{
  "ucid": "21112178877712761",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 16:02:07",
  "end_time": "2026-09-07 16:06:16",
  "duration_sec": 249,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA465b0d5fb095c887049c343bf17d63d2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 703,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877712761__DIA465b0d5fb095c887049c343bf17d63d2.mp3",
  "audio_bytes": 650160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 216.72,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello, am I speaking with GD Enterprises?   (हेलो, ये जी डी एंटरप्राइजेज से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: I was calling from JSW One, sir. Greetings.   (जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।)\n[7s] CUSTOMER: Greetings, tell me sir.   (नमस्ते, बोलिए सर।)\n[8s] AGENT: Sir, this GD Enterprises was registered with us for quite some time. So is there any requirement you are looking for right now, HR, CR, anything?   (सर, ये जी डी एंटरप्राइजेज अभी काफी टाइम से रजिस्टर्ड था आपका। तो इसमें कुछ है अभी रिक्वायरमेंट देख रहे हैं HR, CR, anything?)\n[14s] CUSTOMER: Sir, the requirement is always there.   (सर, रिक्वायरमेंट तो रहता है।)\n[16s] AGENT: Yes, yes.   (हां हां।)\n[16s] CUSTOMER: But the only problem is that there is a fluctuation in price, isn't it?   (बट प्रॉब्लम एक ही होता है ना कि प्राइस का हेर-फेर होता है ना।)\n[20s] AGENT: Price?   (प्राइस?)\n[20s] CUSTOMER: Your price is higher than the market.   (प्राइस मार्केट से भी ज्यादा आता है आपका।)\n[22s] AGENT: No, market... what do you take, sir? Do you take HR, CR, what do you take?   (नहीं, मार्केट क्या लेते हो सर? HR लेते हो, CR, क्या लेते हो आप?)\n[25s] CUSTOMER: We take both, HR, CR, we take everything.   (दोनों लेते हैं, HR, CR सब लेते हैं।)\n[27s] AGENT: No sir, it will be equal to the market. In fact, it will be lower. Our price for HR is usually low.   (नहीं सर, मार्केट के बराबर ही आएगा। बल्कि उससे कम ही आएगा। HR का तो हमारा कम ही रहता है।)\n[31s] CUSTOMER: If it's lower, then from the mill... we also want to take from the mill, but if it's not, then what to do?   (कम आएगा तो फिर मिल से हम लोग भी चाहते हैं कि मिल से लेवें, लेकिन जब नहीं आएगा तो फिर क्या करें?)\n[35s] AGENT: So when was the last time you had a requirement? I mean, shared an inquiry?   (तो आपने लास्ट कब रिक्वायरमेंट करा था? मतलब इंक्वायरी शेयर की थी?)\n[38s] CUSTOMER: That happens always, sir.   (वो तो हमेशा होता है सर।)\n[40s] AGENT: Right now... is there any requirement for HR right now?   (अभी तो अभी है कोई रिक्वायरमेंट HR का?)\n[42s] CUSTOMER: When it comes, I will let you know. Right now HR... there is an inquiry for CR, 5 tons. One minute, I'll tell you. CRC 1 mm.   (आएगा तो हम बताएंगे। अभी HR CR का एक इंक्वायरी है पांच टन का। एक मिनट मैं बताता हूं। CRC 1 mm का।)\n[47s] AGENT: Okay. So you mean you have already sourced it from somewhere else? How did you get it done?   (अच्छा। तो मतलब ये अभी आपने कहीं और से कर दिया है? कैसे कराया?)\n[50s] CUSTOMER: Yes, it keeps going to everyone. We take the price and give it, right? We don't have to do it. Just now five... three, five, six loads of ours were done. At 59, 58, 59.   (हां, सबसे जाता रहता है। प्राइस, प्राइस लेके हम दे देते हैं ना। हमको थोड़ी करना है। अभी तो अभी पांच तीन, पांच, छह लोड हुआ हमारा। 59, 58, 59 में।)\n[57s] AGENT: Okay.   (अच्छा।)\n[58s] CUSTOMER: Hmm.   (हम्म।)\n[58s] AGENT: At 58, 59?   (58, 59 में?)\n[59s] CUSTOMER: Yes sir.\n[60s] AGENT: This is a very old rate. How can CR be at 58?   (ये तो बहुत पुराना रेट हो गया। CR का कैसे हो सकता है 58 में?)\n[103s] CUSTOMER: Huh? This is for HR, HR, HR, in HR.   (हां? ये HR, HR, HR, HR में।)\n[105s] AGENT: Okay. Okay, okay.   (अच्छा। अच्छा अच्छा।)\n[106s] CUSTOMER: Hmm.   (हम्म।)\n[107s] AGENT: For HR, sir, let me tell you, the price that's running today, for 2.5 to 12 mm, from where... one second, where did you need it? Thane... okay, Mumbai. I'll tell you in one second.   (HR का तो सर जी, मैं बताऊं, आज का जो प्राइस चल रहा है, 2.5 से 12 mm में, कहां से एक सेकंड, कहां पे थी आपको? ठाणे अच्छा, मुंबई। मैं बताता हूं एक सेकंड।)\n[114s] CUSTOMER: For us, in 1500... 1500 doesn't work, 2500 also works.   (हमको तो 1500 में 1500 नहीं चलता है, 2500 भी चलता है।)\n[117s] AGENT: It's 62. The price is 62. With loading. We've made loading free for you.   (62 है। 62 प्राइस चल रहा है। लोडिंग के साथ। लोडिंग आपके लिए फ्री कर दी।)\n[121s] CUSTOMER: Is the price 62 right now? Sir, we are taking, continuously taking, boss.   (62 प्राइस चल रहा है अभी? सर, हम ले रहे हैं, कंटिन्यू ले रहे हैं मालिक।)\n[123s] AGENT: Sir, you are not taking from me continuously.   (सर, मुझसे थोड़ी ना ले रहे हो कंटिन्यू।)\n[125s] CUSTOMER: Yes, no, we are taking from the market, we... JSW's material is also there, SAIL's is also there, AMNS's is also there, everyone's is there.   (हां, नहीं मार्केट से ही ले रहे हैं, हम तो JSW का भी माल रहता है, SAIL का भी रहता है, AMNS का भी रहता है, सबका रहता है।)\n[130s] AGENT: Hmm hmm. I have told you the price.   (हम्म हम्म। मैं तो आपको प्राइस बता दिया।)\n[131s] CUSTOMER: Sometimes, sometimes for coil, sometimes there is an inquiry for coil too. Right now, I need an MS coil of 5 mm with a 269 mm width.   (कभी कभी, कभी कभी कॉइल का, कभी कभी कॉइल का भी इंक्वायरी रहती है। अभी एक MS कॉइल 5 mm का 269 mm विड्थ का चाहिए।)\n[136s] AGENT: 269 mm width, you mean slit?   (269 mm विड्थ, मतलब स्लिट?)\n[138s] CUSTOMER: Hmm, slit.   (हम्म, स्लिट।)\n[139s] AGENT: For slit, sir, there will be a charge. I mean, it costs from 500 to 1 rupee for slit, it depends on what the quantity is, okay? And how the market is doing right now. So right now...   (स्लिट का तो सर, लगेगा। मतलब 500 से 1 रुपये तक लगता है स्लिट का, डिपेंड करता है कि क्वांटिटी कितनी है, ठीक है? और मार्केट कैसा चल रहा है अभी। तो अभी तो)\n[145s] CUSTOMER: I have a lot of inquiries. Look, there are many inquiries. 1 mm, 2 mm, 2.5 mm, 3 mm, 4 mm, 5 mm, 6 mm, 8 mm, 10 mm, 12 mm. I mean, per month, per month it's at least 200-250 tons.   (मेरा तो बहुत सारा इंक्वायरी है। देखो, इंक्वायरी बहुत है। 1 mm, 2 mm, 2.5 mm, 3 mm, 4 mm, 5 mm, 6 mm, 8 mm, 10 mm, 12 mm. मतलब महीने का, महीने का कम से कम 200-250 टन रहता है वो।)\n[152s] AGENT: That point of yours is correct, no issue. But at least close the first order with us.   (वो बात मैं आपकी ठीक है, कोई इशू नहीं है। बट पहला ऑर्डर आप क्लोज तो करो हमारे साथ।)\n[155s] CUSTOMER: Okay, I'll save your number, then I'll give it to you.   (चलो, मैं आपका नंबर सेव करके रखते हैं, फिर देते हैं आपको।)\n[157s] AGENT: Not this one, not this one. I my   (ये वाला नहीं, ये वाला नहीं। मैं अपने)\n[158s] CUSTOMER: It's gone for now, let it come, then whatever is there, we'll talk to you.   (अभी तो गया, अभी आने दो, फिर जो रहेगा हम आपसे बात करते हैं।)\n[200s] AGENT: I will send a card from a number, you save that number, okay?   (मैं वो कार्ड भेजूंगा जिस नंबर से, वो नंबर आप सेव करना, ठीक है?)\n[203s] CUSTOMER: Send it.   (भेज दीजिए।)\n[204s] AGENT: Payment terms are advance, please keep that in mind, against the PI. For at least the first two orders.   (पेमेंट टर्म्स एडवांस रहता है, उसका ध्यान रखिएगा, पीआई के अगेंस्ट में। पहले के दो ऑर्डर कम से कम।)\n[208s] CUSTOMER: Alright, okay.   (ठीक है, ओके।)\n[209s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 50,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "50 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer gives you a specific, live requirement like the 5mm slit coil, you must pivot immediately to capture all details (quantity, grade, delivery date) and commit to sending a quote.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a high-volume trader (200-250 MT/month) who immediately objected to JSW's pricing. The agent countered with a current delivered price for HR. The customer mentioned a specific, live requirement for a slit coil, but the agent failed to capture the necessary details for a quote. The call ended with the agent agreeing to send their contact card for the customer to save for future inquiries.