Call 21112178877712761 2026-09-07 · Sajal Bhaskar · 4:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 50 turns, clean transcript (0% inaudible) | Hindi | 50 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.02
confidence high · +6/−6
from 10 hits
lexical only
lexical only
price
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent failed to ask what the customer manufactures, their end applications, JSW share, or payment terms. Monthly tonnage and current suppliers were volunteered by the customer, not discovered by the agent.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although a current requirement was identified (slit coil), the agent did not capture the full details (quantity, grade, delivery date) needed to generate a quote.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
CUSTOMER: Okay, I'll save your number, then I'll give it to you.
did well
Opener & permission
AGENT: Hello, am I speaking with GD Enterprises? ... I was calling from JSW One, sir. Greetings.
Pitch (2-3 USPs)
AGENT: It's 62. The price is 62. With loading. We've made loading free for you.
Summary
The agent contacted a high-volume trader (200-250 MT/month) who immediately objected to JSW's pricing. The agent countered with a current delivered price for HR. The customer mentioned a specific, live requirement for a slit coil, but the agent failed to capture the necessary details for a quote. The call ended with the agent agreeing to send their contact card for the customer to save for future inquiries.
Coaching
When a customer gives you a specific, live requirement like the 5mm slit coil, you must pivot immediately to capture all details (quantity, grade, delivery date) and commit to sending a quote.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Hello, am I speaking with GD Enterprises? ... I was calling from JSW One, sir. Greetings. Agent greeted, used the customer's company name, and identified JSW One. The customer's response 'Greetings, tell me sir' served as implicit permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, this GD Enterprises was registered with us for quite some time. So is there any requirement you are looking for right now, HR, CR, anything? The agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | CUSTOMER: per month it's at least 200-250 tons. ... JSW's material is also there, SAIL's is also there, AMNS's is also there, everyone's is there. Agent failed to ask what the customer manufactures, their end applications, JSW share, or payment terms. Monthly tonnage and current suppliers were volunteered by the customer, not discovered by the agent. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: It's 62. The price is 62. With loading. We've made loading free for you. In response to the customer's price objection, the agent pitched a delivered price including free loading, which is a relevant USP. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: Right now, I need an MS coil of 5 mm with a 269 mm width. Although a current requirement was identified (slit coil), the agent did not capture the full details (quantity, grade, delivery date) needed to generate a quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will send a card from a number, you save that number, okay? The agent established an explicit, committed next step for the customer to save their correct contact number, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | CUSTOMER: Your price is higher than the market. |
AGENT: It's 62. The price is 62. With loading. We've made loading free for you. |
| send_price_will_think | mishandled | CUSTOMER: Okay, I'll save your number, then I'll give it to you. |
AGENT: Not this one, not this one. I my... I will send a card from a number, you save that number, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.502 | 98.1s | 97.2s | 53.7s | 42.9s | 190.8 | 0 | 25 | 25 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हेलो।
agent
1.6s
Hello, am I speaking with GD Enterprises?
हेलो, ये जी डी एंटरप्राइजेज से बात कर रहे हैं?
customer
3.8s
Yes.
हां जी।
agent
4.5s
I was calling from JSW One, sir. Greetings.
जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।
customer
6.8s
Greetings, tell me sir.
नमस्ते, बोलिए सर।
agent
8.3s
Sir, this GD Enterprises was registered with us for quite some time. So is there any requirement you are looking for right now, HR, CR, anything?
सर, ये जी डी एंटरप्राइजेज अभी काफी टाइम से रजिस्टर्ड था आपका। तो इसमें कुछ है अभी रिक्वायरमेंट देख रहे हैं HR, CR, anything?
customer
14.3s
Sir, the requirement is always there.
सर, रिक्वायरमेंट तो रहता है।
agent
15.9s
Yes, yes.
हां हां।
customer
16.5s
But the only problem is that there is a fluctuation in price, isn't it?
