{ "ucid": "21112178877839741", "call_date": "2026-09-07", "start_time": "2026-09-07 16:23:17", "end_time": "2026-09-07 16:24:13", "duration_sec": 56, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Does_not_deal_Steel", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8ab658d05ee3d7471b1350de14a5c545.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 696, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178877839741__DIA8ab658d05ee3d7471b1350de14a5c545.mp3", "audio_bytes": 106704, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 35.568, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हॅलो?)\n[2s] AGENT: Hello? (हॅलो?)\n[2s] CUSTOMER: Yes?\n[3s] AGENT: SM Metal?\n[4s] CUSTOMER: Yes, tell me sir. (जी बोलिए सर।)\n[4s] AGENT: Yes sir, this is Sudip speaking from JSW One, Jindal Steel. (हां सर जी, सुदीप बोल रहा हूं JSW One से, Jindal Steel.)\n[7s] CUSTOMER: Yes sir. (जी सर।)\n[8s] AGENT: Your company was registered on our portal for this Pune location. This was in reference with your steel procurement. Now I wanted to understand, sir, do you have any requirement for prime material? (ये आपका कंपनी रजिस्टर्ड वाला था पोर्टल पर हमारे for this Pune location. This was in reference with your steel procurement. अभी मेरेको समझना था सर, जो prime material में कुछ रिक्वायरमेंट है आपको?)\n[14s] CUSTOMER: No sir, not in prime. We don't deal in prime. (नहीं सर, prime में नहीं। Prime में हम deal नहीं करते।)\n[16s] AGENT: You don't deal in prime? Do you deal in seconds, sir? (Prime में deal नहीं करते आप? Second में deal करते हो क्या सर?)\n[18s] CUSTOMER: Yes sir. (जी सर।)\n[19s] AGENT: Okay okay okay. Alright, I understand. Okay, thank you. (अच्छा अच्छा अच्छा। ठीक है, समझ गया। Okay, thank you.)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: The agent speaks slightly faster than the customer, but both are clearly audible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer states they use a different type of material like 'seconds', you should still probe to understand their business before ending the call, as we may be able to serve them.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "seconds steel", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "spec_not_available", "supply_details": "Customer stated they only deal in 'seconds' material, which the agent treated as a product category JSW One does not supply.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead in Pune regarding steel procurement. The customer immediately stated they do not deal in prime material, only in 'seconds' material. The agent accepted this and ended the call without any further discovery or attempt to find a solution.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes sir, this is Sudip speaking from JSW One, Jindal Steel.\", \"comment\": \"because the agent did not ask for permission to speak or if it was a good time.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the agent did not deliver a supply or price hook, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"because the agent asked zero of the six required discovery questions after the initial disqualification.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because no USPs were pitched as the call was terminated early.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"do you have any requirement for prime material?\", \"comment\": \"because after learning the customer deals in 'seconds', the agent did not attempt to qualify that potential requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, thank you.\", \"comment\": \"because the call was ended abruptly with no committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states they use a different type of material like 'seconds', you should still probe to understand their business before ending the call, as we may be able to serve them.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"seconds steel\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer stated they only deal in 'seconds' material, which the agent treated as a product category JSW One does not supply.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead in Pune regarding steel procurement. The customer immediately stated they do not deal in prime material, only in 'seconds' material. The agent accepted this and ended the call without any further discovery or attempt to find a solution.\"}", "error": null, "latency_ms": 34543, "input_tokens": 2901, "output_tokens": 724, "created_at": "2026-09-25 11:23:54", "sentiment": "negative", "sentiment_score": -0.54, "sentiment_confidence": "high", "pos": 0, "neg": 3, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.776, "agent_talk_sec": 13.2, "customer_talk_sec": 3.8, "dead_air_sec": 39.0, "longest_monologue_sec": 6.0, "agent_wpm": 304.5, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 5, "words_agent": 67, "words_customer": 20, "monologue_heavy": 1, "turns": [ { "ucid": "21112178877839741", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.31, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178877839741", "idx": 1, "speaker": "agent", "start_s": 1.6, "end_s": 2.0, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178877839741", "idx": 2, "speaker": "customer", "start_s": 2.36, "end_s": 2.62, "text_en": "Yes?", "text_native": "Yes?" }, { "ucid": "21112178877839741", "idx": 3, "speaker": "agent", "start_s": 2.9, "end_s": 3.48, "text_en": "SM Metal?", "text_native": "SM Metal?" }, { "ucid": "21112178877839741", "idx": 4, "speaker": "customer", "start_s": 3.7, "end_s": 4.2, "text_en": "Yes, tell me sir.", "text_native": "जी बोलिए सर।" }, { "ucid": "21112178877839741", "idx": 5, "speaker": "agent", "start_s": 4.46, "end_s": 6.58, "text_en": "Yes sir, this is Sudip speaking from JSW One, Jindal Steel.", "text_native": "हां सर जी, सुदीप बोल रहा हूं JSW One से, Jindal Steel." }, { "ucid": "21112178877839741", "idx": 6, "speaker": "customer", "start_s": 6.9, "end_s": 7.2, "text_en": "Yes sir.", "text_native": "जी सर।" }, { "ucid": "21112178877839741", "idx": 7, "speaker": "agent", "start_s": 7.56, "end_s": 13.58, "text_en": "Your company was registered on our portal for this Pune location. This was in reference with your steel procurement. Now I wanted to understand, sir, do you have any requirement for prime material?", "text_native": "ये आपका कंपनी रजिस्टर्ड वाला था पोर्टल पर हमारे for this Pune location. This was in reference with your steel procurement. अभी मेरेको समझना था सर, जो prime material में कुछ रिक्वायरमेंट है आपको?" }, { "ucid": "21112178877839741", "idx": 8, "speaker": "customer", "start_s": 13.98, "end_s": 15.9, "text_en": "No sir, not in prime. We don't deal in prime.", "text_native": "नहीं सर, prime में नहीं। Prime में हम deal नहीं करते।" }, { "ucid": "21112178877839741", "idx": 9, "speaker": "agent", "start_s": 16.1, "end_s": 18.28, "text_en": "You don't deal in prime? Do you deal in seconds, sir?", "text_native": "Prime में deal नहीं करते आप? Second में deal करते हो क्या सर?" }, { "ucid": "21112178877839741", "idx": 10, "speaker": "customer", "start_s": 18.48, "end_s": 18.88, "text_en": "Yes sir.", "text_native": "जी सर।" }, { "ucid": "21112178877839741", "idx": 11, "speaker": "agent", "start_s": 19.2, "end_s": 21.08, "text_en": "Okay okay okay. Alright, I understand. Okay, thank you.", "text_native": "अच्छा अच्छा अच्छा। ठीक है, समझ गया। Okay, thank you." } ], "steps": [ { "ucid": "21112178877839741", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes sir, this is Sudip speaking from JSW One, Jindal Steel.", "comment": "because the agent did not ask for permission to speak or if it was a good time." }, { "ucid": "21112178877839741", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "because the agent did not deliver a supply or price hook, instead jumping directly to a qualifying question." }, { "ucid": "21112178877839741", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "because the agent asked zero of the six required discovery questions after the initial disqualification." }, { "ucid": "21112178877839741", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "because no USPs were pitched as the call was terminated early." }, { "ucid": "21112178877839741", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "do you have any requirement for prime material?", "comment": "because after learning the customer deals in 'seconds', the agent did not attempt to qualify that potential requirement." }, { "ucid": "21112178877839741", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay, thank you.", "comment": "because the call was ended abruptly with no committed next step." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }