{ "ucid": "21112178877752831", "call_date": "2026-09-07", "start_time": "2026-09-07 16:08:48", "end_time": "2026-09-07 16:12:55", "duration_sec": 247, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Interested", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd0173ed98e7dfcd1797744c1117b92bd.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 698, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178877752831__DIAd0173ed98e7dfcd1797744c1117b92bd.mp3", "audio_bytes": 697896, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 232.632, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello. Am I speaking with Harsh Soni ji? I am speaking from Anik Mehta. From JSW One. (Hello. આપ યે હર્ષ સોનીજી સે બાત હો રહી હૈ? અનિક મહેતાથી વાત કરું છું. JSW One થી.)\n[5s] CUSTOMER: Hello?\n[6s] AGENT: Sorry? Yes? (Sorry? हां जी?)\n[6s] AGENT: Yes Harsh ji, Ronak Mehta speaking from JSW One. Is there any requirement for HR coil or sheet for this month's procurement? (जी हर्ष जी, रोनक मेहता बात कर रहा हूं JSW One से। अभी कुछ HR coil या sheet में रिक्वायरमेंट आ रही है ये महीने की प्रोक्योरमेंट के लिए?)\n[12s] CUSTOMER: Sir, I have a requirement in hot rolled, in 5mm and 10mm. (सर हॉट रोल्ड में है 5mm में और 10mm में।)\n[16s] AGENT: Okay. Do you need it in coil or sheet, sir? (Okay. मुझे मुझे coil में या sheet में सर?)\n[18s] CUSTOMER: In sheet. (Sheet में।)\n[19s] AGENT: In sheet. And what will be the dimensions? (Sheet में। और डायमेंशन्स क्या रहेगी?)\n[21s] CUSTOMER: Meaning, uh, the sheet size, our maximum size comes as 2000 by 3... 2500 or 3000, I think. (मतलब कि अह शीट का साइज जो अपना मैक्सिमम साइज 2000 by 3... 2500 या 3000 ऐसे आता है I think.)\n[26s] AGENT: Right now, what is your current requirement? (अभी अभी करंट में आपको कौनसी रिक्वायरमेंट है?)\n[28s] CUSTOMER: Right now it's 1500 by 2500, I think. (अभी 1500 by 2500 आती है I think.)\n[30s] AGENT: 1500 by 2500. And what thickness do you need for this? (1500 by 2500. और इसकी थिकनेस कितनी चाहिए आपको?)\n[33s] CUSTOMER: 5mm and 10mm, two, two types. (5mm और 10mm दो, दो टाइप की।)", "language": "Hindi", "languages": "[\"Hindi\", \"Gujarati\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The call begins with a slightly jumbled and rapid exchange of identities in Hindi and Gujarati before settling into a clear Hindi conversation.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Ronak, always start by asking for permission to speak and then use the supply-led hook to create interest before asking for their requirements. This builds rapport and sets the stage for a better conversation.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted the customer and immediately asked for requirements, skipping the opening and hook. The customer confirmed a current need for 5mm and 10mm hot-rolled sheets. The agent began qualifying the specific dimensions before the call ended abruptly, without any discovery, pitch, or closure.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook; instead, he directly asked for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent moved directly to qualifying a specific requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could pitch any USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes Harsh ji, Ronak Mehta speaking from JSW One. Is there any requirement for HR coil or sheet for this month's procurement?\", \"comment\": \"The agent successfully asked for and identified a current requirement, and began capturing the specifications (thickness, dimensions).\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly before a next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Ronak, always start by asking for permission to speak and then use the supply-led hook to create interest before asking for their requirements. This builds rapport and sets the stage for a better conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer and immediately asked for requirements, skipping the opening and hook. The customer confirmed a current need for 5mm and 10mm hot-rolled sheets. The agent began qualifying the specific dimensions before the call ended abruptly, without any discovery, pitch, or closure.