बट प्रॉब्लम एक ही होता है ना कि प्राइस का हेर-फेर होता है ना।
agent
19.8s
Price?
प्राइस?
customer
20.3s
Your price is higher than the market.
प्राइस मार्केट से भी ज्यादा आता है आपका।
agent
22.3s
No, market... what do you take, sir? Do you take HR, CR, what do you take?
नहीं, मार्केट क्या लेते हो सर? HR लेते हो, CR, क्या लेते हो आप?
customer
25.0s
We take both, HR, CR, we take everything.
दोनों लेते हैं, HR, CR सब लेते हैं।
agent
26.9s
No sir, it will be equal to the market. In fact, it will be lower. Our price for HR is usually low.
नहीं सर, मार्केट के बराबर ही आएगा। बल्कि उससे कम ही आएगा। HR का तो हमारा कम ही रहता है।
customer
30.6s
If it's lower, then from the mill... we also want to take from the mill, but if it's not, then what to do?
कम आएगा तो फिर मिल से हम लोग भी चाहते हैं कि मिल से लेवें, लेकिन जब नहीं आएगा तो फिर क्या करें?
agent
34.7s
So when was the last time you had a requirement? I mean, shared an inquiry?
तो आपने लास्ट कब रिक्वायरमेंट करा था? मतलब इंक्वायरी शेयर की थी?
customer
37.5s
That happens always, sir.
वो तो हमेशा होता है सर।
agent
39.5s
Right now... is there any requirement for HR right now?
अभी तो अभी है कोई रिक्वायरमेंट HR का?
customer
41.6s
When it comes, I will let you know. Right now HR... there is an inquiry for CR, 5 tons. One minute, I'll tell you. CRC 1 mm.
आएगा तो हम बताएंगे। अभी HR CR का एक इंक्वायरी है पांच टन का। एक मिनट मैं बताता हूं। CRC 1 mm का।
agent
47.3s
Okay. So you mean you have already sourced it from somewhere else? How did you get it done?
अच्छा। तो मतलब ये अभी आपने कहीं और से कर दिया है? कैसे कराया?
customer
49.9s
Yes, it keeps going to everyone. We take the price and give it, right? We don't have to do it. Just now five... three, five, six loads of ours were done. At 59, 58, 59.
हां, सबसे जाता रहता है। प्राइस, प्राइस लेके हम दे देते हैं ना। हमको थोड़ी करना है। अभी तो अभी पांच तीन, पांच, छह लोड हुआ हमारा। 59, 58, 59 में।
agent
56.9s
Okay.
अच्छा।
customer
57.6s
Hmm.
हम्म।
agent
58.3s
At 58, 59?
58, 59 में?
customer
59.3s
Yes sir.
agent
59.9s
This is a very old rate. How can CR be at 58?
ये तो बहुत पुराना रेट हो गया। CR का कैसे हो सकता है 58 में?
customer
102.9s
Huh? This is for HR, HR, HR, in HR.
हां? ये HR, HR, HR, HR में।
agent
105.0s
Okay. Okay, okay.
अच्छा। अच्छा अच्छा।
customer
106.3s
Hmm.
हम्म।
agent
107.0s
For HR, sir, let me tell you, the price that's running today, for 2.5 to 12 mm, from where... one second, where did you need it? Thane... okay, Mumbai. I'll tell you in one second.
HR का तो सर जी, मैं बताऊं, आज का जो प्राइस चल रहा है, 2.5 से 12 mm में, कहां से एक सेकंड, कहां पे थी आपको? ठाणे अच्छा, मुंबई। मैं बताता हूं एक सेकंड।
customer
114.2s
For us, in 1500... 1500 doesn't work, 2500 also works.
हमको तो 1500 में 1500 नहीं चलता है, 2500 भी चलता है।
agent
117.2s
It's 62. The price is 62. With loading. We've made loading free for you.
