Call 21112178877747732 2026-09-07 · sudeeps · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The agent's speech contains some Marathi phrases within a predominantly Hindi conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer's time constraint before a hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could ask about current requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, Sudip speaking from JSW One.
Closure with next step
I will WhatsApp you, please call on that number, okay?
Summary
The agent introduced JSW One to a contact at Dhanesh Engineering. The customer stated they were traveling and unable to talk, promising to call back in ten minutes. The agent agreed and set a next step to send a WhatsApp message with the callback number, ending the call before any discovery or pitching could occur.
Coaching
You handled the customer's time constraint well by setting a clear next step. Replace 'Is my voice audible?' with a direct permission question like 'Is this a good time for a brief chat?' to take control of the call opening.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, Sudip speaking from JSW One. Agent introduced self and company, and correctly handled the customer's immediate time constraint. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer's time constraint before a hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery, so no USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could ask about current requirements. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you, please call on that number, okay? Agent successfully established a clear, committed next step after the customer stated they were busy. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.599 | 8.5s | 5.7s | 30.8s | 3.4s | 183.5 | 0 | 4 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.8s
Hello? Dhanesh Engineering?
हॅलो? धनेश इंजिनिअरिंग?
customer
3.8s
Yes.
हांजी।
agent
4.4s
Sir, Sudip speaking from JSW One. Is my voice audible?
सर, सुदीप बोलतोय JSW One मधनं. येतोय आवाज?
customer
8.3s
Your voice is audible but I am traveling a bit. I will call you now in about ten minutes.
आपका आवाज आ रहा है मगर मैं ट्रैवलिंग में हूं मैं जरा। अभी आपको फोन करता हूं एक दस मिनट में।
agent
12.5s
Naresh ji, I will WhatsApp you, please call on that number, okay?
नरेश जी, मैं आपको WhatsApp करूंगा ना, वो नंबर पे फोन कीजिए आप, ओके?
customer
15.9s
Yes, yes, yes.
हां हां हां।
agent
17.1s
Yes.
हां।