Call 21112178877839741 2026-09-07 · sudeeps · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The agent speaks slightly faster than the customer, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: seconds steel
3 · Supply
US
spec_not_available
Customer stated they only deal in 'seconds' material, which the agent treated as a product category JSW One does not supply.
4 · Sentiment
the CUSTOMER
-0.54
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
because the agent did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
because the agent did not deliver a supply or price hook, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
because the agent asked zero of the six required discovery questions after the initial disqualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a lead in Pune regarding steel procurement. The customer immediately stated they do not deal in prime material, only in 'seconds' material. The agent accepted this and ended the call without any further discovery or attempt to find a solution.
Coaching
When a customer states they use a different type of material like 'seconds', you should still probe to understand their business before ending the call, as we may be able to serve them.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, this is Sudip speaking from JSW One, Jindal Steel. because the agent did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
because the agent did not deliver a supply or price hook, instead jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
because the agent asked zero of the six required discovery questions after the initial disqualification. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
because no USPs were pitched as the call was terminated early. |
| SL5 Qualify | 2 | fail | – | 0.0 | do you have any requirement for prime material? because after learning the customer deals in 'seconds', the agent did not attempt to qualify that potential requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, thank you. because the call was ended abruptly with no committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.776 heavy | 13.2s | 3.8s | 39.0s | 6.0s | 304.5 | 0 | 6 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.6s
Hello?
हॅलो?
customer
2.4s
Yes?
agent
2.9s
SM Metal?
customer
3.7s
Yes, tell me sir.
जी बोलिए सर।
agent
4.5s
Yes sir, this is Sudip speaking from JSW One, Jindal Steel.
हां सर जी, सुदीप बोल रहा हूं JSW One से, Jindal Steel.
customer
6.9s
Yes sir.
जी सर।
agent
7.6s
Your company was registered on our portal for this Pune location. This was in reference with your steel procurement. Now I wanted to understand, sir, do you have any requirement for prime material?
ये आपका कंपनी रजिस्टर्ड वाला था पोर्टल पर हमारे for this Pune location. This was in reference with your steel procurement. अभी मेरेको समझना था सर, जो prime material में कुछ रिक्वायरमेंट है आपको?
customer
14.0s
No sir, not in prime. We don't deal in prime.
नहीं सर, prime में नहीं। Prime में हम deal नहीं करते।
agent
16.1s
You don't deal in prime? Do you deal in seconds, sir?
Prime में deal नहीं करते आप? Second में deal करते हो क्या सर?
customer
18.5s
Yes sir.
जी सर।
agent
19.2s
Okay okay okay. Alright, I understand. Okay, thank you.
अच्छा अच्छा अच्छा। ठीक है, समझ गया। Okay, thank you.