकता है सर, बता सकते हैं? मैं तब पे एक बार कॉल कर लूंगा आपको।)\n[26s] CUSTOMER: I think we will get back to you. It's going to be taking some time.\n[29s] AGENT: After, so it will be in next month or\n[31s] CUSTOMER: Maybe in beyond that.\n[32s] AGENT: Beyond that, okay. Okay, I'll do one thing, I'll share you my card. Please save that number for future requirements.\n[37s] CUSTOMER: No problem. Thank you.\n[39s] AGENT: Okay, okay.   (ओके, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must deliver the hook to create interest before asking if the customer has a requirement; otherwise, they have no reason to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a previously registered customer but failed to deliver a hook or conduct discovery. The agent asked for a requirement, which the customer confirmed they did not have at present. The customer indicated a need might arise in more than a month, and the agent ended the call by offering to send their card without setting a firm follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified self and customer but did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only asked about the timing of a future requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"As no discovery was conducted, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So is there any requirement right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll share you my card. Please save that number for future requirements.\", \"comment\": \"The agent did not establish a specific, committed next step, such as a callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must deliver the hook to create interest before asking if the customer has a requirement; otherwise, they have no reason to engage.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a previously registered customer but failed to deliver a hook or conduct discovery. The agent asked for a requirement, which the customer confirmed they did not have at present. The customer indicated a need might arise in more than a month, and the agent ended the call by offering to send their card without setting a firm follow-up.\"}",
  "error": null,
  "latency_ms": 30810,
  "input_tokens": 3044,
  "output_tokens": 689,
  "created_at": "2026-09-25 11:23:49",
  "sentiment": "negative",
  "sentiment_score": -0.203,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 12,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.623,
  "agent_talk_sec": 18.2,
  "customer_talk_sec": 11.0,
  "dead_air_sec": 42.8,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 286.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 4,
  "words_agent": 87,
  "words_customer": 50,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877841791",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.07,
      "end_s": 5.49,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178877841791",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.18,
      "text_en": "Yes?",
      "text_native": "Yes?"
    },
    {
      "ucid": "21112178877841791",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.69,
      "end_s": 8.01,
      "text_en": "Uh, is this Anish ji speaking?",
      "text_native": "अह अनीश जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178877841791",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 9.08,
      "text_en": "Who is speaking?",
      "text_native": "कौन बोल रहा है?"
    },
    {
      "ucid": "21112178877841791",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.33,
      "end_s": 10.8,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178877841791",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.08,
      "end_s": 11.5,
      "text_en": "Yes sir?",
      "text_native": "हां सर?"
    },
    {
      "ucid": "21112178877841791",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.1,
      "end_s": 12.8,
      "text_en": "JSW One.",
      "text_native": "JSW One."
    },
    {
      "ucid": "21112178877841791",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.98,
      "end_s": 14.1,
      "text_en": "Yes, yes, yes, tell me.",
      "text_native": "हां जी, हां जी, हां जी, बताइए।"
    },
    {
      "ucid": "21112178877841791",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.58,
      "end_s": 17.4,
      "text_en": "Uh sir, your account was registered for a long time, under the name Anish.",
      "text_native": "अह सर ये आपका काफी टाइम से रजिस्टर्ड था अकाउंट, अनीश करके।"
    },
    {
      "ucid": "21112178877841791",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 18.3,
      "text_en": "It was under the project's name.",
      "text_native": "प्रोजेक्ट के नाम से था वो।"
    },
    {
      "ucid": "21112178877841791",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 20.2,
      "text_en": "Yes, yes, yes. So is there any requirement right now?",
      "text_native": "जी, जी, जी। तो अभी कुछ है रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178877841791",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.48,
      "end_s": 22.3,
      "text_en": "No no, not right now. Right now I don't have.",
      "text_native": "नहीं नहीं, अभी नहीं है। Right now I don't have."
    },
    {
      "ucid": "21112178877841791",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 25.3,
      "text_en": "Okay. When can it come, sir, can you tell me? I will call you once then.",
      "text_native": "ओके। कब आ सकता है सर, बता सकते हैं? मैं तब पे एक बार कॉल कर लूंगा आपको।"
    },
    {
      "ucid": "21112178877841791",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 28.8,
      "text_en": "I think we will get back to you. It's going to be taking some time.",
      "text_native": "I think we will get back to you. It's going to be taking some time."
    },
    {
      "ucid": "21112178877841791",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 30.8,
      "text_en": "After, so it will be in next month or",
      "text_native": "After, so it will be in next month or"
    },
    {
      "ucid": "21112178877841791",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.1,
      "end_s": 32.5,
      "text_en": "Maybe in beyond that.",
      "text_native": "Maybe in beyond that."
    },
    {
      "ucid": "21112178877841791",
      "idx": 16,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 37.3,
      "text_en": "Beyond that, okay. Okay, I'll do one thing, I'll share you my card. Please save that number for future requirements.",
      "text_native": "Beyond that, okay. Okay, I'll do one thing, I'll share you my card. Please save that number for future requirements."
    },
    {
      "ucid": "21112178877841791",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.3,
      "end_s": 38.8,
      "text_en": "No problem. Thank you.",
      "text_native": "No problem. Thank you."
    },
    {
      "ucid": "21112178877841791",
      "idx": 18,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 39.7,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178877841791",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified self and customer but did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178877841791",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook or value proposition, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178877841791",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only asked about the timing of a future requirement."
    },
    {
      "ucid": "21112178877841791",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "As no discovery was conducted, no USPs were pitched."
    },
    {
      "ucid": "21112178877841791",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So is there any requirement right now?",
      "comment": "Agent successfully asked if a current requirement exists, which the customer denied."
    },
    {
      "ucid": "21112178877841791",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I'll share you my card. Please save that number for future requirements.",
      "comment": "The agent did not establish a specific, committed next step, such as a callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}