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, am I speaking with GD Enterprises? ... I was calling from JSW One, sir. Greetings.\", \"comment\": \"Agent greeted, used the customer's company name, and identified JSW One. The customer's response 'Greetings, tell me sir' served as implicit permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, this GD Enterprises was registered with us for quite some time. So is there any requirement you are looking for right now, HR, CR, anything?\", \"comment\": \"The agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"CUSTOMER: per month it's at least 200-250 tons. ... JSW's material is also there, SAIL's is also there, AMNS's is also there, everyone's is there.\", \"comment\": \"Agent failed to ask what the customer manufactures, their end applications, JSW share, or payment terms. Monthly tonnage and current suppliers were volunteered by the customer, not discovered by the agent.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: It's 62. The price is 62. With loading. We've made loading free for you.\", \"comment\": \"In response to the customer's price objection, the agent pitched a delivered price including free loading, which is a relevant USP.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Right now, I need an MS coil of 5 mm with a 269 mm width.\", \"comment\": \"Although a current requirement was identified (slit coil), the agent did not capture the full details (quantity, grade, delivery date) needed to generate a quote.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will send a card from a number, you save that number, okay?\", \"comment\": \"The agent established an explicit, committed next step for the customer to save their correct contact number, which the customer agreed to.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer gives you a specific, live requirement like the 5mm slit coil, you must pivot immediately to capture all details (quantity, grade, delivery date) and commit to sending a quote.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: Your price is higher than the market.\", \"response\": \"AGENT: It's 62. The price is 62. With loading. We've made loading free for you.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: Okay, I'll save your number, then I'll give it to you.\", \"response\": \"AGENT: Not this one, not this one. I my... I will send a card from a number, you save that number, okay?\"}], \"call_summary\": \"The agent contacted a high-volume trader (200-250 MT/month) who immediately objected to JSW's pricing. The agent countered with a current delivered price for HR. The customer mentioned a specific, live requirement for a slit coil, but the agent failed to capture the necessary details for a quote. The call ended with the agent agreeing to send their contact card for the customer to save for future inquiries.\"}",
  "error": null,
  "latency_ms": 34530,
  "input_tokens": 4884,
  "output_tokens": 1128,
  "created_at": "2026-09-25 11:24:07",
  "sentiment": "neutral",
  "sentiment_score": -0.019,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 6,
  "lex_hits": 10,
  "objection_phrases": "[\"price\"]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.502,
  "agent_talk_sec": 98.1,
  "customer_talk_sec": 97.2,
  "dead_air_sec": 53.7,
  "longest_monologue_sec": 42.9,
  "agent_wpm": 190.8,
  "interruptions": 0,
  "agent_turns": 25,
  "customer_turns": 25,
  "discovery_qs": 16,
  "words_agent": 312,
  "words_customer": 294,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877712761",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 3.5,
      "text_en": "Hello, am I speaking with GD Enterprises?",
      "text_native": "हेलो, ये जी डी एंटरप्राइजेज से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 6.5,
      "text_en": "I was calling from JSW One, sir. Greetings.",
      "text_native": "जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.8,
      "text_en": "Greetings, tell me sir.",
      "text_native": "नमस्ते, बोलिए सर।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 13.8,
      "text_en": "Sir, this GD Enterprises was registered with us for quite some time. So is there any requirement you are looking for right now, HR, CR, anything?",
      "text_native": "सर, ये जी डी एंटरप्राइजेज अभी काफी टाइम से रजिस्टर्ड था आपका। तो इसमें कुछ है अभी रिक्वायरमेंट देख रहे हैं HR, CR, anything?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.3,
      "end_s": 15.6,
      "text_en": "Sir, the requirement is always there.",
      "text_native": "सर, रिक्वायरमेंट तो रहता है।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.9,
      "end_s": 16.2,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 19.5,
      "text_en": "But the only problem is that there is a fluctuation in price, isn't it?",
      "text_native": "बट प्रॉब्लम एक ही होता है ना कि प्राइस का हेर-फेर होता है ना।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.1,
      "text_en": "Price?",
      "text_native": "प्राइस?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 22.0,
      "text_en": "Your price is higher than the market.",
      "text_native": "प्राइस मार्केट से भी ज्यादा आता है आपका।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 24.8,
      "text_en": "No, market... what do you take, sir? Do you take HR, CR, what do you take?",
      "text_native": "नहीं, मार्केट क्या लेते हो सर? HR लेते हो, CR, क्या लेते हो आप?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 26.6,
      "text_en": "We take both, HR, CR, we take everything.",
      "text_native": "दोनों लेते हैं, HR, CR सब लेते हैं।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.9,
      "end_s": 30.5,
      "text_en": "No sir, it will be equal to the market. In fact, it will be lower. Our price for HR is usually low.",
      "text_native": "नहीं सर, मार्केट के बराबर ही आएगा। बल्कि उससे कम ही आएगा। HR का तो हमारा कम ही रहता है।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.6,
      "end_s": 34.3,
      "text_en": "If it's lower, then from the mill... we also want to take from the mill, but if it's not, then what to do?",
      "text_native": "कम आएगा तो फिर मिल से हम लोग भी चाहते हैं कि मिल से लेवें, लेकिन जब नहीं आएगा तो फिर क्या करें?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 15,
      "speaker": "agent",
      "start_s": 34.7,
      "end_s": 37.2,
      "text_en": "So when was the last time you had a requirement? I mean, shared an inquiry?",
      "text_native": "तो आपने लास्ट कब रिक्वायरमेंट करा था? मतलब इंक्वायरी शेयर की थी?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 16,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 38.7,
      "text_en": "That happens always, sir.",
      "text_native": "वो तो हमेशा होता है सर।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 17,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 41.3,
      "text_en": "Right now... is there any requirement for HR right now?",
      "text_native": "अभी तो अभी है कोई रिक्वायरमेंट HR का?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 18,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 47.0,
      "text_en": "When it comes, I will let you know. Right now HR... there is an inquiry for CR, 5 tons. One minute, I'll tell you. CRC 1 mm.",
      "text_native": "आएगा तो हम बताएंगे। अभी HR CR का एक इंक्वायरी है पांच टन का। एक मिनट मैं बताता हूं। CRC 1 mm का।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 19,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 49.8,
      "text_en": "Okay. So you mean you have already sourced it from somewhere else? How did you get it done?",