62 है। 62 प्राइस चल रहा है। लोडिंग के साथ। लोडिंग आपके लिए फ्री कर दी।
customer
120.6s
Is the price 62 right now? Sir, we are taking, continuously taking, boss.
62 प्राइस चल रहा है अभी? सर, हम ले रहे हैं, कंटिन्यू ले रहे हैं मालिक।
agent
123.3s
Sir, you are not taking from me continuously.
सर, मुझसे थोड़ी ना ले रहे हो कंटिन्यू।
customer
124.9s
Yes, no, we are taking from the market, we... JSW's material is also there, SAIL's is also there, AMNS's is also there, everyone's is there.
हां, नहीं मार्केट से ही ले रहे हैं, हम तो JSW का भी माल रहता है, SAIL का भी रहता है, AMNS का भी रहता है, सबका रहता है।
agent
130.1s
Hmm hmm. I have told you the price.
हम्म हम्म। मैं तो आपको प्राइस बता दिया।
customer
131.4s
Sometimes, sometimes for coil, sometimes there is an inquiry for coil too. Right now, I need an MS coil of 5 mm with a 269 mm width.
कभी कभी, कभी कभी कॉइल का, कभी कभी कॉइल का भी इंक्वायरी रहती है। अभी एक MS कॉइल 5 mm का 269 mm विड्थ का चाहिए।
agent
136.2s
269 mm width, you mean slit?
269 mm विड्थ, मतलब स्लिट?
customer
138.0s
Hmm, slit.
हम्म, स्लिट।
agent
138.9s
For slit, sir, there will be a charge. I mean, it costs from 500 to 1 rupee for slit, it depends on what the quantity is, okay? And how the market is doing right now. So right now...
स्लिट का तो सर, लगेगा। मतलब 500 से 1 रुपये तक लगता है स्लिट का, डिपेंड करता है कि क्वांटिटी कितनी है, ठीक है? और मार्केट कैसा चल रहा है अभी। तो अभी तो
customer
144.9s
I have a lot of inquiries. Look, there are many inquiries. 1 mm, 2 mm, 2.5 mm, 3 mm, 4 mm, 5 mm, 6 mm, 8 mm, 10 mm, 12 mm. I mean, per month, per month it's at least 200-250 tons.
मेरा तो बहुत सारा इंक्वायरी है। देखो, इंक्वायरी बहुत है। 1 mm, 2 mm, 2.5 mm, 3 mm, 4 mm, 5 mm, 6 mm, 8 mm, 10 mm, 12 mm. मतलब महीने का, महीने का कम से कम 200-250 टन रहता है वो।
agent
151.7s
That point of yours is correct, no issue. But at least close the first order with us.
वो बात मैं आपकी ठीक है, कोई इशू नहीं है। बट पहला ऑर्डर आप क्लोज तो करो हमारे साथ।
customer
154.8s
Okay, I'll save your number, then I'll give it to you.
चलो, मैं आपका नंबर सेव करके रखते हैं, फिर देते हैं आपको।
agent
157.1s
Not this one, not this one. I my
ये वाला नहीं, ये वाला नहीं। मैं अपने
customer
158.2s
It's gone for now, let it come, then whatever is there, we'll talk to you.
अभी तो गया, अभी आने दो, फिर जो रहेगा हम आपसे बात करते हैं।
agent
200.5s
I will send a card from a number, you save that number, okay?
मैं वो कार्ड भेजूंगा जिस नंबर से, वो नंबर आप सेव करना, ठीक है?
customer
203.1s
Send it.
भेज दीजिए।
agent
203.9s
Payment terms are advance, please keep that in mind, against the PI. For at least the first two orders.
पेमेंट टर्म्स एडवांस रहता है, उसका ध्यान रखिएगा, पीआई के अगेंस्ट में। पहले के दो ऑर्डर कम से कम।
customer
207.5s
Alright, okay.
ठीक है, ओके।
agent
208.7s
Okay.
ओके।