{
  "ucid": "21112178877747732",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 16:07:57",
  "end_time": "2026-09-07 16:08:42",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcf2d9d23a45b9198d96f40c0b592917b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 700,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877747732__DIAcf2d9d23a45b9198d96f40c0b592917b.mp3",
  "audio_bytes": 64368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.456,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello? Dhanesh Engineering?   (हॅलो? धनेश इंजिनिअरिंग?)\n[4s] CUSTOMER: Yes.   (हांजी।)\n[4s] AGENT: Sir, Sudip speaking from JSW One. Is my voice audible?   (सर, सुदीप बोलतोय JSW One मधनं. येतोय आवाज?)\n[8s] CUSTOMER: Your voice is audible but I am traveling a bit. I will call you now in about ten minutes.   (आपका आवाज आ रहा है मगर मैं ट्रैवलिंग में हूं मैं जरा। अभी आपको फोन करता हूं एक दस मिनट में।)\n[13s] AGENT: Naresh ji, I will WhatsApp you, please call on that number, okay?   (नरेश जी, मैं आपको WhatsApp करूंगा ना, वो नंबर पे फोन कीजिए आप, ओके?)\n[16s] CUSTOMER: Yes, yes, yes.   (हां हां हां।)\n[17s] AGENT: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The agent's speech contains some Marathi phrases within a predominantly Hindi conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You handled the customer's time constraint well by setting a clear next step. Replace 'Is my voice audible?' with a direct permission question like 'Is this a good time for a brief chat?' to take control of the call opening.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One to a contact at Dhanesh Engineering. The customer stated they were traveling and unable to talk, promising to call back in ten minutes. The agent agreed and set a next step to send a WhatsApp message with the callback number, ending the call before any discovery or pitching could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Sudip speaking from JSW One.\", \"comment\": \"Agent introduced self and company, and correctly handled the customer's immediate time constraint.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer's time constraint before a hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discovery, so no USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask about current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you, please call on that number, okay?\", \"comment\": \"Agent successfully established a clear, committed next step after the customer stated they were busy.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You handled the customer's time constraint well by setting a clear next step. Replace 'Is my voice audible?' with a direct permission question like 'Is this a good time for a brief chat?' to take control of the call opening.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One to a contact at Dhanesh Engineering. The customer stated they were traveling and unable to talk, promising to call back in ten minutes. The agent agreed and set a next step to send a WhatsApp message with the callback number, ending the call before any discovery or pitching could occur.\"}",
  "error": null,
  "latency_ms": 35293,
  "input_tokens": 2774,
  "output_tokens": 695,
  "created_at": "2026-09-25 11:24:05",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.599,
  "agent_talk_sec": 8.5,
  "customer_talk_sec": 5.7,
  "dead_air_sec": 30.8,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 183.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 4,
  "words_agent": 26,
  "words_customer": 24,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877747732",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.39,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178877747732",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.79,
      "end_s": 3.5,
      "text_en": "Hello? Dhanesh Engineering?",
      "text_native": "हॅलो? धनेश इंजिनिअरिंग?"
    },
    {
      "ucid": "21112178877747732",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.2,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178877747732",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.44,
      "end_s": 7.8,
      "text_en": "Sir, Sudip speaking from JSW One. Is my voice audible?",
      "text_native": "सर, सुदीप बोलतोय JSW One मधनं. येतोय आवाज?"
    },
    {
      "ucid": "21112178877747732",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.3,
      "end_s": 12.34,
      "text_en": "Your voice is audible but I am traveling a bit. I will call you now in about ten minutes.",
      "text_native": "आपका आवाज आ रहा है मगर मैं ट्रैवलिंग में हूं मैं जरा। अभी आपको फोन करता हूं एक दस मिनट में।"
    },
    {
      "ucid": "21112178877747732",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.53,
      "end_s": 15.64,
      "text_en": "Naresh ji, I will WhatsApp you, please call on that number, okay?",
      "text_native": "नरेश जी, मैं आपको WhatsApp करूंगा ना, वो नंबर पे फोन कीजिए आप, ओके?"
    },
    {
      "ucid": "21112178877747732",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 16.7,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178877747732",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.1,
      "end_s": 17.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178877747732",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, Sudip speaking from JSW One.",
      "comment": "Agent introduced self and company, and correctly handled the customer's immediate time constraint."
    },
    {
      "ucid": "21112178877747732",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer's time constraint before a hook could be delivered."
    },
    {
      "ucid": "21112178877747732",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178877747732",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discovery, so no USPs could be pitched."
    },
    {
      "ucid": "21112178877747732",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could ask about current requirements."
    },
    {
      "ucid": "21112178877747732",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you, please call on that number, okay?",
      "comment": "Agent successfully established a clear, committed next step after the customer stated they were busy."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}