      "text_native": "अच्छा। तो मतलब ये अभी आपने कहीं और से कर दिया है? कैसे कराया?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 20,
      "speaker": "customer",
      "start_s": 49.9,
      "end_s": 56.5,
      "text_en": "Yes, it keeps going to everyone. We take the price and give it, right? We don't have to do it. Just now five... three, five, six loads of ours were done. At 59, 58, 59.",
      "text_native": "हां, सबसे जाता रहता है। प्राइस, प्राइस लेके हम दे देते हैं ना। हमको थोड़ी करना है। अभी तो अभी पांच तीन, पांच, छह लोड हुआ हमारा। 59, 58, 59 में।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 21,
      "speaker": "agent",
      "start_s": 56.9,
      "end_s": 57.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 22,
      "speaker": "customer",
      "start_s": 57.6,
      "end_s": 57.9,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 23,
      "speaker": "agent",
      "start_s": 58.3,
      "end_s": 59.0,
      "text_en": "At 58, 59?",
      "text_native": "58, 59 में?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 24,
      "speaker": "customer",
      "start_s": 59.3,
      "end_s": 59.6,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178877712761",
      "idx": 25,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 102.8,
      "text_en": "This is a very old rate. How can CR be at 58?",
      "text_native": "ये तो बहुत पुराना रेट हो गया। CR का कैसे हो सकता है 58 में?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 26,
      "speaker": "customer",
      "start_s": 102.9,
      "end_s": 104.8,
      "text_en": "Huh? This is for HR, HR, HR, in HR.",
      "text_native": "हां? ये HR, HR, HR, HR में।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 27,
      "speaker": "agent",
      "start_s": 105.0,
      "end_s": 105.9,
      "text_en": "Okay. Okay, okay.",
      "text_native": "अच्छा। अच्छा अच्छा।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 28,
      "speaker": "customer",
      "start_s": 106.3,
      "end_s": 106.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 29,
      "speaker": "agent",
      "start_s": 107.0,
      "end_s": 114.0,
      "text_en": "For HR, sir, let me tell you, the price that's running today, for 2.5 to 12 mm, from where... one second, where did you need it? Thane... okay, Mumbai. I'll tell you in one second.",
      "text_native": "HR का तो सर जी, मैं बताऊं, आज का जो प्राइस चल रहा है, 2.5 से 12 mm में, कहां से एक सेकंड, कहां पे थी आपको? ठाणे अच्छा, मुंबई। मैं बताता हूं एक सेकंड।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 30,
      "speaker": "customer",
      "start_s": 114.2,
      "end_s": 116.8,
      "text_en": "For us, in 1500... 1500 doesn't work, 2500 also works.",
      "text_native": "हमको तो 1500 में 1500 नहीं चलता है, 2500 भी चलता है।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 31,
      "speaker": "agent",
      "start_s": 117.2,
      "end_s": 120.5,
      "text_en": "It's 62. The price is 62. With loading. We've made loading free for you.",
      "text_native": "62 है। 62 प्राइस चल रहा है। लोडिंग के साथ। लोडिंग आपके लिए फ्री कर दी।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 32,
      "speaker": "customer",
      "start_s": 120.6,
      "end_s": 123.2,
      "text_en": "Is the price 62 right now? Sir, we are taking, continuously taking, boss.",
      "text_native": "62 प्राइस चल रहा है अभी? सर, हम ले रहे हैं, कंटिन्यू ले रहे हैं मालिक।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 33,
      "speaker": "agent",
      "start_s": 123.3,
      "end_s": 124.8,
      "text_en": "Sir, you are not taking from me continuously.",
      "text_native": "सर, मुझसे थोड़ी ना ले रहे हो कंटिन्यू।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 34,
      "speaker": "customer",
      "start_s": 124.9,
      "end_s": 130.0,