\"}", "error": null, "latency_ms": 40496, "input_tokens": 3104, "output_tokens": 687, "created_at": "2026-09-25 11:24:03", "sentiment": "positive", "sentiment_score": 0.455, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.562, "agent_talk_sec": 17.2, "customer_talk_sec": 13.4, "dead_air_sec": 216.4, "longest_monologue_sec": 6.1, "agent_wpm": 268.6, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 8, "words_agent": 77, "words_customer": 48, "monologue_heavy": 0, "turns": [ { "ucid": "21112178877752831", "idx": 0, "speaker": "customer", "start_s": 0.83, "end_s": 1.23, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178877752831", "idx": 1, "speaker": "agent", "start_s": 1.5, "end_s": 4.9, "text_en": "Hello. Am I speaking with Harsh Soni ji? I am speaking from Anik Mehta. From JSW One.", "text_native": "Hello. આપ યે હર્ષ સોનીજી સે બાત હો રહી હૈ? અનિક મહેતાથી વાત કરું છું. JSW One થી." }, { "ucid": "21112178877752831", "idx": 2, "speaker": "customer", "start_s": 5.2, "end_s": 5.6, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178877752831", "idx": 3, "speaker": "agent", "start_s": 5.8, "end_s": 6.4, "text_en": "Sorry? Yes?", "text_native": "Sorry? हां जी?" }, { "ucid": "21112178877752831", "idx": 4, "speaker": "agent", "start_s": 6.5, "end_s": 12.0, "text_en": "Yes Harsh ji, Ronak Mehta speaking from JSW One. Is there any requirement for HR coil or sheet for this month's procurement?", "text_native": "जी हर्ष जी, रोनक मेहता बात कर रहा हूं JSW One से। अभी कुछ HR coil या sheet में रिक्वायरमेंट आ रही है ये महीने की प्रोक्योरमेंट के लिए?" }, { "ucid": "21112178877752831", "idx": 5, "speaker": "customer", "start_s": 12.3, "end_s": 15.2, "text_en": "Sir, I have a requirement in hot rolled, in 5mm and 10mm.", "text_native": "सर हॉट रोल्ड में है 5mm में और 10mm में।" }, { "ucid": "21112178877752831", "idx": 6, "speaker": "agent", "start_s": 15.7, "end_s": 17.9, "text_en": "Okay. Do you need it in coil or sheet, sir?", "text_native": "Okay. मुझे मुझे coil में या sheet में सर?" }, { "ucid": "21112178877752831", "idx": 7, "speaker": "customer", "start_s": 18.0, "end_s": 18.6, "text_en": "In sheet.", "text_native": "Sheet में।" }, { "ucid": "21112178877752831", "idx": 8, "speaker": "agent", "start_s": 19.0, "end_s": 20.4, "text_en": "In sheet. And what will be the dimensions?", "text_native": "Sheet में। और डायमेंशन्स क्या रहेगी?" }, { "ucid": "21112178877752831", "idx": 9, "speaker": "customer", "start_s": 20.6, "end_s": 25.5, "text_en": "Meaning, uh, the sheet size, our maximum size comes as 2000 by 3... 2500 or 3000, I think.", "text_native": "मतलब कि अह शीट का साइज जो अपना मैक्सिमम साइज 2000 by 3... 2500 या 3000 ऐसे आता है I think." }, { "ucid": "21112178877752831", "idx": 10, "speaker": "agent", "start_s": 26.0, "end_s": 28.0, "text_en": "Right now, what is your current requirement?", "text_native": "अभी अभी करंट में आपको कौनसी रिक्वायरमेंट है?" }, { "ucid": "21112178877752831", "idx": 11, "speaker": "customer", "start_s": 28.2, "end_s": 30.2, "text_en": "Right now it's 1500 by 2500, I think.", "text_native": "अभी 1500 by 2500 आती है I think." }, { "ucid": "21112178877752831", "idx": 12, "speaker": "agent", "start_s": 30.5, "end_s": 32.6, "text_en": "1500 by 2500. And what thickness do you need for this?", "text_native": "1500 by 2500. और इसकी थिकनेस कितनी चाहिए आपको?" }, { "ucid": "21112178877752831", "idx": 13, "speaker": "customer", "start_s": 32.8, "end_s": 35.0, "text_en": "5mm and 10mm, two, two types.", "text_native": "5mm और 10mm दो, दो टाइप की।" } ], "steps": [ { "ucid": "21112178877752831", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak, jumping directly into a question about requirements." }, { "ucid": "21112178877752831", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not provide a hook; instead, he directly asked for requirements." }, { "ucid": "21112178877752831", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the agent moved directly to qualifying a specific requirement." }, { "ucid": "21112178877752831", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could pitch any USPs." }, { "ucid": "21112178877752831", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Yes Harsh ji, Ronak Mehta speaking from JSW One. Is there any requirement for HR coil or sheet for this month's procurement?", "comment": "The agent successfully asked for and identified a current requirement, and began capturing the specifications (thickness, dimensions)." }, { "ucid": "21112178877752831", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly before a next step could be established." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }