Call 21112178877752831 2026-09-07 · Ronak Mehta · 4:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The call begins with a slightly jumbled and rapid exchange of identities in Hindi and Gujarati before settling into a clear Hindi conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, he directly asked for requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent moved directly to qualifying a specific requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
AGENT: Yes Harsh ji, Ronak Mehta speaking from JSW One. Is there any requirement for HR coil or sheet for this month's procurement?
Summary
The agent contacted the customer and immediately asked for requirements, skipping the opening and hook. The customer confirmed a current need for 5mm and 10mm hot-rolled sheets. The agent began qualifying the specific dimensions before the call ended abruptly, without any discovery, pitch, or closure.
Coaching
Ronak, always start by asking for permission to speak and then use the supply-led hook to create interest before asking for their requirements. This builds rapport and sets the stage for a better conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; instead, he directly asked for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent moved directly to qualifying a specific requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Yes Harsh ji, Ronak Mehta speaking from JSW One. Is there any requirement for HR coil or sheet for this month's procurement? The agent successfully asked for and identified a current requirement, and began capturing the specifications (thickness, dimensions). |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before a next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.562 | 17.2s | 13.4s | 216.4s | 6.1s | 268.6 | 0 | 7 | 7 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.5s
Hello. Am I speaking with Harsh Soni ji? I am speaking from Anik Mehta. From JSW One.
Hello. આપ યે હર્ષ સોનીજી સે બાત હો રહી હૈ? અનિક મહેતાથી વાત કરું છું. JSW One થી.
customer
5.2s
Hello?
agent
5.8s
Sorry? Yes?
Sorry? हां जी?
agent
6.5s
Yes Harsh ji, Ronak Mehta speaking from JSW One. Is there any requirement for HR coil or sheet for this month's procurement?
जी हर्ष जी, रोनक मेहता बात कर रहा हूं JSW One से। अभी कुछ HR coil या sheet में रिक्वायरमेंट आ रही है ये महीने की प्रोक्योरमेंट के लिए?
customer
12.3s
Sir, I have a requirement in hot rolled, in 5mm and 10mm.
सर हॉट रोल्ड में है 5mm में और 10mm में।
agent
15.7s
Okay. Do you need it in coil or sheet, sir?
Okay. मुझे मुझे coil में या sheet में सर?
customer
18.0s
In sheet.
Sheet में।
agent
19.0s
In sheet. And what will be the dimensions?
Sheet में। और डायमेंशन्स क्या रहेगी?
customer
20.6s
Meaning, uh, the sheet size, our maximum size comes as 2000 by 3... 2500 or 3000, I think.
मतलब कि अह शीट का साइज जो अपना मैक्सिमम साइज 2000 by 3... 2500 या 3000 ऐसे आता है I think.
agent
26.0s
Right now, what is your current requirement?
अभी अभी करंट में आपको कौनसी रिक्वायरमेंट है?
customer
28.2s
Right now it's 1500 by 2500, I think.
अभी 1500 by 2500 आती है I think.
agent
30.5s
1500 by 2500. And what thickness do you need for this?
1500 by 2500. और इसकी थिकनेस कितनी चाहिए आपको?
customer
32.8s
5mm and 10mm, two, two types.
5mm और 10mm दो, दो टाइप की।