      "text_en": "Yes, no, we are taking from the market, we... JSW's material is also there, SAIL's is also there, AMNS's is also there, everyone's is there.",
      "text_native": "हां, नहीं मार्केट से ही ले रहे हैं, हम तो JSW का भी माल रहता है, SAIL का भी रहता है, AMNS का भी रहता है, सबका रहता है।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 35,
      "speaker": "agent",
      "start_s": 130.1,
      "end_s": 131.3,
      "text_en": "Hmm hmm. I have told you the price.",
      "text_native": "हम्म हम्म। मैं तो आपको प्राइस बता दिया।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 36,
      "speaker": "customer",
      "start_s": 131.4,
      "end_s": 136.0,
      "text_en": "Sometimes, sometimes for coil, sometimes there is an inquiry for coil too. Right now, I need an MS coil of 5 mm with a 269 mm width.",
      "text_native": "कभी कभी, कभी कभी कॉइल का, कभी कभी कॉइल का भी इंक्वायरी रहती है। अभी एक MS कॉइल 5 mm का 269 mm विड्थ का चाहिए।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 37,
      "speaker": "agent",
      "start_s": 136.2,
      "end_s": 137.7,
      "text_en": "269 mm width, you mean slit?",
      "text_native": "269 mm विड्थ, मतलब स्लिट?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 38,
      "speaker": "customer",
      "start_s": 138.0,
      "end_s": 138.7,
      "text_en": "Hmm, slit.",
      "text_native": "हम्म, स्लिट।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 39,
      "speaker": "agent",
      "start_s": 138.9,
      "end_s": 144.8,
      "text_en": "For slit, sir, there will be a charge. I mean, it costs from 500 to 1 rupee for slit, it depends on what the quantity is, okay? And how the market is doing right now. So right now...",
      "text_native": "स्लिट का तो सर, लगेगा। मतलब 500 से 1 रुपये तक लगता है स्लिट का, डिपेंड करता है कि क्वांटिटी कितनी है, ठीक है? और मार्केट कैसा चल रहा है अभी। तो अभी तो"
    },
    {
      "ucid": "21112178877712761",
      "idx": 40,
      "speaker": "customer",
      "start_s": 144.9,
      "end_s": 151.5,
      "text_en": "I have a lot of inquiries. Look, there are many inquiries. 1 mm, 2 mm, 2.5 mm, 3 mm, 4 mm, 5 mm, 6 mm, 8 mm, 10 mm, 12 mm. I mean, per month, per month it's at least 200-250 tons.",
      "text_native": "मेरा तो बहुत सारा इंक्वायरी है। देखो, इंक्वायरी बहुत है। 1 mm, 2 mm, 2.5 mm, 3 mm, 4 mm, 5 mm, 6 mm, 8 mm, 10 mm, 12 mm. मतलब महीने का, महीने का कम से कम 200-250 टन रहता है वो।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 41,
      "speaker": "agent",
      "start_s": 151.7,
      "end_s": 154.5,
      "text_en": "That point of yours is correct, no issue. But at least close the first order with us.",
      "text_native": "वो बात मैं आपकी ठीक है, कोई इशू नहीं है। बट पहला ऑर्डर आप क्लोज तो करो हमारे साथ।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 42,
      "speaker": "customer",
      "start_s": 154.8,
      "end_s": 157.0,
      "text_en": "Okay, I'll save your number, then I'll give it to you.",
      "text_native": "चलो, मैं आपका नंबर सेव करके रखते हैं, फिर देते हैं आपको।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 43,
      "speaker": "agent",
      "start_s": 157.1,
      "end_s": 158.2,
      "text_en": "Not this one, not this one. I my",
      "text_native": "ये वाला नहीं, ये वाला नहीं। मैं अपने"
    },
    {
      "ucid": "21112178877712761",
      "idx": 44,
      "speaker": "customer",
      "start_s": 158.2,
      "end_s": 200.5,
      "text_en": "It's gone for now, let it come, then whatever is there, we'll talk to you.",
      "text_native": "अभी तो गया, अभी आने दो, फिर जो रहेगा हम आपसे बात करते हैं।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 45,
      "speaker": "agent",
      "start_s": 200.5,
      "end_s": 202.8,
      "text_en": "I will send a card from a number, you save that number, okay?",
      "text_native": "मैं वो कार्ड भेजूंगा जिस नंबर से, वो नंबर आप सेव करना, ठीक है?"
    },
    {
      "ucid": "21112178877712761",
      "idx": 46,
      "speaker": "customer",
      "start_s": 203.1,
      "end_s": 203.8,
      "text_en": "Send it.",
      "text_native": "भेज दीजिए।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 47,
      "speaker": "agent",
      "start_s": 203.9,
      "end_s": 207.2,
      "text_en": "Payment terms are advance, please keep that in mind, against the PI. For at least the first two orders.",
      "text_native": "पेमेंट टर्म्स एडवांस रहता है, उसका ध्यान रखिएगा, पीआई के अगेंस्ट में। पहले के दो ऑर्डर कम से कम।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 48,
      "speaker": "customer",
      "start_s": 207.5,
      "end_s": 208.2,
      "text_en": "Alright, okay.",
      "text_native": "ठीक है, ओके।"
    },
    {
      "ucid": "21112178877712761",
      "idx": 49,
      "speaker": "agent",
      "start_s": 208.7,
      "end_s": 209.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178877712761",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, am I speaking with GD Enterprises? ... I was calling from JSW One, sir. Greetings.",
      "comment": "Agent greeted, used the customer's company name, and identified JSW One. The customer's response 'Greetings, tell me sir' served as implicit permission."
    },
    {
      "ucid": "21112178877712761",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, this GD Enterprises was registered with us for quite some time. So is there any requirement you are looking for right now, HR, CR, anything?",
      "comment": "The agent did not lead with a supply or price hook to create interest, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178877712761",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "CUSTOMER: per month it's at least 200-250 tons. ... JSW's material is also there, SAIL's is also there, AMNS's is also there, everyone's is there.",
      "comment": "Agent failed to ask what the customer manufactures, their end applications, JSW share, or payment terms. Monthly tonnage and current suppliers were volunteered by the customer, not discovered by the agent."
    },
    {
      "ucid": "21112178877712761",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: It's 62. The price is 62. With loading. We've made loading free for you.",
      "comment": "In response to the customer's price objection, the agent pitched a delivered price including free loading, which is a relevant USP."
    },
    {
      "ucid": "21112178877712761",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Right now, I need an MS coil of 5 mm with a 269 mm width.",
      "comment": "Although a current requirement was identified (slit coil), the agent did not capture the full details (quantity, grade, delivery date) needed to generate a quote."
    },
    {
      "ucid": "21112178877712761",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I will send a card from a number, you save that number, okay?",
      "comment": "The agent established an explicit, committed next step for the customer to save their correct contact number, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178877712761",
      "obj_type": "price",
      "state": "handled",
      "evidence": "CUSTOMER: Your price is higher than the market.",
      "response": "AGENT: It's 62. The price is 62. With loading. We've made loading free for you."
    },
    {
      "ucid": "21112178877712761",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "CUSTOMER: Okay, I'll save your number, then I'll give it to you.",
      "response": "AGENT: Not this one, not this one. I my... I will send a card from a number, you save that number, okay?"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": [
    "price"
  ]
}